Total 173 Customer Service job vacancies in kebon manggis matraman kota adm jakarta timur dki jakarta indonesia

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believes in our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset), which guide our work and interactions. 

We are currently seeking a Corporate Finance Support to join our team. In this role, you will be responsible for providing support to the Corporate Finance department in various tasks. You will assist with financial analysis, budgeting, forecasting, and other finance-related activities. This is a great opportunity to gain hands-on experience in corporate finance and contribute to the financial success of our organization. 

What you will do but not limited to: 

• Prepare daily, weekly, and monthly payment schedule. 
• Reconcile Bank Accounts’ balance 
• Assisting in financial analysis and reporting. 
• Preparing and reviewing tax calculations and tax returns. 
• Contribute to the preparation of financial reports, ensuring accuracy and compliance with relevant regulations. 
• Participating in financial risk assessment and mitigation. 
• Analyze financial data and provide insights to support strategic decision-making. 
• Participate in the development and implementation of financial systems and processes. 
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor degree in Finance and/or Accounting

• Has 1-2 years of experience in corporate finance and/or accounting preferably from Public Accounting Firm

• Proficiency in Microsoft Excel and other financial software. 
• Strong knowledge of Accounting principles and practices. 
• Excellent attention to detail.
• Strong analytical and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Good communication and interpersonal skills. 

Job Description

• Design, implement, and maintain managed security service provider (MSSP) solutions to meet client needs effectively.
• Collaborate with sales and technical teams to ensure comprehensive understanding of client security requirements.
• Conduct assessments of clients' current security posture and identify areas for improvement.
• Manage the deployment of MSSP solutions, ensuring adherence to timelines and budgets.
• Provide technical support and training to clients on MSSP solutions and security best practices.
• Monitor and report on the effectiveness of implemented security solutions, adjusting as necessary to meet evolving threats.
• Evaluate new technologies and vendor offerings to enhance MSSP services continuously.
• Ensure compliance with relevant security standards and regulations throughout the solution delivery process.
• Act as a point of escalation for technical issues relating to MSSP solutions.
• Prepare and deliver presentations to clients and stakeholders on security strategies and MSSP capabilities.

Job Requirements:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 4 years of experience in security solution delivery or related roles within the ICT industry.
• Strong knowledge of cybersecurity threats, risk management, and security frameworks.
• Experience in deploying and managing MSSP solutions.
• Certifications such as CISSP, CISM, or similar are highly desirable.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to effectively engage with clients and stakeholders.
• Willing to work in Centennial Tower, South Jakarta.

• Medical Insurance
• Medical Check Up
• Free Product Service

A Laku6 internship is unlike any other. Our interns are quick on their feet, resourceful, adaptable and learn a heck lot in a short amount of time. If you're looking to make an impact and get your hands dirty with a myriad of opportunities, this is the adventure for you.

As a D2C Business Development Intern, you'll get the chance to develop practical work experience in a tech company and get involved in exciting projects that have direct impact to our business.

During this 6 months internship you will have the opportunities:

• To learn and support plan, execution, and pivot growth experiments on online re-commerce business especially in direct to customer sales strategies
• Be responsible for the daily updates of business performances tracker
• Measure and analyze performances of business funnel and other tracker to help business team to have a full view on business performance
• Working closely with Product team to assist on going or future product development needed based on each business units needs and learnings
• Working with the different teams from product, marketing, customer support, legal, finance sales and operation

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.

What you will do, but not limited to:

• Answering customer questions or resolving computer problems via phone, email, online chat, or in person.

• Providing step-by-step instructions to help customers resolve issue.
• Diagnosing and troubleshooting hardware and software issues 

• Forwarding complex problems to more experienced IT staff.

• Document technical processes and procedures to guide team members and users.

• Keeping technical documentation and service catalogs up to date.

• Conduct regular system checks and prepare reports on system performance and incidents.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or operations
• Proficiency in SQL for database management, query development, and data analysis.
• Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
• Strong problem-solving skills and experience with hardware, software, and networking.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, server management, and database systems.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

Melakukan identifikasi dan pemeriksaan laporan sesuai dengan standar yang ditetapkan.

