AYANA Hospitality is a renowned hospitality company that takes pride in providing exceptional services and unforgettable experiences to our guests. We are currently seeking a dedicated and detail-oriented Human Resources Coordinator to join our dynamic team.

As a Human Resources Coordinator at AYANA Hospitality, you will be responsible for a wide range of HR functions, including employee relations, benefits administration, recruitment coordination, and HR data management. You will play a crucial role in ensuring the smooth operation of our HR processes and supporting the development of a positive and productive work environment.

We are looking for a candidate who is highly organized, possesses excellent interpersonal skills, and has a strong attention to detail. The ideal candidate should have previous experience in human resources or a related field, and be familiar with HR best practices and relevant regulations.

Responsibilities

• Assist in recruitment processes, including job postings, screening resumes, and scheduling interviews
• Coordinate and conduct employee onboarding and orientation programs
• Maintain employee records and ensure data accuracy in HR systems
• Support employee relations initiatives, including resolving employee queries and handling employee grievances
• Administer employee benefits programs and assist employees with benefits-related inquiries
• Ensure compliance with employment laws and internal HR policies
• Assist with HR reporting and data analysis
• Support HR projects and initiatives as assigned

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 1-3 years of experience in a human resources role, preferably in the hospitality industry
• Familiarity with HR best practices and employment laws
• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite and HRIS systems
• Attention to detail and ability to handle confidential information with discretion
• Ability to work effectively in a fast-paced environment and meet deadlines
• Professional certification in HR (e.g., PHR or SHRM-CP) is a plus

AYANA Hospitality is seeking a highly motivated Sales Executive - Japanese (native) to join our team. As a native Japanese speaker, you will play a key role in driving sales and revenue growth within our hospitality industry. Reporting to the Senior Sales Manager - Japanese, you will be responsible for managing and growing key accounts, establishing new relationships, and delivering exceptional customer service.

Responsibilities

• Develop and maintain strong relationships with existing clients to promote loyalty and retention.
• Prospect and identify new business opportunities and partnerships to increase revenue.
• Create and present proposals to clients that align with their needs and business objectives.
• Collaborate with internal departments such as marketing, revenue management, and operations to ensure effective sales strategies and tactics.
• Manage the sales process from prospecting to closing, ensuring accurate forecasting and pipeline management.
• Attend industry events and trade shows to represent AYANA Hospitality and generate new business leads.
• Continuously stay up-to-date with industry trends and best practices to provide informed recommendations and solutions to clients.

• Native level fluency in Japanese, both verbal and written.
• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3 years of sales experience within the hospitality industry with a proven track record of exceeding sales revenue targets.
• Exceptional communication and interpersonal skills to develop and maintain relationships with clients and key stakeholders.
• Strong negotiation skills to close deals and achieve win-win outcomes.
• Highly organized with excellent time-management skills to prioritize and manage multiple tasks and deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed for client meetings and industry events.

AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.

As a Front Desk Supervisor, you will greet guests, assign rooms, handle complaints, and assist with check-in and check-out procedures. You will also be responsible for providing information about our hotel, amenities, and services, as well as up-selling additional facilities when appropriate.

We are looking for someone with excellent communication and problem-solving skills, as well as the ability to multi-task and work well under pressure. Previous experience in a similar role in a large luxury resort is preferred.

• Minimum of 2 years experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

AYANA Hospitality is seeking a motivated and detail-oriented Learning and Development (Training) Officer to join our team at AYANA Midplaza, Jakarta. As the Training Officer, you will be responsible for assisting in the coordination and delivery of training programs and initiatives to enhance the skills and knowledge of our employees.

Responsibilities:

• Assist in the design, development, and implementation of training programs based on identified organizational needs
• Coordinate and schedule training sessions, including logistics and resources needed
• Create training materials and resources, including handouts, presentations, and e-learning modules
• Facilitate training sessions, either in-person or virtually
• Conduct post-training evaluations and gather feedback to continuously improve training programs
• Collaborate with subject matter experts and internal stakeholders to ensure the effectiveness and relevance of training programs

• Bachelor's degree in Human Resources, Training, Education, or a related field
• Minimum of 2 years of experience in learning and development, specifically in coordinating and delivering training programs
• Familiarity with instructional design principles and adult learning methodologies
• Strong communication and presentation skills
• Organized and detail-oriented with excellent time management skills
• Proficient in Microsoft Office Suite
• Ability to work independently and collaborate effectively in a team environment

We are currently seeking a dedicated and experienced F&B Supervisor to join our team at AYANA Hospitality. As an F&B Supervisor, you will be responsible for overseeing the day-to-day operations of the food and beverage department, ensuring the highest level of service and guest satisfaction. You will work closely with the F&B Manager to uphold our standards of excellence and contribute to the success of our establishment.

Key Responsibilities:

• Assist in managing and supervising all F&B outlets and events
• Ensure smooth operation and coordination between front of house and back of house
• Monitor and maintain quality standards in service delivery and presentation
• Train and motivate staff to provide exceptional customer service
• Handle guest feedback and resolve issues in a professional and timely manner
• Assist with inventory control, ordering, and stock management
• Adhere to all health and safety regulations

If you have a passion for delivering exceptional dining experiences, excellent leadership skills, and a strong attention to detail, we would love to hear from you. Join our team and be part of an exciting journey with AYANA Hospitality.

