Peran QA sangat penting untuk melakukan perbaikan citra perusahaan, meningkatkan penjualan dan memperkuat kepercayaan pelanggan. Cocok untuk Anda yang memiliki kemauan belajar yang tinggi dan senang mengembangkan diri.

• Conduct communication between expatriates and local employees.
• Control system documents together with Supervisor.
• Enter data on the arrival of goods in the supply database.
• Assist with laboratory activities.
• Submit payments related to reimbursement, expenses and others to the Finance Department.

Communicate, coordinate, and translate problem solving communications between manager and other staff.

Translate documents and related information from mandarin to Indonesia.

Hard worker and be able to work in a fast-paced environment

Do cleaning and production process verification.

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

Job Descriptions:

1. Handle day to day HR operations issues
2. Responsible for full cycle of recruitment process
3. Responsible for employee onboard and offboarding process
4. Responsible for employee performance review
5. Participate in formulating company PP, HR policies, work procedures or SOP
6. Ensure HR policies being carry out effectively
7. Monitoring employee attendance and plan strategic to improve it
8. Maintain good relationship and communication with internal and external stakeholders. (IR and ER)
9. Any other ad hoc duties assigned

1. Leadership & Mentorship:

• Lead and mentor a team of field service engineers, providing guidance on technical issues, best practices, and professional development.
• Serve as a technical escalation point for high-priority customer issues that cannot be resolved at lower levels.
• Coordinate and oversee complex installations and repairs, ensuring resources and teams are aligned to meet customer requirements and timelines.
• Ensure that all field engineers maintain high standards of service, customer interaction, and technical execution.

2. Advanced Installation & System Integration:

• Lead the installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
• Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
• Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

3. Troubleshooting & Problem Resolution:

• Provide expert-level diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, Rpa or Ticketing system-based data, and AI-powered platforms.
• Manage and resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
• Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.

4. Proactive Maintenance & Performance Optimization:

• Lead predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
• Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
• Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.

5. Remote Support & Digital Tools Integration:

• Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
• Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
• Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.

6. Customer Engagement & Relationship Management:

• Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
• Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
• Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.

7. Process Improvement & Knowledge Sharing:

• Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
• Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
• Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.

8. Health, Safety, and Compliance:

• Ensure that all field service activities comply with company policies, industry regulations, and safety standards
• Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
• Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.

9. Reporting & Documentation:

• Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
• Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
• Analyze service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.

Additional Skills:

Project management skills, including the ability to manage multiple priorities and ensure projects are completed on time and within budget.

• Support the development of agreed scorecards across sales teams and sourcing regions markets to track performance KPI
• Support the development of KPI and establish scorecard metrics
• Support the design and development of sales reports for key stakeholders summarizing the data and key trends.
• Provide support to the General Manager & Sales Teams for market data, customer data analysis, commercial partnership (analyze Sales Forecast, AOP, market share data), new program ROI analysis
• Design Ad-Hoc reports based on available data / Metrics to support sales initiatives.
• Assist and Support the Develop of systems and processes to collect, analyze and interpret sales data, leveraging existing data sources and tools. (e.g. Finance Cube, BI Tool, Qlik Sense)
• Understand the tools and support the analysis to establish and reconcile gaps and errors
• Support the identification of reporting and analysis problems and work with relevant organizations, systems owners and management to resolve. (e.g. Finance, IT)
• Contribute to the continuous improvement of reporting processes for the sales organization
• Provide support for Sales Target formulation and review. In charge of the Sales Target Achievement measurement process ( SIP ) and manage the relevant enquiry.
• Support ad hoc projects on reviewing, understanding the systems, providing input to improvement the systems so that more detail analysis at program level can be done for Sales Teams

General Purpose: The Event Manager coordinates the overall planning and execution of events that are scheduled in the hotel’s event spaces. Working with the Event Sales Manager and Executive Chef, the Event Manager guides clients in planning all aspects of their events, from menu to décor, and leads the Banquets & Catering team in fulfilling and exceeding the client’s vision and expectations.

Specific Responsibilities:

• Ownership of all events, from planning to execution with guidance and oversight from Director of MICE.
• Work directly with clients to plan all details of their event, including but not limited to: menus, set-ups and floorplans, AV needs, timelines, etc.
• Creates innovative set-ups, menus, and functions for groups.
• Ensures successful events, exceeding client needs and company profitability guidelines.
• Plans and executes all in-house events and assists in off-site events as needed.
• Overall Knowledge of product/services
  • Answers questions from clients confidently
  • Sells items and services that we offer and are able to execute successfully
  • Generates creative and innovative menus while working closely with our Chef
• Coordinates with Director of MICE & Director of Food & Beverage to ensure profitable bookings.
• Evaluates each piece of catering business with Event Sales Manager to ensure business can be properly serviced.
• Assists Event Sales Manager with incoming client inquiries and develop relationships with new clients, including:
  • menu selection
  • audio visual needs
  • event space set up
  • logistics and timelines
  • special requests
• Develops strong communication with Banquet Chef and Food & Beverage team.
• Develops a preferred vendors list and maintains vendor relationships. 
• Other duties as assigned by your supervisor or manager.

• Melakukan proses penginputan data aplikasi debitur hingga proses pencairan
• Melakukan proses penerimaan angsuran debitur
• Bertugas sebagai custumor service dicabang

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Memasarkan produk dan memperluas jaringan 
• Melakukan analisis kelayakan kredit calon debitur 
• Menjalin relasi dengan rekanan dan perusahaan potensial calon debitur 
• Menawarkan survey atas produk-produk 
• Melakukan proses transaksi atas unit yang akan dibiayai 
• Menjaga hubungan baik dengan sumber pemesanan 
• Memproses aplikasi kredit konsumen 
• Memonitor dan menginformasikan progress aplikasi kredit 
• Menjaga hubungan baik dengan pelanggan 
• Melakukan pembaharuan data pelanggan pada sistem 

1. Design, Develop, Load Test, Deploy & Debug systems to keep the Cloud Infrastructure that improve reliability, scale, performance, and security
2. Scan, collect and patch system to meet security compliance standard
3. Create DB clusters, and microservices kubernetes as needed
4. Integrate existing and newly built tools with change management systems for documentation
5. Document the tools and methodology clearly
6. Influence your ideas and deliver results

Tasks & Responsibilities

• Melakukan pekerjaan perawatan mekanik / listrik / elektronik / instrumen mesin-mesin produksi sesuai dengan jadwal dan petunjuk yang sudah ditentukan
• Memeriksa kemampuan peralatan mekanik / listrik / elektronik / instrumentasi yang ada dengan alat ukur untuk memastikan bawah peralatan tersebut dalam kondisi prima
• Melakukan troubleshooting peralatan mekanik / listrik mesin produksi
• Mempersiapkan peralatan dan bahan-bahan untuk digunakan dalam perawatan dan perbaikan peralatan mekanik / listrik mesin-mesin produksi
• Melakukan pekerjaan perbaikan di workshop atau laboratorium listrik / elektronik

Syarat :

• Pendidikan terakhir minimum Diploma III
• Memiliki pengalaman bertanggung jawab dalam mengurus cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Business Manager / Leader (Lembaga Keuangan Sistem Grameen Bank / Microfinance diutamakan)
• Dapat menyusun strategi Sales & Marketing sebagai paduan tim untuk mencapai target
• Mempunyai Kendaraan Pribadi dan SIM C
• Bersedia ditempatkan di Wilayah Kerja Amartha di Simpang Empat 2

Tugas & Tanggungjawab :

• Memastikan seluruh KPI Cabang di lingkup Regionalnya dapat dicapai dengan baik
• Memastikan operasional cabang di Areanya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi kawasan Kelola yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

Responsibilities:

• Set and manage sales target in monthly and annual bases
• Create sales plan and seek profitable product and services
• Manage budget control
• Create group vision and by understanding company vision and able explain it to each member
• Lead and support team members to achieve group target and each member individual target
• Providing training professional development to the sales team
• Assisting sales team members to build quality relationships with customers
• Developing strategies for increasing market share
• Ensuring that sales team members follow up with potential customers
• Generating report and data for sales analysis
• Handling escalated client objections and concerns to support other members of the sales team

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

Bertugas melakukan prospekting dan penjualan produk videotron dan sejenisnya ke perusahaan swasta atau instansi pemerintah.

• Drive revenue growth across Bosch Home Experience Centres in Indonesia, currently 4 locations, with plans to expand.
• Ensure each Experience Centre operates as a premium showroom where Kitchen Retail partners can send customers for product demonstrations and consultations.
• Collaborate with Kitchen Retailers to facilitate seamless customer journeys, ensuring customers can make informed choices at the Experience Centres and complete their purchases.
• Monitor performance metrics and sales data, providing regular reports on revenue targets and improvement areas.
• Lead the expansion of Bosch Home Experience Centres across Indonesia, growing from 4 to 30 locations within three years.
• Identify and secure partnerships with new and existing partners to support the hub-and-spoke model for retail outreach.
• Oversee all operational aspects of new centre openings, including site selection, partner onboarding, and staff training.
• Develop and implement customer engagement strategies to enhance the in-store experience, making the Bosch Home Experience Centres a destination for immersive product exploration.
• Work closely with the marketing team to execute product demonstrations, events, and interactive sessions for potential customers and retail partners.
• Gather customer feedback from the Experience Centres and share insights with product, marketing, and retail teams to improve the overall Bosch customer experience.
• Serve as the primary point of contact for Experience Centre partners, building and maintaining strong relationships to ensure mutual success.
• Collaborate with cross-functional teams to ensure a consistent brand message and customer experience across all Experience Centres.