• Membantu team Sales Distribution Sika dan team Sales Distributor untuk melakukan penetrasi dan penyebaran produk Sika ke toko-toko maupun project.
• Melakukan visit ke project-project villa, rumah tinggal, kantor dll serta melakukan demo produk-produk kepada tukang, mandor, kontraktor, owner dll
• Melakukan demo produk di toko-toko Bangunan guna memasarkan produk yang difokuskan
• Memberikan informasi dengan jelas mengenai produk dan jasa yang ditawarkan oleh Perusahaan kepada pelanggan, baik melalui telephone maupun bertatap muka.
• Menangani keluhan dari pelanggan atas produk dan jasa yang diterimanya, serta menyelesaikannya dengan baik dan cepat.
• Menjawab pertanyaan-pertanyaan dari pelanggan dan memberikan penjelasan selengkapnya.
• Menerima setiap usulan, kritik dan saran yang bersifat membangun dari pelanggan dan menindaklanjuti upaya perbaikannya.
• Menganalisa kebutuhan dan keinginan dari pelanggan serta mengusulkan ide-ide untuk meningkatkan kepuasan pelanggan, termasuk dalam mengimplementasikan ide yang disetujui.
• Menyajikan laporan yang komprehensif secara berkelanjutan kepada atasan.

Do you want to challenge yourself as an analyst in one of the world’s leading energy knowledge houses?

Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.

Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain and power markets. Headquartered in Oslo, Norway, with an expansive global network, our data, analysis, advisory and education services provide clients a competitive edge in the market. 

For more information, visit www.rystadenergy.com.

We are looking for analysts to strengthen our growing global team of researchers.

The analyst department consists of five groups: Oil and Gas, Renewable and Power, Commodity Markets, Energy Services, and Energy Transition. Rystad Energy is looking for motivated candidates with a strong academic track record and an analytical mindset to fulfill the growing demand of our research across these groups.

Analysts are the backbone of the company and are responsible for our databases and reports, which are used by clients around the world. We need more people to gather, analyze and present our research to our clients. As an analyst you will collaborate frequently with consultants, programmers, and sales and marketing people.

We are seeking candidates who are graduating with a bachelor or master’s degree in the fall of 2024 or spring of 2025 that want to join a leading energy intelligence research firm.

Tasks

• Gather, process, analyze and synthesize information from multiple sources
• Develop, maintain, and optimize energy data collection and processing workflows
• Develop new forecast models and processes to analyze our data
• Contribute and write client commentaries and reports
• Participate in external and internal presentations
• Contribute to sales and business development over time
• Engage with clients to demonstrate our research and analyses
• Travel when needed for research trips, client engagement, and business development support

Requirements / Skills

• Strong academic track record in relevant education field (e.g. engineering, finance, economics, math, data science)
• Desire to work with both the technical and financial aspects of the energy market.
• Excellent analytical and problem-solving skills with a hands-on attitude
• Outstanding ability to synthesize data and information coming from multiple sources (quantitative and qualitative)
• Solid proficiency in Excel and Power Point
• Strong communication skills, both verbal and written
• Strong interest in or direct work experience in the energy sector
• Fluent in English; other languages are a plus

We offer

• Flexible career path given competence and interests
• Hands-on mentorship with an experienced analyst
• A diverse, dynamic and highly skilled working environment
• Competitive compensation and benefits
• Development opportunities in Norway and relocation internationally

Application deadline: November 30th, 2024. No feedback will be available until the applications close

Please submit all resumes and cover letters in English

Please contact our Talent team if you have any questions related to the application process:

Grace Lee – [email protected]

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Product Analyst at INDICO, you will play a critical role in overseeing data-driven decision-making for INDICO product and business lines, which include digital goods commerce, engagement platform, Edutech, HealthTech, and game publishing businesses. This position offers a unique opportunity to work with cross-entity data across a variety of industries, driving impactful business outcomes and product development. You will collaborate with multiple business units to plan, strategize, and accelerate growth, leveraging complex data to provide actionable insights that support informed decisions, as well as build and expand the data analyst organization.