• Proven work experience as an F&B Supervisor or similar role
• In-depth knowledge of food and beverage operations and service standards
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Good problem-solving and decision-making skills
• Ability to work under pressure and in a fast-paced environment
• Familiarity with restaurant management software is a plus

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We are seeking a highly motivated Chinese Sales Manager (Native) to join our team at AYANA Hospitality. As a Sales Manager, you will be responsible for driving sales and revenue growth in the Chinese market, as well as maintaining and building strong relationships with clients.

Responsibilities:

• Develop and implement sales strategies to achieve sales targets in the Chinese market
• Identify and acquire new business opportunities by conducting market research and analyzing customer needs
• Build and maintain strong relationships with existing clients, understanding their business objectives and providing excellent customer service
• Prepare sales proposals, presentations, and contracts
• Negotiate and close sales deals
• Collaborate with internal teams to ensure smooth execution of sales activities
• Monitor and analyze market trends and competitors' activities

• Native Chinese speaker, fluent in Mandarin and English
• Previous experience in sales, preferably in the hospitality industry
• Proven track record of achieving sales targets
• Strong negotiation and presentation skills
• Excellent interpersonal and communication skills
• Ability to build and maintain relationships with clients
• Good analytical and problem-solving abilities
• Willingness to travel as required
• Bachelor's degree in Business Administration, Marketing, or a related field

We are looking for an Assistant Front Office Manager to join our team at AYANA Hospitality. As an Assistant Front Office Manager, you will be responsible for overseeing the daily operations of the front office, ensuring a seamless guest experience and maintaining high service standards.

Your duties will include supervising the front office staff, managing room reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure guest satisfaction. You will also assist the Front Office Manager in staff training, performance evaluations, and budget management.

The ideal candidate should have previous experience in a similar role within the hospitality industry, excellent communication and leadership skills, and the ability to handle high-pressure situations. Proficiency in hotel management software, such as Opera or PMS, is preferred.

• Minimum of 2 years of experience in an Assistant Front Office Manager role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Proficiency in hotel management software, such as Opera.
• Customer service-focused with the ability to handle guest inquiries and complaints effectively.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.

AYANA Hospitality is currently seeking a highly organized and detail-oriented individual to join our team as a Store Keeper at AYANA Midplaza Jakarta. As a Store Keeper, you will be responsible for managing inventory, keeping track of stock levels, and ensuring timely replenishment of supplies. You will collaborate with various departments to fulfill their material requirements and maintain accurate records of all stock movement. The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities

• Receive and inspect incoming goods, ensuring their quality and accuracy.
• Properly store all incoming items in designated storage areas.
• Maintain accurate records of stock levels and inventory movement.
• Monitor stock expiration dates and take appropriate actions.
• Coordinate with various departments to fulfill their material requirements.
• Ensure that all stock is appropriately labeled and easily accessible.
• Prepare and submit regular inventory reports.
• Conduct regular stock checks to identify discrepancies and take corrective measures.
• Follow company policies and procedures for stock management.

• Prior experience as a Store Keeper or similar role, preferably in the hospitality industry.
• Strong organizational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Ability to effectively communicate and collaborate with team members and other departments.
• Proficiency in utilizing inventory management software.
• Physical fitness and ability to lift heavy objects.
• High school diploma or equivalent. Additional certification or training in inventory management is a plus.

Are you passionate about Japanese cuisine and ready to take your culinary career to the next level? We are seeking a talented and enthusiastic Junior Sous Chef - Japanese to join our team at AYANA Midplaza Jakarta, a renowned 5-star luxury hotel.

• Minimum 2 years of experience in a similar role or 3 years as Chef de Partie working in a high-end Japanese restaurant or 4-5 star hotels with a strong emphasis on traditional and contemporary Japanese cuisine.
• Strong knowledge and understanding of Japanese ingredients, cooking techniques, and presentation.
• Demonstrated ability to manage a team and oversee the day-to-day operations in a busy kitchen.
• Passion for creating innovative and exciting Japanese dishes, with a focus on quality and presentation.
• Ability to work well under pressure and in a fast-paced environment.
• Excellent communication skills and ability to collaborate effectively with other team members.
• Experience in menu planning, inventory management, and cost control.
• Strong attention to detail and a commitment to maintaining high standards of cleanliness and food safety.

We are looking for a Front Office Manager to manage our Front Office operation. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also manage all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our Front Office team provide professional and friendly service to our customers.

• Proven work experience as a Front Office Manager for minimum of 2 years or 4 years in a managerial role
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System and proficient in the use of Microsoft Office
• Excellent communication and good writing skills
• Effective Leadership skills, open minded, problem solver and organizational abilities

AYANA Midplaza Jakarta is seeking a highly motivated and experienced Reservation Manager to join our dynamic team. In this role, you will be responsible for overseeing all aspects of the reservation process and ensuring guest satisfaction. Your key responsibilities will include managing hotel inventory, cross selling and maximizing hotel occupancy and revenue, providing excellent customer service, and training and supervising reservation staff. You will work closely with other departments to ensure a smooth and efficient reservation process.

• Minimum 2 years of experience in a similar role
• Bachelor's degree in Hospitality or a related field
• Proficiency in hotel reservation systems (e.g. Opera)
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Fluency in English and good writing skill