Total 110 help desk specialist job vacancies in South Jakarta, South Jakarta City

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage   

We are looking for a Product Marketing Specialist for maternity leave replacement. This position will help us craft a story behind the product and translate this as a clear messaging to our audience. You need to be a deep thinker and empathetic to connect with the different segments of our users and create stories that will resonate with them.

For this role, you need to be a strong project manager to be able to translate data and insights into interesting creative marketing strategies and messages that can attract attention. This needs strong collaboration across multiple teams in order to be executed well.

You will be the focal point that pull all the strings to make it happen.

Responsibilities

• Understand the company products
• Understand. Connect. Resonate with the users
• Translate benefits of the users into stories and use cases
• Sell the unique selling points of the product
• Craft compelling stories and messages around the benefits of the users for the different target audience
• Understand how to connect and attract users across the different funnel
• Follow and analyze market trends to position products* Develop product marketing strategies
• Project management across various teams (investment research, creative, content, digital ads, product) to execute strategies
• Test marketing product features, releases, and ad copy
• Track and evaluate performance using relevant KPIs and feedback from existing and prospective customers

• Proven Project Management & Prioritization skills
• Proven track record in managing product and or customer lifecycle marketing.
• Proven ability to turn data and insights into marketing strategies and messages
• Multi tasking, self-drive, and strong entrepreneurial skills in maneuvering a data-driven decision within ambiguity.
• Budget management skills with ruthless prioritization to optimize measurement of return on investment
• Ability to write compelling stories and ad copy
• Strong empathy and understanding of how customers will react to stimuli
• Customer obsessed
• Ability to thrive in ambiguity
• Having strategic thinking skills, analytical mind, creativity, and strong quantitative skills
• High cognitive aptitude and critical thinker
• Interest in stock investing

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Flexible working hours
• Broaden your knowledge in financial investment

• Source candidates from multiple channels and make recommendation for new channels
• Manage candidate source to ensure a continuous stream of candidates
• Shortlist candidates and select the best from our pool of applicants
• Identify great talents for potential needs in the company
• Interview candidate for culture-fit selection process
• Keep track and prepare reports of open positions, hiring funnel, turnover rate, and headcount requisition from hiring managers
• Participate in a variety of HR projects

As a Legal Admin, you can explore in the Company's compliance with company licensing, company documents and compliance obligations for every action taken by the Company

Responsibility :

• Manage and maintain originals and soft copies of company licensing and company documents
• Manage and monitor company permit and legality deadlines
• Handle administrative work related to Legal and Compliance
• Take minutes of meeting attended
• Provide regular updates to superiors
• Maintain proper document filing and arrange documents sending to third parties
• Monitor and analyze the latest rules or regulations from regulators supporting Compliance function

• Law graduate, 1-3 years of experiences, with minimum GPA of 3.00
• Have effective interpersonal and fast learning skills
• Have excellent verbal and written communication skills
• Fluent in English
• Attain proficiency in Microsoft Office
• Attain multitasking and time management skills, with the ability to prioritize tasks

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

1. Manage sales leads in term of customer solution architecture and business calculation (SRF, JL, IoM, TRF and survey)
2. Manage improvement for some of key area where can improved opportunity sales lead reference to customer needs such as network improvement suggested, open for new coverage area or data center, equipment technology refer to market trend and optimizing cost deployment
3. Manage customer needs and scope replicate to internal order process (technical proposal and technical tender compliance)
4. Manage improvement analysis and assessment of our existing infrastructure and technology to support more gathering sales lead (reference data base on Trouble ticket, revenue base, and sales target area)
5. Manage justification request for any customer leads refer to our existing infrastructure and technology including EoS of required  
6. Manage technical budget enterprise sales directorate reflected to sales target
7. Support compliance legality of customer order (PKS or term sheet)

• Minimum Bachelor's Degree in Telecommunication Engineering or other related major
• Minimum 4 years experience in Telecommunication / ISP Industry
• Have certification Have OSCP ; OSWP
• Good communication & able to work under pressure
• Willing to work in: Centennial Tower, Jakarta Selatan

• Medical Insurance
• Medical Check Up
• Free Product Service

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the schedule
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends

• Has experience as Sales Representative for more than 3 years
• Experienced in Sales in F&B Business and Market
• Bachelor’s degree in business or a related field
• Ability to build productive business professional relationships
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the client's needs
• Relationship management skills and openness to feedback

- Flexible Working Hours

- Collaborative working benefit

- Self Development

- Company Insurance

Responsibilities

• Create social media campaigns and top-line communications strategies for our branded house social media account.
• Manage and oversee the content creation process on all social media platforms which includes daily posts or larger campaigns.
• Involved in all steps of social media activity, from observing trends and preferences, brainstorming, and planning to execution.
• Create a social media plan and execute the plan along with the content creator.
• Identify the Brand’s KOL and coordinate with third parties or ambassadors.
• Track and observe social media tools and identify how to utilize the tools.
• Gathering insight and analysis for what content works well on our platform.
• Schedule all posts to all social media accounts of the Brand. (Facebook, Instagram, TikTok, Twitter).
• Manage social media report by weekly and monthly.

• At least 3 years in a related role.
• Strong writing, editing, and proofreading skills.
• Ability to communicate ideas clearly; a strong analytical, data-driven mindset.
• Understand and have the knowledge of social media landscape, platform, and technologies.
• Creative thinker and innovative; can think out of the box (up to date with the trend).
• Love and a real interest in digital platforms especially in social media and its tools.
• Strong team player with a humble and proactive attitude.
• Ability to read, analyze, interpret, and utilize data which come up with actionable items for optimization and/or experimentation.
• Agile, fast learner and detail oriented kind of person.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

To provide a pro-active, efficient, timely and relevant Tax service/support to the management and internal departments, including any ad-hoc project reports at a level of detail necessary to manage Tax effectively, coordinate with Finance and Accounting team to ensure proper bookkeeping are maintained in compliance with local Tax Regulation. Ensure Tax Compliance in place including proper Intercompany transactions, monthly Tax and Annual Corp Tax submission and payment.  Act as intermediary between consultant, local and regional in all Tax related matters for LUXASIA’s entities in Indonesia.

Description of Duties:

Taxation

• Improve quality of VAT Monthly Compliance, Withholding Tax, Tax accounting and Corporate Income Tax and ensure the compliance with Tax regulations.
• Ensure proper Taxes reconciliation including VAT and Withholding Taxes done on monthly basis.
• Monthly reconciliation of Withholding Tax prepayment and payable, VAT, prepare monthly tax returns and ensure timely collection of Prepayment Tax slip.
• Liaise and coordinate with Tax consultant for CIT calculation, and support for Tax audit. Proactive update on the status and progress to Country Finance Lead and Regional.
• Support the data requirement and review Transfer Pricing Documentation.

Education & Experience:

• Minimum bachelor’s degree in finance, Accounting, Tax
• Possessing 4-8 years of working experience
• Brevet A & B certification preferrable
• Proven experience in Managing and handling Tax
• Working knowledge of Accounting Software