What you will do but not limited to:

• Collaborate with Indico and its subsidiaries to plan, strategize, and drive growth through data-driven insights.
• Collect, clean, and analyze large datasets to support business and product decisions.
• Develop and deploy dashboards to track key metrics for different business units, including Edutech, Healthtech, and Game Publishing.
• Conduct both regular and ad-hoc analysis to support strategic decision-making and special projects.
• Partner with Product and Data Engineering teams to enhance data pipelines and ensure data accuracy across multiple entities.
• Design and analyze experiments to assess initiatives and optimize business outcomes.
• Track and measure the impact of data-driven strategies, providing regular updates on their effectiveness.
• Work with cross-functional teams to define success metrics, evaluate data, and deliver actionable insights across Indico and its subsidiaries.

• Bachelor's or master's degree in a quantitative field (Statistics, Mathematics, Computer Science, Engineering, etc.).
• Proficiency in SQL for querying and data manipulation.
• Experience with BI tools (e.g., Tableau, PowerBI, Looker) for dashboard creation.
• Familiarity with Python or R for advanced data analysis is a plus.
• 3+ years of experience in data analysis, data science, or a related role.
• Effective communication and storytelling skills to present data-driven insights to various stakeholders.
• Experience working with diverse stakeholders across multiple business units.
• Ability to analyze large datasets, tackle complex challenges, and deliver actionable insights.
• Passion for data, curiosity about analysis, and a proactive attitude in exploring solutions.
• Experience in A/B testing, statistical experimentation, or building predictive models is a plus.
• Familiarity with cloud platforms (e.g., GCP, AWS, Azure) is an advantage.
• Fluent in English and Bahasa Indonesia for effective communication across teams.

AREA OF RESPONSIBILITY

1. Perakitan dan penyusunan produk

● Melakukan perakitan sesuai dengan desain produk yang sudah ditentukan

● Menyelesaikan jumlah kuantiti produk yang sudah ditargetkan

● Menjaga waktu perakitan dan kualitas hasil produksi

2. Inspeksi dan pengujian fungsional

● Melakukan pengecekan secara fungsional produk

● Pemberian nama atau label

● Pemisahan hasil perakitan yang baik dan hasil perakitan yang buruk

● Pengepakan dan penyiapan untuk pemakaian akhir

3. Implementasi pemasangan produk dan pelatihan

● Melakukan pemasangan produk di lokasi mitra

● Melakukan pelatihan terhadap produk yang diimplementasi

4. Pelaporan dan monitoring

● Melaporkan hasil perakitan alat

● Melaporkan hasil pengujian fungsional produk

● Melaporkan pemasangan produk

● Melakukan serah terima project dan dokumentasi project yang diperlukan kepada tim Commercial

● Melakukan monitoring terhadap alat yang sudah diimplementasikan

5. Kolaborasi antar divisi

● Diskusi kepada team terkait dalam hal penyediaan komponen untuk perakitan produk

● Memberikan masukan, saran, kritik kepada team research untuk pengembangan produk sesuai dengan

kebutuhan di lapangan

● Saling menghargai ke anggota team dan diluar team untuk kemajuan bersama

POSITION REQUIREMENTS

● SMK, D1, D2, D3 Elektronika, Sistem Otomasi

● 1-5 years of part/full time project

● Memiliki pemahaman tentang komponen dasar (resistor, diode, kapasitor, transistor, dll), komponen tingkat lanjut (IC, Modul elektronik)

● Memiliki pemahaman tentang dasar-dasar kelistrikan dan mampu menganalisa permasalahan kelistrikan

● Memiliki kemampuan untuk merangkai rangkaian elektronika hingga berfungsi dengan semestinya

● Memiliki kemampuan dalam menggunakan alat ukur kelistrikan seperti avometer, oscilloscope, logic analyzer, dan lain-lain

● Memiliki kemampuan untuk melakukan instalasi dan pemasangan alat-alat IoT sesuai dengan situasi dan kondisi lokasi pemasangan

● Memiliki kemampuan untuk melatih atau membimbing kolega untuk meningkatkan pemahaman dan kemahiran dalam domain atau kompetensi tertentu.

