Melakukan dan melaksanakan proses penggajian bulanan karyawan untuk memastikan semua gaji bulanan karyawan dibayarkan ke rekening bank mereka sesuai jadwal, sesuai dengan hak mereka dan semua peraturan yang berlaku.

Responsibilities :

• Familiar with local online supplier resources
• Familiar with KOL delivery model, senior experience
• ⁠Familiar with online advertising model, senior experience
• ⁠Previous experience of IP cooperation (representative)
• ⁠Guide brand social media direction, content design
• ⁠Coordinate online marketing activities during the launch phase

Qualifications :

• Bachelor’s degree in Marketing, Business, or a related field.
• 2-3 years of experience in ATL marketing, preferably within the electronics or consumer goods industry.
• Familiarity with media planning and buying processes.
• Strong organizational and project management skills.
• Creative mindset with attention to detail.
• Ability to lead a team, and communicate well.
• Proficiency in marketing software and tools.
• Ability to analyze data and generate actionable insights.
• Fluent in English, Mandarin is a plus.

Melakukan berbagai kegiatan akuntan aset tetap sesuai dengan prinsip dan standar akuntansi untuk mengendalikan sumber daya keuangan organisasi dan memastikan bahwa organisasi mematuhi semua peraturan yang relevan, undang-undang, dan persyaratan pelaporan.

• Melakukan kebersihan dalam dan luar toko
• Melakukan pelayanan kepada pelanggan
• Menerima barang datang
• Melakukan display barang di rak penjualan dan gudang toko
• Melakukan transaksi penjualan

Menyediakan administrasi harian Sumber Daya Manusia (SDM) yang efisien dan layanan SDM untuk lini bisnis Site dalam rangka mendukung lini bisnis dengan hal-hal yang terkait dengan layanan SDM yang unggul dan berpartisipasi dalam memberikan kontribusi terhadap keberhasilan lini bisnis Site sebagai salah satu bisnis inti perusahaan.

• Mengolah kopi
• Melakukan quality control
• Melakukan pelayanan
• Melakukan kebersihan booth dan tools
• Melakukan transaksi

• Melakukan kebersihan dalam dan luar toko
• Melakukan pelayanan kepada pelanggan
• Menerima barang datang
• Melakukan display barang di rak penjualan dan gudang toko
• Melakukan transaksi penjualan

Menyediakan dan menciptakan lingkungan kerja yang berkinerja tinggi, melalui peningkatan hubungan karyawan, pengembangan kepemimpinan, rekrutmen dan seleksi, manajemen kinerja, pelatihan, serta administrasi kebijakan dan prosedur SDM.

Melindungi personel dan lingkungan dari bahaya serta mengingatkan personel akan peraturan keselamatan dan membantu mereka bekerja dengan aman.

Pekerjaan ini membutuhkan :



• -Menerapkan keselamatan dan kesehatan kerja (K3) selama mengoperasikan gondola antara lain adalah melaksanakan pemeriksaan diri tentang kesehatan dan kesiapan sebelum mengoperasikan gondola, mengidentifikasi potensi bahaya dan resiko kerja, memeriksa, memilih dan menggunakan alat pelindung diri (APD), memeriksa dan menggunakan system keselamatan.
• -Menerapkan komunikasi yang efektif di tempat kerja antara lain adalah menginterprestasikan dan menyampaikan informasi ditempat kerja, menerapkan pencatatan sesuai tugas di tempat kerja.
• -Menerapkan kerjasama ditempat kerja, antara lain adalah mengidentifikasi tujuan dan peran dalam kelompok kerja, mengidentifikasi tugas dan tanggung jawab setiap anggota dalam kelompok, melaksanakan tugas sesuai dengan tanggung jawabnya dalam kelompok.
• -Mengidentifikasi spesifikasi teknik gondola antara lain adalah mengidentifikasi kinerja dan kelayakan gondola, mengidentifikasi fungsi system mekanis gondola, mengidentifikasi fungsi system elektris gondola.

