Tujuan Jabatan :

Membantu mengelola dan memonitor biaya pembangunan proyek untuk mendapatkan biaya yang efektif dan efisien sesuai standar kualitas yang telah ditetapkan, khususnya untuk pekerjaan struktur dan arsitektur.

Kualifikasi Persyaratan :

1. Lulus Pendidikan Strata 1 dari Program Studi Teknik Sipil atau Arsitektur.
2. Memiliki pengalaman kerja minimal 5 tahun di bidang Quantity Surveying terutama untuk pekerjaan struktur dan arsitektur, di perusahaan konsultan atau pengembang properti.
3. Memiliki pengetahuan tentang perancangan dan arsitektur, manajemen konstruksi, dan manajemen proyek beserta prosedur terkait.
4. Mampu merencanakan dan mengatur pekerjaan serta memimpin kelompok kerja.
5. Memiliki ketrampilan bernegosiasi dan berkomunikasi dengan matang.
6. Bekerja dengan disiplin, mandiri, perhatian terhadap detail, dan efektif dalam mencapai target.
7. Bersedia ditugaskan di area Jabodetabek.

Tanggung Jawab Utama :

1. Membantu dalam perhitungan dan memeriksa data yang dibutuhkan dalam penyusunan budget proyek.
2. Membantu mengelola pengendalian Variation Order, memeriksa VO yang diajukan oleh kontraktor serta melakukan negosiasi.
3. Menyiapkan dokumentasi tender, mengevaluasi perhitungan Bill of Quantity.
4. Meningkatkan ketepatan waktu penyelesaian proses tender dan membuat evaluasi tender.
5. Memeriksa dan mengevaluasi estimasi biaya yang diajukan oleh konsultan dan kontraktor.
6. Memantau perkembangan harga material, upah, dan pelaksanaan pekerjaan.
7. Membuat laporan progress proyek yang berkaitan dengan biaya proyek.
8. Membuat rekomendasi atas progress pekerjaan konsultan dan kontraktor.
9. Menyusun laporan secara berkala kepada Head of Quantity Surveying Department.

• Membantu dalam perhitungan dan memeriksa data yang dibutuhkan dalam penyusunan budget proyek, terutama untuk pekerjaan mechanical, electrical, electronic, and plumbing.
• Membantu mengelola pengendalian Variation Order, memeriksa VO yang diajukan oleh kontraktor serta melakukan negosiasi.
• Menyiapkan dokumentasi tender, mengevaluasi perhitungan Bill of Quantity.
• Meningkatkan ketepatan waktu penyelesaian proses tender dan membuat evaluasi tender. 
• Memeriksa dan mengevaluasi estimasi biaya yang diajukan oleh konsultan dan kontraktor.
• Memantau perkembangan harga material, upah, dan pelaksanaan pekerjaan.
• Membuat laporan progress proyek yang berkaitan dengan biaya proyek.
• Membuat rekomendasi atas progress pekerjaan konsultan dan kontraktor.
• Menyusun laporan secara berkala kepada Head of Quantity Surveying Department.

• Supervise and coordinate the daily activities of the accounting department.
• Ensure accurate and timely recording of transactions in the general ledger.
• Review and reconcile general ledger accounts.
• Prepare and review financial statements and management reports.
• Ensure compliance with accounting principles and company policies.
• Assist in the implementation of financial systems and process improvements.
• Provide guidance and training to accounting staff.

• Bachelor's degree in Accounting/Finance
• Minimum 3 years of experience in accounting, with at least 1 year in a supervisory role.
• Preferably having experienced in accounting firm.
• Strong knowledge of accounting principles and practices.
• Proficiency in accounting software and MS Office.
• Excellent analytical and problem-solving skills.
• High attention to detail and accuracy.
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

About The Role

As a SIte Supervisor, you will be responsible for the operational management at our project site. You will oversee all aspects of the work, ensuring quality and safety and keeping the project on schedule and within budget.

Key Duties and Delights

• Overseeing all activities and work at the project site to ensure compliance with the project plan and schedule.
• Determining the workforce and other resource requirements for the project and efficiently managing resource allocation.
• Ensuring the quality of work meets established standards and monitoring the progress of work regularly.
• Have the ability to manage workers on-site, sub-contractors, suppliers, etc.
• Coordinate with all relevant stakeholders starting from clients, landlords, etc.
• Communicating effectively with the project team, stakeholders, and management regarding the project’s progress and emerging issues.
• Make daily reports and send all on-site work reports.
• Work closely with the Project Coordinator, Project Manager in developing detailed design drawings and Project Timelines.
• Performing KYB tests with our contractor partners.

