We are looking for a skilled and passionate Golang Back-end Lead who will be responsible for our server-side application logic along with its integration with the front-end platforms. In this position, you will use your programming skills and tools to analyze and translate business/feature requirements into well-structured, efficient, scalable software, as well as provide leadership and mentoring to the team on technical aspects. You will also be actively involved in researching new technologies/tools that can be incorporated to improve the current system.

Descriptions:

• Develop secure, well-architected, scalable and performant backend applications in Golang
• Implement best practices for maintainable quality code
• Optimize existing codes to improve performance and efficiency
• Provide mentorship, code reviews and technical direction to your team members.
• Develop partnerships with engineers and product managers to better understand and implement product requirements.
• Collaborate with Product, QA and UI team to deliver features and improvements
• Build & maintain a strong team of developers that consistently deliver solid results.
• Monitor and adapt the team's pace to instill a sense of urgency for progress while avoiding burnout.

• Backend engineers with 5+ years of experience building product feature, including 1+ years of leadership experience.
• Having 4+ years of experience with Go programming language, paradigms, constructs, and idioms.
• Understand the importance of good coding standards/best practices as well as how they can be implemented in production environments.
• Experienced in handling Event Stream Processing (Kafka).
• Experience and strong understanding of the microservices concept.
• Familiar with Golang tools and frameworks.
• Accustomed to modern version control systems such as Git, especially Gitlab.
• Experience in Deployments to Cloud services such as AWS/GCP.
• Experience in Integrations using Pipelines.
• Comfortable operating in a Linux environment.
• Self-motivated, passionate & eager to improve by keeping up-to-date with the latest trends in back-end development.
• Good communication & teamwork skills, capable of collaborating with other team members.
• Good self-managing skills, in particular with keeping up with the timeline.

• Capital market sharing session
• Flexible work arrangement
• Self development program
• Health insurance benefits
• Well being and counseling program

We are looking for a skilled and passionate Senior Backend Engineer who will be responsible for our server-side application logic along with its integration with the front-end platforms. In this position, you will use your programming skills and tools to analyze and translate business/feature requirements into well-structured, efficient, scalable software. You will also be actively involved in researching new technologies/tools that can be incorporated to improve the current system.

What you will do:

• Build solid, secure, performant and scalable APIs to serve our front-end platforms
• Optimize existing codes to improve performance and efficiency
• Collaborate with Product, QA and UI team to deliver features and improvements
• Implement best practices in code quality, security and data protection

• Proficiency in at least one of the following programming languages: Go, C++, Java, .NET, or Python, demonstrating a deep understanding of their paradigms, constructs, and idioms with a minimum of 3 years of hands-on experience
• Experience in developing scalable Microservices and their associated components, such as tracing and logging, showcasing an adept understanding of strategies to handle high traffic loads
• Proven track record of implementing best practices including Clean Architecture, adherence to SOLID principles, and a strong foundation in Unit Testing
• Hands-on experience in managing Event Stream Processing, particularly with Kafka
• Familiarity and proficiency in modern version control systems such as GitLab or GitHub
• Experience working with AWS/GCP Managed services like SQS, DynamoDB, SES, etc., showcasing proficiency in leveraging cloud services for robust backend development
• Comfortable operating within a Linux environment, demonstrating fluency in its operations
• Self-motivated, passionate, and committed to stay updated with the latest trends and advancements in backend development
• Exceptional communication and teamwork skills and effective collaboration with team members
• Strong self-management abilities, especially in meeting project timelines and milestones

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking experienced business development support with a strong focus on brokerage and insurance to join our dynamic team. As a BD Support you will be working with the brokerage and placements team and play a crucial role in handling aftersales.

Job Responsibilities

• Manage the distribution of member cards for both new business and endorsements
• Endorsement and enrollment processing
• Claim payment guarantee letter handling
• Claim handling
• Manage insured requests for claim history

• Minimum Diploma or Bachelor degree, preferably from Nursing / Public Health or any relevant major
• Having minimum 3 years experience in an operations/support role in an insurance brokerage/agency preferred
• Solid knowledge in Employee Benefit product and end-to-end process
• Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint
• Negotiation skill
• Mature & good interpersonal skill
• Hardworking & team player
• Honest & high integrity
• Has a strong attention to details
• Keen to learn with positive work attitude

• Private Health Insurance
• Training & Development

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO is seeking a talented Machine Learning Engineer to join our dynamic team on a project basis. You will be responsible for designing and implementing machine learning models that solve real-world problems while collaborating with various teams to provide actionable insights.

