About us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.
Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).
The Role
As part of our pioneer team, you will play an important role in interacting with guests directly to provide services and process information in response to inquiries, concerns, and requests about products and services in our store. Through our customer interactions, we aim to empower women to gain confidence through styling and clothing. Reporting into the Retail Team Lead, you will be integral to the success of Love, Bonito especially as we go into hyper growth over the next few years!
Main Responsibilities
- Create excitement in our product launches, workshops, and events for our guests.
- Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
- Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.
- Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.
- Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stocktake exercises.
- Cashiering duties using the POS system to process payments.
- Work with the other pixie(s) to drive store sales performance under the direction of Lead Pixie.
- Working together with the Lead Pixie in ensuring daily sales target and store matrix are achieved (traffic, conversion, AOQ, AOV, ASP, etc).
- Deal with all issues that arise from our customers (complaints, grievances etc) in the best manner.
Requirements & Experiences :
- Female, Single, age 20 - 25 years old.
- 1 year experience in working as a retail store’s SPG/SA
- Good looking and fashionable
- Able to represent Love, Bonito’s unique proposition.
- Willing to be placed in any Love, Bonito’s chosen work location.
- Able to operate Ms. Word, Excel, Google Drive, and POS payment system.
- Able to get things done effectively and professionally.
- Trustworthy and take a great responsibility in fulfilling all the tasks given.
- Open to working various shifts and able to work 6 days a week (including weekends and public holidays). Weekends are where all the magic happens!
What you should be :
- A positive, charismatic, and fun personality.
- A genuine passion and interest in the fashion industry.
- A proactive and hands-on approach. Get it done right and fast!
- An ability to think and work systematically and under pressure.
- Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient!
- An ability to multitask and manage the store, including its inventory management.
- A customer-centric and people-oriented that is able to serve our customers professionally.
- An attitude to go above and beyond in meeting the targets.
