Total 40 customer experience manager job vacancies in Customer Service category in jl hayam wuruk no 4 f kel kebon kelapa kec gambir kota administrasi jakarta pusat

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with CSC Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Deskripsi Pekerjaan

1. Menjawab panggilan telepon dan email dari pelanggan

2. Membantu pelanggan dengan pertanyaan tentang produk, status pesanan, dan pertanyaan umum lainnya

3. Menyelesaikan keluhan dan masalah pelanggan dengan cepat dan profesional

4. Mempertahankan sikap positif, empatik, dan profesional terhadap pelanggan

5. Memproses pesanan, pengembalian, dan penukaran dengan akurat

6. Menyimpan catatan rinci tentang interaksi dan transaksi pelanggan

7. Bekerja sama dengan anggota tim untuk memberikan layanan pelanggan yang luar biasa

8. Mengikuti kebijakan dan prosedur perusahaan

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.

We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists (f/m/d) to join our Team!

What you will do

• Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
• Being our customers voice by sharing their feedback and reporting their issues
• Collaborating with our different teams and having direct impact to improve our Product
• Representing Vivid Money and build a trustful relationship with our customers

• Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
• Exceptional problem-solving and decision-making skills
• Good observational skills for process and product improvement
• Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
• Capable of managing multiple tasks and thriving under pressure in a dynamic environment
• Comprehensive knowledge of SME banking products, services, and processes.
• Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
• Fluent in English. Other European languages are an advantage.

• Opportunity to participate in the creation of a new and innovative company
• Great working atmosphere in a motivated and dynamic team
• Opportunities to learn and grow together with the company

Definisi Job Function Customer Engagement :

Membangun dan memelihara hubungan jangka panjang dengan pelanggan, mengelola dan optimalisasi interaksi dengan pelanggan, aktivitas manajemen keanggotaan secara menyeluruh, serta menangani keluhan dan memastikan kepuasan pelanggan.

Jurusan yang dipersyaratkan :

Administrasi, Business, Manajemen, Manajemen Pemasaran, Business Administration, Business Data Science, Business Development, Business Management, Business Telecommunication, Technology Management, Business Analytics, Industrial Management & Innovation, Innovation Management & Entrepreneurship, Technology Entrepreneurship, Ekonomi dan Bisnis Internasional, Logistik & Supply Chain , ICT Business, Logistik & Inventory Management, International Development: Globalisation, Creative Industries and Cultural Policy , Desain Komunikasi Visual, Akuntansi, Aktuaria, Ekonomi Manajemen, Ekonomi Perusahaan, Keuangan & Perbankan, Manajemen Keuangan, Behavioral Finance, Perpajakan, Economic Science, Finance, Ilmu Hukum, Human Resources Management, Organization Design Development, Ilmu Komunikasi, Public Relation, Broadcast, Advertising, Multimedia Technology, Hubungan Internasional, Statistik, Matematika, Psikologi, Teknik Industri, Sistem dan Teknologi Informasi, Ilmu Komputer, Teknik Informatika, Data Communcation Engineering, Master of Data Science, Software Engineering, Software Application, Artificial Intelligence, Game Application & Technology, Cyber Security, Fisika.

Penempatan :

Bersedia ditempatkan di seluruh wilayah Telkom Group dalam dan luar negeri.

1. Handle complain
2. Memberikan solusi terhadap keluhan customer
3. Melakukan penjualan kartu perdana prioritas
4. Pengelolaan administrasi pelanggan

Persyaratan :

• Pendidikan minimal D3 atau S1 dari semua jurusan .
• Berpengalaman minimal 3 tahun dalam pelayanan konsumen produk atau jasa, diutamanakan di bidang Property Developer.
• Memiliki kemampuan yang baik dalam berkomunikasi, menangani komplain dan presentasi.
• Mampu berfokus pada kepuasan konsumen dan mampu menyesuaikan diri untuk merespons berbagai tipe karakter konsumen.
• Mampu bekerja multitasking, memprioritaskan pekerjaan utama, dan mengelola waktu kerja dengan efektif.
• Bersedia ditempatkan di Tenjo dan Jakarta Barat

Tanggung Jawab: 

• Membina hubungan baik dengan konsumen.
• Menangani keluhan konsumen baik melalui email, telepon atau tatap muka.
• Melakukan penanganan dan monitoring dalam proses terkait pesanan unit, pengembalian uang, ataupun pertukaran unit dengan unit Agung Podomoro lainnya.
• Menyusun laporan harian, bulanan ataupun tahunan tentang kepuasan pelanggan secara keseluruhan.