• High-school graduate or equivalent or a related field and relevant work experience is a plus
• Minimum of 1 years of experience in construction industry
• Previous experiences as a Site Supervisor or related positions and familiar with fit-out procedures or Interior/Civil Project
• Proficiency in project management tools and related software is a plus
• Good communication skills and the ability to adapt to various stakeholders
• Strong leadership skills and the ability to motivate a team
• Strong knowledge of construction regulations, processes, and safety standards
• Result oriented and ability to work under pressure to meet project deadlines
• Used to handling various projects at the same time

1. Conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Supervising the work of staff.
4. Implementing thorough and organized documentation.
5. Ensuring that the organization complies with all relevant tax laws and regulations

• Bachelor degree in accounting/ finance/ taxation.
• Minimum 3-4 years of experience in related field.
• Certified in Brevet A & B is preferable
• Have experience in tax consultant
• In-depth knowledge of tax laws, regulations, and compliance requirements.
• Experienced in transfer pricing is preferable
• Strong analytical and problem-solving skills to interpret complex tax regulations
• Effective communication skills, both written and verbal.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Lampung & Palembang

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Dumai

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

• Prepare and analyze monthly financial reports (PL Report, Balance Sheet & CF Report).
• Check all tax filings, tax reports and tax payments are submitted accurately and on time.
• Supervise tax planning in accordance with accounting rules, applicable tax regulations and legislation, and carry out updates on tax payments and reporting if there are material changes, so that they are in accordance with Budget Tax Planning.
• Check and analyze financial reports and Periodic Tax Returns every month and ensure the accuracy of financial reports and completion on time.
• Providing documents required during the audit of financial reports, supervising the implementation of storage of accounting files and documents by documenting, codifying and implementing orderly administration of accounting documents.
• Providing tax documents required during audits, and supervising the storage of tax files and documents by documenting, codifying and implementing orderly administration of tax documents
• Identify and mitigate tax risks on transactions
• Update related international tax & tax regulations

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Deskripsi Pekerjaan :

1. Membentuk team sales dibawah kepemimpinan
2. Monitor target dan team supaya bisa memenuhi tanggung jawab
3. Memenuhi target penjualan perhari dan perbulan
4. 1 minggu 6 hari kerja (tidak libur weekend dan tgl merah)

•Assists the Asst. Outlet Manager to manage the team

•Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z

•Ensures guest satisfaction, quality and high standards of service for customers

•Helps the point of sale attain profitable results

•Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

• Responsible for assisting all monthly postings and month-end tasks to ensure the completeness and accuracy of general ledger, compliance with IFRS.

• Oversee and manage the preparation of monthly Balance Sheet reconciliations.

• Collaborate with other departments to resolve outstanding issues on monthly balance sheet reconciliations.

• Oversee and manage the overall financial activities of the company, ensuring accuracy and timely financial reporting.

• Develop and manage an end-to-end accounting and bookkeeping system for financial reports and tax reports.

• Establish / Develop the proper accounting methods, policies, and principles complies with accounting and tax standards.

• Coordinate and complete annual audits.

• Improve systems and procedures and initiate corrective actions.

• Provide leadership and mentoring to the finance and accounting team, fostering a culture of continuous improvement and professional development.

Steward Supervisor

Do you have a heart to serve and love being part of a team? As Steward Supervisor you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Enforcing the execution of the hotel’s hygiene and cleaning standards in their respective area and sections at all times.
• Supervising and providing practical assistance in the daily stewarding operation.
• To plan and control the chemical par stock level according to budget set at all times.
• To plan and control the par stock level operation equipment such as chinaware, cutlery buffet equipment, etc efficiently at all times.
• To ensure a smooth back-of-house operation and cater according to banquet event orders.
• To enforce and follow the hotel’s standards of procedures, rules, and regulations.
• Maintaining clear, healthy, and accurate communication with superiors, colleagues, and subordinates at all times.

1. Supervising the operational activities of the telesales team and ensuring target achievements.

2. Assisting the Head of Sales in preparing reports and lists required by management.

3. Ensuring dicipline, productivity. and enhancing the quality of the telesales team.

4. Make inquiry to Merchandiser team for product requests currently not available

5. Handling escalation from the telesales team for unresolved issues.

6. Planning telesales team activities, distributing lead proportionally, including participating in join calls to support the team.

