Total 122 failure analysis engineer job vacancies in Engineering category in Indonesia

This position is to assist Chief Engineer organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Evaluate, control and record energy usage and implement and upgrade energy conservation systems
• Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel

• Build and maintain reusable iOS components & SDKs
• Build mobile automation and tooling to enhance engineering productivity and quality
• Monitor apps in production and optimize them for quality, reliability, and performance
• Collaborate with developers from product engineering teams to align on technical solutions and best practices, and maintain a high-quality code culture
• Ensure the app has a clean, modular and robust architecture to enable various teams to easily contribute code and build product features
• Adopt the latest iOS SDKs and technologies to drive product and iOS platform innovation

Your Career

The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. 

As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks.  You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating our leadership 
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Primary Responsibilities:

• Establish and maintain seamless co-ordination & co-operation with all departments  to ensure maximum cooperation, productivity, morale and guest service.
• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.

• Ensure that the team is trained for all safety provisions.
• Ensure optimal, cost effective use of the resources and educate the team on the same.
• Check and ensure that the temperature of cold stores, public areas etc. are maintained as per the specifications.
• Check and ensure the working condition of fire detectors, fire fighting systems, transformers, electrical systems, etc.
• Coordinate with other departments for regular servicing and testing of equipment.
• Check and ensure that proper safety measures have been adhered to and also ensure maintenance of all fire fighting equipment.
• Ensure that all the first aid kits are available for use in their proper places.
• To supervise the operations of Air-conditioning plant, boilers, pumps etc.
• Ensure that desired level of water is maintained in water storage tanks.
• Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast of technological advances in surveillance & safety equipment.

Your Career

As a Palo Alto Networks National Channel Systems Engineer, you will be responsible for
presenting the Palo Alto Networks Next Generation security platform and technology
solutions to Palo Alto Networks' most strategic and impactful channel partners.

As a National Channel SE, You represent the company as a technical advisor tasked with building excitement and support for the company with the partner's sales and technical teams. You take ownership of the technical relationship with our channel partners to demo, train, enable, communicate with and continually engage technical partner team members by proactively managing and delivering technical content and building relationships either onsite, online, and via telephone. You will be tasked with specific recruitment, enablement, training and communication objectives aligned with the objectives of Palo Alto Networks. In the National SE role, you will primarily work with your CBM and partner leadership to create and execute on your business plan, leveraging the regional SEs and regional sales teams to help drive and facilitate that plan.

Your Impact 

• Ability to align partner needs and strategy with the value of Palo Alto Networks
• Provide product demos on all aspects of the Palo Alto Networks Platform
• Provide technical enablement and training to strategic/national partners
• Strategically position Palo Alto Networks with other technologies sold by partners
• Participate in partner business planning activities by supporting the development and execution of the partner technical business plan
• Facilitate the planning and preparation of partner Sales Engineers (SEs) in achieving Palo Alto Networks and industry certifications
• Oversee partner pre–sales activities, including competitive analysis, test plans, demos, proofs of concept, and RFPs
• Cross–communicate Palo Alto Networks and partner value propositions, especially between partner and Palo Alto Networks field SEs
• Understand and effectively present the Palo Alto Networks' security platform
• Create, execute, and review a technical readiness plan with the CBM/regional sales team, including measurable achievements to track progress
• Provide localized technical training to partner's pre–sales and post–sales technical resources
• Support product/service training of the partner sales teams
• Educate and promote the use of Palo Alto Networks support model and effective use of available resources
• Collaborate with the CBM/regional sales team on the development and management of the channel partner business plan and mutual action plans
• Understand and communicate the business advantages of a partnership with Palo Alto Networks
• Develop a strong understanding of Palo Alto Networks' channel partner objectives