What you will do but not limited to:

• Design and implement machine learning models and algorithms.
• Conduct experiments to optimize model performance.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform data preprocessing, feature selection, and model evaluation.
• Monitor and maintain machine learning systems and pipelines in production.
• Communicate findings and present results to stakeholders.

• Bachelor degree in Computer Science, Engineering, Mathematics, or a related field from reputable university
• Real-world experience in developing and deploying AI / ML applications, both with structured and unstructured data (such as Computer Vision, NLP, LLM)
• Proficiency in programming languages (such as Python, Java, Scala, Rust)
• Strong understanding popular AI / ML frameworks and libraries (such as Tensorflow, PyTorch, Scikit-learn)
• Knowledge in cloud platforms (AWS, Azure, GCP) and MLOps practices
• Understanding in software development practices
• Experience with big data technologies (such as Hadoop, Spark) is a plus
• Fluency in English and Bahasa Indonesia

This position is to assist Chief Engineer organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Evaluate, control and record energy usage and implement and upgrade energy conservation systems
• Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel

Kualifikasi :

- Pendidikan Min D3 Pertanian 

- Usia maks. 30 Tahun

- Berpengalaman dibidang pertanian / Pestisida / Benih

- Memiliki Kendaraan bermotor dan SIM C aktif

- Menguasai MS Office

Deskripsi Pekerjaan :

- Melakukan program demo produk perlindungan tanaman dan atau benih di lapangan

- Memperoleh hubungan baik dengan petani dan memastikan terpeliharanya jadwal pemeliharaan, pengamatan dan keamanan

- Membuat laporan pelaksanaan dan kemajuan

- Membantu dan mendukung market development

• Build and maintain reusable iOS components & SDKs
• Build mobile automation and tooling to enhance engineering productivity and quality
• Monitor apps in production and optimize them for quality, reliability, and performance
• Collaborate with developers from product engineering teams to align on technical solutions and best practices, and maintain a high-quality code culture
• Ensure the app has a clean, modular and robust architecture to enable various teams to easily contribute code and build product features
• Adopt the latest iOS SDKs and technologies to drive product and iOS platform innovation

Kualifikasi :

- Pendidikan Min D3 Pertanian 

- Usia maks. 30 Tahun

- Berpengalaman dibidang pertanian / Pestisida / Benih

- Memiliki Kendaraan bermotor dan SIM C aktif

- Menguasai MS Office

Deskripsi Pekerjaan :

- Melakukan program demo produk perlindungan tanaman dan atau benih di lapangan

- Memperoleh hubungan baik dengan petani dan memastikan terpeliharanya jadwal pemeliharaan, pengamatan dan keamanan

- Membuat laporan pelaksanaan dan kemajuan

- Membantu dan mendukung market development

Your Career

The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. 

As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks.  You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating our leadership 
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Job description :

1. Handle tickets from Customer Support on accounting system issue.

2. Helps users to better understand the accounting system.

3. Performs data analysis and data fix if required.

4. Manage ticketing system from CS team.

5. Work cross-functionally with Operations, Software Engineer, IT Infrastuctur, Commercial

teams to improve products and processes.

Job Spesification :

1. Bachelor’s degree, Diploma, Vocational School in Information Technology, Computer

Science, Mathematics, Accounting or equivalent.

2. At least 1 year experience in system support.

3. Has experience with Accounting system is plus value.

4. Fresh Graduates are welcome.

5. Has knowledge of Database/SQL is plus value.

6. Multitaskers with strong organizational skills and good attention to detail.

6. Willingness to work in a highly collaborative atmosphere and within a team.

7. Respect for deadlines and desire for keeping the high work quality.

AREA OF RESPONSIBILITY

1. Perakitan dan penyusunan produk

● Melakukan perakitan sesuai dengan desain produk yang sudah ditentukan

● Menyelesaikan jumlah kuantiti produk yang sudah ditargetkan

● Menjaga waktu perakitan dan kualitas hasil produksi

2. Inspeksi dan pengujian fungsional

● Melakukan pengecekan secara fungsional produk

● Pemberian nama atau label

● Pemisahan hasil perakitan yang baik dan hasil perakitan yang buruk

● Pengepakan dan penyiapan untuk pemakaian akhir

3. Implementasi pemasangan produk dan pelatihan

● Melakukan pemasangan produk di lokasi mitra

● Melakukan pelatihan terhadap produk yang diimplementasi

4. Pelaporan dan monitoring

● Melaporkan hasil perakitan alat

● Melaporkan hasil pengujian fungsional produk

● Melaporkan pemasangan produk

● Melakukan serah terima project dan dokumentasi project yang diperlukan kepada tim Commercial

● Melakukan monitoring terhadap alat yang sudah diimplementasikan

5. Kolaborasi antar divisi

● Diskusi kepada team terkait dalam hal penyediaan komponen untuk perakitan produk

● Memberikan masukan, saran, kritik kepada team research untuk pengembangan produk sesuai dengan

kebutuhan di lapangan

● Saling menghargai ke anggota team dan diluar team untuk kemajuan bersama

POSITION REQUIREMENTS

● SMK, D1, D2, D3 Elektronika, Sistem Otomasi

● 1-5 years of part/full time project

● Memiliki pemahaman tentang komponen dasar (resistor, diode, kapasitor, transistor, dll), komponen tingkat lanjut (IC, Modul elektronik)

● Memiliki pemahaman tentang dasar-dasar kelistrikan dan mampu menganalisa permasalahan kelistrikan

● Memiliki kemampuan untuk merangkai rangkaian elektronika hingga berfungsi dengan semestinya

● Memiliki kemampuan dalam menggunakan alat ukur kelistrikan seperti avometer, oscilloscope, logic analyzer, dan lain-lain

● Memiliki kemampuan untuk melakukan instalasi dan pemasangan alat-alat IoT sesuai dengan situasi dan kondisi lokasi pemasangan

● Memiliki kemampuan untuk melatih atau membimbing kolega untuk meningkatkan pemahaman dan kemahiran dalam domain atau kompetensi tertentu.

● Memiliki kemampuan untuk memahami tujuan bisnis dan mampu melakukan diskusi konstruktif dengan stakeholders terkait.

● Memiliki kemampuan untuk bekerjasama dengan tim, baik internal maupun eksternal stakeholders untuk mencapai skenario yang menguntungkan bagi kedua belah pihak.

● Memiliki kemampuan bekerja dengan memberikan konsisten value pada bisnis dengan meminimalisir (tetapi tidak menghilangkan) blockers dan proses persetujuan formal (formal sign-off processes).

● Memiliki pemahaman dan kemampuan dalam mengimplementasikan keamanan instrumen IoT dan transmisi data

● Memiliki kemampuan untuk melakukan testing, inspeksi, dan kontrol pada bagian komponen elektronika maupun alat atau mesin yang sudah dirakit

● Inovatif dan kreatif dalam upaya menyelesaikan masalah maupun tantangan yang diberikan

● Dapat bekerja sama dengan tim

● Memahami konsep IoT

TUGAS DAN TANGGUNG JAWAB

1. Menangani Maintenance dan Troubleshooting.
2. Instalasi dan Konfigurasi
3. Membantu dan Melayani masalah Teknis Customer.

SYARAT

1. Minimal Lulusan SMK semua jurusan
2. Diutamakan laki-laki
3. Memiliki kemampuan komunikasi yang baik
4. Memiliki kemampuan analisis yang baik

Your Career

As a Palo Alto Networks National Channel Systems Engineer, you will be responsible for
presenting the Palo Alto Networks Next Generation security platform and technology
solutions to Palo Alto Networks' most strategic and impactful channel partners.

As a National Channel SE, You represent the company as a technical advisor tasked with building excitement and support for the company with the partner's sales and technical teams. You take ownership of the technical relationship with our channel partners to demo, train, enable, communicate with and continually engage technical partner team members by proactively managing and delivering technical content and building relationships either onsite, online, and via telephone. You will be tasked with specific recruitment, enablement, training and communication objectives aligned with the objectives of Palo Alto Networks. In the National SE role, you will primarily work with your CBM and partner leadership to create and execute on your business plan, leveraging the regional SEs and regional sales teams to help drive and facilitate that plan.

Your Impact 

• Ability to align partner needs and strategy with the value of Palo Alto Networks
• Provide product demos on all aspects of the Palo Alto Networks Platform
• Provide technical enablement and training to strategic/national partners
• Strategically position Palo Alto Networks with other technologies sold by partners
• Participate in partner business planning activities by supporting the development and execution of the partner technical business plan
• Facilitate the planning and preparation of partner Sales Engineers (SEs) in achieving Palo Alto Networks and industry certifications
• Oversee partner pre–sales activities, including competitive analysis, test plans, demos, proofs of concept, and RFPs
• Cross–communicate Palo Alto Networks and partner value propositions, especially between partner and Palo Alto Networks field SEs
• Understand and effectively present the Palo Alto Networks' security platform
• Create, execute, and review a technical readiness plan with the CBM/regional sales team, including measurable achievements to track progress
• Provide localized technical training to partner's pre–sales and post–sales technical resources
• Support product/service training of the partner sales teams
• Educate and promote the use of Palo Alto Networks support model and effective use of available resources
• Collaborate with the CBM/regional sales team on the development and management of the channel partner business plan and mutual action plans
• Understand and communicate the business advantages of a partnership with Palo Alto Networks
• Develop a strong understanding of Palo Alto Networks' channel partner objectives

The Cloud Engineer will be responsible for the following activities: 

• This position is a stakeholder-facing role and embodies the responsibility of capturing prioritization, and delivery of project expectations for all aspects of the projects you work on.
• You can lead technical customer workshops and design a solution meeting the customer requirements on all aspects of the project (Governance, Security, Networking, Billing, Operations).
• You are an advocate for Cloud adoption and enlighten customers in their Cloud Adoption strategy, no matter their Cloud Maturity.
• Excellent communication and interpersonal skills: you have the ability to communicate tasks, challenges, and results clearly to technical & non-technical colleagues and customers.
• Ability to understand both the business and technical requirements and apply to existing, or develop new methodologies to satisfy those requirements
• You understand both business and technical priorities and have a realistic view of timelines and deliverables.
• you are able to guide and streamline the technical tracks of a multidisciplinary team, composed of colleagues and customers.
• You advocate the use of Cloud best practices in all aspects of your job and the deliverables of your team.
• you mentor and guide junior colleagues through their journey in the team and within the projects you collaborate on.

1. Memelihara hubungan yang baik dengan pemangku kepentingan lain (tim hukum, keuangan, tim penjualan) untuk membantu mereka menyediakan semua data terkait kepatuhan;
2. Membantu Sales Support dan Strategy Officer dalam pengelolaan data dan dokumen sehari-hari yang berkaitan dengan pemangku kepentingan lainnya;
3. Mengajukan permintaan harian untuk pembuatan perjanjian, amandemen, dan addendum kepada tim hukum;
4. Mengajukan permintaan harian untuk pembuatan proforma invoice, invoice, dan SOA kepada tim keuangan;
5. Berkoordinasi dengan tenaga penjualan terkait dokumen yang diperlukan untuk pembuatan dokumen hukum dan keuangan, termasuk surat keterlambatan pembayaran dan surat FTP;
6. Melakukan tindak lanjut kepada tenaga penjualan mengenai semua koleksi sekolah yang jatuh tempo beserta dokumen yang diperlukan;
7. Memantau staf dan mengelola dasbor administrasi untuk memastikan data selaras dengan baik; dan
8. Memantau surat penawaran sekolah dari semua paket sambil memastikan kesesuaian dengan skema harga dan diskon.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Fraud IT Operation Support, you will be responsible as a first level risk assessment for monitoring, analyzing, and investigating possible fraud incidents on digital platforms. You will work closely with cross-functional teams to ensure security measures are in place and that incidents are promptly addressed.

What you will do, but not limited to:

• Monitor systems to detect fraudulent activities across digital platforms. 

• Analyze data to identify patterns and trends of fraud. 

• Detect, categorize and prioritize reported fraud incidents and collaborate with relevant teams to mitigate risks. 

• Implement preventive measures and best practices to prevent fraud. 

• Document findings and report incidents to management with actionable insights. 

• Bachelor's degree in information technology or related field. 

• Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point. 

• Skills to manipulate complex data with SQL. 

• Familiarity with fraud detection tools and methodologies. 

• Excellent communication skills, capable of collaborating with one or more teams. 

• Knowledge of IT security protocols and best practices. 

• Detail-oriented with strong problem-solving abilities. 

• Ability to handle multiple priorities and work independently in a fast-paced environment. 

• Experience in telecommunications or digital platforms is a plus. 

• Supporting Service team at the workshop
  • Checking inspection report format and photo
  • Conducting BeQik (Rexroth Indonesia Monitoring Service Job Update)
  • Monitoring Purchase Requisition Order
  • Checking regularly for workshop consumable items and creating purchase plan
  • Checking daily for 5R implementation at the workshop
  • Checking equipment calibration schedule
• Supporting engineering team in project as a project admin,
  • Monitoring ETO (Engineering to Order) part list : Status/delivery date and component readiness at warehouse for assembly process
  • Maintaining ETO documentation completeness together with ETO Team

Calling All Future Tech Wizards!

Kickstart Your Career as an SDET Intern @ Ajaib!
Are you the type who loves both coding and making sure things run flawlessly? Ready to dive into the world of test automation and be part of a supercharged engineering squad? If you're nodding along, keep reading—you might just be who we're looking for!

What You'll Be Doing
As an SDET Intern, you'll be working on cool stuff like building and refining automated testing tools, hunting down bugs, and making sure our software is always on point. You'll team up with our developers and QA pros, learning the ropes of both coding and testing in a real-world setting.Why Should You Jump In?

• Real Impact: What you do matters. Your work will be seen, tested, and used by real users.
• Mentorship for Days: You won’t be doing this alone. Our seasoned engineers are ready to share their knowledge and help you level up.
• Work + Vibes: Collaborative, fast-paced, and innovative—our team is always pushing boundaries, and you’ll be right there with us.
• Your Future, Upgraded: This isn’t just an internship; it’s a stepping stone to exciting opportunities in your tech career.

Who We Want

• Tech-savvy problem-solvers who are all about testing and coding.
• Team players who thrive in a fast-paced, agile environment.
• People who are curious, detail-obsessed, and not afraid to tackle tough challenges head-on.

What You Bring to the Table

• Basic coding skills (JavaScript, Python, or similar—don’t worry, we’ll help you sharpen them).
• Some experience or interest in automation tools like Selenium or Cucumber.
• A solid understanding of software development cycles (or a willingness to learn).
• Good vibes, strong communication, and a collaborative mindset.
• Currently studying or recently graduated in Computer Science, Information Systems, or a related field.
• Available for a minimum 3 months.

Sound Like You?
Hit us up and let’s chat! This could be the start of something awesome. Apply now and jumpstart your journey with Ajaib! 

1. Menguasai Sistem Operasi

2. Tahu dan Menguasai Sistem Jaringan

3. Menguasai Program Komputer

4. Penanganan Virus dan Malware

5. Mengetahui Masalah Komputer dengan Cepat

6. Komunikasi

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.  

Responsibilities  

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer  
• Provide support related to customer issue with the Cloud Infrastructure.  
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
• Writing infrastructure code using Terraform.
• Site Reliability Engineering practices and incident management.
• Building and managing both Windows and Linux servers in cloud environments.
• Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• [Important: Placement will be at the client's location in South Jakarta]

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).

• Providing technical support of Bosch Rexroth IoT Solutions.
• Analyzing the gap of technical requirement from customer.
• Working closely with international team for troubleshooting and technical support activity.
• Working hands-on with BR IoT kit to develop Industry 4.0 PoC Project.
• Working collaboratively with the team for marketing and media activity.
• Providing Technical training of Bosch Rexroth IoT Solution 

The IT function is increasing its capabilities and therefore is looking for an Infrastructure Engineer. As an Infrastructure Engineer you are responsible for designing, deploying, and managing the lifecycle of cloud infrastructure and services and ensure that they are secure, healthy, efficient, and scalable. As such you are also responsible for maintaining and supporting our physical and virtual network infrastructure.

You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.

This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.

What you will do:

• Designing and deploying Azure Wintel & AD solutions on the Microsoft Azure platform.
• Managing IaaS and PaaS cloud resources in Microsoft Azure using the Systems Management platform, and Security Management Tools to ensure that they are functioning properly and efficiently and meet business needs.
• Managing and maintaining the (Azure) Active Directory / Entra ID infrastructure, including domains, forest, and replication.
• Managing Group Policies by creating, managing, and enforcing GPOs to control and configure a.o. Windows based system.
• Managing DNS, DHCP and certificate services.
• Develop and maintain standards based on leading practices to monitor operational and performance statistics for systems.
• Develop and maintain standards and processes based on leading practices for patch / update deployments.
• Collaborate with various teams across the globe to ensure MS components are optimized for performance and security to meet their business needs and requirements
• Configure and install various physical and virtual network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Maintain WAN, LAN and wireless networks including upgrades, service packs, patches, hot fixes, and security configurations.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics. 

·        Ensure project goes according to plan and scope of supply

·        Create approval and working documents & other material needed

·        Prepare analysis drawing based on ship structure drawing

·        Communicate with project managers, development team and another department in Company

·        Communicate with shipyard/owner in project related topic

·        Assist sales team as technical advisor in related

·        Solve site engineering related issues