Total 190 marketing manager job vacancies in Indonesia

1. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
2. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
3. Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
4. Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
5. To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
6. Maintain inter-departmental relationships to ensure seamless customer service
7. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
8. Schedule and regularly conducts routine inspections of areas under his/her control
9. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
10. Know system recovery procedures
11. Interpret computer reports
12. Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
13. Continually check the accuracy of guest in house account
14. Approve upgrades and special amenities
15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
16. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
17. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
18. Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
19. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
20. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
21. Works with Talent and Culture on manpower planning and management needs.
22. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
23. Maintain good relation with vendor and local community.

In this way, you’ll be making our hotel something special ...

• You’ll develop and implement a marketing strategy to increase sales and customer acquisition, improve customer retention, and maximize revenue from the hotel.
• You’ll establish Marketing & Communications programs that will benefit and support sales and Food & Beverage strategies and initiatives.
• You’ll develop and optimize digital marketing campaigns across various channels.
• You’ll identify and evaluate new marketing opportunities to increase direct internet traffic and drive online production.
• You’ll analyze and report on the effectiveness of digital marketing campaigns to optimize results.
• You’ll monitor all digital marketing channels and campaigns to ensure brand consistency.
• You’ll monitor all printed materials to ensure adherence to corporate identity standards.
• You’ll maintain good working relationships with local and international media, execute media placements for hotel through news releases and personal contacts.
• You’ll coordinate all special events and promotions with the aim to maximize publicity.
• You’ll serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media.

This is how you make our hotels something special ...

• You’ll develop a strategic training plan that aligns with business goals and addresses skill gaps.
• You’ll design and deliver impactful training programs to achieve organizational goals.
• You’ll drive company culture.
• You’ll ensure delivery of an effective onboarding program to support the retention of new talent and encourage a smooth transition into the business.
• You’ll conduct training needs analysis and develop the employee development plan.
• You’ll set up on-the-job training system, handle placement and scheduling of trainees, monitor and supervise their performance.
• You’ll manage the training budget effectively, ensure cost-effective solutions without compromising the quality of programs.
• You’ll administer all training records, ensure efficient records keeping and filing system. 

General Duties 

1. Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms. 
2. To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program 
3. Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office. 
4. Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s. 
5. Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP 
6. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities 
7. Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program 
8. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out 
9. To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements 
10. Monitor and control the VIP amenities, making sure that they are fresh and in high quality  
11. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information 
12. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information 
13. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy. 
14. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc 
15. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.  

Responsibilities When in Charge at Night Duty and Afternoon Duty 

1. Handle guest check-in and check-outs in accordance with hotel standards during night time 
2. Ensure all facilities in the lobby and overall Resort are kept clean and tidy at all times 
3. Ensure knowledge of hotel information and facilities of all outlets as well as local attractions, dining and entertainment information is kept up to date 
4. Ensure all dealings with guests meet hotel operating standards 
5. Handling guest’s billing and FO administration according to hotel standard 
6. Be thoroughly knowledgeable of all hotel computer systems and procedures 
7. Handling room blocking based on guest’s need 
8. Making reports according hotel’s standard 
9. Manage and supervise hotel operational during Night time 
10. Running night audit ensuring that all figures on PMS and POS are balanced 
11. Handling guest complaint during night and afternoon time 
12. Handling emergency and urgent matters which occur during night time 
13. Make check all preparation of the next day operational and update the daily briefing sheet (daily report ) 
14. Check the room inventory & room blocking on daily basis 

General Responsibilities 

1. Plans, directs, controls and co-ordinates activities of all Front Office personnel on activities related to guest to make sure personalized service is extended at all-time to in house guest to maximize guest satisfaction 
2. Responsible for the elaboration and implementation of standards related to SOP and LQA standards 
3. Schedule and regularly conducts routine inspections of areas under his control 
4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal 
5. Co-operates with  the  Purchasing  department  in  locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money 
6. Controls   costs   by minimizing/decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals 

