• Bachelor degree in any major.
• Minimum 1 years experiences as Key Account Executive preferably on FMCG industry.
• Excellent in negotiation skill and dealing.
• Good communication, interpersonal skill, analytical and self driven.
• Having knowledge in account management (related with trading term: trade promotion, store, activiation, and capability negotiation).
• Available to be placed in any area.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

• Pendidikan minimal SMA
• Sehat Rohani dan Jasmani
• Beretika dan berakhlak baik
• Mudah beradaptasi, bekerjasama tim, berdaya juang, dan komunikatif.
• Memiliki kendaraan roda 2
• Freshgraduate dipersilahkan melamar
• Bersedia training centre.
• Bersedia mengikuti pelatihan terkait bidang Account executive

Job Summary:

Brand Activation Executive will play a role in driving engagement and visibility for Sampoerna Academy and Sampoerna University through dynamic event planning and execution. This position involves developing and implementing innovative brand activation strategies to enhance the institution's reputation and attract prospective students. 

Main Duties & Responsibilities.

• Coordination with stakeholders (Academic & Sales Team)
• Coordination with Channel Marketing Team
• Brand Performance monitoring & analysis
• Execute Brand Project / Initiative

Pembuatan dan Kontrol Dokumen

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

As a CRM & Loyalty Executive on the Customer Marketing team at Love, Bonito, you will be the advocate for our customers, ensuring their voices are heard and reflected in all aspects of our CRM and loyalty efforts. You will manage the day-to-day operations of the LBCommunity Rewards program, from catalogue management to rewards optimization. In this role, you will also leverage customer data to extract insights, generate regular reports, and support cross-functional teams in refining marketing activations and loyalty strategies. With your focus on understanding customer behaviour, you will help test and implement new features that enhance our loyalty program and drive customer retention.

You should have / be

• A passion for engaging customers meaningfully
• A genuine interest in fashion and general female consumer products
• A self-starter, resourceful, proactive and hands-on approach. Get it done right, and fast!
• Strong project management, multitasking and execution abilities
• Strong communication skills to collaborate across teams
• Lives and breathes our brand values: People Matter, Go Above & Beyond, Be Bold & Creative, Always Keep It Real, We’re Better Together, and Growth Mindset!

Main Responsibilities

• Support the team in the implementation of the CRM strategy and improving the LBCommunity experience to boost customer acquisition and retention.
• Conduct analysis of member data and sentiments to derive meaningful insights that identify opportunities for optimising programs and campaigns effectively.
• Support country marketing teams regionally by providing actionable insights
• Oversee survey touchpoints to collect insights on community needs, fostering a deeper understanding that uncovers opportunities for growth and improvement.
• Collaborate with cross-functional teams at a regional level, such as:
• Brand Marketing, Product, Data, Country Marketing, Customer Care
• Prepare reports for management and stakeholders to evaluate impact of CRM-related marketing activations on customer health (i.e. retention, purchase behaviour, activation).
• Build and maintain CRM-related eDMs, including automated programs and triggered emails to reactivate and retain customers.
• Support content ideation for adhoc content refreshes, where necessary
• Manage the LBCommunity Rewards Shop, including onboarding and removal of rewards.
• Monitor performance of rewards and tier welcome gifts redemption, stock levels and ensure timely replenishment

Qualifications & Experience

• 1 - 3 years of relevant work experience preferably in Marketing, CRM, Loyalty, Customer Insights
• BA/BS degree in business, engineering, science or other relevant field
• Strong logical and analytical thinker
• Proficiency in Excel and data analytics tools
• Good to have: Familiarity with web and mobile analytics tools, passion for data and metrics-driven decision-making. SQL knowledge is a strong plus.
• Excellent communication skills and the ability to work effectively within a team
• Reliable, collaborative, and able to adapt in a fast-paced environment

1. Flexible Work Arrangement

• Work from anywhere!
• Remote work according to HQ operating hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

Friends of Sally is looking for Social Media Executive to join our team, with a mission to deliver the best bamboo goods for families out there.

