Total 84 service engineer job vacancies in Jatiwangi, Cikarang Barat, Kab. Bekasi, Jawa Barat, Indonesia

Some of your duties will include:

• To supervise the technical aspects of operation and to give engineering level support to maintenance and operations with respect to the various Steam Systems across the smelter and at the Powerhouse area in particular, plus various Utilities Systems across the site. This will be done through in-depth analysis of machine performance, processes and output to influence condition monitoring and predictive maintenance as well as technical training to increase productivity and plant availability.

• To supervise flawless operation of the Plant Information (PI) System for plant-wide monitoring and analysis of digitized data pertaining to all process plants and associated utilities. 

• To supervise implementation of Standard Operating Procedures, and relevant statutory, safety, health and environment norms. 

• To monitor performance and enable continuous training of the technical team supporting Steam System and Utilities operation.

• To undertake the gold & silver reduction, gold and silver electro refinery, process at the Precious Metal Refinery (PMR) at Amman Mineral Industri towards the production of gold bars of stipulated purity range along with other quality specifications after subsequent processes.

• To achieve norms of productivity and learn continuously towards improvement of technical competencies and multiskilling.

• Design, develop, and maintain data pipelines, ETL processes, and data warehouses.
• Ensure data quality, integrity, and reliability throughout the data pipeline.
• Work with GCP services such as Google Cloud Storage, BigQuery, Dataflow, and Pub/Sub to architect and implement scalable and efficient data processing solutions.
• Monitor and troubleshoot data pipeline issues.
• Implement security and access controls to protect sensitive data and ensure compliance with data privacy regulations.
• Document data processes, data flows, and architectural decisions.

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

• Designing steel structure for Pipe rack and Equipment support structure for Oil/Gas and Petrochemical Plant in EPC Project.
• Providing calculation to design steel structure for Pipe Rack and Equipment support structure.
• Designing the modularization steel structure pipe rack and equipment steel structure is preferable.
• Experience in using STAAD PRO on the design for steel structure.

• Designing foundation for Buildings, Pipe rack, Equipment support, Equipment foundation such as Tanks, Vertical & Horizontal Vessels for Oil/Gas and Petrochemical Plant in EPC Project.
• Providing calculation to design foundation.
• Fluent in English (writing and speaking).
• Capability to use MAT3D and Foundation3D software is preferable.
• Capability to conduct foundation dynamic analysis is preferable.

• Full understanding of international codes and standards such as IEC, IEEE, ANSI, NEC, NEMA.
• Comprehensive knowledge of electrical design philosophy (system and construction design).
• Understand power system analysis and proficient in operating ETAP tool for load flow, short circuit, motor starting, transient study, harmonic analysis, and power factor correction.
• Familiar with Microsoft Office and Word.
• Working with responsibilities includes preparing & reviewing specifications, datasheets, load lists, requisitions, technical bid evaluations, calculations, BM & BQ, reviewing drawings, and vendor documents.
• Thorough understanding of electrical equipment testing and inspection.
• Strong capability in schedule and design quality control.
• Capable of working in a project team.
• Construction work experience.

• Experience in several package / machinery equipment such as Nitrogen generation package, Air dryer package, Water treatment package, Chemical injection package, Process package, Marine loading arm, Overhead crane, and Solid handling equipment.
• Understand in Electrical, Instrument and Control requirements, process parameter in package equipment.
• Having several years of experience as a requisition engineer who has the role and responsibility for handling the equipment and materials.
• Preparation and update of the engineering documents and material requisition, Vendor inquiry and Technical Bid Evaluation, V-Doc review,
• Coordination with various internal disciplines including Vendor HAZOP and 3D model review, resolution of technical issues with the vendors, etc.

• Willing to be assigned to Project site as Civil Field Engineer
• Capable to conduct simple analysis for foundation and structure
• Capable to review bar bending schedule
• Capable to use STAAD PRO

• Capable for developing Conceptual Flow Diagram /Operation Sequence of HVAC system for Technical Building (such as Substation and Control), Laboratory, Office, and other industrial building.
• Capable with good communication with other discipline (E&I) to get design information for basis developing HVAC design system and coordination with them for interface design installation.
• Capable and understand the HVAC Cooling Load Calculation and then make necessary adjustment if needed.
• Capable review product HVAC of vendor document such as: drawing, control panel, method statement, and commissioning.
• Capable and understand the requirement/material of HVAC Equipment such as: Air handling unit, Air cooled condensing unit / Air cooled water chiller, Fan / Pump, etc.
• Capable for project Scheduling of HVAC scope: develop project schedules, set milestones, and monitor the progress of each task to ensure timely completion.
• Has knowledge HVAC product brand in Indonesia.
• Experience in HVAC system for Building Modular is advantage.
• Willing to be assigned at project site to handle HVAC System Completion Work, Pre-commissioning, and Commissioning of HVAC work.

• Minimum 8 years working experience in Oil & Gas Engineering design including a minimum 5 years working experience in C&A Engineering design work in onshore and/or offshore oil & gas projects.
• Shall have experience in carrying out Detailed Engineering.
• Shall have a thorough knowledge of the use of codes, standards and practice applicable to API, IEE, and IPF classification, selection of instruments and control/safety/fire and gas systems.

• Fully Understanding the International code and standards such as IEC, IEEE, ANSI, NEC, NEMA.
• Fully Understanding electrical philosophy in design (system and construction design).
• Power System analysis in ETAP for Load Flow, short circuit and motor starting, Transient Study, Harmonic, power factor correction.
• Familiar with general Microsoft office.
• Working with responsibilities review specification, datasheet, load list, requisition, technical bid evaluation, calculation, BM & BQ, review drawing, vendor document.
• Fully Understanding electrical equipment testing and inspection including in Pre-/commissioning stage.
• Strong capability with schedule and design quality control.
• Capable to work in one project team
• Construction Work experience
• Able to work in a remote areas (project site)

• Capable to provide assessment regarding soil condition for the project
• Capable to provide soil investigation work specification, calculate soil and pile bearing capacity for shallow and deep foundation
• Capable to conduct slope stability analysis
• Capable to conduct deep excavation study and calculation
• Capable to conduct analysis and recommend best soil improvement technique
• Familiar with Geotech software such as Plaxis, All Pile, Geo 5 and any other geotechnic software

• Capable for foundation design
• Capable for steel structure design
• Capable for building design
• Capable to use STAAD Pro

• Familiar with International Code & standard related to Rotating equipment such as API, ISO, ASME/ANSI, HI, NFPA, AGMA and others.
• Having several years of experience as a requisition engineer who has the role and responsibility for handling the equipment and materials.
• Preparation and update of the engineering documents and material requisition, Vendor inquiry and Technical Bid Evaluation, V-Doc review,
• Coordination with various internal disciplines including Vendor HAZOP and 3D model review, resolution of technical issues with the vendors, etc.

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

Pembuatan dan Kontrol Dokumen

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian hama sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan D3/SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C
• Memiliki SIM A
• Bersedia Mobile area Industry South - Jakarta Timur, Depok, Bogor

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian hama sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan D3/SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C
• Memiliki SIM A
• Bersedia Mobile area Industry East 1 - Bekasi

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

• Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health or equivalent
• Experience in Operation min 3 years
• Proficiency in English
• Strong leadership, motivation and managerial skills
• Good communication and interpersonal skills.
• Strong build networking & Customer Relationship
• Willing to be placement in Bekasi

Job Description :

• Ensure the standart quality service according to the company regulation
• Ensure Audit Process to the costumers running well
• Manage, Control and Develop Service Team
• Provide training to the Service Team

• Attractive remuneration & Incentive
• Training
• Career path

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

We are looking for a Salesperson to secure short and long-term profitable business for our client through proactive business development based on the fundamental understanding of the customer's business, operations, and objectives. Actively manage and mobilize internal resources to deliver efficient and effective end-to-end solutions allowing a seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making customers and company successful. This job role could be focused on selling an ERP (ODOO) to Custom Business Solutions (Enterprise Software, Mobile Apps, Websites), Outsourcing, and Vertical Solution.

Key Responsibilities:

● Support the Sales Teams to qualify leads, identify customers' Pain Points and Translate Technologies into Solutions that meet Customers' Business Goals.

● Providing pre-sales technical assistance, product education, and after-sales support services.

● Supporting marketing activities by attending trade shows, conferences and marketing events.

● Making technical presentations and demonstrating how a product meets client needs.

● Maintain existing customer base and develop new customer base to ensure continuous business growth

● Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved

● Foster strong relationship with customers and suppliers/vendors, enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time.

• You have an Bachelor’s degree in Computer Science or Information Technology
• Have Experience as software engineer
• Have a minimum of 4 years experience in a related position.
• Have a strong base or network in Information Technology (IT) industry
• Have a knowledge and experience in ERP Odoo project
• Have good communication; interpersonal skills include Consultative selling skills and commercial understanding

Skills :

• Communication,
• Leadership,
• Presentation,
• Marketing,
• Business Plan,
• Business Development,
• Management Skills

• Learning & Network Opportunities,
• Professional Development,
• BPJS TK,
• Insurance (AIA),
• Ownership Laptop,
• Company events and activities.

• Memahami Preventive Maintenance Management (Service Advisor)
• Mengetahui ilmu teknis terkait mesin diesel dan mesin bensin
• Problem Solving Perbaikan Kendaraan