Melakukan QC Asset berdasarkan standar yang berlaku.

Membaca dan menggunakan alat ukur yang digunakan dalam pemeliharaan, terutama alat ukur elektrikal.

Melakukan troubleshoot terhadap temuan dari hasil pemeliharaan rutin.

• Drive revenue growth across Bosch Home Experience Centres in Indonesia, currently 4 locations, with plans to expand.
• Ensure each Experience Centre operates as a premium showroom where Kitchen Retail partners can send customers for product demonstrations and consultations.
• Collaborate with Kitchen Retailers to facilitate seamless customer journeys, ensuring customers can make informed choices at the Experience Centres and complete their purchases.
• Monitor performance metrics and sales data, providing regular reports on revenue targets and improvement areas.
• Lead the expansion of Bosch Home Experience Centres across Indonesia, growing from 4 to 30 locations within three years.
• Identify and secure partnerships with new and existing partners to support the hub-and-spoke model for retail outreach.
• Oversee all operational aspects of new centre openings, including site selection, partner onboarding, and staff training.
• Develop and implement customer engagement strategies to enhance the in-store experience, making the Bosch Home Experience Centres a destination for immersive product exploration.
• Work closely with the marketing team to execute product demonstrations, events, and interactive sessions for potential customers and retail partners.
• Gather customer feedback from the Experience Centres and share insights with product, marketing, and retail teams to improve the overall Bosch customer experience.
• Serve as the primary point of contact for Experience Centre partners, building and maintaining strong relationships to ensure mutual success.
• Collaborate with cross-functional teams to ensure a consistent brand message and customer experience across all Experience Centres.

As our Digital Lending Support Intern, you will be part of an excellent team to create values and products to fasten financial inclusion in Indonesia. This role will directly report to the Head of Business Development and this role also are part of the small team consisting of 3 Business Development.

Responsibilities:

●      Support Operational Processes: Assist in day-to-day manual tasks, including data entry, and updating records.

●      Data Quality and Accuracy: Conduct quality checks and ensure data accuracy across all reports and processes.

●      Documentation: Maintain clear and organized documentation of operational processes and tasks.

Qualifications:

●      Strong attention to detail and an aptitude for data accuracy.

●      Basic knowledge of Google Sheets or Excel.

●      Ability to work independently and collaboratively in a fast-paced environment.

Deskripsi Pekerjaan :

• Mencatat, menyampaikan dan menangani permasalahan yang berhubungan dengan teknis baik yang datang dari internal maupun eksternal.
• Melakukan review dan analisa permasalahan yang timbul di pelanggan.
• Melakukan update data teknis customer.
• Monitoring link upstream dan backbone POP.

Job Description :

• Identify and develop new business opportunities in the MSSP IP sector
• Engage with potential clients to understand their security needs and tailor solutions accordingly
• Collaborate with internal teams to create effective service offerings
• Maintain and grow relationships with existing clients to ensure satisfaction and retention
• Conduct market research to stay updated on industry trends and competitor activities
• Prepare and deliver presentations to promote MSSP solutions to stakeholders

Job Requirements :

• Age 28 - 35 years
• Candidate must possess at least a Bachelor's Degree in Information Technology, Cybersecurity, or related field
• Minimum of 3 years of experience in ICT business development or sales within the IT security industry
• Strong knowledge of Managed Security Services and IT security solutions
• Excellent communication, negotiation, and interpersonal skills
• Able to work independently and manage multiple projects simultaneously
• Fluent in English, both written and spoken
• Proficient in using CRM tools and IT security software
• Willing to work in Centennial Tower, South Jakarta

• Medical Insurance
• Medical Check Up
• Free Product Service

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

- Handle Complaint Customer atau Mitra Via Livechat / Socmed

- Memberikan penyelesaian masalah atas permasalahan pelanggan service exellent oriented

- Follow up eskalasi by Zendesk Email

- Bantu Follow Up ke Ekspedisi terkait kendala yang dikeluhkan user

- Follow up perihal eskalasi ke 3rd Party yang belum ada respon atas kendala yang di escalate

- Melakukan proses klaim ke Insurance

• Memberikan Informasi yang dibutuhkan konsumen mengenai layanan via telepon.
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via telepon.
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen via telepon.
• Melayani konsumen dengan cepat.
• Sopan dan ramah dalam berinteraksi dengan konsumen.
• Mengikuti proses dan standar kerja yang berlaku
• Mendokumentasikan interaksi dengan konsumen.

• Menghubungi customer, Menjual dan menawarkan produk perusahaan kepada customer dengan target yang sudah ditentukan oleh perusahan
• Menelepon dan verifikasi data ke customer
• Membuat laporan pemesanan customer dengan lengkap

• Memberikan Informasi yang dibutuhkan konsumen mengenai layanan via telepon.
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via telepon.
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen via telepon.
• Melayani konsumen dengan cepat.
• Sopan dan ramah dalam berinteraksi dengan konsumen.
• Mengikuti proses dan standar kerja yang berlaku
• Mendokumentasikan interaksi dengan konsumen.

• Memberikan Informasi yang dibutuhkan konsumen mengenai layanan via telepon.
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via telepon.
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen via telepon.
• Melayani konsumen dengan cepat.
• Sopan dan ramah dalam berinteraksi dengan konsumen.
• Mengikuti proses dan standar kerja yang berlaku
• Mendokumentasikan interaksi dengan konsumen.

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Design and implement customized CCTV systems based on client requirements.
• Install, configure, and maintain CCTV cameras and related equipment.
• Conduct site surveys, assessments to determine optimal camera placement.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.
• Integrate CCTV systems with other security systems, such as access control and alarm system and Building Management System.
• Provide technical support and troubleshooting for clients' CCTV systems.
• Perform regular check partner and discuss about system maintenance and upgrades to ensure optimal performance.
• Document system designs, configurations, and maintenance records.
• Train clients/ partners on the operation and maintenance of their CCTV systems.
• Stay up-to-date with the latest advancements in CCTV technology.
• Collaborate with Partner engineers and technicians on projects as needed.
• Ensure compliance with industry standards and regulations.
• Provide excellent customer service and maintain positive client relationships.
• Responsible for the detailed system design, solution completeness and support in implementation of medium to large scale IT/ Engineering projects with high complexity and within budget to comply to specifications and meet customer’s requirements.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.

At AYANA MidPlaza Jakarta, we are looking for a dedicated and charismatic Spa Receptionist to enhance our guest experience. As the first point of contact for our spa, you will play a crucial role in providing outstanding service to our guests, ensuring a seamless and exceptional spa experience. Your professionalism and attention to detail will be vital as you assist guests in navigating our spa services, while also managing appointments and inquiries with efficiency.

Responsibilities

• Greet and assist guests upon arrival, providing information about spa services and promotions.
• Manage appointment scheduling and maintain accurate records in our booking system.
• Process payments and handle transactions in compliance with company procedures.
• Respond promptly to guest inquiries via phone or email.
• Ensure the reception area is welcoming and organized, promoting an inviting atmosphere.
• Collaborate with the spa team to deliver outstanding guest service and satisfaction.

• Previous experience as a Spa Receptionist or in a customer service role within the hospitality industry.
• Exceptional communication skills and a friendly, professional demeanor.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with appointment booking systems is a plus.
• High school diploma or equivalent; additional qualifications in hospitality are a plus.
• Willingness to work flexible hours including weekends and holidays.

• Positive Working
• Great Environment
• Supportive Team Work

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

• Providing IT Support for Bosch Indonesia users following IT Service Management processes
• Operation of End Client Devices (IT Fleet Management and Manage Print Services), including of support and troubleshooting for all Bosch Indonesia locations
• Supporting Bosch Indonesia colleagues in their role as Local IT Infrastructure Partner and Local Services Support roles.