• Leads the sustainability efforts of the Hotel with the General Manager and Hotel Manager overseeing the activities and projects.
• Ensures that the elimination of Single Use Plastic is achieved 100% and sustained, maintained.
• Conducts audits to ensure compliance at all times with the Raffles Brand Guidelines.
• Liaises between Corporate Office and the Hotel for matters relating to Sustainability.
• Coordinates and communicates with other Departments on new directions and initiatives and ensures compliance and adherence to standards.
• Ensures that the Hotel is compliant with the standards and is certified by an accredited Sustainability certifying body.
• Reports the Hotel’s sustainability and Environmental performance and data both internally and externally as required, this includes both internal and external stakeholders such as customers, suppliers, and community organizations.
• Establishes Sustainability partnerships with external organizations, companies, and local government units whenever feasible, by identifying potential partners, initiate contact, explore collaboration opportunities, create a partnership agreement, and continuously monitor and communicate progress towards shared Sustainability goals.
• Identifies areas of improvement in regard to the organization’s Sustainability practices and improve current practices and develop/ implement new practices :
  • Energy efficiency improvements, green energy sourcing
  • Sustainable F&B (food waste management, food sourcing, food trends)
  • Plastic pollution reduction
  • Diversity & Inclusion
  • Support to local communities & charities
  • Biodiversity protection 
  • Train staff at all levels on environmental issues and good practices

Other Involvement

Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures

Main Complexity/Critical issues in the Job

• The ability to manage projects strategically, while being hands on and detail-oriented, acting as a catalyst for making things happen
• Capacity to work independently with various stakeholders.
• Coordinate, communicate and get buy-in from the different stakeholders with various levels
• The ability to influence stakeholders
• Act as a role-model and inspire behavioral change
• Lead and foster excellence and innovation.
• Passionate and dedicated to sustainability and environmental initiatives.

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance
• Conduct site inspections with prospective and existing clients
• Develop and implement new sales strategies, tactics and action plans for account base
• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
• Follow up post-event to address any issues whilst soliciting return business
• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

Restaurant Manager (VIEW)

As a Restaurant Manager of VIEW, you will be responsible for overseeing the daily operations and ensuring the success of a high-end dining establishment. Your primary focus will be on delivering an exceptional dining experience, managing a team of skilled professionals, and maintaining the restaurant's reputation for excellence.

Employment will be under local contract. Open for Indonesian citizens only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Enquires whether guests are satisfied throughout the meal.
• Offers attentive service to guests, adapting to any constraint.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offer under his/her responsibility.
• Organizes the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures the point of sale is prepared to a high standard.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Ensures the equipment used remains in good condition.
• Develop and manage the restaurant's budget, including revenue and expenses.
• Control costs, such as food and labor costs, to maximize profitability.
• Prepare and analyze financial reports, such as profit and loss statements.
• Implement pricing strategies and promotions to increase sales.

Primary Responsibilities 

IT Operations

• Manage and support all the systems in the hotel

• Provide In-house guest IT related matter troubleshooting

• Coordinate, manage and oversee projects, document process

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

• Manage system changes with appropriate support staff to ensure uninterrupted services

• Liaise with vendors and work with users at all level 

• Maintain inventory of all equipment, software and software licenses 

Team Management

• Interview, select and recruit direct reports 

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

Areas of Responsibility:

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control

• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community.

Summary of Responsibilities:

Reporting to Director of Sales and working closely with Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service to the Revenue,
• Responsible for planning, promotion and managing all Wedding and Social events
• Receive and convert incoming inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities.

The Beverage Manager plays a pivotal role in overseeing and enhancing the overall beverage operations. This position involves in developing and implementing innovative beverage programs to elevate guest experiences, ensuring seamless coordination with various departments to maintain high standards of service. The Beverage Manager is responsible for managing the bar and beverage team, conducting regular training sessions to uphold service excellence, and collaborating with suppliers to curate an exceptional beverage menu. Additionally, the role involves monitoring inventory, controlling costs, and implementing strategies to maximize revenue.

The Social Media Manager is responsible for planning, developing, implementing and managing strategies and content for Raffles Jakarta social media accounts and website.

• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Planning and developing social media campaigns as well as handle the communications to the brand team.
• Setting specific objectives and reporting on ROI
• Craft engaging & compelling content and being on top of the latest social media trends
• Utilize knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.
• Monitor campaigns and analyzes data obtained
• Monitor SEO and web traffic metrics
• Establish relationships with social media influencers to develop a strong network

Duty Manager
First impressions are everything! As a Duty Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Front Office Manager
First impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Develop, conduct maintain all  training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

• Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation.