Total 64 quality assurance specialist job vacancies in Jl. Pembangunan Ii No. 37 Rt/rw 001/001 Kel. Batusari Kec. Batuceper Kota Tangerang

QC. Line

Meneliti Kualitas Produk

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

1. Use of ServiceNow tool to manage and handle all IT issues, incidents, problems, and requests from users. 

2. Adherence to SLAs and defined KPIs. Follow ITIL framework to manage IT Support services. 

3. Maintain customer interactions. 

4. Collaborate with 3rd party service providers to guarantee operations service quality. 

5. Continuous improvements in the IT operation. 

6. Ensure the incident, change management and problem management are correctly applied, activate third parties when needed. 

7. A key player in the relationship between Infrastructure & OT and Applications teams and usually are part of a regional Service Delivery team. 

8. Transitioning knowledge from build to run. 

9. Participate and deploy local, regional, and global projects. 

10. Alignment and compliance with LDC regional/global standards. 

11. Adhere to LDC cybersecurity framework, policies and procedures to protect the critical infrastructure against cybersecurity threats. 

• Develop and execute strategies to grow sales volumes through existing and new distributors.
• Negotiate and develop JBP (joint business plan) for assigned distributors in line with all stakeholders
• Monitor, evaluate distributors performance, ensuring they meet agreed-upon targets and KPIs, identify areas for improvement, and implement solutions.
• Find new distributors to expand market presence.
• Collaborate with distributors and internal teams to maximize distribution coverage, ensure product availability in the distributors, and timely fulfillment of orders.
• Organize training and development sessions for distributor teams to enhance product knowledge and sales techniques.

• Conducting training needs assessments to identify gaps in skills and knowledge within the sales team
• Design, prepare, and deliver training and development programs about sales techniques, including prospecting, negotiation, closing deals, and relationship management
• Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs
• Observe sales encounters and collect feedback, results, and performance data of trainees after sessions
• Assist with the development and support of a Learning Management System and other scalable learning solutions 

Sebagai Gambaran Posisi SGS (Smartfren 4G Specialist) :

1. Melayani penjualan kartu perdana Smartfren ke customer di outlet

2. Menghasilkan revenue penjualan Smartfren

3. Mencapai target penjualan kartu perdana Smartfren harian

4. 1 Minggu terhitung 6 Hari kerja (tweekend tetap masuk)

5. Bersedia mobile selling atau turun ke lapangan untuk memenuhi target harian

6. Penempatan sesuai Domisili

Kualifikasi :

1. Pelamar usia 18 - 35 tahun

2. Pendidikan terakhir minimal SMA/SMK/Paket C Sederajat

3. Memiliki HP Android dan Kendaraan pribadi motor

4. Siap kerja target dan kerja lapangan

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

- Lead on numerous improvement and process excellence projects aimed at technology development.

- Periodically collecting and analyzing data from the field to capture issues related to process and quality findings.

- Using statistical analysis or simulations to analyze the information to define operational problems, develop improvement plan, 

and develop practical solutions.

- Provide comphrenhsive solution regarding the operational improvement with challenging timelines.

- Manage and prioritize multiple projects simultaneously by organizing own time and team resources to ensure activities are 

completed as per project timeline.

- Communicate effectively with partners to maintain agreement on project plans and obtain support from colleagues where necessary within departments or other departments.

Quality Assurance - Jakarta - PT DIKA

• Membuat rencana pengujian yang komprehensif berdasarkan spesifikasi dan kebutuhan bisnis.
• Merancang skenario pengujian untuk mencakup semua fitur dan fungsionalitas aplikasi.
• Melaksanakan pengujian perangkat lunak, termasuk pengujian fungsional, pengujian integrasi, pengujian sistem, dan pengujian kinerja untuk memastikan bahwa aplikasi berjalan sesuai dengan harapan dan memenuhi standar kualitas yang ditetapkan.
• Memastikan bahwa standar kualitas yang ditetapkan oleh organisasi atau klien terpenuhi dalam setiap tahap pengembangan perangkat lunak.

Quality Assurance - PT DIKA

Staf Quality Assurance Pelayanan Pelanggan bertanggung jawab untuk melakukan penilaian dan pemantauan secara objektif, memberikan Umpan Balik & Pelatihan kepada Agen untuk meningkatkan kinerja kualitas layanan dari agen call center

Job Description:

• Identify the program development needs and skills gaps

• Identify related curriculum and continuing learning program / classes
• Design and deliver training programs to enhance employees' core competencies
• Analyze utilization of Learning Management System
• Monitor and evaluate the effectiveness of training programs
• Collaborate with HR team to ensure alignment with talent development initiatives (Initiative : Interesting with new technology, example Gen AI)

Job Requirements:

• Bachelor's degree in Human Resources, Psychology, or related field
• Minimum 2 years of experience in training and development or Fresh Graduate welcome to apply
• Strong knowledge of core competency development
• Experience in designing and delivering training programs
• Excellent communication and presentation skills
• Ability to work independently and collaboratively
• Willing to work in Karawaci, Tangerang

1. Health benefits for First Squad and family 
2. Employee Free Access for First Media services 
3. Medical Check Up

Deskripsi Pekerjaan:

·        Merencanakan & membuat Stategi Jumlah pasien & sales perusahaan perminggu

·        Menjalin Kerjasama Perusahaan baru diluar rekanan klinik dengan target 3 Perusahaan baru setiap bulan (MOU Perusahaan)

·        Menjalin Kerjasama dengan Agency Asuransi atau Klinik rekanan yang sesuai dengan kriteria Klinik Sahid

·        Menjalin Kerjasama MCU Perusahaan baik calon karyawan maupun Annual

·        Memfollow Up Penawaran Kerjasama baik Pelayanan Kesehatan maupun penunjang medis dengan baik & tepat sasaran

·        Membuat fee rekanan asuransi & perusahaan yang telah bekerjasama