Total 15 technical support engineer job vacancies in bandung

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Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 

To succeed in this role, you should have: 

• Based in Bandung, Indonesia;
• Minimum of one year in customer service, preferably within an IT company or call center 

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Excellent communication skills and willingness to work in a team 

• Analytical mindset with the ability to make data-driven decisions 

• Skills for solving work tasks and optimizing processes 

• Results-oriented approach and ability to work in a dynamic environment 

• Proficient in Bahasa Indonesian as a native language, and advanced level of English 

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous. 

• Competitive salary based on experience;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritize and carry out maintenance as requested by departments on a daily basis to ensure the smooth running of all hotel departments.
• Record meter readings and liaise with the General/Hotel Manager regarding options to improve energy management and conservation in keeping with Gaia  Commitments.
• Be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the General/Hotel Manager and Regional Engineer regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odor.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for full power failure, evacuation fire system re-set and/or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with Front Desk and Housekeeping regarding out of service rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are maintained in line with company brand standards.
• Research, recommend and liaise with the General Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the General Manager.
• Ensure all staff are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues, which may be discussed formally or informally.
• Prepare monthly Maintenance reports, commenting on key performance indicators and action taken to keep on target.

Security Engineer - IT

As a Security Engineer, you will focus on the problem of keeping our systems safe and protecting our customers while adapting to the high-speed growth of our business and our enormous scale. You will be focusing on keeping interactions on our platform as simplified as possible using advanced engineering to detect and mitigate vulnerabilities and security flaws in Xtremax’s system. The ability to perform systems security or vulnerability analysis and design is a must. 

Responsibilities: 

• Develop a set of security standards and best practices for the organization and recommend security enhancements to management as needed. Develop strategies to respond to and recover from a security breach 
• Set up, configure, and tweak security in all infrastructure systems (System, Server, Network, and Client) 
• Handle, maintain and manage various potential security threats 
• Collaborate with other team members for security design and policy 
• Doing system hardening and penetration testing 
• Doing an internal security audit 
• Handle antivirus and malware protection 
• Doing backup and restore data in our system 
• Documented all internal audit processes, such as patching, update, server access log, VAPT, and backup recovery process 
• Conducts periodic scans of networks to find any vulnerability. They also conduct penetration testing, in which they simulate an attack on the system to highlight or find any weaknesses that might be exploited by a malicious party. 
• Proactive learning, assess and utilize new technologies and concepts with customer requirements 
• Responsibility for educating the workforce on information security through training and building awareness 

• Bachelor’s Degree in Software Engineering / Computer Science / Information Technology / equivalent or relevant work experience. 
• Having good knowledge about security systems and policy 
• Good at managing sensitive and confidential data, workstation devices, patching and upgrading systems, applications, services, and other infrastructure foundational components. 
• Good at planning, developing, and implementing IT security controls that are documented and working properly. 
• Familiar with system hardening and penetration testing 
• Experience handling antivirus and malware protection 
• Familiar with ISO27001 
• Familiar with Linux and Windows OS 
• Familiar with cloud security services such as AWS, Azure, and GCP 
• Able to create some script, i.e., bash, python 
• Love to learn, assess, and utilize new technologies 
• Having certification in cloud security area is a plus 

• Responsible for the entire operations, staffing and equipment of the Engineering Department.

• Inspects regularly the hotel to assess the state of the buildings and of the installations of equipment.

• Supervises the hotel’s safety and security in accordance with laws and procedures.

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 2 years of professional experience in writing and editing technical documentation.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to linguistics, communication, journalism or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

Security Engineer – Governance 

We are looking for an experienced and knowledgeable IT Security Governance to join our Security Engineer team. You will be responsible for the management and advances of our security policies, standards, and procedures.  

Responsibilities:  

• Ensure the strategy and implementation of information security in accordance with the needs & applicable regulations  
• Develop an information security framework and architecture in accordance with the company's needs  
• Develop and maintain policies, standards, and procedures that support the information security framework in accordance with best practices and applicable regulations.  
• Actively identify, analyze, measure, provide control recommendations, and monitor follow-up on risk control & information security.  
• Carry out regular evaluations of the implementation of IT security management policies, standards, and procedures  

Requirements:  

• Bachelor’s Degree in Software Engineering / Computer Science / Information Technology / equivalent or relevant work experience.  
• Minimum 2 years experiences in IT industry  
• Familiar and able to implement and lead various best practices & regulations for IT Security & Cyber Security such as ISO 27000, CSA Star, CIS, NIST, GDPR, etc.  
• Familiar with Security compliance or assessment tools  
• Having experience implement ISO 27017 and 27018 is a plus point  
• Familiar with cloud environment is a plus point.  

This is a full-time hybrid role for a Full Stack Engineer at VOX ASIA / PT Indo Online Mitra Usaha. The Full Stack Engineer will be responsible for back-end and front-end web development, software development, and full-stack development. This role will be primarily located in Bandung, with the flexibility to work remotely.

• Back-End Web Development and Front-End Development skills
• Software Development and Full-Stack Development skills
• Excellent knowledge of C#, Asp.NET Webforms, Asp.NET MVC, ASP.Net Core, React.JS
• Experience in WEB.API, Web Services
• Strong problem-solving and communication skills
• Familiarity with Agile methodologies
• Knowledge of databases and SQL
• Knowledge of Multi-Tiers architecture, SOLID patterns, Dependency injection, IoC, Clean Code
• Fluent in English (B2 EU level)

• BPJS Health & Ketenagakerjaan;
• Income Tax covered by company;
• Legal Leave (12 days after 6 months, first year proportional);
• Private Insurance;
• Yearly Event.

Job Descriptions:

• Understanding best coding practices and designing thoughtful coding patterns.
• Analyzing problems and proposing an implementation to solve the issues.
• Troubleshooting problems in the field.
• Collaborating with peers to deliver high quality products on time.
• Leading and mentoring peers or a more junior position.

Requirements:

• Candidate must possess at least Bachelor's Degree in Computer Science, Information Technology, Electronic Engineering, or equivalent professional experience in software development.
• Have experience with a complete software development life cycle.
• Solid experience for at least 4 years in C# / C++/ Java is most preferable (the combination of these three is also acceptable).
• Demonstrated experience with system architecture review, OOP, and software programming in a team environment.
• Good grasps and used to best practices in programming.
• Committed to write a good quality and high performance code.
• Demonstrated good logical thinking as well as attention to details.
• Proactive, highly motivated. and strong team player with good ability to multi-task and re-prioritize as necessary.
• Demonstrate leadership, project management, and mentor experience.
• Excellent communication skills in English both oral and written.
• Applicants must be willing to work in Salatiga or Semarang or Bandung.

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expand its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/). 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

What you will do but not limited to: 

• Assisting in the day-to-day financial operations of company in Bandung Area. 
• Ensure the existence of the commercial transaction in field, as well as the accuracy of quantity and payment received. 
• Verify the accuracy of invoice information and other supporting documents required in a transaction. 
• Perform payment process and collection during commercial activities. 
• Perform data entry and reconciliations to ensure the proper and accurate records of financial transactions. 
• Prepare daily, weekly and monthly reports on payments and collection activities

• Diploma or bachelor’s degree in finance, Finance Administration, and/or Accounting. 
• Minimum 1 years of experience in finance or accounting related field. 
• Strong understanding of accounting principles and practices. 
• Strong attention to detail and accuracy. 
• Excellent communication and interpersonal skills. 
• Trustworthy and willing to go the extra mile. 
• Good analytical and problem-solving skills. 
• Proficiency in Microsoft Excel and other financial software. 

• Ability to work independently and in a team. 
• Experienced in agriculture is preferable. 

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.  

Responsibilities  

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer  
• Provide support related to customer issue with the Cloud Infrastructure.  
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
  Writing infrastructure code using Terraform.
  Site Reliability Engineering practices and incident management.
  Building and managing both Windows and Linux servers in cloud environments.
  Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Only Indonesian may apply

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).