Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

1. Support IT di area
2. Support pembuatan dan maintenance web area

1. Melakukan Development Program
2. Maintenance program
3. Troubleshooting system errors

Deskripsi pekerjaan :

• Mempelajari dan menguasai produk Perusahaan berikut sistem operasi yang digunakan
• Melakukan implementasi produk termasuk setup system, training dan supervisi kepada klien
• Melakukan implementasi di project dalam/luar kota/negeri secara teratur
• Membuat laporan pertanggungjawaban atas hasil implementasi yang dikerjakan
• Menjaga hubungan baik dengan client/customer

PT. INTERNUSA TECHNOLOGY Saat ini membutuhkan IT Support untuk wilayah BREBES-TEGAL dan sekitarnya, dengan tugas melakukan maintenance computer hardware dan software, jaringan, cctv.

Tanggung Jawab Pekerjaan :

Melakukan Maintenance perangkat komputer

Melakukan Maintenence Printer

Melakukan maintenance CCTV

Melakukan Maintenance Jaringan Komputer

Keahlian :

Networking

Troubleshooting

Instalasi Software

Instalasi Komputer

Memahami Jaringan LAN/WAN

Mengerti CCTV

Mengerti Komputer

Responsibilities:

• Ensure compliance with relevant regulations, including GDPR, HIPAA, SOX, and industry-specific standards.
• Develop, implement, and monitor IT compliance policies and procedures.
• Conduct regular internal audits of IT systems, processes, and data security measures.
• Work closely with the IT and legal teams to identify and mitigate IT compliance risks.
• Coordinate with various stakeholders to integrate governance practices into IT operations.
• Monitor compliance with internal policies and external regulations.
• Strong project management skills, including planning, execution, monitoring, and completion.
• Strong analytical and problem-solving skills to identify and resolve complex issues.
• Deep understanding of networking protocols, including TCP/IP, DNS, DHCP, VPN, VLAN, etc.

TEKNISI INDIHOME

PT. Eran Teknikatama merupakan perusahaan yang bergerak dalam bidang manufaktur komponen metal press dan precision part kendaraan bermotor baik roda dua dan roda empat. Saat ini sedang membuka lowongan pekerjaan untuk posisi IT Programmer.

Kualifikasi:

1. Pendidikan minimal S-1, diutamakan jurusan akuntansi/finance atau manajemen ekonomi

2. IPK minimal 3,00

3. Diutamakan memiliki pengalaman dibidang yang sama 2 tahun.

4. Mampu bekerja dalam tim maupun bekerja secara individu

5. Detail, memilki integritas, jujur

6. Mampu membuat analisa dan sikap proaktif

7. Diutamakan pernah bekerja di KAP dan FMCG

8. Bersedia di tempatkan di Gunung Sahari, Jakarta Utara

Tugas dan Tanggung Jawab:

1. Membantu membuat perencanaan pemeriksaan (audit plan) baik untuk pemeriksaan kepatuhan ( complience audit), finance audit dan operational audit secara berkala.

2. Membantu melakukan monitoring dan evaluasi atas hasil pemeriksaan menjalankan tugas-tugas lainnya dalam upaya pencapaian target pemeriksaan.

3. Membantu memantau dan memastikan target internal audit perusahaan tercapai.

4. Membantu mengkoordinasikan proses pemeriksaan standar pencatatan keuangan dan akuntabilitas pada setiap divisi.

1. Menguasai Sistem Operasi

2. Tahu dan Menguasai Sistem Jaringan

3. Menguasai Program Komputer

4. Penanganan Virus dan Malware

5. Mengetahui Masalah Komputer dengan Cepat

6. Komunikasi

1.   Memberikan dukungan teknis kepada pengguna internal

2.   Melakukan instalasi, konfigurasi, dan pemeliharaan hardware dan software serta aplikasi internal

3.   Memonitor kinerja jaringan dan sistem, serta merespon insiden keamanan dan gangguan

4.   Mengelola sistem komputer dan keamanan data

5.   Kontrol cctv sistem

6.   Maintenance server

Melaksanakan permasalahan peralatan, aplikasi dan jaringan toko serta memastikan hardware dan software di toko dapat berfungsi dengan baik sesuai strandar

• Handling Guest Services
• Maintain Guest Report
• Handling Guest Complaint
• Checking comparassion between all revenue in hotel with payment.

Job Desk :

1. Melakukan pengecekan terhadap infrastruktur Pendukung IT (Hardware & perlengkapan lainnya), termasuk perawatan pencegahan (antivirus, pencatatan garansi), troubleshooting hardware, printer, scanner, Jaringan LAN, CCTV, PABX
2. Melakukan pengecekan terhadap software (termasuk email), termasuk instalasi, maintenance, trouble shooting, serta memastikan dapat bekerja dengan efektif
3. Melakukan pengecekan terhadap arus data yang digunakan user termasuk backup data secara berkala (pengecekan password, server, dll)
4. Merespon terhadap keluhan user dalam permasalahan yang dihadapi di bidang IT
5. Selalu mengembangkan Hardware/software sehingga dapat membantu pekerjaan lebih efektif

• Ensure that the computer used can function normally/run as it should.
• Must ensure that all computers used by users are connected to the network.
• Check if the applications used are functioning
• Check and update the operating system and applications run by the user.
• Tasked with backing up all data to ensure it is safe and if the system experiences problems, you need to restore data from the existing backup system.
• Responsible for supporting machines such as printers, scanners and so on.

• Usia maksimal 35 tahun
• S1 Teknik, Akuntansi, Manajemen, atau Ekonomi
• Memiliki pengalaman kerja sebagai internal audit di bidang distributor Consumer Good
• Memahami dan mampu membuat laporan penjualan, stock, keuangan, dsb.
• Menguasai fungsi Excel
• Terbiasa bekerja dengan target
• Mampu bekerja dengan tim ataupun mandiri
• Memiliki monitor, kontrol, serta kemampuan analisa yang baik

1. Surat Lamaran
2. CV
3. Fc KTP
4. Foto 3x4
5. Ijazah Terakhir
6. Transkrip Nilai
7. Surat Berbadan Sehat
8. SKCK
9. Sertifikat Pendukung Lainnya
10. Mampu bekerja shift 

• Bertanggung jawab dalam mengumpulkan user requirement, mengeluarkan dokumen business requirements, dan membantu proses sign-off pengguna.
• Merumuskan desain solusi, mengembangkan aplikasi sesuai dengan kebutuhan pengguna bisnis, melakukan pengetesan fungsi aplikasi, serta menjalankan UAT.
• Mengelola aplikasi, mengoperasikan fitur, serta melakukan pengembangan dan maintenance fungsi aplikasi.
• Merancang dan membangun aplikasi untuk platform Web dan Android, serta memastikan kinerja dan kualitas dari aplikasi yang ada.
• Berkolaborasi dengan tim lintas fungsi untuk menentukan dan merancang aplikasi serta melaksanakan pemeriksaan terhadap fungsionalitas aplikasi.
• Mengintegrasikan aplikasi dengan alat backend seperti cloud, API, dan push notifications.
• Menggunakan alat enkripsi untuk menjaga konten dan dan mampu melakukan pengembangan dengan menggunakan pemrograman PHP, C & Java

Responsibilities:

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment.
• Must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Maintains a system error / progress log book and deals with reported problems.
• Monitors and maintains proper inventory of hardware and software license.
• Keep updated with the latest technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.
• Understand basic computer & networking fundamentals.
• Understand the working principle of switches, routers and others.
• Ensure the internet connection and networking system are working properly.
• You have to make sure that the applications used by the user work as they should.

1. D3/S1 Komputer atau MIPA
2. Menguasai VBNET/C#, Dart, Javascript
3. Menguasai SQL Server
4. Memahami konsep RESTful API dan DCOM beserta penerapannya
5. Berpengalaman dalam membangun Software Aplikasi Desktop, Web dan Mobile
6. Memahami Bisnis Proses Perusahaan Dagang atau Manufaktur
7. Memahami Sistem Informasi Akuntansi dan Manajemen
8. Memahami Konsep Dasar AI dan BI
9. Antusias Mengikuti Perkembangan Dunia IT
10. Mampu Bekerja Sama dalam Team
11. Bersedia ditempatkan di Cabang atau Grup Perusahaan
12. Mampu berkomunikasi secara Sistematis baik Lisan maupun Tulisan
13. Berpengalaman dalam Pengembangan Software Aplikasi Bisnis minimal 3 Tahun

1. Melakukan design yang dibutuhkan oleh perusahaan baik untuk pemasaran dan iklan produk,
2. Memahami dan terbiasa dengan dasar-dasar IT dan trouble shooting

This role is required to visit vendors/retailers/outlets as per instructions already provided and to count stocks on shelves and within outlets’ warehouse, as well as obtain accurate purchases of all the brands included in the covered product categories.

Collect periodic market research information in the retail channel (neighborhood stores, minimarket, supermarkets, pharmacies, etc.) through an electronic device that allows accurate and truthful information to be obtained, complying with the policies and standards of quality required.

• Visit points of sales and retail outlets as set on his/her given schedule within defined timelines
• Collect data/information in compliance with Global and/ or Regional SOP standards
• Work towards the timely delivery of data as required and per set deadlines
• Communicate timely changes of visit plan to QCT Executive or COE
• Inform QCT Executive of any potential cooperation issues (ownership change, renovation, refusal of cooperation etc.)
• Always works with integrity and accuracy on data delivery and ensuring compliance with confidentiality standards (Panel Security)
• Work towards continuously building and improving the relationship with the shopkeeper
• Maintain proper administrative records as required
• Collect data/information as per instructing in our Monthly Auditor's trip instruction (e.q. adhoc project, initiative moving from cash dealer fee to non-cash dealer fee, etc.)

• Membuat program untuk kebutuhan perusahaan
• Menghasilkan program dari kolaborasi Analis Bisnis dan Pengembang
• Memonitor pengembangan ERP
• Memonitor permohonan perubahan sistem ERP
• Memonitor penanganan trouble sistem ERP
• Menentukan skala prioritas pengembangan system berdasarkan target department
• Membuat program MES (Manufacturing Execution Systems)
• Membuat report yang dibutuhkan

•Pendidikan Min. S1 (Diutamakan S1 Teknik Informatika)

•Menguasai pengetahuan tentang Query SQL Oracle dan Basis Data

•Menguasai bahasa pemrograman Web dengan baik

•Baik dalam pemikiran analitis & pemecahan masalah

Kualifikasi

•Pendidikan Min. S1 (Diutamakan S1 Accounting)

•Memiliki pemahaman yang baik untuk akuntansi di bidang manufaktur

•Dapat menganalisa modul sistem proses bisnis AP & AR