● Memiliki kemampuan untuk memahami tujuan bisnis dan mampu melakukan diskusi konstruktif dengan stakeholders terkait.

● Memiliki kemampuan untuk bekerjasama dengan tim, baik internal maupun eksternal stakeholders untuk mencapai skenario yang menguntungkan bagi kedua belah pihak.

● Memiliki kemampuan bekerja dengan memberikan konsisten value pada bisnis dengan meminimalisir (tetapi tidak menghilangkan) blockers dan proses persetujuan formal (formal sign-off processes).

● Memiliki pemahaman dan kemampuan dalam mengimplementasikan keamanan instrumen IoT dan transmisi data

● Memiliki kemampuan untuk melakukan testing, inspeksi, dan kontrol pada bagian komponen elektronika maupun alat atau mesin yang sudah dirakit

● Inovatif dan kreatif dalam upaya menyelesaikan masalah maupun tantangan yang diberikan

● Dapat bekerja sama dengan tim

● Memahami konsep IoT

TUGAS DAN TANGGUNG JAWAB

1. Menangani Maintenance dan Troubleshooting.
2. Instalasi dan Konfigurasi
3. Membantu dan Melayani masalah Teknis Customer.

SYARAT

1. Minimal Lulusan SMK semua jurusan
2. Diutamakan laki-laki
3. Memiliki kemampuan komunikasi yang baik
4. Memiliki kemampuan analisis yang baik

This is a contract IT Business Analyst role based in Jakarta, Indonesia. The IT Business Analyst will be responsible for analyzing business requirements, processes, and information technology systems. Day-to-day tasks include identifying areas for improvement, creating business analysis documentation, and collaborating with stakeholders to ensure effective project outcomes.

1. Memelihara hubungan yang baik dengan pemangku kepentingan lain (tim hukum, keuangan, tim penjualan) untuk membantu mereka menyediakan semua data terkait kepatuhan;
2. Membantu Sales Support dan Strategy Officer dalam pengelolaan data dan dokumen sehari-hari yang berkaitan dengan pemangku kepentingan lainnya;
3. Mengajukan permintaan harian untuk pembuatan perjanjian, amandemen, dan addendum kepada tim hukum;
4. Mengajukan permintaan harian untuk pembuatan proforma invoice, invoice, dan SOA kepada tim keuangan;
5. Berkoordinasi dengan tenaga penjualan terkait dokumen yang diperlukan untuk pembuatan dokumen hukum dan keuangan, termasuk surat keterlambatan pembayaran dan surat FTP;
6. Melakukan tindak lanjut kepada tenaga penjualan mengenai semua koleksi sekolah yang jatuh tempo beserta dokumen yang diperlukan;
7. Memantau staf dan mengelola dasbor administrasi untuk memastikan data selaras dengan baik; dan
8. Memantau surat penawaran sekolah dari semua paket sambil memastikan kesesuaian dengan skema harga dan diskon.

1. Riset dan Analisis Pasar

• Mengumpulkan dan menganalisis data pasar untuk memahami tren, preferensi konsumen, dan kondisi
• Menganalisis perilaku pelanggan, segmentasi pasar, dan k
• Mengidentifikasi peluang pasar baru atau perubahan tren yang relevan dengan produk

2. Menganalisis Kinerja Kampanye Pemasaran

• Memantau
• Meng
• Pria

3. Mengelola Data dan Laporan

• Mengumpulkan
• persiapan
• Mengumpulkan metode pengumpulan data, baik dari sumber internal (penjualan, kampanye iklan) maupun eksternal (survei, pihak riset ket

4. Identifikasi Tren dan Prediksi Kinerja

• Menggunakan teknik statistik dan alat analitik (seperti SPSS, Excel, atau software analitik lainnya) untuk mengidentifikasi pola dan tren yang mempengaruhi
• Membuat prediksi tentang bagaimana kampanye atau produk tertentu akan diterima di pasar berdasarkan data historis.
• Memberikan rekomendasi berbasis data untuk strategi pemasaran ke

5. Segmentasi Pasar dan Targeting

• Melakukan analisis segmentasi pasar untuk membantu perusahaan memahami kelompok pelanggan yang
• Menganalisis data demografi, psikografis, dan perilaku untuk menentukan target audiens yang tepat untuk pemasaran kampanye.
• Memberikan wawasan tentang perilaku pelanggan untuk membantu personalisasi

6. Analisis Pesaing

• Melakukan analisis kompetitif dengan mengkaji strategi pemasaran pesaing, kekuatan, dan kelemahan
• Mengidentifikasi ancaman atau peluang dari pesaing untuk membantu perusahaan dalam mengatur strategi

7. Mengevaluasi Saluran Pemasaran

• Mengukur efektivitas berbagai saluran pemasaran, baik itu online maupun offline (misalnya media sosial, email marketing, iklan berbayar, SEO).
• Menganalisis saluran mana yang paling menguntungkan dan efisien dalam menjangkau audiens serta memaksimalkan konversi.

8. Optimasi Kampanye

• Memberikan rekomendasi untuk mengoptimalkan anggaran pemasaran berdasarkan analisis kinerja
• Mengidentifikasi area yang perlu diperbaiki dalam strategi pemasaran, seperti pengalokasian anggaran ke platform dengan kinerja terbaik atau menyesuaikan pesan untuk target

9. Pengembangan Produk

• Memberikan wawasan kepada tim produk mengenai kebutuhan atau preferensi konsumen berdasarkan hasil riset
• Berkolaborasi dengan tim pengembangan produk untuk mengembangkan atau memodifikasi produk sesuai dengan temua

10. Penggunaan Tools dan Software Analitik

• Menguasai alat analisis data seperti Google Analytics, Excel, Power BI, Tableau, atau software statistik sepe
• Menggunakan tools ini untuk mengekstraksi, menganalisis, dan menginterpretasikan data dari ber

Kolaborasi dengan Tim Lain

• Bekerja sama dengan tim pemasaran, penjualan, dan produk untuk memberikan wawasan yang dapat digunakan dalam strategi pengembangan
• Mengomunikasikan data temuan dan rekomendasi secara efektif kepada tim eksekutif dan pemangku kepentingan.

12. Pengujian A/B (Pengujian A/B)

• Melakukan pengujian A/B pada kampanye pemasaran atau situs web untuk mengetahui elemen yang paling efektif.
• Mengumpulkan dan menganalisis data dari tes tersebut untuk meningkatkan pengalaman pengguna
• 
  

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles

- Work closely with stakeholders to understand their data needs and requirements.
- Analyze business needs & build dashboard/analytical solutions for stakeholders to support their decision making.
- Improve data quality and resolve data related issues that may occur together with data engineer and other related parties.
- Communicate and present data to stakeholders and manage their expectation
- Design and build data marts to enable self-service analytics

Tugas-tugas Pokok :

- Maintain dan support SAP B1

- Membuat aplikasi komputer/ mobile

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Fraud IT Operation Support, you will be responsible as a first level risk assessment for monitoring, analyzing, and investigating possible fraud incidents on digital platforms. You will work closely with cross-functional teams to ensure security measures are in place and that incidents are promptly addressed.

What you will do, but not limited to:

• Monitor systems to detect fraudulent activities across digital platforms. 

• Analyze data to identify patterns and trends of fraud. 

• Detect, categorize and prioritize reported fraud incidents and collaborate with relevant teams to mitigate risks. 

• Implement preventive measures and best practices to prevent fraud. 

• Document findings and report incidents to management with actionable insights. 

• Bachelor's degree in information technology or related field. 

• Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point. 

• Skills to manipulate complex data with SQL. 

• Familiarity with fraud detection tools and methodologies. 

• Excellent communication skills, capable of collaborating with one or more teams. 

• Knowledge of IT security protocols and best practices. 

• Detail-oriented with strong problem-solving abilities. 

