The Quality Manager at Delonix Hotel by AYANA Hospitality plays a pivotal role in ensuring that our operations and services meet the highest quality standards. You will be responsible for developing, implementing, and monitoring quality control processes across all areas of the hotel to guarantee compliance with both corporate and international standards. If you have a keen eye for detail, a passion for excellence, and the ability to lead teams effectively, we invite you to join our dynamic environment where quality is at the forefront of everything we do.

Key Responsibilities:

• Establish and maintain effective quality management systems and processes.
• Conduct regular audits and assessments to ensure compliance with quality standards.
• Analyze quality performance data, initiate corrective actions, and drive continuous improvement.
• Provide training and support to staff on quality standards and procedures.
• Collaborate with various departments to enhance service delivery and operational efficiency.
• Develop and implement quality improvement initiatives that align with business goals.
• Act as a point of contact for quality-related issues and customer feedback.
• Prepare reports and presentations for management reviews.
• Participate in the development of strategic quality objectives.
• Perform other related duties as assigned.

• At least 3 years of experience as a Quality Manager in a luxury hotel or similar environment.
• Strong understanding of quality management principles and methodologies, including Lean and Six Sigma.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, in English.
• Proven ability to lead and motivate teams towards achieving quality goals.
• Familiarity with compliance requirements and audit processes.

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. A Master's Degree is a plus.
• Proficiency in quality management software and data analytics tools.
• Strong project management skills and ability to handle multiple tasks in a fast-paced environment.

• Usia 18 - 35 Tahun
• Pendidikan Min SMA/SMK
• Memiliki Pengalaman Min 3 Bulan Di Bidang Yang Sama / Freshgraduate Di persilahkan melamar
• Bersedia Shifting
• Bersedia WFO
• Penempatan di Kota Semarang

1) Melakukan Service Pekerjaan dalam bidang perkapalan

2) Membuat Service Report

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.

Responsible for Information desk activities (including guest queries, information, mail, and messages).

Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.

Provide general information to customers and guests in a good and helpful manner.

Identify ways of increasing the Hotel’s overall profitability within the section.

Know how to explain the hotel and network pricing policy to guests.

Know how to present the sales pitch for the various network products and hotel services.

Systematically offer the hotel’s services to guests upon their arrival.

Strive to implement the Accor Vision and demonstrate active use of the Accor Values

• Maintains inventory.
• Creates drink and food menus.
• Determines employees’ schedules.
• Ensures bar is well-stocked and clean.
• Tracks customer behavior and sales.
• Maintains budget and monitors costs.
• Maintains drink recipe documentation.
• Oversees planning for special events.
• Appropriately delegates tasks to staff.
• Selects and purchases liquor and other supplies.
• Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well.
• Hires, trains, promotes, and, when necessary, disciplines or fires staff.
• Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity.
• Initiates and maintains vendor relationships.
• Uses point-of-sale tracking technology and bar and restaurant management platforms.
• Manage and maintain the bar’s financial records, including cash handling, budgeting, and reporting.
• Ensure compliance with all local, state, and federal laws and regulations regarding alcohol service and sales.
• Collaborate with other departments, such as kitchen staff and event planners, to ensure seamless operations and customer satisfaction.
• Continuously evaluate and improve the bar’s offerings, including menu items, promotions, and events.

• Take charge of banquet event operation 

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members. 

• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments. 

• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log 

• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received  

• Ensure that team members with direct guest contact possess good product knowledge 

• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations 

• Check and ensure that all operating supplies are well stocked and sufficient to run operation 

• Plan the manning allocation/work assignment per Banquet event 

• mplement appropriate and effective measures to keep costs and expenses within budget 

• Supervise the maintenance of service standards during banquet service operations  

• Engage and obtain guests’ feedback during operations to ensure satisfaction 

• Handle guests’ complaints and comments tactfully and efficiently 

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• Assist and ensure that the setup of function room is in accordance to Banquet Event Order  

• Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives 

• Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event 

• Supervise the maintenance of service standards during banquet service operations  

• Respond to any demands or complaints from guests with tact, sincerity and promptly.  To keep Banquet Manager informed of incidents during or after the function 

• Keep track of banquet service operating equipment to ensure par level for smooth operations 

• Handle requisition of items which require replacement 

• Attend all meetings and trainings as assigned by management 

• Ensure that all service and storage areas are kept safe, clean and locked  

• Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards. 

• Plan the manning allocation/work assignment per Banquet event 

• Assist Banquet Manager in staff’s development, counselling and resolving staff conflict  

• Input weekly entry of Banquet staff overtime and allowances 

• Establish and maintain effective employee working relationships 

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• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions 

• Develop lead sources through prospecting, referrals, trace files, and cold calls 

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance 

• Conduct site inspections with prospective and existing clients 

• Develop and implement new sales strategies, tactics and action plans for account base 

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients  

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):  

• Electrical, internet, telecom, audio-visual and exhibit requirements 

• Obtain guarantees of food and beverage events from Banquets and kitchen 

• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities  

• Maintain and update current account information records 

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions 

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department   

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner 

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly 

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details  

• Maintain visibility throughout events and be the on-site client liaison  

• Follow up post-event to address any issues whilst soliciting return business 

• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel  

• Prepare weekly, monthly, quarterly and annual reports as required.  

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Develop and Execute Digital Marketing Strategies:

Create and implement integrated digital marketing strategies to drive business objectives (brand awareness, lead generation, sales, etc.).
Analyze customer insights and market trends to develop targeted campaigns.
Monitor and optimize digital marketing strategies for maximum ROI.
Campaign Management & Optimization:

Lead and manage paid advertising campaigns across platforms (Google Ads, Facebook, LinkedIn, etc.), focusing on budget optimization, audience targeting, and ad copy creation.
Develop SEO strategies to improve organic search rankings and increase web traffic.
Plan, create, and execute email marketing campaigns, ensuring high open and conversion rates.
Content Strategy & Execution:

Work with content teams to develop engaging content for blogs, social media, videos, and website copy.
Oversee content calendar creation and ensure content aligns with overall marketing strategy and brand guidelines.
Analytics and Reporting:

Analyze and report on the performance of digital marketing campaigns (using tools like Google Analytics, SEMrush, HubSpot, etc.).
Use insights and data to make informed decisions and optimize ongoing campaigns.
Track key performance indicators (KPIs), including conversion rates, click-through rates (CTR), ROI, and customer acquisition costs (CAC).
Cross-functional Collaboration:

Collaborate with internal teams, such as sales, product, and design, to ensure alignment of marketing efforts with broader business goals.
Work with external agencies or freelancers when necessary to execute campaigns or develop creative assets.
Stay Updated on Industry Trends:

Stay current with digital marketing trends, tools, and best practices to maintain a competitive edge.
Experiment with new marketing techniques and strategies to drive innovation.
 

Job Description:

• Support the sales team by providing operational assistance in the planning and execution of sales strategies.
• Analyze sales data and reports to identify trends and opportunities for improvement.
• Coordinate with various departments (marketing, finance, technical) to facilitate smooth sales operations.
• Monitor sales KPIs and assist in the preparation of sales presentations and proposals.
• Maintain the CRM system to ensure accurate sales tracking and customer information.
• Assist in the development and implementation of sales processes and best practices.
• Provide training and support to sales staff on operational tools and procedures.

Job Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 2 years of experience in sales operations or related role.
• Strong analytical skills and ability to interpret sales data.
• Proficient in using CRM software and MS Office Suite (Excel, PowerPoint, Word).
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment and independently.
• Willing to work in Centennial Tower, South Jakarta.

•Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

•Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

•Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Coordinate day-to-day project delivery, management of project financials and drive client relationship management for assigned FIS client.

What you will be doing

• Plans and coordinates all aspects of projects from initiation through delivery.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Identifies needed resources for projects, defines and assigns major project roles.

• Creates project charters to identify project scope, critical success factors, risks, etc.

• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.

• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.

• Interacts with sales, systems engineering, product development, and other members of cross-functional teams.

• Oversees schedules and budgets to ensure goal attainment.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.

• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

• May work at client sites from time to time requiring some travel.

• Other related duties assigned as needed.

What you bring

• Extensive knowledge of project management standards, processes, procedures and guidelines

• Background in Treasury Management Systems or Any Capital Markets software systems

• Good background in Project Management function
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.