DeskripsiPekerjaan :

• 
  
• -Melaksanakan pemeriksaan gondola sebelum dioperasikan antara lain adalah melakukan pemeriksaan keliling area pada bagian atas gedung dilokasi konstruksi system gondola, melakukan pemeriksaan system kerja tali baja, melakukan pemeriksaan system kelistrikan daru gondola, melakukan pemeriksaan perangkat keranjang gondola.
• -Melakukan gerakan dasar gondola antara lain melaksanakan uji coba motor penggerak, melaksanakan uji coba fungsi “Blockstop wire rope” untuk menstabilkan gerakan gondola, melakukan uji fungsi pengaman gerakan meluncur, membuat laporan hasil uji coba gerakan dasar pengoperasian gondola.
• -Melaksanakan operasional gondola antara lain melakukan pemeriksaan kondisi cuaca sebelum mengoperasikan gondola, melakukan pemasangan rambu-rambu kerja, mengoperasikan system komunikasi yang akan digunakan saat bekerja, Mengoperasikan system gondola dengan aman sesuai petunjuk pemakaian.
• -Membuat laporan harian operasi antara lain adalah membuat laporan harian operasi, membuat laporan K3 dan menyampaikan laporan kepada atasan langsung.

Kualifikasi :

• - Pria
• - Usia maksimal 40 tahun
• - Pendidikan min SMA/SMK sederajat
• - Pengalaman di bidang Gondola min 1 tahun
• - Mempunyai sertifikat SIO Gondola
• - Mampu menggunakan alat Gondola dan Repling
• - Tidak takut ketinggian
• - Tanggung jawab dan pekerja keras

Hari Kerja

Senin - Sabtu

Jam Kerja

08:00 - 17:00

Requirements :

• ~Menciptakan suasana dan kondisi kantor yang bersih, rapi, nyaman, dan menarik
• ~Memberikan pelayanan yang prima kepada staff kantor
• ~Membersihkan dan merapikan serta merawat seluruh fasilitas kantor.
• ~Menjaga kebersihan dan kerapihan seluruh area umum yang ada di kantor
• ~Melayani tamu dan permintaan staff.

Kualifikasi :

• ~Usia maksimal 35 Tahun
• ~Berpenampilan bersih dan rapi
• ~Mempunyai pengalaman bekerja sebagai Housekeeping atau Cleaning Service lebih diutamakan
• ~Jujur, Rajin dan pandai bersosialisasi
• ~Bertanggung jawab dan profesional terhadap pekerjaan

Requirements :

• ~Minimal D3 (semua jurusan) diutamakan pengalaman bekerja di bidang Housekeeping.
• ~Pengalaman kerja minimal 3 tahun di Shopping Mall atau Property Management dan diutamakan di posisi yang sama.
• ~Mampu mengoperasikan komputer dan sistem Microsoft Office.
• ~Mengetahui standar pelayanan Housekeeping dan Pest Control.

Responsibilities :

• ~Menyusun rencana kerja, perawatan, dan pengawasan area seluruh pekerjaan dan peralatan Departemen Housekeeping yang berkaitan dengan: Cleaning Services, Pest Control, Sanitation & Hygiene
• ~Memeriksa secara berkala jadwal program kerja dan rekapitulasi laporan vendor Housekeeping yang telah dibuat mencakup: Rencana Kerja Harian, Rencana Kerja Mingguan, Rencana Kerja Dua Mingguan, Rencana Kerja Bulanan Dan Rencana Kerja Tahunan.
• ~Melakukan inspeksi harian dan memastikan bahwa setiap tugas yang diberikan kepada vendor dapat berjalan dengan baik, tepat dan sesuai dengan harapan.
• ~Memberikan arahan metode atau tata cara pelaksanaan tugas yang dijalankan kepada vendor untuk mencapai hasil maksimal dan standar yang diharapkan.

Bertugas untuk menjawab panggilan telpon dari pelanggan untuk menyelesaikan masalah yang dialami oleh pelanggan, untuk kemudian diberikan solusi dari permasalahan tersebut

• Handle end to end recruitment process for courier
• Checking candidate document
• Interviewing candidate
• Making a report

1. Management Trainee adalah program percepatan pengembangan karyawan yang didesign oleh perusahaan untuk menciptakan pemimpin yang handal melalui penyediaan kurikulum yang terintegrasi dengan proses belajar berdasarkan pengalaman dan latar belakang pendidikan.
2. Peserta program Management Trainee akan menjalani pelatihan secara offline dan online serta On Job Training yang akan dilakukan di Kantor Pusat maupun cabang BFI Finance di Seluruh Indonesia.
3. Lulusan program Management Trainee untuk mempersiapkan Talent (Supervisor/Specialist/Officer) di berbagai bidang seperti kredit pembelian unit, lease back ataupun project.

Bertugas melakukan negosiasi, edukasi dan penagihan kepada konsumen BFI yang mengalami kendala / keterlambatan dalam penyelesaian pembiayaan agar konsumen dapat membayar / menyelesaikan pembiayaannya sebelum dilakukan penarikan Asset/Unit. Konsumen yang di handle untuk keterlambatan 1-90 hari.

1. Bertugas melakukan rekrutmen Bussines Agent (BA) / Mediator yang calon konsumen yang membutuhkan pembiayaan dengan jaminan BPKB Mobil.
2. Menjaga hubungan kerja yang baik dengan BA guna mendapatkan prospek konsumen yang valid dan berkualitas agar mendukung pencapaian target yang ditetapkan.

• Manage End to End financial accounting for our entities in Indonesia which includes performing accounting, managing accrual and deferrals, preparing bank reconciliations and related schedules to the balance sheet.
• Preparation and submission of monthly management accounts (P&L and Balance Sheet) and related schedules as a part of Group reporting. Presentation of results and providing clarifications to the Country/Regional business Leaders, as and when required.
• Assist with preparation of Annual budgets, and submission of monthly forecasts. To be groomed as the Indonesia finance lead and as a strong business partner to our Country Leader/s in Indonesia.
• Analysis with respect to project profitability and providing variance analysis to the business leaders on monthly basis, for driving further actions.
• Review invoices and expenses processed by our India offshore team, and ensuring accounting is accurate and acceptable. Initiate vendor payments through internet banking.
• Preparation of cash flow statements on weekly basis, and driving related strategies from senior management.
• Interact with External Auditors (Annual activity) – provide necessary information, schedules and explanations to ensure smooth and timely audits.
• Working with our service provider to ensure timely and accurate tax reporting, following up on tax matters (including Faktur Pajaks, withholding tax certs). Work with our tax advisor (annual activity) for timely Income tax submissions/assessments and coordinate tax audit responses when need be.
• To become our finance systems champion and a finance subject matter expert to our business teams in Indonesia. Perform any other finance tasks as assigned from time to time.

Job responsibilities:

• Source and procure supplies and materials needed for daily operations.
• Create and manage purchase orders, tracking delivery times and order status.
• Monitor inventory levels and forecast future demand.
• Establish and maintain relationships with vendors and negotiate pricing and agreements.
• Work closely with other departments to ensure timely delivery of goods and efficient communication.
• Resolve any discrepancies or issues with orders.
• Develop and implement cost-saving initiatives and strategies.

• Bachelor's degree in Accounting.
• Minimum 2 years of experience in purchasing or a related field.
• Strong knowledge of procurement processes and procedures.
• Proficient in Microsoft Office and purchasing software.
• Excellent communication and negotiation skills.
• Ability to multitask and prioritize effectively.
• Detail-oriented with strong organizational skills.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Description of Duties:

• Leads the Accounts ‘strategy and development of LUXASIA Brands in the Chain Stores. This includes managing key accounts, partnering with business managers to arrive at solid trade marketing strategies and plans, defining strategic brand and SKU assortment as well as appropriate planogram and merchandising to have a strong representation in these strategic Lifestyle channels.
• Negotiates for trade margins and rentables ensuring that all components of the value chain are maximized
• Prepares bottom-up sales forecast as input to Annual Budget Planning
• Co-champions monthly S&M meetings and cycle meetings to align the sales organization on objectives, strategies and plans
• Delivers the monthly quota for the channel and ensures appropriate allocation of quota to direct reports and frontliners.
• Conducts a monthly business review of respective channels and develops the recommended action plans as needed to ensure our brands win in the channel
• Champions healthy Customer P&Ls and identifies the right investment model for the channel
• Ensures flawless execution at point of sale in the department store and chain store channel
• Provides timely feedback on developments in the channel as well as competitor initiatives

Knowledge & Skills:

• Retail or FMCG with a background in the Luxury Lifestyle Industry. Background in Handling SM or any SM Affiliates
• Degree in Business/Marketing or relevant discipline with at least 3 to 5 years prior work experience in MNC, FMCG and Retail
• Excellent oral and written communication in the English language
• Strong Channel/Key Account Management

• Positive attitude and change management skills, fast response, result-driven with goal-oriented
• Strong analytical, planning, managerial and organizational skills
• Demonstrated ability to set clear expectations and communicate effectively
• Strong negotiation, convincing and problem-solving skills
• Knowledgeable in MS office application and P&L management
• Possess Winning Attitude in handling internal and external customers.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Area Industry South

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

• Review data for accuracy and consistency.
• Ensure data synchronization with dashboards and confirm accuracy.
• Manually update systems when automated synchronization is unavailable.
• Manually track inventory details like entry dates, SKUs, testing dates, and sales dates.
• Generate and report weekly and monthly sales data, Gross Merchandise Value (GMV), and account balances.
• Reconcile invoices for logistics, insurance, and freelance usage.
• Accurately record purchases in the finance system (Peakflo) and track purchases on platforms like Tokopedia and Shopee.
• Create weekly and monthly budget forecasts and realizations.
• Compare budgeted figures with actual invoices and prepare reconciliation reports.
• Oversee mobile phone testing to ensure quality standards.
• Collaborate with team members for smooth operations and accurate data reporting.
• Communicate effectively with the team to ensure operational alignment and understanding.

Objective

To accelerate MAKE UP FOR EVER business and strengthen brand presence across all OMNI channel with effective strategies and implementation with right criteria to fit with our brand DNA and values.

In this position, the candidate will be involved in planning marketing strategies (product and PR) and implement good execution that helps to translate into sales. The candidate need to have a min. 2-3 years of experience in marketing scope and strong analytical in product performance – data management. A passion for beauty industry and excellent communication skills that fit to represent our brand positioning and DNA.

At MAKE UP FOR EVER, you can expect a challenging yet interesting working experience with an internationally well-known prestige beauty brand in Indonesia

The candidate also needs to demonstrate a positive work ethic and able to work closely with all functions and with external parties with strong drive and responsibility in handling his/her KPIs towards business – brand growth

Current MAKE UP FOR EVER OMNI channel 2024:

Boutique, Dept Store, Sephora & E-Commerce

Key Duties & Responsibilities

Develop integrated marketing campaigns (PR, social media, direct marketing, digital) to build MAKE UP FOR EVER brand desirability & strengthen positioning in Indonesia. Create awareness of the brand & build customer engagement that translated into Sales – business growth.

You will closely work with Regional team for marketing plan & execution. Creating & presenting business review, sales & campaign performance reports

Products:

• Merchandising allocation (Sellable, Tester, GWP) – forecasting from SG to ID based on assortment planning, store DOI and demand from retailers with clear product analysis vs demand/stock.
• Inventory management for healthy stocks and ability to identify stock issues and provide depletion plan (promo mechanics, exhibition, etc)
• Planning & execute retail monthly mechanic based on analytic sales trend, past performances, upcoming campaign. Do active monitor & tracking, give recommendation to manager and team regarding action plan on trade mechanics
• Good knowledge & actively alert with Beauty market – competitors – trend with good insights – recommendations for brand communication / key focus products action plan 
• On time preparation and execution for all trade related, liaise with other team on the implementation (POP, Voucher, and other visuals) with quality / standard of premium brand
• Support cross function departments for product queries

PR - Digital:

• Work closely with in-house & external agencies to translate / apply brand visual – assets towards tactical, with good eyes & detail on visual and brand premium positioning.
• Source Marketing opportunities through partnership with external parties & build relationship (Mall, Retailers, other brands)
• Generating and executing marketing campaigns across social media platforms such as Facebook, Instagram, Tiktok, Google with agencies. Analyse report provided by Agency and summarized the key metrics result into internal marketing report data
• Conduct market research, competitor review. Monitoring competitor activity and generating leads link for products
• Knowledge in organising Marketing & PR Event (in-store gathering, Product Launching, KOL/MUA gathering, Pop Up Store). Liaising with agency to maximise visibility & create impactful result
• Create post mortem reports on every Marketing activations with clear KPI result and qualitative insights to be presented to Internal & Regional team (PR Events, Make up workshop, and other activations)
• Build & maintain good relationship with KOL & Celebrity MUAs, able to represent the brand in all professional events/brand engagement with external parties
• Manage A&P given with right investment plan, clear KPI & ROI analysis. Campaign evaluation with quantitative & qualitative insights
• Actively update and expand the knowledge within PR & Digital environment. Initiate valuable insights that will help to further expand brand business and growth

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work-life balance important to you? Are you a self-starter eager to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you. 

NielsenIQ is seeking a talented Sales Development Representative (SDR) to manage, develop and grow qualified lead volume and sales pipeline for the eCommerce solution portfolio. This role is primarily responsible for:  

• Qualifying inbound inquiries to determine sales readiness 
• Outbound prospecting via email, social, and phone into target accounts in an effort to schedule initial meetings for sales representatives and 
• Supporting in-person and virtual events via pre-and post-event outreach. 
• This role is often the first touchpoint for prospects interested in NielsenIQ solutions and will set the tone for the sales cycle following. Professionalism, enthusiasm, and excellent communication are key characteristics to be successful in this role. The ideal candidate will be a highly energized self-starter who can thrive working autonomously while also being skilled at building solid working relationships with cross functional team members and sales. 

Responsibilities

• Learn continuously and develop into an industry and NielsenIQ solutions expert 
• Effectively pitch products and solutions to key decision makers at all levels of a prospect’s organization by understanding their needs and demonstrating how NielsenIQ solutions can meet their requirements 
• Respond to and effectively qualify inbound inquiries in a timely manner to assess sales readiness and qualifications prior to connecting prospects with sales resources 
• Conduct outbound prospecting activities (phone calls, email, social media, attend tradeshows) into target markets/accounts to identify, connect and engage (schedule meetings) with decision makers in order to generate qualified, sales-ready leads 
• Support the success of marketing sponsored in-person and virtual events; including pre-event promotion to drive attendance and post-event follow up to engage and qualify prospects for sales 
• Maintain accurate CRM records of all lead and prospecting activities by consistently adhering to defined lead management processes and SLAs 
• Build relationships with aligned sales team members to nurture leads through opportunity and ensure lead quality is driving conversion to pipeline and revenue 
• Develop and methodically drive execution of daily, weekly, and monthly activity cadence plans that maximize prospecting efficiency and effectiveness including; account and contact-level research, pre-call planning, and hyper-personalized messaging via key channels 
• Meet and exceed key activity and performance metrics for calls, emails, social touches, appointments scheduled, conversion to opportunity, and beyond