Total 232 it support executive job vacancies in Jakarta Selatan

As a Junior Video Support, you will be responsible for a portfolio of artists and labels regarding all video distribution aspects. Thanks to a perfect understanding of Believe products and client’s needs, as in-depth thinking of the music market, you will be able to debug our clients' issues and advice on best practices. You will also be utilizing Rights Management tools in order to maximize revenue for the clients.

Missions:

1/ Account Management:

• Clients daily support

• Clients issue resolution

2/ Rights Management:

• Catalog delivery to YouTube for YTAF
• Maximizing claims for client's catalog
• Manual Claiming requests
• Addressing Rights Issues on The YouTube Platform

3/ Internal Processes:

• Work closely with Video Rights and Distribution teams
• Ad-hoc video delivery tasks
• Ensure the content is being correctly monetized and irregularities free
• Follow established OKRs and work together with Global Head of Video
• Present features, case studies and creative best practices to internal team

• Evaluate and assess potential partners for compatibility with B2B lump sum construction projects.
• Identify opportunities to upsell additional products or services (GCON, GMAT, GMAI) to existing clients.
• Collaborate with internal teams to create compelling offerings that align with client needs.
• Prepare and send invoices to clients for services rendered in collaboration and alignment with operations lump sum team for the project opname and progress
• Monitor payment terms and follow up on overdue payments to owners, implementing effective reminder strategies.
• Collaborate with finance teams to create accurate revenue forecasts and projections.
• Provide insights into potential revenue streams and areas for financial growth.
• Provide regular reports & support to leadership on revenue generation, client satisfaction, and partnership success.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role
You will be a part of our Creative team, where you will be responsible for the process of defining requirements, visualizing, and creating graphics for our brand and marketing touchpoints such as eDM, Paid Ads, Catalogues, and Online Partner assets. Direct reporting to our Creative Lead, you will play a key role in being a brand guardian for Love, Bonito, ensuring that all touch points are protected, and the brand is presented in-line with our brand toolkit and vision.

Main Responsibilities

• To understand and execute according to the creative vision as directed by the HQ art director and internal content strategist.
• Work closely and assist the Creative Department and externally with Marketing, Business Development, and other departments to design and create various campaigns and collateral assets across online and offline channels.
• You will produce creative assets for :
• Online Own marketing channel: EDM (Electronic Direct Mail), Catalogues, Paid Ads (FBIG and Google Shopping)

• Online Partner/ Marketplace channel: Store Banner, Decoration and Template, Broadcast
• Message, In-App Feed, Social media for marketplace purposes)
• Project ad-hoc: creative direction for campaign (branding purposes)

• Liaising with external vendors to ensure completion of all creative artworks within the timeline.
• Assisting the creative team where directed.
• Maintaining a consistent style/ approach and high level of work across all creative assets.
• Dedicated to the deadline and have great time management to always be on schedule.
• Maintaining graphic archives.
• Administrative duties as required, such as Marketplace admin, and Adobe registration.

Requirements & Experiences :

• Min. 1 - 2 years of working experience in creative areas for fashion, beauty, and/or related industries.
• Proficient in graphic designing tools, such as Adobe Creative Suite: Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, and Adobe After Effects.
• Animation, Videography, or Motion graphic skill is a plus.
• An eye for fun, personable, and artful designs across all mediums.
• Flexible working style. Always ready to get your hands dirty.
  

What you should be :

• Be ready to do anything and everything as instructed (it may even be out of scope).
• The ability to think & work strategically and systematically.
• Have good attention to detail and an eye for good composition and layout.
• A self-starter, proactive, and hands-on approach. Get it done right and fast!
• Strong project management and execution abilities.
• Strong layout, large-scale FA, and production design skills.
• Strong communication skills to influence internal stakeholders.
• Dedicated to deadlines and have excellent time management to always be on schedule.
• A growth mindset and desire to constantly iterate, improve, and upskill oneself. 
• Strong collaborative attitude.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Subject matter expert on AML/CFT, KYC issues and transactional monitoring
• Together with the team, own the regional day-to-day operational compliance tasks including payment approval, customer onboarding (including CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Assist to design, evaluate, maintain internal policies, and coordinate with different department to help shape the company's approach on Compliance-Operations-Payments related matters
• Collaborate with different teams, such as sales/cs, finance and engineering team to handle client queries
• Conduct periodic review of procedures to ensure compliance process are properly documented
• Regularly assess the efficiency of control systems and recommend improvements.
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project, etc.
• Keep informed about industry developments, trends and best practices and assess its effect on operational processes

What we are looking for:

• Bachelor’s degree in business administration, finance or relevant field
• 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry
• Good knowledge of industry processes and regulations
• Experience in an international and English-speaking environment
• Experience in a regulated financial institution (FinTech Company is a plus)
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• An analytical mindset with excellent organizational skills
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:      

• To oversee all aspects of accounts relating to the PO and distribution of goods and the maintenance of the client’s needs. Work with all stakeholders both internal and external parties. Models and acts in accordance with existing guiding principles and SOP.
• To oversee the inbound flow for SK-II markets. Assist to coordinate with various stakeholders such as demand planners, freight forwarders, suppliers and warehouse to ensure inbound flow (from order processing to goods receipt) is timely and accurate.

Description of Duties:

Supply Logistics :

• Assist Demand Planner and import team, work closely with warehouse team
• Consolidate all procurement orders for SK-II market and submit to principal
• Process orders, shipping documents, and invoices in a timely and accurate manner. 
• Follow up closely on order fulfillment and item availability
• Track freight spending.
• Provide weekly inventory and stocks in transit report and disseminate to stakeholders
• Manage stocks transfer for different sites

Customer Service :

• Create and process sales orders in SAP
• Create and process return orders from customer in SAP
• Prepare order fulfillment report, sales report, and inventory report
• Monitor delivery flow from warehouse to customers (vice versa)
• Transaction housekeeping

Knowledge and Skills:

• Possess 3 years of experience in supply chain.
• Good understanding of logistics process
• Strong customer service skills
• Good interpersonal and communication
• Strong coordination ability
• Good problem-solving skills
• Attention to detail and accuracy
• Proficient in Microsoft Office and Excel, SAP experience is an added advantage

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

To oversee all aspects of accounts related to purchase orders and goods distribution while maintaining our clients' needs. Collaborate with both internal and external stakeholders, adhering to established guiding principles and standard operating procedures (SOP).

Description of Duties:

• Create and process sales orders in SAP.
• Create, process, and manage return orders from customers in SAP.
• Prepare order fulfillment report, sales report, and inventory reports.
• Maintain the consignment transaction flow.
• Monitor the flow of deliveries between the warehouse and customers (vice versa).
• Maintain transaction records.
• Provide support to the Demand Planner, and import team, and collaborate closely with the warehouse team.

Requirements (Experience, Knowledge, and Skills)

Education & Experience:

• Minimum bachelor graduate.
• At least 3 years of experience in a similar field.

Knowledge and Skills:

• Profound understanding of the logistics process.
• Strong customer service skills.
• Good interpersonal and communication
• Strong coordination ability
• Strong attention to detail and accuracy.
• Good problem-solving skills
• Proficient in Microsoft Office, Excel, and SAP.
• Proficient in English verbal and written.

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.