The responsibilities that come with the position:

Social Media Management

- Key point person in Friends of Sally social media

- Make Friends of Sally social media to be the tool to engage with our audience

- Build Friends of Sally's digital community with engaging and family friendly content

- Able to run Friends of Sally's marketing goals, campaigns, and messages successfully

Social media growth

- Work independently: schedule, shoot, and post social media contents

- Manage ads on social media platforms

- Working together with the whole marketing team to grow our platform

- Come up with a posting schedule and consistently upload content

The skills required for the position:

- Passionate and driven for family, motherhood, and children content

- Someone with a can-do attitude

- High proficiency on social media such as Instagram and TikTok

- Creative mind with a strong eye for fun and aesthetic design

- Attention to detail, composition, and layout

- Copywriting skills in English and Bahasa Indonesia

1.   Memberikan dukungan teknis kepada pengguna internal

2.   Melakukan instalasi, konfigurasi, dan pemeliharaan hardware dan software serta aplikasi internal

3.   Memonitor kinerja jaringan dan sistem, serta merespon insiden keamanan dan gangguan

4.   Mengelola sistem komputer dan keamanan data

5.   Kontrol cctv sistem

6.   Maintenance server

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics. 

Gelar sarjana dalam bisnis, pemasaran, komunikasi atau bidang terkait.
Dua hingga tiga tahun pengalaman kerja terkait dengan penjualan.
Gelar master dalam bisnis atau pemasaran ideal untuk peluang karir lebih banyak.
Sertifikasi penjualan meningkatkan kredensial seseorang.

Syarat Umum:

• Pria/Wanita
• Max 45 Thn
• Jujur & Terampil Komunikasi
• Target Oriented
• Memiliki SmartPhone min 4GB RAM
• Memiliki Motor & SIM C

Benefit:

• Gaji Pokok
• Komisi Penjualan
• Pelatihan & Pengembangan
• jenjang Karir

About the Role 

The Senior IT GRC and Data Privacy Analyst plays a crucial role in Amartha. You will be the warrior who will spearhead various IT GRC and Data Privacy programs to protect Amartha from internal and external threats, including monitoring and managing compliance with ISO 27001, POJK, PSrE, PDP, and other applicable regulations.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

GRC Framework Development and Maintenance:

• Develop, implement, and maintain a comprehensive GRC framework that aligns with industry best practices and regulatory requirements.
• Conduct regular risk assessments to identify potential threats and vulnerabilities.
• Develop and implement risk mitigation strategies and action plans.
• Monitor and report on compliance with internal policies and external regulations.

Data Privacy Compliance:

• Ensure compliance with applicable data privacy regulations and data protection laws.
• Conduct data privacy impact assessments (DPIAs) for new projects or initiatives.
• Develop and implement data privacy policies and procedures.
• Manage data breaches and incidents, including notification processes and remediation activities.

Vendor Management:

• Assess the security and privacy practices of third-party vendors and suppliers.
• Negotiate and manage vendor contracts to ensure compliance with security and privacy requirements.

Regulatory Compliance:

• Stay up-to-date with evolving regulatory requirements and industry best practices.
• Provide guidance and support to the organization in meeting compliance obligations.

Identity and Access Management (IAM):

• Develop and maintain IAM policies, standards, and procedures.
• Implement and manage IAM systems and tools (e.g., identity provisioning, access control, single sign-on).
• Ensure the effective administration of user accounts and privileges.
• Conduct regular IAM audits and reviews to identify and address security gaps.
• Manage access certifications and segregation of duties controls.

Requirements

• 5+ years of related job experience
• Strong analytical and interpersonal skills
• Excellent communication both in written and spoken (English)
• Ability to express information clearly at different organizational levels
• Strong understanding of industry standards such as ISO 27001, NIST Cybersecurity Framework, GDPR, UU PDP
• Experience in the financial services industry (esp. Microfinance, Payments, etc)
• Having relevant certification are preferable (e.g.  CRISC, CIPP, etc)
• Experience with IAM technologies and frameworks (e.
• g., Active Directory, LDAP, OAuth, SAML)

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Objective

To accelerate SK-II business and strengthen brand presence across all OMNI channels with effective strategies and implementation with right criteria to fit with our brand DNA and values.