- Responding promptly to customer inquiries

- Communicating with customer

- Acknowledging and resolving customer complaints

- Ensure customer satisfaction levels are always on target

Deskripsi Pekerjaan

• Mengenalkan dan menawarkan produk-produk Bank Muamalat kepada Nasabah dengan baik dan benar guna memberikan pelayanan yang excellent.
• Memastikan seluruh hak dan kewajiban Nasabah atas produk Bank Muamalat yang dipilih, telah diketahui dan dipahami oleh Nasabah dengan baik dan benar guna meminimalisir komplain.
• Menerima hingga menyelesaikan (baik secara mandiri maupun melalui koordinasi dengan unit kerja lainnya) atas seluruh keluhan / pengaduan Nasabah dengan baik dan benar, termasuk didalamnya pengadministrasian dokumentasinya.
• Mengelola dan mengadministrasikan seluruh aktivitas pembukaan, penutupan rekening, manajemen Kartu ATM dan penyimpanan dokumen dalam tempat terkunci dan aman serta menjalankan permintaan nasabah sesuai SLA yang sudah ditetapkan.
• Mengelola dan mengadministrasikan seluruh aktivitas yang berkaitan dengan penerimaan BPIH oleh Nasabah calon Haji termasuk pelimpahannya, dengan baik dan benar benar guna meminimalisir komplain.
• Menjalankan ketentuan tentang Know Your Customer (KYC) , pengkinian data nasabah, complain tracking dan hal-hal lainnya yang berkaitan dengan prudential banking agar dapat terlaksana dengan baik dan benar.

• Respond to customer chat according to Customer Service SLA (Service Level Agreement).
• Provide clear, accurate, and helpful information about products, orders, and policies.
• Provide detailed product information, including specifications, availability, and pricing.
• Assist customers in comparing products and making informed purchasing decisions.
• Reach out to customers proactively to provide updates on order status, promotions, and new products.
• Notify customers of any delays or issues with their orders and offer solutions.
• Assist customers with placing orders, including helping them in selecting products and completing transactions.
• Provide updates on order status and estimated delivery times.
• Resolve customer issues related to orders, such as delays, incorrect shipments, damaged products, and lost packages.
• Handle return and refund requests in accordance with marketplace policies.
• Process returns and refunds efficiently and communicate the status to customers.
• Foster positive relationships with customers to enhance their experience and encourage repeat business.
• Show empathy and understanding in all customer interactions to build trust and loyalty.
• Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and other key performance indicators (KPIs).

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

• To support and sales to the customer by telephone or electronically such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
• Respond promptly to customer inquiries.
• Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
• Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
• Maintain customer databases and manage administration.
• Organize workflow to meet customer timeframes.
• Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications and registration of new customer accounts.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Provide feedback and point out problematic areas to the leader to constantly improve internal processes. 

Requirements & Experiences :

• Bachelor degree, High school diploma, general education degree or equivalent are welcome to apply.
• Willing to work in shifting schedule (weekday, weekend, and public holidays).
• Good Interpersonal skills (listening, communication and positive motivation).
• Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, Google Review, Marketplaces such as Tokopedia & Shopee).
• Knowledge of administrative procedures.
• Familiarity with Google Suites & Microsoft Office.
  

What you should be :

• A passion for the brand and empowering women.
• Growth mindset.
• An interest in fashion and general female consumer products.
• An ability to think & work strategically and systematically.
• Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
• A self-starter, proactive and hands-on approach. Get it done right, and fast!
• Strong project management, multitasking and execution abilities.
• A fun, energetic and charismatic personality.

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

We are looking for a detail-oriented Content Moderator to join our eCommerce team. You will review and approve product listings, ensure content compliance, and maintain quality standards across our platform. The ideal candidate has a strong eye for detail, excellent communication skills, and a passion for maintaining a positive user experience.

We are seeking a passionate Customer Experience Intern who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience Intern at Stockbit, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any pertinent updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

• Fresh graduates or final-year students in Finance, Business Management, or any related fields
• Strong interest in investment and capital markets (especially Stocks)
• Excellent written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to type quickly with minimal errors
• Customer-oriented mindset with a passion for delivering excellent service
• Able to work in shifts
• Ready to join us ASAP
• Having a capital market license is a plus.

• Supportive teammates

• Broaden your knowledge in financial investment

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across ASK region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Create and drive a value realization plan for customers
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

1. Engage with our key merchants and help resolve issues and inquiries
2. Proactively spot and correct any issues that could affect customer satisfaction or retention
3. Maintain a positive, empathetic, and professional attitude toward customers at all times
4. Identify customer needs and help customers use specific features and increase the adoption rate