7. Providing coaching, training and evaluations the team members.

8. Coordinating with other departments to ensure all internal telesales activities are properly planned and managed.

Rooms Supervisor
Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service

1. Management Trainee adalah program percepatan pengembangan karyawan yang didesign oleh perusahaan untuk menciptakan pemimpin yang handal melalui penyediaan kurikulum yang terintegrasi dengan proses belajar berdasarkan pengalaman dan latar belakang pendidikan.
2. Peserta program Management Trainee akan menjalani pelatihan secara offline dan online serta On Job Training yang akan dilakukan di Kantor Pusat maupun cabang BFI Finance di Seluruh Indonesia.
3. Lulusan program Management Trainee untuk mempersiapkan Talent (Supervisor/Specialist/Officer) di berbagai bidang seperti kredit pembelian unit, lease back ataupun project.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Area Industry South

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Food & Beverage Manager

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

What is in it for you:

• In 3-4 bullet points, showcase the benefits and perks of working at the property
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests"

Assistant Restaurant Manager (All-Day-Dining)

Exceptional service and flavors are the hallmarks of every dining experience at Fairmont Jakarta.  The All-Day-Dining restaurant is usually the face of five-star hotel's food and beverage reputation. Spectrum restaurant at Fairmont Jakarta is no exception. We are looking for an Assistant Restaurant Manager to strengthen the team at Spectrum - to drive consistent guest satisfaction, engaged team and outstanding operating results. 

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Provides support to the Restaurant Manager in ensuring day-to-day operational matters are handled in timely manner and guest expectations are met.
• Provides guidance for the Supervisors and helps them in the execution of their responsibilities.
• Ensures guests are well-looked after, from the moment they arrive to the time they leave. 
• Oversees the service standards to meet customer expectations. 
• Promotes F&B offerings and upselling.
• Supports the Restaurant Manager in supervising the team's sales behavior. 
• Assists in the maintenance of efficient administrations.
• Assists in the training of subordinate employees. 
• Is fully conversant with all health & safety, fire and emergency procedures. 
• Maintains a high standard of personal hygiene, and body language. 
• Is polite and professional in any situation where the image or regulation of the hotel is represented. 
• Ensures all activities are carried out honestly, ethically and within the parameters of local Law. 
• Interacts with guests actively soliciting feedback. 

Restaurant Director
(A New, Revamped Dining Experience by Michelin-star Chef)

Fairmont Jakarta is revamping one if its specialty restaurants to offer a new dining experience, infused with global influences and contemporary flair, for Jakarta gourmet aficionados. Located 22 floors above the ground, the new restaurant will bring Fairmont Jakarta dining scene to a new height, with its alliance with a Michelin-starred restaurant in Singapore. 

The Restaurant Director will oversee all aspects of restaurant operations, including managing the staff, ensuring customer satisfaction, maintaining inventory, handling finances and complying with regulations. They create a pleasant atmosphere, develop menus with the chef, train employees, provide excellent service and boost the restaurant’s profitability. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Uphold the highest standards of customer service and ensure that all guests receive a memorable dining experience.
• Address any customer concerns or complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest.
• Oversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.
• Monitor food and beverage quality and presentation, ensuring consistency and adherence to established standards.
• Implement and enforce health and safety protocols to maintain a clean, safe, and sanitary environment for guests and staff.
• Manage restaurant financial performance, including revenue targets, cost control, and profitability.
• Analyze sales trends, expenses, and financial reports to identify areas for improvement and implement strategies to maximize revenue and minimize costs.
• Oversee inventory management, including ordering supplies, controlling stock levels, and minimizing waste to optimize profitability.
• Develop and implement marketing strategies to attract new customers and retain existing ones, including promotions, special events, and loyalty programs.
• Recruit, train, and supervise restaurant staff, including servers, hosts/hostesses, and kitchen staff.
• Conduct regular performance evaluations, recognize outstanding contributions, and address performance issues promptly and professionally, promoting a positive and collaborative work environment.
• Provide ongoing coaching, feedback, and performance evaluations to ensure staff members meet or exceed expectations.
• Foster a positive work environment that promotes teamwork, professionalism, and employee satisfaction.
• Create work schedules and assign tasks accordingly to achieve productivity target.
• Conduct regular inventory checks and update records and manage stock levels to prevent shortages or wastage.
• Prepare weekly, monthly, quarterly and annual reports, as required
• Plan and coordinate special events, parties, and private bookings in the restaurant.
• Implement feedback from customers (Trust you survey, google review, etc. and staff to continuously improve services.
• Conduct post-event evaluations. Collect feedback from clients and attendees to identify strengths and areas for improvement. Use evaluation results to refine future event planning processes

AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.

As a Front Desk Supervisor, you will greet guests, assign rooms, handle complaints, and assist with check-in and check-out procedures. You will also be responsible for providing information about our hotel, amenities, and services, as well as up-selling additional facilities when appropriate.

We are looking for someone with excellent communication and problem-solving skills, as well as the ability to multi-task and work well under pressure. Previous experience in a similar role in a large luxury resort is preferred.

• Minimum of 2 years experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

You will be at the front seat in delivering the best service and experience to our customers through retail.  Responsible for end-to-end operational and customer excellence, people development, assortment, and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy, and procedural implementation - the Area Supervisor is expected to have great grit in performance analysis and measurable action plan through collaboration between all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Indonesia over the next few years. Reporting directly to the Assistant Retail Manager, you will analyse, interpret, and report operational business results to ensure that the overall success of a cluster of stores is attained.

Main Responsibilities

Team Management & Leadership

• Together with the Assistant Retail Manager building a strong and high performing retail store team to achieve the desirable and targeted KPI and store metrics target, improve store and team productivity, and to ensure the profitability of all stores.
• Strategize manpower resource planning and management for all stores (including but not limited to oversee shift schedules, retail staff budgeting, monitor the performance of team productivity and efficiency, socialise employment SOPs, and implement disciplinary metrics) to achieve optimal staffing levels and build a high performing retail store team.
• Set standards and objectives for store teams to ensure the team provides seamless customer experience and operational process; inspire and enable the team to provide a top notch and LB service to all customers through training and mentoring with the Retail Trainer.

Retail Performance & Operational Excellence

• Responsible for the achievement of all stores' performance targets by monitoring daily/weekly/monthly/yearly performance, identifying the challenges in the floor, and providing insights and actionables initiatives to ensure all performance metrics achievements.
• Implement, monitor, and evaluate general store administration/operational aspects to ensure compliance with policies and procedures in Love, Bonito, and to increase store productivity and efficiency.
• Monitor retail store customer experience (including customers inquiries and complaints), facilitate escalated complaints and solutions findings, and develop strategies to enhance the customer experience to ensure retail store customer satisfactions.
• Collaborate closely with the Operations and Merchandising team to understand the customer type of Love, Bonito stores and allocate the right assortment to drive the overall performance of the store.
• Maintain attractive store conditions, by working closely with the Visual Merchandising team, to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches, develop strategies to enhance future sales, and evaluate the performance.
• Collaborate closely with Assistant Retail Manager for the brainstorming and execution of campaigns, events, improvements, and store openings. 
• Responsible for retail marketing initiatives analysis, execution, and evaluation to improve overall performance metrics and gain awareness.
• Identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency.

Requirements & Experiences :

• Minimum 3 years of experience in the retail industry, preferably in fast fashion. 
• Minimum 2 years of experience in managing a retail team(s) - both front and back of house. 
• Minimum diploma degree in finance/communications/marketing/merchandising.
• Moderate knowledge in Visual Merchandising and able to implement a creative visual merchandising strategy to optimise layout, display-in-store is preferred
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better. 
• Strong leadership and interpersonal skills with a proven ability communicate across different levels of an organisation
• Distinct communication skills, to include a willingness to offer positive and negative feedback as needed
• Data centric and tech-savvy. 
• Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends
• Able to work a schedule that reflects the business levels and needs of the stores. 
  

What you should be :

• A Love, Bonito ambassador who believes in and embodies our culture and core values.
• Good understanding and huge passion for retail women fashion apparel business.
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching, and mentoring a strong team of 100 people. 
• A performance-driven attitude with a hunger and thirst for results and sales. 
• A high degree of professionalism, work ethic, grit, judgement, and keen attention to detail.
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders.
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship. 
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

•Responsible for providing consistent housekeeping service to Guest Room, Restaurant and Public Area.

•Maintain  cleanliness all section in the hotel.

•Supervise Housekeeping team.

•Assist HK Manager in Reporting.

•Establish and maintain effective employee working relationships.

We are currently seeking a dedicated and experienced F&B Supervisor to join our team at AYANA Hospitality. As an F&B Supervisor, you will be responsible for overseeing the day-to-day operations of the food and beverage department, ensuring the highest level of service and guest satisfaction. You will work closely with the F&B Manager to uphold our standards of excellence and contribute to the success of our establishment.

Key Responsibilities:

• Assist in managing and supervising all F&B outlets and events
• Ensure smooth operation and coordination between front of house and back of house
• Monitor and maintain quality standards in service delivery and presentation
• Train and motivate staff to provide exceptional customer service
• Handle guest feedback and resolve issues in a professional and timely manner
• Assist with inventory control, ordering, and stock management
• Adhere to all health and safety regulations

If you have a passion for delivering exceptional dining experiences, excellent leadership skills, and a strong attention to detail, we would love to hear from you. Join our team and be part of an exciting journey with AYANA Hospitality.

• Proven work experience as an F&B Supervisor or similar role
• In-depth knowledge of food and beverage operations and service standards
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Good problem-solving and decision-making skills
• Ability to work under pressure and in a fast-paced environment
• Familiarity with restaurant management software is a plus

• Manage day to day operation on the call center and logistics
• Hire, train, and monitor telesales agents
• Implement procedures to improve overall operations and meet SLA’s and sales target
• Managing and optimizing call center  
• Analyze key operations metrics to determine KPI and SLA for telesales agents