In this position, the candidate will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports. You should have a good knowledge of modern marketing techniques & commercial trends. A passion for sales, and excellent communication skills that align with modern consumer trends.

The candidate also needs to demonstrate a positive work ethic and be able to work closely with all functions and with external parties, and be able to represent the brand suitably.

Job Description

• Develop integrated marketing campaigns (social media, direct marketing, advertising) to promote SK-II products (new launch & re-promote product). Create awareness of the brand & build customer engagement
• Work closely with in-house & external creative agencies to design marketing materials. Proofread marketing copy for both online and print campaigns
• Source Marketing opportunities and place adverts as appropriate with brand products & target segmentation. Engage partnerships with external parties & build relationships (Mall and Retailers)
• Generating reports for digital marketing campaigns using data-based analytics tools and also presenting this data in an easy to understand format
• Conduct market research and competitor review. Monitoring competitor activity and generating leads for products
• Knowledge in organizing Marketing & PR Events (in-store gathering, Product Launching, Pop Up Store). Liaising with agency to maximize visibility & create impactful result
• Ecomm specific: Oversee and closely monitor implementation with E-Commerce team, to ensure all 100% are perfectly done and managed on time and actively discuss any business potentials/issues that need to be solved timely within brand standard
• Manage A&P given with right investment plan, clear KPI & ROI analysis. Campaign evaluation with quantitative & qualitative insights
• Closely work with the team on marketing plan & execution. Creating & presenting business reviews, sales & campaign performance reports
• Actively update and expand the knowledge within PR & Digital environment. Initiate valuable insights that will help to further expand brand business and growth

• Degree in management, business, marketing or any related major
• 2-4 years experience in retail with marketing & merchandising background or any related field, preferably with event management experience
• Good time management ensuring all reports and projects are done timely
• Strong analytical skill, able to do comprehensive sales & data analysis
• Good negotiation & communication skill
• Good project management skills
• Able to identify root cause of issues & problem-solving
• Good professional English skill (both written & verbal)
• Able to work under tight deadline & has a strong business acumen
• Proficient in Ms Office (Excel, Power Point)
• Basic skill in Adobe Photoshop or Illustrator is a plus

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Career path and development

Melaksanakan permasalahan peralatan, aplikasi dan jaringan toko serta memastikan hardware dan software di toko dapat berfungsi dengan baik sesuai strandar

1. Penjualan dan Pengembangan Bisnis: Mencari peluang bisnis baru, mencapai target penjualan, dan mengembangkan strategi penjualan.
2. Manajemen Hubungan Pelanggan: Membangun dan menjaga hubungan dengan klien, memberikan solusi kopi sesuai kebutuhan, serta menangani keluhan.
3. Presentasi Produk: Melakukan presentasi dan demonstrasi produk kepada klien, menjelaskan keunggulan produk.
4. Analisis Pasar: Melakukan riset pasar untuk memahami tren kopi dan memberikan masukan untuk pengembangan produk.
5. Koordinasi Internal: Bekerja sama dengan tim internal untuk memastikan kelancaran proses penjualan dan ketersediaan produk.
6. Negosiasi dan Kontrak: Melakukan negosiasi harga dan mengelola kontrak penjualan.
7. Pelaporan: Menyusun laporan penjualan dan kegiatan harian untuk manajemen.

• Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel
• Coordinate the production of posters, publication of hotel’s newsletters/s and flyers for associates and the public, as well as other printed materials
• Direct photographers commissioned to take pictures of VIPs, shows and events etc.
• Monitor and update information and content of hotel’s website and postings on other digital platforms of the hotels
• Handle the administrative requirements of the Marcom department
• Work with other departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc.
• Attend to client/media complaints, requests, and enquiries
• Assist with the hosting of media, planned press conferences and other press activities
• Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.
• Maintain and update digital photographs/slides library
• Analyze and evaluate performance of marketing and promotion campaigns

KUALIFIKASI :

• Mempunyai pengalaman sebagai Sales Executive minimal 2 - 3 tahun di perusahaan Alat Kesehatan.
• Mempunyai relasi yang bagus di RS Swasta/Pemerintah atau fasilitas kesehatan lainnya.
• Usia maksimal 35 tahun
• Area/Domisili : Jakarta, Madiun, Balikpapan, Banjarmasin
• Skill yang dibutuhkan : Communication, Build Partnership, Negotiation, & Presentation Skill.

TUGAS PEKERJAAN :

• Bertanggung jawab terhadap pertumbuhan sales alat kesehatan di area kebutuhan (Jakarta, Madiun, Balikpapan, Banjarmasin) sekitarnya
• Melakukan riset pasar untuk mengetahui potensi dan kebutuhan alat kesehatan di RS/Klinik.
• Dapat berkomunikasi dan bernegosiasi dengan pihak user RS/Klinik.
• Mengembangkan strategi penjualan dan peluang bisnis baru.
• Menyiapkan laporan mingguan dan bulanan ke Sales Supervisor/Manager.

What you will be doing:

• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
•  Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to F&B sales administration process
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

We’re looking to fill a newly created position as an Enterprise Expansion Account Executive. In this role, you will focus on new revenue sales across a dedicated named account list of enterprise customers.

This is a “land and expand” opportunity amongst enterprise organizations. As part of your responsibilities, you will manage 5-8 existing customer accounts and your focus will be nurturing and expanding partnerships with these clients. Additionally, you’ll engage with 5 prospective customers, identifying an entry point to introduce Dynatrace.

You’ll benefit from mentorship provided by our award-winning leadership team and collaborate closely with our high-performing sales professionals, SDRs, and partners on the path toward achieving ultimate success.

What you will be focusing on as an Enterprise Expansion Account Executive

• Execute on account plans to deliver maximum revenue potential within a pool of broad, regionally focused accounts.
• Drive new logo acquisition; while working with existing customers to retain and expand Dynatrace usage.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new and existing markets through product demonstrations, in-market events, and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely and co-sell with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

People are at the heart of everything we do. As our People Operations Executive, you will be a champion of Love, Bonito’s culture and values and will play an integral role in streamlining the operations processes of our organization globally. 

As a member of our Global Shared Service team, you will be reporting and working closely with our People Operations Manager to spearhead all our payroll, leave, time management, and expense claims management to ensure accurate and timely processing. You will also be supporting the development of people policies and SOPs globally to create a passionate and high performing team, in a culture of openness, excellence, collaboration, honesty, and innovation. 

Main Responsibilities

People Operations (Payroll, Leave, Time Management, & Expense Claims Management)

• Manage and execute the accurate and timely processing of payroll for all employees including statutory contributions and income tax reporting. 
• Lead internal payroll processes and work closely with relevant stakeholders to collect and review attendance, work hours, and leave records. 
• Manage tax and withholding records and deductions for all federal, state, local, or other corporate taxes that affect payroll amounts.
• Manage all People related external invoices and ensure timely payment of all the invoices. 
• Assist in the accuracy of all payroll and claims reporting to ensure its within approved budget. 
• Prepare payroll reports and breakdown to support Finance with monthly closing payroll reporting. 
• Be the brain to trace the source of problems with a paycheck, troubleshoot payroll software tools, and determine fair solutions to paycheck discrepancies. 
• Manage and provide payroll related reports to external auditors during the yearly audit review. 
• Maintain regular communication with the People’s team pillars to ensure that employee records necessary for accurate payroll processing are up to date. 

People Operations (Global Shared Service)

• Assist with tackling HR related issues and questions such as payroll inquiries, compensation and benefits administration. 
• Manage the invoice submission of government-related applications including internship grant applications, labor market surveys, claims, training administration, tax clearances etc.
• Assist with the administration of BIPO, Connecteam, Salary Board, and other new tools (i.e. scheduling, time attendance) that are implemented. 
• Keep abreast of any relevant legislation changes especially related to payroll and tax of Singapore, Hong Kong, Indonesia, Malaysia, and Philippines and ensure the team is updated. 
• Support the country teams in the standardization of SOPs.

