Total 17 customer service job vacancies in karang binangun belitang madang raya oku timur

Responsibilities:

• Perform machine installation
• Machine maintenance
• Repair machine
• Carry out analysis and problem solving
• Carry out machine quality control
• Perform functional test on the machines
• Create maintenance report
• Create a preventive maintenance schedule

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects

Melakukan pemeliharaan Komputer, jaringan, dan telephone agar berjalan dengan baik

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

• Melakukan penerimaan & pengembalian kendaraan kepada customer yang melakukan service
• Melakukan pemeriksaan pada kendaraan customer sebelum dan setelah proses service
• Memberikan penjelasan dan saran teknis kepada customer terkait service yang dilakukan serta saran sevice selanjutnya
• Memberikan penjelasan teknis kepada customer apabila terdapat informasi yang perlu diketahui terkait perubahan waktu pekerjaan, penambahan kebutuhan parts, maupun perubahan biaya
• Melakukan follow up hasil perbaikan yang telah dilakukan serta mengedukasi pentingnya melakukan perbaikan secara rutin

• Melakukan perencanaan dan pelaksanaan pengelolaan inventory
• Melakukan replenishment dan distribusi Fluid Connectors Group (FCG)
• Menjaga On-Time dan In-Full, Days of Inventory, dan readyness support FCG setiap masing-masing customer

• Melakukan kegiataan administrasi di kantor

• Melakukan K3LH SCM Level 1 di area operation
• Melakukan monitoring ESG
• Melakukan inspeksi di area operation
• Melaksanakan program Safety di site operation

• Melakukan due diligence vendor
• Melakukan stocktake Asset
• Melakukan review permintaan transaksi
• Mengatur jadwal pekerjaan rutin dari subordinat (driver, carpenter, electrician).

• Melakukan proses CRM Sales,CRM COP dan proses SO-DO SAP
• Melakukan proses rekap dokumen billing setiap minggu
• Membuat quotation

• Memvalidasi dokumen Account Payable (AP)
• Mengelola cash site
• Mengelola Uang Muka (UM) karyawan site
• Membantu merencanakan pengiriman unit/barang
• Berkoordinasi dengan vendor terkait AP

• Membuat perencanaan service trailer
• Membuat report KPI mingguan dan bulanan
• Mengelola flow process komponen trailer
• Membuat forecast service dan order komponen

• Melakukan input data maintenance service trailer SST 74
• Melakukan input data absensi man power service trailer
• MelaIukan input data replacement komponen service trailer
• Mempersiapkan dokumen lembar pengecekan

• Melakukan proses administrasi di bagian service
• Melakukan proses billing dan monitoring dokumen

• Membuat pencatatan keuangan perusahaan
• Membuat laporan keuangan
• Mengelola arus kas perusahaan