• Ability to handle multiple priorities and work independently in a fast-paced environment. 

• Experience in telecommunications or digital platforms is a plus. 

Data analyst adalah profesi pekerjaan yang tugasnya untuk membaca serta menganalisis data yang ada dari perusahaan dalam rangka keberlangsungan perusahaan tersebut. Di era digitalisasi seperti sekarang profesi terkait pengolahan data sangat menjamur dan dibutuhkan oleh perusahaan-perusahaan.

1. Menguasai Sistem Operasi

2. Tahu dan Menguasai Sistem Jaringan

3. Menguasai Program Komputer

4. Penanganan Virus dan Malware

5. Mengetahui Masalah Komputer dengan Cepat

6. Komunikasi

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

• Conduct thorough verification of information provided by customers seeking to register for Amartha, ensuring all submitted data is accurate and legitimate.
• Make informed decisions regarding user registrations by meticulously approving or rejecting applications based on established criteria and guidelines.
• Ensure that all data submitted by users is not only accurate but also compliant with the specific terms and conditions set forth by Amartha, thereby maintaining the integrity of the registration process.
• Diligently assess user identification documents to effectively distinguish between genuine and fraudulent IDs, enhancing the security of our platform.

• Min 6 month experience in contact center 
• Min education D3/S1 etc
• Willing to work in shifting schedule, has experience in same role
• Good communication
• Have service willingness skills
• Able to operate a computer well
• Multitasking
• Customer service oriented and attention to detail

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios.

As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/).

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What you will do, but not limited to:

• Collect, clean and transform data from various sources into a standardize format.
• Build, train and evaluate machine learning models based on the specified design.
• Create clear and informative visualizations/report to effectively communicate findings and insights to stakeholders.

• Bachelor's degree in Mathematics, Computer Science, Physics and related field, or having related experience/project in Machine learning model
• Experience working with Python programming language
• Familiarity with Exploratory Data Analysis (EDA) using Python and it's relevant module (pandas, numpy)
• Understanding of fundamental Machine Learning (supervised vs unsupervised, different type of ML models, evaluation model: recall vs precission)
• Having experience build, train and evaluate a machine learning model (with sklearn, pytorch or tensorflow).
• Good analytical and problem-solving problem
• Eagerness to learn and adapt in a fast-paced environment

Tugas dan Tanggung Jawab:

1. Pengumpulan dan Pemrosesan Data:

• Mengumpulkan data dari berbagai sumber seperti database perusahaan, website, survei, atau sistem pelacakan bisnis.
• Mengatur, membersihkan, dan memproses data mentah untuk memastikan akurasi dan konsistensinya.

1. Analisis Data:

• Menganalisis data menggunakan alat statistik dan software analitik untuk mengidentifikasi tren, pola, dan hubungan.
• Menggunakan metode kuantitatif untuk mengevaluasi performa bisnis atau kinerja produk.

1. Pembuatan Laporan dan Visualisasi Data:

• Membuat laporan berkala yang berisi temuan dari data analisis.
• Menggunakan alat visualisasi data seperti Tableau, Power BI, atau Excel untuk menyajikan data dalam bentuk yang mudah dipahami oleh manajemen dan tim lain.

1. Memberikan Wawasan untuk Pengambilan Keputusan:

• Menginterpretasikan data untuk memberikan wawasan yang dapat membantu perusahaan dalam pengambilan keputusan strategis.
• Memberikan rekomendasi berbasis data yang mendukung efisiensi operasional, pemasaran, pengembangan produk, atau strategi penjualan.

1. Pemantauan KPI dan Kinerja:

• Memantau Key Performance Indicators (KPI) perusahaan dan memberikan analisis performa secara berkala.
• Mengidentifikasi area-area yang memerlukan peningkatan berdasarkan hasil analisis KPI.

1. Kolaborasi dengan Tim Lintas Divisi:

• Bekerja sama dengan tim bisnis, pemasaran, produk, dan manajemen untuk memahami kebutuhan data dan menyusun analisis yang relevan.
• Menyampaikan hasil analisis data kepada tim non-teknis dalam bahasa yang mudah dipahami.

1. Automasi Proses Data:

• Mengotomatisasi proses pengumpulan dan pemrosesan data menggunakan alat atau bahasa pemrograman seperti SQL, Python, atau R.
• Membangun dashboard atau sistem laporan otomatis yang dapat diakses oleh tim lain untuk pemantauan data secara real-time.

1. Penelitian Pasar dan Analisis Kompetitif:

• Menganalisis data pasar dan pesaing untuk mengidentifikasi tren industri dan peluang bisnis baru.
• Menyediakan analisis benchmarking yang membandingkan kinerja perusahaan dengan kompetitor.

1. Pemecahan Masalah Berbasis Data:

• Menyediakan solusi berbasis data untuk masalah operasional, pemasaran, atau produk.
• Mengembangkan model prediksi untuk memperkirakan hasil masa depan berdasarkan data historis.

1. Analisis Pelanggan dan Perilaku Konsumen:

• Menganalisis data perilaku pelanggan untuk memahami preferensi, kebutuhan, dan pola pembelian.
• Memberikan wawasan yang dapat membantu tim pemasaran dan pengembangan produk dalam menargetkan pelanggan dengan lebih efektif.

1. Mengumpulkan dan menganalisis data pasar, tren industri, dan perilaku konsumen untuk memberikan wawasan yang mendukung keputusan strategis.
2. Melakukan analisis kompetitor untuk memahami posisi pasar dan mengidentifikasi peluang baru.
3. Mengawasi dan melaporkan kinerja kampanye pemasaran serta mengidentifikasi area untuk perbaikan.
4. Merancang dan mengelola eksperimen pemasaran, seperti A/B testing, untuk mengevaluasi efektivitas kampanye dan inisiatif.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Social Media Measurement analyst (Rapid response)

Fixed term contract

We are looking for a Social Media Measurement Analyst to join our team and work on our technology client. The analyst will identify, monitor, escalate, and report emerging social media trends. Additionally, the analyst will collaborate with various stakeholders to quantify conversations about the brand, recommend optimisations, and scale the program across different products and regions. They will also play a crucial role in identifying, monitoring, and reporting on reputational issues on social media. As this role includes a large element of rapid response, you may be expected to work sporadically outside of your regular working hours. 

Role:

Trend Monitoring and Reporting

• Manage proactive monitoring systems to identify and respond to emerging social media trends using Brandwatch, Sprinklr, NewsWhip, and Tubular.
• Collaborate with agency teams to monitor social trends and insights, participating in a 24/7 on-call system and sharing findings internally. 
• Produce clear insights and action items for product teams through daily reports during significant trend volumes.
• Translate complex analytics into actionable recommendations for internal marketing teams and agencies.
• Lead discussions on Social campaign measurement (with a focus on Earned & Owned Social) between marketing teams and agencies.

Social-First Operations and Infrastructure

• Develop and maintain central Social-First operations to enable program success.
• Identify and implement automation solutions for existing and new deliverables (e.g., newsletters, databases).
• Manage benchmarking sheets, a Social-First database, and a dashboard for improved reporting.
• Support local markets in developing consistent measurement frameworks for key tentpole Social campaigns.

Stakeholder Management and Education

• Manage complex stakeholders across various organisations (marketing, comms, product teams, regions/markets).
• Increase education and awareness about the Social-First program and its importance.
• Ensure all major campaigns receive Social-First support.
• Create custom Brandwatch/Newswhip/Tubular builds with specific queries for individual teams.

• Own and maintain a daily newsletter covering social trends and conversation topics.
• Create learning decks showcasing best practices to enhance campaign effectiveness and creative excellence.

Influencer and Sentiment Analysis

• Leverage expertise to improve Social-First efforts focused on influential voices and tastemakers.
• Develop queries and monitoring systems to identify strategically relevant sentiment.
• Ensure important influencer trends are surfaced and escalated to relevant team stakeholders.
• Maintain and improve methodology for working with brand-safe partners.

