• Prepare and analyze monthly financial reports (PL Report, Balance Sheet & CF Report).
• Check all tax filings, tax reports and tax payments are submitted accurately and on time.
• Supervise tax planning in accordance with accounting rules, applicable tax regulations and legislation, and carry out updates on tax payments and reporting if there are material changes, so that they are in accordance with Budget Tax Planning.
• Check and analyze financial reports and Periodic Tax Returns every month and ensure the accuracy of financial reports and completion on time.
• Providing documents required during the audit of financial reports, supervising the implementation of storage of accounting files and documents by documenting, codifying and implementing orderly administration of accounting documents.
• Providing tax documents required during audits, and supervising the storage of tax files and documents by documenting, codifying and implementing orderly administration of tax documents
• Identify and mitigate tax risks on transactions
• Update related international tax & tax regulations

Deskripsi Pekerjaan :

1. Membentuk team sales dibawah kepemimpinan
2. Monitor target dan team supaya bisa memenuhi tanggung jawab
3. Memenuhi target penjualan perhari dan perbulan
4. 1 minggu 6 hari kerja (tidak libur weekend dan tgl merah)

•Assists the Asst. Outlet Manager to manage the team

•Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z

•Ensures guest satisfaction, quality and high standards of service for customers

•Helps the point of sale attain profitable results

•Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

• Responsible for assisting all monthly postings and month-end tasks to ensure the completeness and accuracy of general ledger, compliance with IFRS.

• Oversee and manage the preparation of monthly Balance Sheet reconciliations.

• Collaborate with other departments to resolve outstanding issues on monthly balance sheet reconciliations.

• Oversee and manage the overall financial activities of the company, ensuring accuracy and timely financial reporting.

• Develop and manage an end-to-end accounting and bookkeeping system for financial reports and tax reports.

• Establish / Develop the proper accounting methods, policies, and principles complies with accounting and tax standards.

• Coordinate and complete annual audits.

• Improve systems and procedures and initiate corrective actions.

• Provide leadership and mentoring to the finance and accounting team, fostering a culture of continuous improvement and professional development.

1. Supervising the operational activities of the telesales team and ensuring target achievements.

2. Assisting the Head of Sales in preparing reports and lists required by management.

3. Ensuring dicipline, productivity. and enhancing the quality of the telesales team.

4. Make inquiry to Merchandiser team for product requests currently not available

5. Handling escalation from the telesales team for unresolved issues.

6. Planning telesales team activities, distributing lead proportionally, including participating in join calls to support the team.

7. Providing coaching, training and evaluations the team members.

8. Coordinating with other departments to ensure all internal telesales activities are properly planned and managed.

Deskripsi Pekerjaan - Building Manager

Tujuan Pekerjaan : 

Bertanggung jawab untuk mengelola dan memastikan operasional sehari-hari dari gedung atau fasilitas yang mereka tangani berjalan dengan efisien, aman, dan sesuai dengan standar yang ditetapkan. Juga memastikan kepatuhan terhadap peraturan dan kebijakan yang berlaku serta memastikan kenyamanan dan keamanan bagi penghuni atau pengguna gedung.

Tanggung Jawab Utama:

1. Mengelola semua aspek operasional sehari-hari gedung, termasuk keamanan, pemeliharaan / perawatan, kebersihan, dan fasilitas.
2. Menyusun dan melaksanakan jadwal rutin untuk perawatan gedung, termasuk sistem HVAC (Pemanas, Ventilasi, dan Pendingin Udara), peralatan listrik, sanitasi, dan perawatan lainnya.
3. Mengawasi dan mengkoordinasikan proyek-proyek perbaikan atau renovasi gedung.
4. Berkoordinasi dengan kontraktor, vendor, atau penyedia jasa lainnya untuk memastikan pekerjaan dilakukan sesuai dengan spesifikasi dan jadwal yang ditetapkan.
5. Mengelola tim staf gedung, termasuk perekrutan, pelatihan, evaluasi kinerja, dan pengembangan staf.
6. Menyusun jadwal kerja dan memastikan kehadiran yang konsisten.
7. Memastikan kepatuhan terhadap semua peraturan, dan kebijakan yang berlaku.
8. Menyelenggarakan inspeksi keselamatan dan memastikan prosedur evakuasi dan darurat diperbarui dan dipraktekkan secara teratur.
9. Menjaga hubungan yang baik dengan penghuni gedung atau pengguna fasilitas.
10. Menangani keluhan atau masalah operasional yang muncul dan mencari solusi yang memuaskan.

Kualifikasi:

• Pengalaman kerja dalam manajemen gedung atau fasilitas serupa di posisi yang sama min 5 tahun.
• Pengetahuan yang kuat tentang sistem teknis dan peraturan terkait manajemen gedung.
• Kemampuan komunikasi yang baik dan keterampilan kepemimpinan yang efektif.
• Kemampuan untuk bekerja secara mandiri serta dalam tim.
• Keahlian dalam manajemen waktu dan pengorganisasian yang baik.

Pendidikan:

S1 Teknik Sipil atau Teknik Elektro

Rooms Supervisor
Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service

1. Management Trainee adalah program percepatan pengembangan karyawan yang didesign oleh perusahaan untuk menciptakan pemimpin yang handal melalui penyediaan kurikulum yang terintegrasi dengan proses belajar berdasarkan pengalaman dan latar belakang pendidikan.
2. Peserta program Management Trainee akan menjalani pelatihan secara offline dan online serta On Job Training yang akan dilakukan di Kantor Pusat maupun cabang BFI Finance di Seluruh Indonesia.
3. Lulusan program Management Trainee untuk mempersiapkan Talent (Supervisor/Specialist/Officer) di berbagai bidang seperti kredit pembelian unit, lease back ataupun project.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Area Industry South

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.

As a Front Desk Supervisor, you will greet guests, assign rooms, handle complaints, and assist with check-in and check-out procedures. You will also be responsible for providing information about our hotel, amenities, and services, as well as up-selling additional facilities when appropriate.

We are looking for someone with excellent communication and problem-solving skills, as well as the ability to multi-task and work well under pressure. Previous experience in a similar role in a large luxury resort is preferred.

• Minimum of 2 years experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

You will be at the front seat in delivering the best service and experience to our customers through retail.  Responsible for end-to-end operational and customer excellence, people development, assortment, and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy, and procedural implementation - the Area Supervisor is expected to have great grit in performance analysis and measurable action plan through collaboration between all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Indonesia over the next few years. Reporting directly to the Assistant Retail Manager, you will analyse, interpret, and report operational business results to ensure that the overall success of a cluster of stores is attained.

Main Responsibilities

Team Management & Leadership

• Together with the Assistant Retail Manager building a strong and high performing retail store team to achieve the desirable and targeted KPI and store metrics target, improve store and team productivity, and to ensure the profitability of all stores.
• Strategize manpower resource planning and management for all stores (including but not limited to oversee shift schedules, retail staff budgeting, monitor the performance of team productivity and efficiency, socialise employment SOPs, and implement disciplinary metrics) to achieve optimal staffing levels and build a high performing retail store team.
• Set standards and objectives for store teams to ensure the team provides seamless customer experience and operational process; inspire and enable the team to provide a top notch and LB service to all customers through training and mentoring with the Retail Trainer.

Retail Performance & Operational Excellence

• Responsible for the achievement of all stores' performance targets by monitoring daily/weekly/monthly/yearly performance, identifying the challenges in the floor, and providing insights and actionables initiatives to ensure all performance metrics achievements.
• Implement, monitor, and evaluate general store administration/operational aspects to ensure compliance with policies and procedures in Love, Bonito, and to increase store productivity and efficiency.
• Monitor retail store customer experience (including customers inquiries and complaints), facilitate escalated complaints and solutions findings, and develop strategies to enhance the customer experience to ensure retail store customer satisfactions.
• Collaborate closely with the Operations and Merchandising team to understand the customer type of Love, Bonito stores and allocate the right assortment to drive the overall performance of the store.
• Maintain attractive store conditions, by working closely with the Visual Merchandising team, to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches, develop strategies to enhance future sales, and evaluate the performance.
• Collaborate closely with Assistant Retail Manager for the brainstorming and execution of campaigns, events, improvements, and store openings. 
• Responsible for retail marketing initiatives analysis, execution, and evaluation to improve overall performance metrics and gain awareness.
• Identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency.

Requirements & Experiences :

• Minimum 3 years of experience in the retail industry, preferably in fast fashion. 
• Minimum 2 years of experience in managing a retail team(s) - both front and back of house. 
• Minimum diploma degree in finance/communications/marketing/merchandising.
• Moderate knowledge in Visual Merchandising and able to implement a creative visual merchandising strategy to optimise layout, display-in-store is preferred
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better. 
• Strong leadership and interpersonal skills with a proven ability communicate across different levels of an organisation
• Distinct communication skills, to include a willingness to offer positive and negative feedback as needed
• Data centric and tech-savvy. 
• Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends
• Able to work a schedule that reflects the business levels and needs of the stores. 
  

What you should be :

• A Love, Bonito ambassador who believes in and embodies our culture and core values.
• Good understanding and huge passion for retail women fashion apparel business.
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching, and mentoring a strong team of 100 people. 
• A performance-driven attitude with a hunger and thirst for results and sales. 
• A high degree of professionalism, work ethic, grit, judgement, and keen attention to detail.
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders.
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship. 
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

•Responsible for providing consistent housekeeping service to Guest Room, Restaurant and Public Area.

•Maintain  cleanliness all section in the hotel.

•Supervise Housekeeping team.

•Assist HK Manager in Reporting.

•Establish and maintain effective employee working relationships.

We are currently seeking a dedicated and experienced F&B Supervisor to join our team at AYANA Hospitality. As an F&B Supervisor, you will be responsible for overseeing the day-to-day operations of the food and beverage department, ensuring the highest level of service and guest satisfaction. You will work closely with the F&B Manager to uphold our standards of excellence and contribute to the success of our establishment.

Key Responsibilities:

• Assist in managing and supervising all F&B outlets and events
• Ensure smooth operation and coordination between front of house and back of house
• Monitor and maintain quality standards in service delivery and presentation
• Train and motivate staff to provide exceptional customer service
• Handle guest feedback and resolve issues in a professional and timely manner
• Assist with inventory control, ordering, and stock management
• Adhere to all health and safety regulations

If you have a passion for delivering exceptional dining experiences, excellent leadership skills, and a strong attention to detail, we would love to hear from you. Join our team and be part of an exciting journey with AYANA Hospitality.

• Proven work experience as an F&B Supervisor or similar role
• In-depth knowledge of food and beverage operations and service standards
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Good problem-solving and decision-making skills
• Ability to work under pressure and in a fast-paced environment
• Familiarity with restaurant management software is a plus

• Manage day to day operation on the call center and logistics
• Hire, train, and monitor telesales agents
• Implement procedures to improve overall operations and meet SLA’s and sales target
• Managing and optimizing call center  
• Analyze key operations metrics to determine KPI and SLA for telesales agents

A Steward Supervisor oversees the stewarding department and ensures that all kitchen and restaurant areas are clean, well-maintained, and equipped with necessary supplies. A Steward Supervisor is responsible for managing a team of stewards and ensuring they follow proper cleaning and sanitation procedures. They are also responsible for coordinating with other departments, such as the kitchen, restaurant, and banquet teams, to ensure that all equipment and supplies are available and ready for use. Additionally, they may be responsible for managing inventory levels and placing orders for cleaning supplies, kitchenware, and other equipment as needed. 

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at West Jakarta
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at South Jakarta
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

What you will be doing:

• Assists the Asst. Outlet Manager to manage the team
• Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Sukabumi/Cianjur;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Sukabumi/Cianjur dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Jakarta;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Jakarta dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Cirebon;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Cirebon dan Remote Working (WFH).

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at East Jakarta

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with various departments, and maintaining overall team performance.

Responsibilities

• Ensure efficiency, effectiveness, and excellence in service delivery.
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolution in a timely manner.
• Collaborate closely with cross-functional teams such as Product, Operations Planning, Business Team, and others to address customer issues and improve processes.
• Develop and implement strategies to enhance the overall customer experience and satisfaction.
• Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
• Provide regular coaching, feedback, and training to team members to foster their professional growth and development.
• Establish and maintain strong relationships with internal stakeholders to facilitate seamless communication and collaboration.
• Conduct regular performance evaluations and performance management activities for team members.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve customer service operations.

• At least 3 years of experience in the Customer Service industry.

• At least 1 year of experience as a Team Leader, Supervisor, or equivalent position.
• Experience in the Financing Business sector is highly desirable.
• Knowledge about OJK (Otoritas Jasa Keuangan) Regulations is a must.
• Proven experience in handling escalations and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Strong problem-solving skills and the ability to think critically and strategically.
• Demonstrated ability to lead, motivate, and develop a team of customer service professionals.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional organizational skills and attention to detail.
• Commitment to delivering outstanding customer experiences and driving customer satisfaction.

The primary purpose of this position is to provide leadership and direction to the QC Laboratory Data Integrity Team. The role is accountable to manage data integrity, investigation, personnel training, laboratory documentation, laboratory equipment qualification, calibration and computerized system validation and gap analysis against Pfizer Quality Standard/cGMP and all GMP-related records in QC Laboratory

How You Will Achieve It

• Drive team engagement and effective communication within QC Laboratory Data Integrity Team
• Actively coordinate with the teams to ensure the project (i.e. laboratory equipment qualification, etc.) in QC Laboratory are delivered in the most effective way and meet target dates
• Maintain and ensure compliance in Quality and Safety such as submitting CASR, QAR/ER, safety incident and CAPA as per committed in QC Laboratory
• Review and approve protocol and report of qualification of laboratory instrument
• Guide and accompany analyst during qualification of laboratory instrument
• Review computerized system validation result in the QC Laboratory 
• Perform periodic review related to audit trail, user privilege, back-up, restore and data integrity gap assessment for instrument and QC documents 
• Hold and maintain administrator account in equipment and instrument in QC Laboratory
• Maintain QC Laboratory documentation and doing Laboratory investigation, Manufacturing investigation and closure of all commitments.
• Manage calibration activities and review calibration/verification report
• Manage curricula and training assignment, and ensure training completion in QC Laboratory
• Revise SOP, STP and other GMP document in QC Laboratory, as required
• Perform training to QC Laboratory Personnel, as required

Qualifications

Must-Have

• Graduate from Faculty of Pharmacy or Chemical Science (S1, Undergraduate Degree)
• 3+ years’ experience
• Laboratory supervisory experience
• Knowledge of Good Manufacturing Practices {also cGMP} compliance requirements for Quality Control Laboratories
• Experience with leading colleagues and/or projects
• Strong people management experience
• Demonstrated skills in collaboration, attention to detail, and communication skills
• Ability to handle complex and detailed situations with a focus on quality

Nice-to-Have

• Master's degree
• Six sigma certified
• Relevant pharmaceutical experience.
• Experience with microbiological risk assessments
• Knowledge of Laboratory Information Management System Empower and Microsoft Office
• Working knowledge and understanding of requirements as it relates to method qualification and testing of components and finished products

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

• Generate leads for SME financing that includes qualifying leads, retaining and expanding existing relationships, and following up inquiries from potential SME leads, especially for Consumer Goods Distributors customer/potential customers.
• Identify borrower’s needs, which may create unique, innovative, and high-value customer solutions.
• Present and pitch products to potential customers and negotiate the terms and conditions.
• Undertake and log comprehensive fact finds with both existing and new clients, establishing the key specific business needs, benefits sought, and any potential barriers to sale
• Take an active involvement and assist in the preparation of any major project and partnership tender as required.