Requirements & Experiences :

• 2+ years of relevant HR experience with a good grasp of HR operations and past payroll processing experience. 
• Associate's or bachelor's degree in business or accounting preferred. 
• Championing the payroll processing and understanding Indonesia’s payroll law is a must! Understanding Hong Kong, Malaysia, Philippines and Singapore are a plus. 
• Proven team player and have the ability to communicate effectively. 
• Good understanding of Employment Act and other relevant employee government legislations as applicable to the workplace. 
• Experience in project coordination, or other document management or administrative experience in a fast paced, customer-centric environment.
• Ability to approach problems flexibly and demonstrate creativity in solving them. 
• Has an insatiable desire to provide best-in-class employee experience. 
• Excellent written and verbal communication skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of our internal stakeholders.
  

What you should be :

• An LB culture champion with a deep understanding of the LB brand, unique proposition, and vision.
• A charismatic, trustworthy, and relatable team player. 
• A high degree of professionalism, judgment, and discretion. 
• Extremely meticulous to a fault! 
• A genuine curiosity to know how things work and how to make them better. 
• A growth mindset and desire to constantly iterate, improve, and upskill oneself. 
• Excellent judgment and an ability to think beyond and for the long-term.
• A passion and knack for problem solving and thinking ‘out of the box’ and coming up with solutions that are scalable and cost-efficient. 
• Exceptional communication skills; able to present ideas; and build strong relationships with stakeholders across all functions and levels.
• Strong collaborative attitude.

Friends of Sally is looking for Social Media Executive to join our team, with a mission to deliver the best bamboo goods for families out there.

The responsibilities that come with the position:

Social Media Management

- Key point person in Friends of Sally social media

- Make Friends of Sally social media to be the tool to engage with our audience

- Build Friends of Sally's digital community with engaging and family friendly content

- Able to run Friends of Sally's marketing goals, campaigns, and messages successfully

Social media growth

- Work independently: schedule, shoot, and post social media contents

- Manage ads on social media platforms

- Working together with the whole marketing team to grow our platform

- Come up with a posting schedule and consistently upload content

The skills required for the position:

- Passionate and driven for family, motherhood, and children content

- Someone with a can-do attitude

- High proficiency on social media such as Instagram and TikTok

- Creative mind with a strong eye for fun and aesthetic design

- Attention to detail, composition, and layout

- Copywriting skills in English and Bahasa Indonesia

Job Summary:

The Brand Executive for Sampoerna University is a pivotal role responsible for shaping and executing marketing strategies that drive brand recognition and business growth. This position involves developing comprehensive go-to-market strategies, monitoring brand performance, and leading initiatives to enhance the university's market presence. The Brand Executive will ensure that all marketing activities are aligned with the university’s strategic goals and brand vision.

• Strategy Development:
• • Develop and implement comprehensive go-to-market strategies for the Sampoerna University business unit.
  • Design and execute marketing plans that drive brand awareness and align with business objectives.
• Performance Monitoring:
• • Track, analyze, and report on brand metrics to measure the effectiveness of marketing campaigns and activities (MQL/Student Body)
  • Adjust strategies based on performance data to enhance brand impact and achieve business goals.
• Brand Enhancement:
• • Lead initiatives to increase brand recognition and strengthen the university's market position.
  • Develop creative campaigns and promotional activities that resonate with target audiences.
• Cross-Functional Collaboration:
• • Work closely with Sales, Faculty and all SU-related departments to align marketing activities with strategic objectives.
  • Collaborate with channel marketing teams to drive impactful outcomes and ensure cohesive execution of marketing plans.
• Campaign Management:
• • Oversee the execution of marketing campaigns from concept through delivery, ensuring alignment with brand standards and business goals.
  • Coordinate with external vendors and agencies as needed to support campaign efforts.

• Create Workon (new customer, revised information, PSA)
• Create and maintain Sales order (In Advance, Credit and Project),
• Administration (registration vendor from customer, Provide (COO, COM, Warranty, Letter & Proforma Invoice, Order Confirmation)
• Collaboration with sales team, logistic team regarding delivery time

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.