• Help Ass Dir of Engineer in running day to day operations of Engineering department.
• Schedule and document planned and unplanned maintenance programs for the various systems such as but not limited to: air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage for the resort and staff accommodation in accordance with O&M manual.
• Work closely with all team leaders to ensure smooth and efficient daily operation of Engineering department.
• Work closely with Ass Dir of Engineer for all internal projects and ensures safe work practices.
• Assist Assistant Dir of Engineer and Team leaders in preparing daily Engineering staff briefing and assist in distributing daily work assignments with follow ups.
• Prepare daily tasks with Ass Dir of Engineer and Team Leaders.
• Assist in preparation of consumption reports on power, water, steam, and gas.
• Supervise team members to ensure safe work practices, efficient operation, proper preventative maintenance and repair to equipment.
• Assist with departmental procurements in gathering quotes with proper compilations of equipment manuals.
• Provide constructive feedback to all team members to ensure safe work practices, efficient operation, proper maintenance and repair to equipment.
• Maintain healthy and good working relation with engineering and other departments.
• Responsible for all Admin works, store, ordering and invoice record keeping.
• Coordinating with purchasing for all ordering of materials/quotations etc
• Daily utility reading and monitoring the energy consumption.
• Follow the preventive maintenance chart strictly and maintain records for future reference.
• Coordinate with other department’s counterparts to ensure their satisfaction on quality and progress.
• Create departmental training programs among engineering Employees and create opportunities to multitask.
• Distribute the work to subordinates accordingly to their capabilities to get the best results to the specified standards.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.
• Carry out generator testing, lift homing test and fire alarm test. 
• Liaise with users and operating departments for shutdown and servicing. 
• Carry out any other duties as and when assigned by the Management of the Hotel and department.
• Assist Technicians to carry out repair work. 
• Supervise Contractor’s work; hold regular meetings to ensure quality standard is maintained and to meet deadline

The Cloud Engineer will be responsible for the following activities: 

• This position is a stakeholder-facing role and embodies the responsibility of capturing prioritization, and delivery of project expectations for all aspects of the projects you work on.
• You can lead technical customer workshops and design a solution meeting the customer requirements on all aspects of the project (Governance, Security, Networking, Billing, Operations).
• You are an advocate for Cloud adoption and enlighten customers in their Cloud Adoption strategy, no matter their Cloud Maturity.
• Excellent communication and interpersonal skills: you have the ability to communicate tasks, challenges, and results clearly to technical & non-technical colleagues and customers.
• Ability to understand both the business and technical requirements and apply to existing, or develop new methodologies to satisfy those requirements
• You understand both business and technical priorities and have a realistic view of timelines and deliverables.
• you are able to guide and streamline the technical tracks of a multidisciplinary team, composed of colleagues and customers.
• You advocate the use of Cloud best practices in all aspects of your job and the deliverables of your team.
• you mentor and guide junior colleagues through their journey in the team and within the projects you collaborate on.

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.  

Responsibilities  

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer  
• Provide support related to customer issue with the Cloud Infrastructure.  
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
• Writing infrastructure code using Terraform.
• Site Reliability Engineering practices and incident management.
• Building and managing both Windows and Linux servers in cloud environments.
• Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• [Important: Placement will be at the client's location in South Jakarta]

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).

• Providing technical support of Bosch Rexroth IoT Solutions.
• Analyzing the gap of technical requirement from customer.
• Working closely with international team for troubleshooting and technical support activity.
• Working hands-on with BR IoT kit to develop Industry 4.0 PoC Project.
• Working collaboratively with the team for marketing and media activity.
• Providing Technical training of Bosch Rexroth IoT Solution 

The IT function is increasing its capabilities and therefore is looking for an Infrastructure Engineer. As an Infrastructure Engineer you are responsible for designing, deploying, and managing the lifecycle of cloud infrastructure and services and ensure that they are secure, healthy, efficient, and scalable. As such you are also responsible for maintaining and supporting our physical and virtual network infrastructure.

You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.

This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.

What you will do:

• Designing and deploying Azure Wintel & AD solutions on the Microsoft Azure platform.
• Managing IaaS and PaaS cloud resources in Microsoft Azure using the Systems Management platform, and Security Management Tools to ensure that they are functioning properly and efficiently and meet business needs.
• Managing and maintaining the (Azure) Active Directory / Entra ID infrastructure, including domains, forest, and replication.
• Managing Group Policies by creating, managing, and enforcing GPOs to control and configure a.o. Windows based system.
• Managing DNS, DHCP and certificate services.
• Develop and maintain standards based on leading practices to monitor operational and performance statistics for systems.
• Develop and maintain standards and processes based on leading practices for patch / update deployments.
• Collaborate with various teams across the globe to ensure MS components are optimized for performance and security to meet their business needs and requirements
• Configure and install various physical and virtual network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Maintain WAN, LAN and wireless networks including upgrades, service packs, patches, hot fixes, and security configurations.