Innovation and Experimentation

• Dedicate at least 10% of working time to initiate independent experimental projects deemed valuable, even if not explicitly requested.

You:

• BA/BS degree or equivalent practical experience.
• 3+ years of experience in social media analysis for global brands and 5+ years in marketing (preferably digital) for technology companies or agencies.
• Expert knowledge of social listening tools (e.g., Brandwatch, Sprinklr) and Boolean logic.
• Proven track record managing social media intelligence for large brands.
• Excellent written/verbal communication and strong analytical skills for diverse audiences.
• Experience collaborating with diverse stakeholders and managing complex projects simultaneously.
• Proactive, independent, with initiative in analysis, reporting, and story-based narratives.
• Up-to-date on social measurement trends, ideally with reputation management and influencer marketing experience.
• Skilled in data visualisation tools and marketing analytics platforms for audience behaviour and campaign analysis.
• An appreciation of structure, clarity, simplicity and efficiency in everything you do.
• Strong understanding of social platforms, ability to set goals/KPIs, and translate data into actionable insights.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Pembuatan dan Kontrol Dokumen

As a Lead Business Analyst at AYANA Hospitality, you will play a pivotal role in guiding our company's financial and strategic direction. As a senior member of the Business Analyst team, you will lead a team of analysts who will support these objectives. In this multifaceted position, your responsibilities will include:

Special Projects: A key component of your role will be engaging in diverse special projects. These projects vary in both duration and scope, from short-term assignments of approximately one month to more extended engagements lasting up to six months. You will need to demonstrate flexibility and the capacity to assume significant operational roles in these projects. Your participation will be crucial for the successful launch and execution of these initiatives, providing you with opportunities to make meaningful contributions and acquire diverse experiences.

Financial Projections and Analysis: You will be responsible for generating financial projections that are essential for financing, business expansion, and assessing new business opportunities. This includes generating detailed analytical reports on industry trends, competitive landscapes, and target market insights.

Team Development and Mentorship: As a senior member of the team, you will play a vital role in mentoring junior analysts and facilitating their professional growth. You will provide guidance, share expertise, and help cultivate a collaborative and supportive team environment. By providing constructive feedback and personalized development plans, you will assist in enhancing the skill set and confidence of your colleagues, ultimately contributing to the strength and success of the entire Business Analyst team. 

• A Bachelor’s or Master’s degree in Business Administration, Finance, Engineering or a related field.
• A minimum of 4-7 years of experience in business analysis, finance, or a related role, with demonstrable experience in leading projects.
• Advanced analytical skills with proven expertise in financial modeling and data interpretation.
• Demonstrated leadership skills with experience in mentoring and developing junior team members, fostering a positive and collaborative team environment.
• Excellent written and verbal communication skills, with the ability to present complex concepts to a variety of audiences clearly and persuasively.
• Eagerness to remain flexible and tackle various project requirements while ensuring successful project execution.

• Manage and maintain accurate data records. 
• Prepare regular reports for division and management review.
• Facilitate regular division meetings and ensure relevant data is updated for discussions.
• Oversee the accuracy and efficiency of business processes, and proactively initiate and implement process improvements.
• Work closely with operation managers to support and implement improvement initiatives.
• Assist in cross-functional discussion / projects and ensuring coordination between teams.

Exim Activities:

• Manage exim documentation, and records with attention to accuracy and compliance.
• Input data into the exim system, maintaining an up-to-date and organized database.
• Ensure all exim processes follow internal and external regulatory requirements.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Customer / IC Service & Support:

• Provide timely updates on order status and address any issues proactively.
• Serve as a key contact for both internal customers (IC) and external clients regarding exim-related inquiries.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Sample Delivery Support:

• Coordinate and manage sample deliveries to the R&D team, ensuring accurate tracking and timely shipment.
• Ensure that sample deliveries align with development timelines and R&D requirements.

Reporting & Analysis:

• Support the preparation of exim reports for internal management review.
• Assist in data analysis related to exim processes and performance, identifying areas for improvement.
• Maintain and update exim-related catalogs and databases as required.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics.