• Perform billing by visiting the debtor’s address.
• Responsibility for achieving target AR quality performance.
• Negotiating with debtors who are in arrears and providing solutions so that debtors pay immediately.
• Make an analysis report on the results of the visit of the debtors.

• Having a minimum High School Degree or Diploma Degree.
• Proven experience at least 3 years in related areas.
• Knowledge of the collection and recovery in the financial company area.
• Demonstrate a high degree of integrity.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated and driven.
• Have experience and understanding of the placement area, and have good relations with related parties.

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 11 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Lead and control the implementation of strategy and collection activities across branches.
• Monitor branch collection performance and cost efficiencies.
• Responsible for achieving collection targets across branches.

• Minimum Bachelor’s Degree from any major.
• Having a minimum of 2 years experience as a collection and recovery supervisor role in financial institutions.
• Must have excellent negotiation and problem-solving skills, strong math skills, and good training skills.
• Good management skills with the ability to make decisions in tough circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.
• Excellent communication and leadership skills.
• Have a network of Agency Collectors.

• Perform billing by visiting the debtor’s address.
• Responsibility for achieving target AR quality performance.
• Negotiating with debtors who are in arrears and providing solutions so that debtors pay immediately.
• Make an analysis report on the results of the visit of the debtors.

• Having a minimum High School Degree or Diploma Degree.
• Proven experience at least 3 years in related areas.
• Knowledge of the collection and recovery in the financial company area.
• Demonstrate a high degree of integrity.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated and driven.
• Have experience and understanding of the placement area, and have good relations with related parties.

As a Legal Admin, you can explore in the Company's compliance with company licensing, company documents and compliance obligations for every action taken by the Company

Responsibility :

• Manage and maintain originals and soft copies of company licensing and company documents
• Manage and monitor company permit and legality deadlines
• Handle administrative work related to Legal and Compliance
• Take minutes of meeting attended
• Provide regular updates to superiors
• Maintain proper document filing and arrange documents sending to third parties
• Monitor and analyze the latest rules or regulations from regulators supporting Compliance function

• Law graduate, 1-3 years of experiences, with minimum GPA of 3.00
• Have effective interpersonal and fast learning skills
• Have excellent verbal and written communication skills
• Fluent in English
• Attain proficiency in Microsoft Office
• Attain multitasking and time management skills, with the ability to prioritize tasks

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in the Country. You would support all of our businesses within our function departments.

Job Description :

• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly program and sales pipeline
• Do presentation and sales about service pest control to customer commercial
• Survey new or existing customer commercial
• Making proposal for customer
• Negotiation with customer
• Making agreement contract and service agreement to customer
• Build good relationship with customer

1. Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
2. Have 1 year experience in the related field
3. Required skill(s): marketing, communication, negotiation, MS Office.
4. Ready to handling customer complain and Result Oriented
5. Have driving license A or C. Having driving license A is good.

1. Attractive monthly base salary

2. Performance Incentive

3. Training & Development

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expanding its business in Agritech and Agribusiness named Telkomsel DFE (https://dfe.farm/) 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

We are seeking a skilled and experienced Farming Lead to join our dynamic team. As a Farming Lead, you will take a leadership role in driving farming initiatives and strategies across multiple farming operations and commodities. You will work closely with various stakeholders including but not limited to farmers, agronomists, agri input suppliers, harvest processing, and technology teams to optimize farming practices, increase yields, and improve the overall efficiency and sustainability of agricultural operations by enhancing its operational model and business model to allow further scaling it up in the future. 

What you will do but not limited to:

• Define, develop, implement and continous improve On Farming strategies, including planning, resource allocation, engagement model, and performance monitoring to enhance best farming practices and drive sustainable growth. 
• Conduct thorough analysis and assessment of current farm operations, identifying areas for improvement in terms of productivity, scalability, sustainability, and profitability. 
• Design and and execute field experiments and trials to test and validate end-to-end precision farming techniques and technologies in collaboration with experts & industries. 
• Collaborate with internal teams, farmers, and industries, and experts to implement innovative farming techniques and technologies to improve farming efficiency and productivity. 
• Build and maintain relationships with key stakeholders, including government agencies, industry associations, and potential partners and/or customers as well as exploring mutual benefit partnership & collaboration. 
• Stay updated on the latest advancements and research in precision farming, and apply relevant knowledge and insights to enhance Indico's precision farming capabilities. 
• Provide leadership, guidance, and support to the precision farming team, ensuring their professional development and success. 

• Bachelor's or Master's degree in Business Management, Agronomy, Agriculture, or any related field. 
• Minimum 5-6 years of experience in precision farming or a similar role, with a proven track record in successfully runs on-farm business for multi commodities across but not limited to Horticulture, Aquaculture, grain and/or crops. 
• Has strong relationship with farming industry players across commodities and experience to build on-farm organization will be a plus point. 
• Strong business acumen, analytical and problem-solving skills, with the ability to analyze and interpret farming data and provide actionable recommendations. 
• In-depth knowledge of precision farming practices, technologies, and tools. 

• Excellent leadership and communication skills, with the ability to effectively collaborate with stakeholders at all levels. 
• Experience in project management, including planning, execution, and monitoring of precision farming projects. 
• Passionate about sustainable agriculture and innovation in the farming industry. 
• Self-motivated and able to work independently, as well as in a team-oriented environment. 

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Job Description:

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan.
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan SMA/K/sederajat/Diploma/S1
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Memiliki SIM C
• Penempatan : Area Industry South

1. Attractive monthly base salary & Allowance

2. Performance Incentive

3. Training & Development

4. BPJS

Employment Equity

Rentokil Initial believes in diversity and thus eoofers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitability qualified Employemen Equity candidates in order to achieve our Employment Equity numerical targets.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

Graphic Design Pillar

• Assist in the development of graphic assets that can be adapted to Paid Ads, Product Catalogs, or Instagram Stories
• Assist the Graphic Designer team in resizing images for website needs

Content Production Pillar

• Assist the Content team in content production: content making, video, and photo editing

Ad Hoc

• Assist the Creative team on a daily basis, with direct reporting to the Creative lead

Requirements & Experiences :

• Available for 4-6 months internship program
• Open to university students of any seniority
• Candidates with a specialisation in Design Communication Visual or related degree preferred
• Candidates with prior internships in Graphic Designer or Creative roles preferred
• Reachable during working hours
• Excellent skills in Adobe Creative Suite (Photoshop, and Illustrator. Lightroom, editing apps such as Premiere Pro, Final Cut, or After Effects is a plus)
• A developed eye for detail, layout, balance, and composition
  

What you should be :

• A passion for the brand and empowering women
• Up-to-date awareness of global fashion, retail, and market trends
• A fun, energetic, and charismatic personality
• Good visual and graphic taste, aware of the latest trends
• Organized and good at managing multiple tasks at once
• An ability to thrive in an ever-changing and dynamic environment with professionalism, responsiveness, and flexibility under critical pressure
• A self-starter with a proactive and hands-on attitude, also collaborative to achieve goals as a team. Get it done right, and fast!

We are looking to hire new interns to assist in training needs and willing to work in Head Office (Jakarta). We are looking forward to collaborate with anyone who is fast phases, agile, detail oriented, and ready to learn new things.. You must be ready and willing to commit up to 6 months internship.

1. Handling learning administrative (handling & assist request, manage schedules, records, booking room for offline meeting, etc) and logistic needs
2. Generating learning reports
3. Maintaining learning data and records
4. Act as a point-of-contact for vendors and participants

1. Have basic excel/google sheet abilities (calculation, lookup, pivoting)
2. Fast phases, agile, details oriented and meticulous
3. Able to work with highly clerical tasks
4. Persuasive and customer oriented
5. Have experiences in training process will be advantage

• Ensure accurate reporting of new joiner training provided by trainers.
• Deliver refresher training to existing employees and ensure proper documentation.
• Maintain and update the schedule for refresher training sessions.
• Regularly review and update training materials on a monthly basis.

• Bachelor's degree or equivalent experience required, with a preference for backgrounds in finance, banking, or related fields.
• At least 2 years of valuable experience as a Trainer or QC to our dynamic team.
• Ignite your passion for the financial technology industry.
• Showcase proficiency in Microsoft Office, Google Sheets, and Google Drive.
• Elevate your career with effective coaching, facilitation, and team-building skills.
• Strong communication and presentation skills, ensuring your ideas resonate and inspire.
• Harness your strong analytical skills to drive impactful results.
• Craft compelling narratives with proficient writing skills, showcasing your ability to articulate ideas clearly and persuasively.
• Fluent in both Bahasa and English (is preferred).

About Us

Love, Bonito is the leading vertically integrated, omni-channel womenswear brand in Southeast Asia today. Officially founded in 2010, we have grown to over 300 people strong and are proudly headquartered in Singapore with an omni-channel presence in Indonesia, Malaysia, and a retail franchise in Cambodia. In addition, we ship internationally to 19 countries including Australia, Brunei, Cambodia, Canada, China, Hong Kong SAR China, Indonesia, Japan, Macao SAR China, Malaysia, Myanmar, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan (Republic of China), United Arab Emirates, United States of America, and Vietnam.

We recently clinched US$50million for our Series C funding and have plans to venture deeper into and beyond fashion, to be a true life partner for the everyday Asian woman.

The Team

The Love, Bonito team is made up of a passionate, dynamic, innovative, and fun-loving pool of individuals! From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talent with one unified focus - our customer, the everyday Asian woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet thoughtful approach in creating the right experiences, products, and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless, and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main Responsibilities for Sales Assistant (Brand Pixie)

• Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.

• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.

• Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stocktake exercises.
• Cashiering duties using the POS system to process payments.

Requirements & Qualifications :

• Female, minimum 18 years old (students are welcome!)
• Good working knowledge of Ms. Word, Excel, Google Drive, and POS payment system.
• Ability to communicate in English is preferred (expected to have foreign tourists in our store!).
• Able to represent Love, Bonito’s unique proposition.
• Able to get things done effectively and professionally.
• Trustworthy and take a great responsibility in fulfilling all the tasks given.
• Able to work both independently and collaboratively with various teams.
• Able for work duration of 6 months, with minimum 30 & maximum 40 hours per week.
• Have to work at least 1 day on weekend.

What You Should Be :

• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A customer-centric mindset - always thinking of the customer first!
• Fun, positive, charismatic and a good team player
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion.
• A self-starter, proactive, initiative, creative, and hands-on approach. Get it done right, and fast!
• Ability to multitask and work under pressure!
• Excellent time-management and analytical skills
• Sensitive to and have the ability to recognize the customers’ needs and wants

• Salary up to IDR 800k/week
• Get special discount for all LB products!
• Gain real life working experience in retail industry

• Collect and analyze sample recordings and score recording results.
• Generate the Quality Control (QC) worksheet.
• Conduct phone verifications with Debtors for QC purposes.
• Create monthly reports, sign them, and document the QC results.
• Offer suggestions to trainers based on the QC findings.
• Stay available and actively participate with both the Desk Collection team and the Field Collection team.
• Assume the role of an auditor.

• Bachelor's degree or equivalent experience required, preferably in finance, banking, or a related field.
• Minimum of 2 years of experience as a Quality Control (QC) professional, investigator, or auditor.
• Strong interest in the financial technology industry.
• Effective coaching, facilitation, presentation, and team-building abilities.
• Proficiency with Microsoft Office, Google Sheets, and Google Drive
• Attention to detail in work and advanced analytical abilities.
• Strong communication, investigation, and negotiation skills
• Fluency in Bahasa and English (preference given to fluent candidates).

As Department Head Remedial, you must be able to lead team to achieve amount collected target (DPD >60) and NPL Ratio that has been set by company and ensure that all of team member work optimally and based on company’s SOP.

Responsibilities:

• Responsible to collected borrower with DPD >60 (Exclude WO)
• Lead team to achieve target that set by company
• Evaluate and close monitoring performance team
• Ensure collection activity based on the company's SOP
• Build and maintain networking with third party that related to collection activity
• Coordination with internal Amartha which is relate to collection activity (especially business, regional, area and branch)

• At least 3 years as supervisor / leader / manager in collection with minmum Diploma degree
• Have strong leadership and excellent integrity
• Have strong understanding with geographic and characteristic some area
• Have excellent communication skill and good in negotiation
• Proven ability to lead team
• Have good understanding in legal aspect of collection activity is a plus
• Willing to cover for all Sulawesi Region

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

• Lead a team and monitor Third Party team's performance to ensure all standards and targets are met.
• Responsible for overall Third party team operational activities from briefing to debriefing.
• Manage overall team performance standards and compliance.
• Liaise with trainer, supervisor, and management to increase collection rate of NPL late users.
• Perform meeting with the management team to cover performance results and solution or action items

• Bachelor's degree or equivalent experience, preferably in finance, banking, or a related field.
• Have at least 2 years of experience as a Supervisor or team leader.
• Have a strong interest in the financial technology industry.
• Possess experience in Agency Management (preferred).
• Exhibit effective coaching, facilitation, presentation, and team building abilities.
• Proficient in Microsoft Office, Google Sheets, and Google Drive.
• Demonstrate strong communication, investigation, and negotiation skills
• Attention to detail and showcase strong analytical skills.
• Fluent in both Bahasa and English (preferably).

• Daily review key collection indicators and present highlights to the Head of Collection.
• Conduct regular analysis of agent productivity metrics.
• Develop a thorough understanding of the collection process to address any related issues.
• Perform in-depth analysis of the collection portfolio as needed and provide recommendations for improvement.
• Perform monthly inventory planning to ensure sufficient collection capacity.
• Provide assistance to collection managers with collection tools and system support.
• Actively participate in collection system enhancement.

• Minimum of a Bachelor's degree or demonstrate equivalent experience, with a preference for backgrounds in finance, banking, or related fields.
• Possess a dynamic 2-year track record as a Quality Control (QC) specialist, Investigator, or Auditor.
• Exhibit a passionate interest in the dynamic and evolving landscape of financial technology industries.
• Showcase effective coaching, facilitation, presentation, and team-building abilities.
• Demonstrate proficiency in Microsoft Office, Google Sheets, and Google Drive.
• Display an unwavering attention to detail and precision in your work.
• Harness strong communication, investigation, and negotiation skills.
• Leverage robust analytical capabilities to navigate complex challenges.
• Fluent in both Bahasa and English (preferably).

• Prepare performance reports of the QC Team, conduct analysis, and engage in discussions with the Head of Collection on new strategies, work programs, regulations, SOPs, capacity plans, and other matters pertaining to the QC process.
• Create, execute, monitor, evaluate, and enhance programs, methodologies, and training initiatives.
• Analyze Quality Control test results and deliver feedback and interpretation to the Collection Team.
• Ensure seamless integration of all Quality Control activities within the program's work management system and technology.
• Oversee, assess, evaluate, and enhance the performance of the QC Teams to meet the KPI targets and motivate team members to attain plan goals.
• Participate in Collection Meetings with the Collection Manager.

• Bachelor's degree or equivalent experience required, with a preference for a background in finance, banking, or a related field.
• At least 2 years in a supervisory or team leadership role.
• Genuine enthusiasm for the dynamic landscape of the financial technology industry.
• Demonstrated expertise in coaching, facilitation, presentation, and team building.
• Previous experience in Agency Management is highly desirable.
• Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must.
• Exceptional communication, investigation, and negotiation skills.
• Outstanding verbal and written communication skills.
• Keen attention to detail and exceptional analytical skills.
• Fluency in both Bahasa and English (preferred).

POSITION: LEAD SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Providing guidance and leadership to more junior members of the team
● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Certification in Linux administration
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 3 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset

● High proficiency in English (both written and verbal)
● Ability to work in a fast-paced environment
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

We are looking for a talented and experienced Software Development Engineer in Test to join our team at Moladin Financial Services. As a Software Development Engineer in Test, you will ensure the highest quality possible of our software delivery by implementing and maintaining test automation scripts. Working alongside product managers and developers, you will also enhance our quality engineering process by identifying gaps and implementing solutions to address them. If you are passionate about software quality, have a deep understanding of test automation best practices, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Design and implement comprehensive test plans and test cases for backend and frontend development.
• Improve and maintain automation test coverage to reduce manual effort during day-to-day quality engineering.
• Identify edge cases and ensure software robustness before production deployment.
• Work closely with product managers, designers, developers, and fellow quality engineers to design test suites.
• Be involved in the entirety of the software development journey right from the inception of new features.
• Create exhaustive documentation of test reports to provide complete visibility to the stakeholders.
• Mentor the team by having tech discussions and knowledge-sharing sessions.
• Actively contribute to the hiring and onboarding process.
• Own the quality of Moladin deliverables in the form of services, web applications, and mobile applications.

• Experience in automation testing using frameworks such as Cypress, WebdriverIO, Playwright, MochaJs, ChaiJs, Jest, RestAssured, Selenium
• Able to perform SQL Query syntax Select and Join
• More than 2 years of experience in software testing, with at least 1 year in software test automation.
• Familiar with test management tools such as Allure TestOps, JIRA, or TestRail.
• Demonstrate ability to do separation API Test and UI Test
• Exposure to the Agile development process, CI/CD tools such as Jenkins, and cloud infrastructure on Amazon Web Services or Google Cloud Platform.
• Knowledge of software performance and security testing is a plus.

We are looking for a talented and experienced Software Development Engineer in Test to join our team at Moladin Financial Services. As a Software Development Engineer in Test, you will ensure the highest quality possible of our software delivery by implementing and maintaining test automation scripts. Working alongside product managers and developers, you will also enhance our quality engineering process by identifying gaps and implementing solutions to address them. If you are passionate about software quality, have a deep understanding of test automation best practices, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Design and implement comprehensive test plans and test cases for backend and frontend development.
• Improve and maintain automation test coverage to reduce manual effort during day-to-day quality engineering.
• Identify edge cases and ensure software robustness before production deployment.
• Work closely with product managers, designers, developers, and fellow quality engineers to design test suites.
• Be involved in the entirety of the software development journey right from the inception of new features.
• Create exhaustive documentation of test reports to provide complete visibility to the stakeholders.
• Mentor the team by having tech discussions and knowledge-sharing sessions.
• Actively contribute to the hiring and onboarding process.
• Own the quality of Moladin deliverables in the form of services, web applications, and mobile applications.

• Experience in automation testing using frameworks such as Cypress, WebdriverIO, Playwright, MochaJs, ChaiJs, Jest, RestAssured, Selenium
• Able to perform SQL Query syntax Select and Join
• More than 2 years of experience in software testing, with at least 1 year in software test automation.
• Familiar with test management tools such as Allure TestOps, JIRA, or TestRail.
• Demonstrate ability to do separation API Test and UI Test
• Exposure to the Agile development process, CI/CD tools such as Jenkins, and cloud infrastructure on Amazon Web Services or Google Cloud Platform.
• Knowledge of software performance and security testing is a plus.

The AVP/VP of Operations Excellence will lead six divisions (Ins Ops, Fin Ops, Process Excellence, Claims, EB, and Customer Service), ensuring top-notch service delivery. The role involves setting a clear vision for process improvement through manual and digital means, ensuring scalability as the company grows.

The candidate must understand end-to-end processes and industry trends, aiming for Qoala's competitive edge. Strong interpersonal skills are crucial for collaboration with internal teams (Product, Marketing, Sales, Finance & Accounting) and external partners (insurance).

Responsibilities

1. Insurance Operation: Ensure that initiatives are executed to maintain or improve order processing speed.

2. Fin Ops: Ensure that initiatives are executed to improve trackability, monitoring of AP and AR.

3. Claims: Ensure that initiatives are executed to improve trackability, monitoring and optimization for claims that are handled by Qoala.

4. EB: Ensure that digitization initiatives are executed to ensure trackability, monitoring and optimization for EB are built in the system.

5. Process Excellence: Monitor and provide constructive criticism to process excellence team in building Business Requirement Documents.

6. Partnership: Improvement of operations flow within partnership division.

• Minimum of 9-10 years of progressive working experience in relevant roles.
• Proven track record of managing multiple managers effectively.
• While not a necessity, previous experience in the insurance industry is advantageous.
• Demonstrated experience in successfully tackling business process re-engineering projects.
• Results-oriented strategic thinker.
• Assertive and proactive in taking initiatives.
• Strong verbal and written communication skills.
• Fluent in English.

• Achieve sales team target.

• Develop and build a high-quality sales team (quantity & quality).
• Perform the development of sales and marketing plan in a territory
• Set and provide a selling strategy with the team to achieve sales targets.
• Improve sales performance by working together with another related unit.
• Monitor sales agency to provide team needs (people, motivation, etc), together with Regional Head.
• Support organizations implement zero accidents and an eco-friendly working environment.
• Support organizations implement data and information security.

• Bachelor's degree

• 5 years of sales experience and a minimum of 2 years of leading a team consisting of 25+ team members.
• Strong work ethic and communication skills
• Ability to travel in order to do business
• Preferably specialized in Telecommunication Industry.
• Target Oriented
• Good Leadership Skill
• Willing to be placed in Yogyakarta-Solo Area.

1. Health benefits for First Squad and family 
2. Employee Free Access for First Media services 
3. Medical Check Up

• Bertanggung jawab untuk mencapai sales target (volume) dan account booking sesuai yang telah ditetapkan perusahaan.
• Membangun relasi dengan agent maupun konsumen dan mengidentifikasi prospek revenue yang baru.
• Melakukan penjualan produk Moladin Finance kepada konsumen.
• Menjaga kualitas booking agar mencapai standar yang telah ditetapkan oleh perusahaan.

• Pengalaman minimal 1 tahun di bidang Sales di perusahaan Pembiayaan Dana Tunai/ Multifinance / Car Dealer Financing adalah wajib.
• Memiliki integritas tinggi, kemampuan kerjasama yang baik dan terbiasa bekerja dengan target penjualan.
• Memiliki komunikasi dan kemampuan pemecahan masalah yang baik.
• Wajib memiliki kendaraan bermotor dan SIM C.
• Tidak memiliki catatan kriminalitas.

Notes

• Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 04 Februari 2024.
• Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Bertanggung jawab untuk mencapai sales target (volume) dan account booking sesuai yang telah ditetapkan perusahaan.
• Membangun relasi dengan agent maupun konsumen dan mengidentifikasi prospek revenue yang baru.
• Melakukan penjualan produk Moladin Finance kepada konsumen.
• Menjaga kualitas booking agar mencapai standar yang telah ditetapkan oleh perusahaan.

• Pengalaman minimal 1 tahun di bidang Sales di perusahaan Pembiayaan Dana Tunai/ Multifinance / Car Dealer Financing adalah wajib.
• Memiliki integritas tinggi, kemampuan kerjasama yang baik dan terbiasa bekerja dengan target penjualan.
• Memiliki komunikasi dan kemampuan pemecahan masalah yang baik.
• Wajib memiliki kendaraan bermotor dan SIM C.
• Tidak memiliki catatan kriminalitas.

Notes

• Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 04 Februari 2024.
• Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.