MidPlaza Holding is seeking a highly motivated MEP Engineer to join our team. In this role, you will be responsible for designing, implementing, and managing mechanical, electrical, and plumbing (MEP) systems for our construction projects. You will work closely with project managers, architects, and contractors to ensure that MEP systems meet project specifications and adhere to regulatory standards. The ideal candidate should have a strong technical background in MEP engineering, excellent problem-solving skills, and the ability to work in a collaborative environment.

Responsibilities:

• Performing fundamental calculations for MEP system requirements.
• Understanding customer needs, including budget and timeline.
• Creating design concepts for the MEP system while considering efficiency and operational reliability.
• Providing a design concept brief (Terms of Reference) to the MEP consultants.
• Developing a schedule for the completion of MEP design drawings.
• Coordinating design efforts with architects, interior designers, structural engineers, and landscape professionals.
• Providing a set of MEP design drawings to the in-house Quantity Surveyor or QS consultant as a reference for Bill of Quantities (BQ) calculations.
• Providing outline specifications for MEP equipment to the QS as a reference for vendor quotations.
• Reviewing MEP shop drawings from contractors.

• Minimum of 5 years of experience in the same field, with prior experience in consulting preferred.
• Bachelor’s degree in Mechanical/Electrical Engineering.
• The engineer must be able to identify problems and provide solutions.
• Proficient in calculations, criteria, design standards, and MEP system concepts.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) and basic AutoCAD.
• Responsible, loyal to the company, and possesses a strong desire to learn.
• Detail-oriented in performing tasks.
• Capable of communicating effectively with clients, especially in clearly explaining design concepts.
• Able to lead and motivate MEP drafters, including setting targets and expectations.
• Capable of providing solutions under pressure.
• Able to manage time effectively to meet project deadlines.
• Collaborative and maintains good relationships with coworkers.

Primary Responsibilities:

• Establish and maintain seamless co-ordination & co-operation with all departments  to ensure maximum cooperation, productivity, morale and guest service.
• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.

• Ensure that the team is trained for all safety provisions.
• Ensure optimal, cost effective use of the resources and educate the team on the same.
• Check and ensure that the temperature of cold stores, public areas etc. are maintained as per the specifications.
• Check and ensure the working condition of fire detectors, fire fighting systems, transformers, electrical systems, etc.
• Coordinate with other departments for regular servicing and testing of equipment.
• Check and ensure that proper safety measures have been adhered to and also ensure maintenance of all fire fighting equipment.
• Ensure that all the first aid kits are available for use in their proper places.
• To supervise the operations of Air-conditioning plant, boilers, pumps etc.
• Ensure that desired level of water is maintained in water storage tanks.
• Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast of technological advances in surveillance & safety equipment.

• Build construction technology based on product/operation requirements, whether it is internal tools or consumer-facing digital products.
• Database design for feature development
• Slicing UI design from figma into front end/mobile component
• Technical design on feature (Database & API Design)
• Full Stack Development
• Low-code development for Internal Tools
• Deployment
• Maintain & monitor infrastructure
• Bug fixing

• 2-3 years of working experience
• Enthusiastic to work in a fast-paced environment
• Quick learner, able to adopt with new technologies
• Excited to revolutionize the construction and property industry
• Great communication skills both in-person and through communication software like Slack, Gmeet, etc. Have a preference to over communicate problems/ideas instead of under communicate.
• High sense of ownership, contribute ideas and concern to make a better product

Technical Requirements

• Fullstack knowledge with heavy emphasis on server-side backend development
• Golang (2+ years of experience)
• Gin Web Framework
• GORM
• Javascript (1+ year of experience)
• Relational Database (Postgres, 3+ years of experience)
• Experienced in MVC pattern
• Experienced on interpreting product requirement to technical design
• Experienced in creating a normalized database design and code structure
• Experienced in front end and mobile best practice and modularity
• Working knowledge of git and github
• Knowledge of REST APIs
• Knowledge of GraphQL is a plus
• Understand Github action deployment is a plus
• Google Cloud skills is a plus
• Experience in Retool or any low-code development is a plus
• React Native (1+ year of experience) is a plus
• React (1+ year of experience) is a plus
• Good design sense to slice UI/UX from figma into code is a plus

Fita is a health-tech platform that brings together a community of fitness enthusiasts and expert coaches. Our mission is to empower Indonesians of all fitness levels to achieve their goals, maintain a healthy lifestyle, and build lasting habits through personalized virtual coaching sessions.

What you will do but not limited to:

• Manage infrastructure on GCP
• Participate in the entire software development process including design, development, delivery, monitoring, and improvement
• Provide technical assistance to improve system performance, capacity, reliability, scalability, and security
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Closely collaborating with other engineering and product teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies
• Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future

Expected KPI

• Maintain uptime for critical infrastructure components
• Make sure all infrastructure components monitored (Redis, PgSQL, etc) - by node count
• Make sure 80% of alerts have Time To Acknowledge below 30m in office hours
• Make sure 80% of infra provisioning / configuration requests handled below 3h in average in office hours

If you are ready to take the next step in your career, feel free to apply now at [email protected]

Responsibilities :

• Write efficient, reusable, and testable code following best practices and coding standards

• Participate in the development lifecycle, including requirements analysis, testing, deployment, and monitoring

• Make sure the data platforms and processes are running well both in data collection, integration and processing

• Monitor and manage data quality processes and data integrations

• Create back end application services

• Troubleshooting technical issues and/or help in technical improvement

• Document data operations and monitoring solutions in clear, concise guides

• Support end-to-end Project Deployments as required by business needs

• Work with the team professionals to set detail specifications for new applications or features

• Perform unit and integration testing before launch

• Work on cross-functional teams to troubleshoot and solve complex problems

• Providing technical support of Bosch Rexroth IoT Solutions.
• Analyzing the gap of technical requirement from customer.
• Working closely with international team for troubleshooting and technical support activity.
• Working hands-on with BR IoT kit to develop Industry 4.0 PoC Project.
• Working collaboratively with the team for marketing and media activity.
• Providing Technical training of Bosch Rexroth IoT Solution 

• Develop user interfaces for web applications using Vue.js frameworks.
• Collaborate with back-end developers using PHP and Laravel for seamless integration of front-end and back-end components.
• Implement responsive designs and ensure cross-browser compatibility.
• Optimize web applications for speed, scalability, and performance.
• Write clean, maintainable, and efficient code in both front-end and back-end environments.
• Create reusable front-end components and libraries for future use.
• Conduct code reviews and provide constructive feedback.
• Work with databases, APIs, and third-party libraries.

• Be a team player, responsible for every task as a team rather than an individual.
• Be a valued member of an autonomous, cross-functional agile team.
• Research and suggest innovations that can improve Kata Platform.

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Description

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail of it and ensure we have a strong sense of ownership.

Pushing Boundaries: Comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

Responsibilities

• Develop an intuitive and delightful product experience for our iOS platform.
• Own features through inception, design feedback, implementation, and launch.
• Implement unit tests and functional tests for tasks.
• Collaborate with stakeholders such as our Product Designers, Product Managers, Backend Engineers, and Data Engineers.
• Mentor and guide other engineers on contributing to the code base

• 2+ years of professional experience in iOS development.
• Proficiency in Swift or Objective C and experience with the iOS framework are necessary.
• Deep understanding of UIKit.
• Excellent communication skills and passion for solving challenging technical problems.
• Familiarity with end-to-end systems development life cycles.
• Bachelor's degree in Computer Science, Engineering, or related equivalent experience.

Bonus

• You implement unit tests and functional tests for tasks.
• You have high engineering standards and bring consistency to the codebases, infrastructure, and processes.
• Familiarity with RxSwift, IGListKit, and Texture

Core Tech Stack

• Swift & Objective-C
• RxSwift
• UIKit & Auto Layout
• Core Graphics & Core Animation
• Lottie
• Core Data
• VIPER/MVVM architecture

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.
Join us as we make magic happen to increase Indonesia’s financial inclusion!

As a Senior Backend Engineer at Ajaib, you will play a crucial role in designing, developing, testing, and deploying elegant software solutions that impact millions of investors. You will collaborate with product and business leaders to provide solution guidance, mentor fellow engineers, and contribute to our startup engineering culture with ideas and suggestions.

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail and ensure we have a strong sense of ownership.

Pushing Boundaries: Comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

Responsibilities

• Design, develop, test, and deploy elegant software solutions impacting millions of investors.
• Deliver high-performance, low-latency services with complex requirements.
• Build and optimize fault-tolerant distributed systems under rapid growth demands.
• Collaborate with product and business leaders to provide solution guidance.
• Share past experiences and mentor fellow engineers in improving their crafts together with work discipline.
• Contribute actively to our startup engineering culture with ideas and suggestions.
• Deploy to hybrid environments and provide technical assistance.

• Bachelor's or Master's degree in Computer Science or equivalent experience.
• Minimum 4 years of software development experience, preferably in distributed systems or full-stack architecture.
• Highly proficient in one or more programming languages, including Java, C, Go, or Python.
• Solid knowledge of Kafka, Redis, Cassandra, and MySQL. Tuning and query optimization is a plus.
• Skilled practitioner of deployments onto cloud (AWS, Azure, etc.) and on-premise environments.
• Experience with FIX (Financial Information eXchange) protocol is a bonus.
• Able to work individually with limited guidance, responsible for their work, and self-motivated.
• Passionate about technology and software development. Owns an innate desire to never stop learning.

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.

Join us as we make magic happen to increase Indonesia’s financial inclusion!

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, a reduction in SS7, SMS fraud and spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group.

We are looking for an SNOC Engineer to join our dynamic team in Jakarta. The SNOC Engineer is responsible for 24x7 NMS, handling tickets from customers and internal stakeholders and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role and Responsibilities:

• Respond to Customer’s requests and inquiries
• Real-time monitoring on the Network Monitoring System (NMS)
• Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
• Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
• Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
• Follow-up with responsible departments for resolving escalated/pending alarms.
• Logging of Tickets on the Ticketing System
• Updating of the Ticketing System with the latest progress on all tickets, following internal SOPs based on Industrial Standards
• Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
• Preliminary investigation, classification, and acknowledgement to the respective clients, of all opened tickets as per SOP
• Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis
• Handling and assistance in the execution of Change Requests including scheduling, process flow ownership, customer communication and execution
• Assistance in technical operations, maintenance, clients’ installations, and upgrades 24x7 activities, such as but not limited to:
• Assistance in UAT and migration
• System Health Monitoring
• Execution of minor / routine technical activates

• Degree in Computer Science, Information Technology, Engineering or equivalent
• Certification in Linux administration
• Minimum 3 + years 24/7 SNOC and Customer handling experience in IT, ISP or Telecom Operations
• Strong operational experience on Jira Service Desk & Zabbix and/or other ticketing and NMS platforms
• Protocol analysis and troubleshooting hands on skills using protocol analysers such as Wireshark
• Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
• High Proficiency in English (both written and verbal)
• Ability to work in a fast-paced environment
• Willing to learn new technologies
• Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
• Able to work on his/her own initiative
• Interpersonal skills
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance (Family)
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training & Learning and Development Progamme
• Shift Work (based in office in Jakarta)
• Evening+Night Shift Allowance
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

Job Description:

• Monitor device availability using monitoring tools, making report to Lead team every 1 hours

• Take notes and provide reports, daily reports and ticketing

• Carry out daily physical health check monitoring for each device

• immediate information and assistance as needed

• Perform security execution steps based on analysis from L2

Job Desc:

• Design, build and maintain our products with a focus on customer needs
• Architect product infrastructure to ensure reliability, scalability, and security
• Collaborate with engineering teams across the company to build new features at scale
• Participate in software architecture, design discussions and code reviews

Migrating our existing Backoffice system from our legacy framework to our latest framework. 

Your Career

As a SASE SE Specialist for network security transformation, you provide technical expertise and guidance in customers' network security transformation and zero trust journey.  You will be key in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish Palo Alto Networks as a customer’s cybersecurity partner.
 

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions on network transformation with SD-WAN and SASE.

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership.

• Lead and support customer demonstrations that showcase our unique value proposition.

• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities.

• Architect SD-WAN and SASE solutions that will help our customers strengthen to transform their network and simplify their security posture

• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions

• Lead conversations about industry trends and emerging changes to the network & security landscape.

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• As the main technical point of contact for SD-WAN/SASE, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative