Total 5 technical support job vacancies in Cileungsi

As an Admixture Dispenser Supervisor, you will be responsible for ensuring smooth and efficient operations related to our admixture dispenser systems. your key responsibilities include:

• Supervising the team to meet job order specifications, standards, and procedures for admixture dispensers.
• Providing daily support for customer equipment systems, addressing inquiries, analyzing issues, and promptly restoring equipment operations.
• Coordinating effectively with relevant departments to ensure timely product delivery, enhancing operational efficiency and customer satisfaction.

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Exim Activities:

• Manage exim documentation, and records with attention to accuracy and compliance.
• Input data into the exim system, maintaining an up-to-date and organized database.
• Ensure all exim processes follow internal and external regulatory requirements.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Customer / IC Service & Support:

• Provide timely updates on order status and address any issues proactively.
• Serve as a key contact for both internal customers (IC) and external clients regarding exim-related inquiries.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Sample Delivery Support:

• Coordinate and manage sample deliveries to the R&D team, ensuring accurate tracking and timely shipment.
• Ensure that sample deliveries align with development timelines and R&D requirements.

Reporting & Analysis:

• Support the preparation of exim reports for internal management review.
• Assist in data analysis related to exim processes and performance, identifying areas for improvement.
• Maintain and update exim-related catalogs and databases as required.

• To support existing customers by providing on-site technical support, and the introduction of new Sika systems and products.
• To react in a timely fashion to provide technical solutions and training to support emergency requests by customers or consultants.
• To offer value added solutions to the customer through an active “hands on” approach to the training of customers employees.
• To Collaborate with cross-functional teams to analyze customer feedback and identify recurring issues or challenges.
• To Develop and implement improvement plans to address identified areas, ensuring the highest quality of technical support.
• TO Proactively identify opportunities for process optimization, cost reduction, and increased productivity in the delivery of technical solutions.

• Searching for new potential clients and maximizing project of ready mix and precast admixture in designated regions.
• To support existing Ready Mix & Precast customers as well as to assist in the acquisition of “New” Ready Mix & Precast customers & teams by providing on-site, technical training, technical support, and the introduction of all  Sika Ready Mix & Precast products.
• To react in a timely fashion to provide technical solutions and to support emergency requests by Ready Mix & Precast customers.
• To offer value added solutions to the Ready Mix & Precast sector through an active “hands on” approach to the Ready Mix & Precast customers.
• Persuading clients that product or service best satisfies their needs in terms of quality, price and delivery.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Prepare and maintain accurate sales forecasts, report and other documentation as required.
• Making technical presentations and demonstrating how a product meets client needs.

Collaborate with internal team including product development and marketing

Responsibilities:

• Searching for new construction project and maximizing potential clients in designated regions.
• Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs.
• Developing long-term relationships with clients through managing and interpreting their requirements.
• Persuading clients that product or service best satisfies their needs in terms of quality, price and delivery.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Supporting marketing activities by attending trade shows, conferences and marketing events.
• Making technical presentations and demonstrating how a product meets client needs.