Total 82 customer service manager job vacancies in Customer Service category in jl rs fatmawati 77 81 keb baru jakarta 12150

Melakukan pemeliharaan Komputer, jaringan, dan telephone agar berjalan dengan baik

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with CSC Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

• Candidate must possess at least a Bachelor's Degree in Agrotechnology, Environmental Health, Entomology, Biology.
• At least 1 year(s) of working experience in the related field
• Able to mobile and have a driving license
• Good Communication and decision maker
• Having leadership skill
• Willing to work at Jakarta Selatan, dan sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

• Supporting Service team at the workshop
  • Checking inspection report format and photo
  • Conducting BeQik (Rexroth Indonesia Monitoring Service Job Update)
  • Monitoring Purchase Requisition Order
  • Checking regularly for workshop consumable items and creating purchase plan
  • Checking daily for 5R implementation at the workshop
  • Checking equipment calibration schedule
• Supporting engineering team in project as a project admin,
  • Monitoring ETO (Engineering to Order) part list : Status/delivery date and component readiness at warehouse for assembly process
  • Maintaining ETO documentation completeness together with ETO Team

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish a good public relationship with all guests.
• Provide guests with the most accurate and up - to date information at all times.
• Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

The Raffles Service Agent serves as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets

DESKRIPSI PEKERJAAN

1. Memberikan pelayanan service yang baik terhadap pelanggan mulai dari reservasi sampai pasca service sesuai dengan kebutuhan.

2. Memeriksa, menganalisa, merekomendasi dan menjelaskan tentang hasil pemeriksaan kendaraan perihal perawatan dan perbaikan kendaraan kepada pelanggan.

3. Menjalin komunikasi dan interaksi yang baik terhadap pelanggan untuk memasarkan jasa yang di tawarkan bengkel sesuai dengan ketentuan yang berlaku.

Deskripsi Pekerjaan

1. Menjawab panggilan telepon dan email dari pelanggan

2. Membantu pelanggan dengan pertanyaan tentang produk, status pesanan, dan pertanyaan umum lainnya

3. Menyelesaikan keluhan dan masalah pelanggan dengan cepat dan profesional

4. Mempertahankan sikap positif, empatik, dan profesional terhadap pelanggan

5. Memproses pesanan, pengembalian, dan penukaran dengan akurat

6. Menyimpan catatan rinci tentang interaksi dan transaksi pelanggan

7. Bekerja sama dengan anggota tim untuk memberikan layanan pelanggan yang luar biasa

8. Mengikuti kebijakan dan prosedur perusahaan

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.

We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists (f/m/d) to join our Team!

What you will do

• Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
• Being our customers voice by sharing their feedback and reporting their issues
• Collaborating with our different teams and having direct impact to improve our Product
• Representing Vivid Money and build a trustful relationship with our customers

• Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
• Exceptional problem-solving and decision-making skills
• Good observational skills for process and product improvement
• Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
• Capable of managing multiple tasks and thriving under pressure in a dynamic environment
• Comprehensive knowledge of SME banking products, services, and processes.
• Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
• Fluent in English. Other European languages are an advantage.

• Opportunity to participate in the creation of a new and innovative company
• Great working atmosphere in a motivated and dynamic team
• Opportunities to learn and grow together with the company