Some of your duties will include:

The Manager - Catering & Facilities Hospitality Services, will oversee all hospitality-related services at the mining site, ensuring a high standard of catering, facility management, and accommodation services. This role is crucial for maintaining a conducive work environment for on-site personnel, ensuring their comfort, safety, and well-being. The manager will develop and implement operational standards, lead vendor management, and optimize resources to support the company’s strategic goals in employee satisfaction and operational efficiency.

Catering Operations Management:

·        Oversee all aspects of the catering service, ensuring high-quality meal preparation, food safety, and hygiene standards.

·        Develop and implement menus in collaboration with the culinary team, accommodating dietary restrictions and cultural preferences.

·        Coordinate with suppliers for quality food ingredients, manage inventory, control food-related costs, menu planning, food procurement, preparation, and service delivery;

Facilities Management:

·     Manage all on-site facilities, including accommodations, dining areas, recreational spaces, and office spaces.

·     Ensure regular maintenance of all facilities, addressing any issues promptly to maintain a high standard of comfort and functionality.

·     Oversee housekeeping and janitorial services, ensuring cleanliness and adherence to health and safety standards.

Vendor and Contract Management:

·        Liaise with third-party service providers for catering, housekeeping, and other hospitality services, ensuring contract compliance and performance standards.

·        Negotiate contracts with vendors, monitoring service quality and cost-effectiveness.

·        Health, Safety, and Environmental Compliance:

·        Ensure all hospitality services comply with relevant HSE standards, conducting regular audits and risk assessments.

·        Implement training programs for staff to uphold health and safety practices.

Financial Management:

·        Develop and manage the hospitality budget, ensuring effective cost control and resource allocation.

·        Prepare monthly financial reports, tracking expenditures and identifying areas for cost savings.

Team Leadership:

·        Recruit, train, and manage a team of hospitality and facilities staff, fostering a positive work environment.

·        Conduct performance appraisals, provide feedback, and support career development initiatives within the team.

Customer Service Excellence:

·        Maintain a customer-focused approach, regularly gathering feedback from staff and making adjustments to improve hospitality services.

·        Address and resolve any service-related complaints promptly and professionally.

Riverside Golf Club is seeking dedicated individuals to join our team as Staff Security. As a part of our commitment to ensuring a safe and secure environment for our guests and staff, you will play a crucial role in maintaining the safety and integrity of our properties.

Responsibilities:

• Monitor and patrol assigned areas to prevent and detect signs of intrusion and ensure security of the premises.
• Perform regular security checks of facilities, equipment, and personnel to maintain a safe environment.
• Control access to buildings and property, verifying the identity of individuals entering and exiting.
• Respond to alarms and incidents; investigate disturbances and take appropriate action.
• Document daily activities, incidents, and irregularities in reports.
• Collaborate with law enforcement and emergency services when necessary.
• Enforce hospitality policies and procedures to ensure guest and staff safety.

• Single, age min. 18 max. 25 years old
• Height Min.168 cm with ideal body weight.
• Indonesian citizen
• Having a martial art or security certification will be an advantage (optional)
• Minimum of 1 year of experience in security or a related field, preferably in the hospitality industry. (Fresh graduates are welcome to apply)
• Strong observational skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work well under pressure and respond quickly to emergencies.
• Proficient in basic computer skills.
• Willingness to work flexible shifts, including nights and weekends.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide detailed information about the amenities, areas, and venues while effectively promoting our services
• Anticipate the needs of guests and establish a positive engagement with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Handle customer complaints and escalate them to the appropriate leader when necessary
• Ensure compliance with health and quality standards

• Only for Indonesian Citizen
• Minimum of 1 year experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Hospitality appearance, honest, initiative, creative and open-minded
• Outgoing personality with excellent communication and interpersonal skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Able to work outdoors under direct sunlight; in all weather conditions
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

AYANA Hospitality is looking for a proactive and dedicated Assistant Human Resources Manager to join our team at AYANA Komodo. In this role, you will support the Human Resources Manager in all HR-related functions and contribute to creating a positive work environment that fosters employee engagement and retention. Your responsibilities will include assisting in recruitment, conducting orientation programs, managing employee records, and supporting various HR initiatives. The ideal candidate will have a strong foundation in HR practices, excellent communication skills, and a passion for promoting a supportive workplace culture.

Responsibilities:

• Conduct employee onboarding and orientation programs to ensure a smooth transition for new hires
• Maintain accurate and up-to-date employee records and HR documentation
• Support the execution of performance management processes, including feedback and coaching
• Assist in the development and implementation of HR policies and procedures
• Handle employee inquiries and provide support on HR-related issues
• Assist in organizing employee engagement activities and recognition programs
• Contribute to compliance with labor laws and regulations

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 1 year of experience in assistant human resources manager or 3 years at supervisor level within the hospitality sector (prefer 5-star hotel)
• Familiarity with HR practices, policies, and labor laws
• Excellent interpersonal and communication skills
• Strong organizational skills with attention to detail
• Ability to handle sensitive information with confidentiality
• Proficient in MS Office and HRIS systems

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Purchasing Officer to work with our Finance team at the finest 5-star luxury resort in Bali.

Responsibilities

• Research potential vendors
• Compare and evaluate offers from suppliers
• Negotiate contract terms of agreement and pricing
• Track orders and ensure timely delivery
• Review quality of purchased products
• Enter order details (e.g. vendors, quantities, prices) into internal databases
• Maintain updated records of purchased products, delivery information and invoices
• Coordinate with warehouse staff to ensure proper storage

• For Indonesian citizen only
• Minimum of 2 years experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken

• Has proven working experience as Purchasing Officer
• Familiarity with sourcing and vendor management
• Has the ability to gather and analyze data and to work with figures
• Bachelor’s Degree in Accounting/Procurement Management/Supply Chain Management/ Business Economics/ Logistics

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Meet with Executive Chef/Executive Sous Chef to review schedules, assignments, anticipated business levels, changes, and other information pertinent to the job performance.

• Prepare all dishes following recipes and yield guides, according to standards and assign production and preparation work for all staff to complete, and review priorities.
• Interact with customers and review guest feedback periodically.
• Minimize waste and maintain controls to attain forecasted and maintain the food cost within the budgeted range.
• Take physical inventory of specified food items for daily inventory and production charts according to department standards.
• Review financials periodically to ensure we meet or exceed all departmental revenue golds by maximizing all opportunities.
• Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department’s standards and delegate these tasks.
• Ensure that restaurant Service Staff are informed of menu items served and the amount available for the meal period and functions.
• Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
• Meet with the Executive Steward to review equipment needs, banquet plate-up assistance, cleaning schedule/project status, health/safety, and sanitation follow-up.
• Participate and contribute to the resort sustainability program through education, interaction, and suggestion.

• Indonesian Citizen only
• Minimum of 2 years experience at the culinary management level in a high volume business standalone/free-standing Asian restaurant that is reputable and most talked-about in Bali or Indonesia.
• Has a proven track of delivering passion and innovation in creating high-level quality of Indonesian Cuisine (specialty in Seafood), which is sustainable and is recognized in the market.
• Has a strong business acumen with a strong sense of competition in the business, wants to win attitude, and is ahead with the trend.
• Have excellent customer service skills that differentiate the guest experience beyond extraordinary.
• Has strong leadership skills with an acute sense of good judgment and swift performance improvement. Can thrive in a high-pressure environment and has a strong operational strategy that is timely.
• Has in-depth knowledge of food safety principles and best practices, HACCP certification is desirable.
• Has a deep understanding of the profit & loss goals, is proficient in performing regular menu engineering, and maintains an up-to-date market list.
• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or a related major is required, Bachelor’s Degree is desirable.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Indonesian Citizen
• Minimum of 1 year experience in the same position in a large luxury resort
• Eloquent in English communication both written and spoken
• Diploma in F&B, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Welcome and greet guests with warmth and enthusiasm as they arrive at Rock Bar
• Manage and review reservations to maximize guest seating and satisfaction
• Ensure exceptional service standards by training and supervising guest relations teams
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency
• Facilitate communication with kitchen and bartending teams to ensure guest needs are met
• Ensure compliance with health and safety standards within the venue
• Implement and maintain company policies and procedures to uphold the highest level of service
• Assist in the development of service strategies to enhance overall guest satisfaction

• Only for Indonesian Citizen
• Minimum of 2-3 years of experience in a guest relations or supervisory role in a hospitality setting
• Previous experience in a beach club, bar, or restaurant is an advantage
• Strong leadership qualities with the ability to motivate and guide staff

• Experience in operating OPERA system
• Hospitality appearance, honest, initiative, creative and open-minded
• Outgoing personality with excellent communication and interpersonal skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Able to work outdoors under direct sunlight; in all weather conditions
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Meet with Executive Chef/Executive Sous Chef to review schedules, assignments, anticipated business levels, changes, and other information pertinent to the job performance.

• Prepare all dishes following recipes and yield guides, according to standards and assign production and preparation work for all staff to complete, and review priorities.
• Interact with customers and review guest feedback periodically.
• Minimize waste and maintain controls to attain forecasted and maintain the food cost within the budgeted range.
• Take physical inventory of specified food items for daily inventory and production charts according to department standards.
• Review financials periodically to ensure we meet or exceed all departmental revenue golds by maximizing all opportunities.
• Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department’s standards and delegate these tasks.
• Ensure that restaurant Service Staff are informed of menu items served and the amount available for the meal period and functions.
• Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
• Meet with the Executive Steward to review equipment needs, banquet plate-up assistance, cleaning schedule/project status, health/safety, and sanitation follow-up.
• Participate and contribute to the resort sustainability program through education, interaction, and suggestion.

• Has a minimum of 2 years of solid experience at the culinary management level in a high volume business standalone/free-standing Western restaurant that is reputable and most talked-about
• Has a proven track of delivering passion and innovation in creating high-level quality and modern cuisine which is sustainable and is recognized in the market
• Has a strong business acumen with a strong sense of competition in the business, wants to win attitude, and is ahead with the trend
• Has strong leadership skills with an acute sense of good judgment and swift performance improvement. Can thrive in a high-pressure environment and has a strong operational strategy that is timely
• Has in-depth knowledge of food safety principles and best practices, HACCP certification is desirable
• Has a deep understanding of the profit & loss goals, is proficient in performing regular menu engineering and maintains an up-to-date market list
• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or a related major is required, Bachelor’s Degree is desirable

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Build and maintain relationships with clients
• Conduct sales presentations to potential clients
• Identify prospective clients and develop strategies to target them
• Collaborate with our internal teams to develop customized solutions for clients
• Prepare proposals and negotiate contracts with clients
• Keep up-to-date with the latest trends and news in the hospitality industry
• Attend industry events to network and promote our services

• Only for Japanese Expatriate
• Minimum 2 years experience in the same position or related fields in the hospitality industry; especially in handling Japanese wedding, event and catering
• Proven track of achieving targets, has strong organizational and time management skills
• A team player with leadership skills with customer-service orientation
• Exceptional communication, negotiation ability, and interpersonal skills
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

Join our team and be part of the continued success of Bali’s Largest Integrated Resort.

We offer exciting career opportunities for individuals with the following details:

Summary of Responsibilities:

• Prepare and bake a variety of bread, pastries, and desserts according to established recipes and standards
• Work collaboratively with the culinary team to develop new and innovative bakery items
• Maintain cleanliness and organization in the bakery area, adhering to health and safety regulations
• Monitor inventory levels of baking supplies and assist in ordering as needed
• Train and supervise junior bakery staff to ensure quality and consistency in production
• Ensure that all baked goods are presented beautifully and meet the restaurant's standards
• Assist in menu planning and recipe development for special occasions and events

• Only for Indonesian Citizen
• Minimum of 2 years' experience in the same position
• Strong knowledge of baking techniques, a passion for creating high-quality baked items and the ability to create a wide range of baked products
• Proven track of delivering high-level quality bakeries that are special and fresh, which is sustainable and is recognized in the market
• Strong business acumen with a strong sense of competition in the business, wants to win attitude, and is ahead with the trend
• Strong leadership skills with an acute sense of good judgement and swift performance improvement. Can thrive in a high-pressure environment and has a strong operational strategy that is timely.
• Knowledge of food safety principles and best practices, HACCP certification is desirable.
• Deep understanding of the profit & loss goals, is proficient in performing regular menu engineering and maintains an up-to-date market list
• 2-year degree from an accredited university in Culinary Arts, Pastry & Bakery or a related major is required, Bachelor’s Degree is desirable

Join our team and be part of the continued success of Bali’s Largest Integrated Resort.

We offer exciting career opportunities for individuals with the following details:

Summary of responsibilities:

• Prepare all F&B equipment for dining experience according to standards and assign production and preparation work for all staff to complete, and review priorities.
• Take physical inventory of items for daily inventory and production charts according to department standards.
• Meet with Executive Chef to review schedules, assignments, anticipated business levels, changes, and other information pertinent to the job performance.
• Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department’s standards and delegate these tasks.
• Ensure the proper set up of all side stations in all outlets
• Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
• Meet with the Executive Steward to review equipment needs, banquet plate-up assistance, cleaning schedule/project status, health/safety, and sanitation follow-up.
• Participate and contribute to the resort sustainability program through education, interaction, and suggestion.

• Minimum of 2 years experience in the same position in a large luxury resort.
• Has in-depth knowledge of food safety principles and best practices, HACCP certification is desirable.
• Has strong leadership skills, trains and develops team, and is a role model.
• Eloquent in English communication in both written and spoken.
• Is well versed in project management and result-oriented.
• Diploma from Hospitality or a related major is required, Bachelor’s Degree is desirable.

Riverside Golf Club is seeking an experienced and motivated Maintenance Club House Supervisor to join our team. This role, will oversee the maintenance operations of the club house, ensuring that all facilities are in excellent condition and providing a safe and enjoyable environment for our guests and members.

Your responsibilities will include supervising maintenance staff, coordinating repair schedules, performing regular inspections, and maintaining equipment and facilities. The ideal candidate should have strong leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.

Responsibilities

• Supervise and coordinate the daily operations of the maintenance team.
• Conduct regular inspections of the club house and surrounding areas to ensure proper maintenance and safety standards.
• Develop and implement preventative maintenance programs for all equipment and facilities.
• Manage maintenance requests and repair schedules effectively.
• Train and mentor maintenance staff to enhance their skills and efficiency.
• Ensure that all safety protocols and procedures are followed.
• Assist in budgeting and purchasing of maintenance supplies and equipment.
• Maintain accurate records of maintenance activities and report to management as needed.

• Diploma or Bachelor Degree
• Proven experience in a maintenance role, preferably in a supervisory position.
• Strong knowledge of maintenance procedures, safety regulations, and best practices.
• Excellent leadership and team management skills.
• Good communication and problem-solving abilities.
• Technical certification or training in related fields is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.
• Able to deliver technical capacity building for the team.

• Positive Working
• Great Environment
• Supportive Team Work

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a CCTV Officer to work with our Loss & Prevention team at the finest 5-star luxury resort in Bali.

Job summary

• Monitoring of all activities within the company premises to prevent intrusion/theft of company properties.

Key Duties and Responsibilities:

• Ensure proper monitoring of all activities within the company premises to prevent intrusion/theft of company properties.
• Report/escalate all violators daily appropriately as seen in the scene of the incident
• Coordinate with cctv surveillance supervisor during field observation and report all abnormalities observed
• Ensure proper maintenance of cctv equipment and troubleshooting of offline/faulty cameras daily.
• Integrity, accuracy and confidentiality of all information gained in cctv control center by quality standards and legislation to ensure implementation of various modifications for smooth running.
• Maintain proper shift handing over while running the shift.
• Ensure proper coordination with security officers, vigilante, police and the army, to prevent intrusion and stealing within the company.
• To attend related meeting.
• Maintaining the confidentiality on security matters/ official information.
• To Comply to any other assignment given by my supervisor/ in-charge.
• To proffer ideas to supervisor in improving cctv surveillance monitoring system.
• Suggest modification for betterment of cctv devices/ equipment
• ensure cctv equipment are always in good working conditions.
• Ensure compliance to ISO (QMS, EMS & OHS ) standards and statutory requirements.
• Maintain housekeeping.

Academic and Job Experience:

• Bachelor degree from a reputable institution in Engineering, Computer Science.
• Minimum of 3 experience in CCTV operations or maintenance in a Hotel industry

Skills and Competencies:

• Attention to details : Must be able to see and remember the specific details of incidents.
• Report writing
• Listening skills
• Good communication skills
• Ability to maintain CCTV equipment is an added advantage.

An Assistant Director of Learning & Development shall ensure the hotel’s learning system and functions are strategically linked to the organization’s mission and vision and implemented correctly based on the hotel’s standard, to improve service delivery quality, and improve job efficiency. Drive effective learning and development to ensure maximum return on investment and uphold the company values and philosophy. If you are someone who is agile, energetic, creative, confident, self-driven, result-oriented and up for a demanding learning development journey, we’d like to meet you.

Summary of Responsibilities:

• Assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Human Resources Certification Manual are strictly adhered to.
• Assists the Guidance Team and Heads of Division/Department in identifying training needs within each department
• Prepare, finalize, submit the annual property training budget plan & CAPEX, and monitor an effective utilization
• Develop a strategic annual property training plan, deliver and monitor the implementation, and drive the company values and philosophy
• Conduct new employee orientation - training modules, and one-on-one orientation with expat employees – training modules
• Develops required training materials, training modules, and training sessions to fulfill hotel training needs.
• Produce training-related reports and ensure the training database is well-maintained and integrated with the Human Resources data system and management tools
• Monitors the performance of all Training Department Personnel, ensuring they are developed to their maximum potential and efficiency
• Lead the Annual Performance & Development Discussions in the hotel, supports Guidance Team and Heads of Division/Department in the departmental development goals
• Coordinates the compilation and review of the hotel's Departmental Operations Manuals and assists with the monitoring of departmental standards as defined in the Departmental Operations Manual
• Supervises the implementation of the hotel's cross-training programs
• Organize resort team building
• Organize certification program graduation
• Perform other duties that are assigned as necessary

• Minimum of 2 years of solid experience as a Learning Development Manager / Training Manager in a large 5-star luxury resort or a cluster role
• Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, well versed in establishing modules, is agile on working with dynamic targets to execute and review effectiveness
• Well-versed in the leadership assessment process and execution
• Eloquent in English communication in both written and spoken
• Ability to deliver effective training to a large number of audiences including at the Executive level
• Energetic, creative, and a role model to employees in standards, grooming, interaction, and communication
• Bachelor’s degree in Human Resources, Psychology, Teaching, or other relevant fields
• Willing to be placed in Bali or Labuan Bajo

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a CCTV Manager to work with our Loss & Prevention team at the finest 5-star luxury resort in Bali.

Job summary

• Monitoring of all activities within the company premises to prevent intrusion/theft of company properties.

Key Duties and Responsibilities:

• Ensure proper monitoring of all activities within the company premises to prevent intrusion/theft of company properties.
• Report/escalate all violators daily appropriately as seen in the scene of the incident
• Coordinate with cctv surveillance supervisor during field observation and report all abnormalities observed
• Ensure proper maintenance of cctv equipment and troubleshooting of offline/faulty cameras daily.
• Integrity, accuracy and confidentiality of all information gained in cctv control center by quality standards and legislation to ensure implementation of various modifications for smooth running.
• Maintain proper shift handing over while running the shift.
• Ensure proper coordination with security officers, vigilante, police and the army, to prevent intrusion and stealing within the company.
• To attend related meeting.
• Maintaining the confidentiality on security matters/ official information.
• To Comply to any other assignment given by my supervisor/ in-charge.
• To proffer ideas to supervisor in improving cctv surveillance monitoring system.
• Suggest modification for betterment of cctv devices/ equipment
• ensure cctv equipment are always in good working conditions.
• Ensure compliance to ISO (QMS, EMS & OHS ) standards and statutory requirements.
• Maintain housekeeping.

Academic and Job Experience:

• Bachelor degree from a reputable institution in Engineering, Computer Science.
• Minimum of 4 experience in CCTV operations or maintenance in a Hotel industry

Skills and Competencies:

• Attention to details : Must be able to see and remember the specific details of incidents.
• Report writing
• Listening skills
• Good communication skills
• Ability to maintain CCTV equipment is an added advantage.

We are looking for a self-driven talent for an Assistant Director of Loss & Prevention to work with our Loss & Prevention team at the finest 5-star luxury resort in Bali.

Responsibilities

• Develop and implement effective loss prevention strategies to reduce theft, accidents, and fraudulent activity
• Conduct regular audits and inspections of all areas of the property to identify and mitigate potential risks
• Work closely with other departments to ensure compliance with company policies and procedures
• Manage and train a team of loss prevention professionals
• Maintain accurate records of incidents and reporting standards
• Work with law enforcement and other outside agencies as needed
• Develop and manage the department's budget, ensuring all costs are controlled and within guidelines

• Minimum 5 years of solid experience in the same position in a large luxury resort or related professional area
• Has in-depth knowledge of local and state laws related to loss prevention and safety
• Strong leadership skills with the ability to motivate and manage a team
• Detail-oriented with strong analytical and problem-solving skills
• Eloquent in English communication in both written and spoken
• Excellent communication and interpersonal skills
• Bachelor's degree in criminal justice, or a related field. Master's degree is desirable

At AYANA MidPlaza Jakarta, we are looking for a dedicated and charismatic Spa Receptionist to enhance our guest experience. As the first point of contact for our spa, you will play a crucial role in providing outstanding service to our guests, ensuring a seamless and exceptional spa experience. Your professionalism and attention to detail will be vital as you assist guests in navigating our spa services, while also managing appointments and inquiries with efficiency.

Responsibilities

• Greet and assist guests upon arrival, providing information about spa services and promotions.
• Manage appointment scheduling and maintain accurate records in our booking system.
• Process payments and handle transactions in compliance with company procedures.
• Respond promptly to guest inquiries via phone or email.
• Ensure the reception area is welcoming and organized, promoting an inviting atmosphere.
• Collaborate with the spa team to deliver outstanding guest service and satisfaction.

• Previous experience as a Spa Receptionist or in a customer service role within the hospitality industry.
• Exceptional communication skills and a friendly, professional demeanor.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with appointment booking systems is a plus.
• High school diploma or equivalent; additional qualifications in hospitality are a plus.
• Willingness to work flexible hours including weekends and holidays.

• Positive Working
• Great Environment
• Supportive Team Work

AYANA MidPlaza, Jakarta is on the lookout for an enthusiastic Waiter/Waitress Apprentice to assist our dining staff in providing excellent service to our guests. This role is a fantastic opportunity for passionate individuals looking to develop their skills in the hospitality industry.

Responsibilities

• Assist in preparing restaurant tables and ensuring cleanliness and organization
• Greet and seat guests, presenting menus and providing information about specials
• Take food and drink orders accurately
• Serve food and beverages promptly, ensuring high standards of service
• Communicate effectively with kitchen staff and other team members
• Provide recommendations and answer guests' questions regarding menu items
• Assist in maintaining a tidy dining area and replenish supplies as needed
• Support waitstaff during peak hours to ensure smooth operations

• Fresh graduates are welcome to apply
• Excellent customer service skills and a friendly demeanor
• Ability to work in a fast-paced environment with a positive attitude
• Strong communication and interpersonal skills
• Availability to work flexible hours, including evenings and weekends

TBA

AYANA Hospitality, a leading player in the hospitality industry, is seeking a highly motivated and experienced Mandarin Guest Relation to join their team. The successful candidate will be an expat with extensive knowledge of Chinese culture and fluent in Mandarin, able to effectively communicate with guests and ensure their stay with AYANA Hospitality is excellently managed. The role comes with a generous package, benefits and living arrangements in Bali.

Responsibilities

• Welcome and communicate with guests in a professional and friendly manner
• Actively provide them with information concerning resort facilities and activities
• Handle guest complaints in a tactful and professional manner
• Collaborate with the front office, food and beverage and housekeeping departments to ensure efficient and effective communication of guest requirements
• Ensure smooth check-in and check-out process for guests
• Promote resort services and facilities, such as spa, restaurant, and retail outlets
• Maintain and update guest profiles, preferences, and requests.

• Must have at least five years of experience as a Guest Relations Officer in a hospitality or resort environment
• Must have a Bachelor's Degree or equivalent in Hospitality, Tourism or related fields
• Fluent in written and spoken Mandarin and English
• Proactive, flexible, and able to work independently and as part of a team in a fast-paced environment
• A strong communicator, with excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite, with experience in hotel management systems to be an added advantage
• Must be willing to relocate and live in Bali and hold a valid passport with no travel restrictions to Bali.

AYANA Hospitality is seeking a dedicated Recruitment Officer to join our team at AYANA MidPlaza, Jakarta. The Recruitment Officer will be responsible for managing the recruitment process from job postings to onboarding, ensuring that we attract and select the best candidates for our organization.

Responsibilities

• Manage the end-to-end recruitment process including job postings, resume screening, interviews, and candidate selection
• Collaborate with hiring managers to understand departmental needs and create job descriptions
• Use various sourcing methods to attract potential candidates, including job boards, social media, and recruitment fairs
• Conduct initial phone screenings and coordinate interviews with the hiring teams
• Manage relationships with recruitment agencies and job advertisement platforms
• Update and maintain the applicant tracking system (ATS) and generate recruitment reports
• Ensure a positive candidate experience throughout the recruitment process
• Stay updated on best practices and trends in recruitment to enhance our hiring process

• Minimum of 2 years of experience in recruitment, preferably in the hospitality industry
• Strong understanding of recruitment strategies and methods
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with applicant tracking systems (ATS) and HR software
• Bachelor's degree in Psychology
• Proficient in Microsoft Office, especially Excel
• Language Requirements :
• Indonesian: excellent command of spoken and written is necessary
• English: good command of spoken and written is necessary

The Learning and Development Coordinator will work closely with the Learning & Development Manager to ensure the learning system and functions are strategically linked to the organization’s vision and mission; and implemented excellently based on the standard, to improve service quality & job efficiency.

Detailed responsibilities may include but are not limited to:

• Content Creation: Develop engaging training materials, including presentations, videos, and interactive modules, leveraging various digital tools and platforms.
• Curriculum Development: Develop and manage comprehensive learning curriculum, ensuring alignment with business objectives and employee development goals.
• Training Delivery and Coordination: Oversee the seamless implementation of training programs, including scheduling, logistics, and participant management.
• Performance Measurement: Track and analyze training effectiveness through key metrics, such as participant feedback, knowledge retention, and behavioral change.
• Talent Management: Contribute to talent development initiatives, such as talent pools and succession planning.
• Strategic Partnership: Collaborate closely with key stakeholders across business units to identify and address learning and development needs.
• Vendor Management: Establish and maintain relationships with external training providers, negotiating contracts and ensuring quality standards.
• Administrative Tasks: Handle administrative duties, including data entry, report generation, and other related.

Background: 

• Passionate in people development and education with bachelor’s degree
• Professional experience as L&D Coordinator or similar role

Skills & Competencies:

• Strong interpersonal and communication skills
• Ability to coordinate & build relationship to work effectively with individuals, groups, and other business units to carry out the goals of a learning & development function
• Proven ability to design, develop, and deliver effective training programs
• Excellent verbal professional communication & written skills with a good command of Bahasa & English 
• Proficiency in learning management systems, authoring tools (e.g. Ispring suite, CreateStudio), and digital learning platforms
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to develop data layouts like tables, charts, graphs would be an advantage 

Working Experiences: Minimum 3 years of professional experience in learning & development

Sales berpengalaman dalam bidang penjualan hotel

Riverside Golf Club is seeking a motivated and detail-oriented L&D Coordinator to join our HR team. This role will focus on creating and implementing effective learning and development programs tailored to meet the needs of our staff and enhance their skills. As an L&D Coordinator, you will work closely with HR Managers to identify learning needs and develop training initiatives that align with organizational goals. Your role will be crucial in fostering a culture of continuous learning and professional growth.

Key Responsibilities:

• Work closely with the HR Manager in design, coordinate, and implement engaging training programs that meet the diverse needs of employees at all levels.
• Conduct training needs assessments to identify gaps in employee skills and knowledge.
• Organize training logistics, including scheduling, materials preparation, and participant communication.
• Monitor and evaluate training effectiveness, utilizing feedback and performance metrics to enhance program offerings.
• Maintain accurate training records and generate reports to track training progress and outcomes.
• Collaborate with other departments to ensure training initiatives align with business objectives.
• Stay up-to-date with industry trends and best practices in learning and development.
• Ensuring the Learning Management System (LMS) is accessible to all staff members.
• Encouraging employees to take part in online training programs
• Troubleshoot technical issues within the LMS and provide user support as needed.
• Assist the HR Manager in overseeing performance management activities.

• A Bachelor's degree in Human Resources, Education, or a related field.
• Minimum of 2-3 years of experience in learning and development, preferably within the hospitality industry.
• Able to speak English
• Strong understanding of adult learning principles and training methodologies.
• Excellent interpersonal and communication skills, with the ability to engage and motivate employees.
• Proficient in using Learning Management Systems (LMS) and training technologies.
• Organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Analytical skills to evaluate training needs and program effectiveness.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic graphic & video design software is a plus.

DELONIX Hotel by AYANA Hospitality is seeking a dynamic and results-driven Director of Sales to lead our sales team in driving revenue growth and expanding our market presence. The successful candidate will be responsible for developing sales strategies, cultivating client relationships, and ensuring the achievement of sales goals across all properties within the AYANA portfolio.

Responsibilities

• Develop and implement effective sales strategies to achieve organizational goals
• Identify and pursue new business opportunities and partnerships
• Lead a team of sales professionals, providing guidance, mentorship, and support
• Build and maintain strong relationships with key clients and stakeholders
• Monitor market trends and competitor activities to inform strategic planning
• Prepare and present reports on sales metrics and performance to senior management
• Collaborate with marketing and operations teams to ensure consistency in messaging and customer experience

• Proven experience in a senior sales leadership role within the hospitality industry
• Demonstrated ability to develop and execute successful sales strategies
• Strong network of contacts in the hospitality and travel sectors
• Exceptional leadership and team management skills
• Excellent communication, negotiation, and presentation abilities
• Ability to analyze data and derive insights to drive decision-making
• Fluent in English; additional languages are a plus
• Willingness to travel as needed

• Dormitory
• Health Insurance
• Transportation & Telecomunications Allowance
• Annual Bonus