Total 180 media management manager job vacancies in Indonesia

•Assists the Management, employees, and guests in every way that is consistent with the protection and prevention objectives.

•Conduct ALERT program to educate employees on how to effectively respond to emergencies and incidents.

•Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel.

•Support the annual budgeting process and financial forecast for the operations departments

•Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

•Develop, recommend, implement and manage the operational department’s annual and long term goals

* Responsible for the overall operation and co-ordination of various Food & Beverage departments such as coffee shop, Room service, all the kitchens, stewarding etc.
* Exercises administration and supervises through Kitchen Leader and Restaurant Leader.
* Confers with management on reports, forecasts, budget policy and future planning.

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Job Purpose

This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Primary Responsibilities

Guest Experience Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
•  Ensures that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines)
• Mobilizes all players in the continuous improvement dynamics (process, indicators, follow-up etc.
• In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfill the brand's customer promise.
• Translates the Pullman mindset to guests through strong presence in the field, embodying sociability and proximity.
• Mobilizes and challenges all Heads of Department to ensure that all employees embody Pullman expertise and the behavioral code in front of guests, our distinctive quality standard
•  Provides a methodological framework for Heads of Department, to implement long-term "Quality" standards: analysis, diagnosis, action plan and follow-up
• Guarantees the global vision of customer satisfaction and the due application of the brand standards:
• - Prepares and implements Pullman brand audits, both internally and externally
• - Centralizes all customer satisfaction information with main focus on Voice of Guest program
• - Analyses results using indicators defined at Brand level and identifies the hotel's specific aims
• - Presents recommendations to managers and defines possible improvement actions with them
• Responsible in Response Rate

• Team Management

• Modifies working methods to comply with the brand philosophy
• Initiates a positive atmosphere that brings the different departments closer together, in order that each hotel is synonymous with its one and only team of personnel, operating in its own field
• Ensures that the quality of service provided for guests is homogeneous throughout the hotel, to convey an excellent global image of the hotel
• Implements actions to increase the awareness of all personnel of quality issues, deploying training if needed for hotel staff or Heads of Department.
• Responsible for quality and sustainable development in the hotel
• Decides on the department's investments in conjunction with the Executive Assistant Manager Rooms Division and Commercial / General Manager

Human Resources Management

• Review and update People & Culture policies and procedures and other human resources materials
• Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management
• Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process
• Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice
• Prepare and submit periodic People & Culture reports to management
• Prepare and issue correspondences relating to the People & Culture department
• Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations
• Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of People & Culture
• Oversee the organization and execution of employees’ social, athletic and recreational activities
• Maintain a good working relations with all departments and all professional external contacts

Recruitment

• Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel
• Analyze  the hotel manpower requirements
• Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures
• Conduct recruitment and exit interviews
• Maintain good working relationships and partnerships with recruitment agencies / sources

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the team
• Constantly monitor team members performance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Revenue Management

• Continuous analysis of changing channel distribution models and the impact on consumer booking trends
• Optimizes hotel and corporate pricing strategies through definition and management of BAR levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels
• Maintain rates which promote integrity and which protect the relationships with long term customers

• Work with Revenue Management Team to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel

• Monitors transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses and implements changes in distribution plan accordingly

• Completes all rooms and revenue forecasting to accurately project unconstrained demand

• Ensure that appropriate overrides are in place, special events are accurately loaded in the system

• Determine unconstrained demand and maintains the data within the Demand Analysis strategies, both future and historical

• Work with Director of Sales & Marketing and Sales Team members to encourage strategic selection of the right piece of business, in keeping with brand guidelines

• Track and analyze of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace

• Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes
   
• Chairs and prepares materials for the weekly Revenue Management Meetings
   
• Prepares revenue updates as required
   

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• A ‘hands on’ approach is required as is to work as part of a team to provide efficient food and beverage service.
• Develop, train, empower & lead your team of Food & Beverage professionals.
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
• Developing special promotional and merchandising plans, advertising materials to help increase revenue. 
• Proven ability to oversee daily activities, optimize seating arrangements, manage staff schedules, and ensure exceptional guest service within these outlets.
• Cost and Revenue Management: Demonstrated experience in effectively managing costs and driving revenue within a food and beverage setting. Proficiency in monitoring inventory levels, implementing cost-control measures, and strategizing to enhance profitability while maintaining high-quality offerings.

Reporting to the General Manager you will be responsible for supporting the hotel management to define the hotel strategies which include business mix, pricing by seasons and day of the week – in conjunction with the annual rate grid, budget and forecast.

 What you will be doing:

• Analyze the hotel results and performances (average rates, occupancy rates, RevPar, market index, Geographic Data, Channel Reports and all the necessary measurements) as a basis for future tactic al decisions with the hotel GM, through RM tools such as EzRMs, InTouch Data, STAR Reports, OTA insights, etc.
• Ensure and accurate and dynamic forecast for future dates (by room and revenue by segment and day) based on the RM referenced systems recommendations and a daily monitoring of the data (booking pick-up, events, calendar events, etc).
• Produce accurate forecast on weekly and monthly basis in conjunction to complete the weekly and monthly reporting, including end of month reports, hotel activity report, business reviews and budget preparation.
• Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory and RMLs management and distribution channels control.
• Ensure the daily, monthly and yearly strategies are implemented in all distribution channels and hotel personnel, including reservation, reception and sales team and ensure all systems (PMS, RMS and TARS) are updated accordingly.
• Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance.

• Be fully conversant with the brand, its standards and its DNA (visual and written communication, product, service, distribution e.g. brand Packages) 

• Manage brand compliance for the hotel to grow the equity of the hotel and outlet brands and the brand equity across all channels 

• Manage all marketing/promotional/sales collateral development/production both on and off line 

• Manage a fully integrated communications calendar for the Hotel around events, food and beverage, public holidays, need periods 

• Liaise with the regional Communications team to maximize communications exposure 

• Ensure all visual and written communication (internal/external, offline/online) is fully aligned with the hotels positioning and brand 

• To identify opportunities to further expose the hotel and maximize revenue opportunities through sponsoring local sport/cultural/art events that are aligned with the hotel positioning and are sound in delivering a strong ROI 

• Drive the marketing and communication (internal and external) of the Hotels CSR commitments 

• Ensure that Accor Loyalty Program is robustly promoted in the hotel and champion a loyalty culture  

• Ensure the hotel Accor Loyalty recognition program is followed and according to the brand promise 

• To identify complimentary Partnership opportunities to grow the hotel equity (always ensuring our own Loyalty and Subscription programs are protected) 

• In conjunction with the Director of Revenue manage country, regional and global partnership opportunities with airlines and financial institutions. 

• Effectively manage the hotel’s content and images through conducting regular website audits 

• Manage the hotels’ website – traffic and revenue generation, promotional content display  

• Manage the hotel email database and e communication activity  

• Manage online advertising for the hotel (display banners, SEM/PPC etc)  

• Manage the online promotion of  buy-outs and food and beverage activity at the hotel  

• Set-up, manage social media accounts and sharing sites as relevant to the hotels markets (Facebook, Twitter, You Tube, Instagram etc) and develop social networks 

• Monitor various media for positive and negative comments and discussions about the Hotel (Trip-advisor, Blogs, Forums). Take part in conversations and answer comments as a mediator 

• Report to appropriate parties negative comments and discussions 

• Identify threats and opportunities in user generated content surrounding our Hotel 

• Recommend new alternatives or ideas to develop the Hotel’s online marketing strategies 

• Be fully aware and up-to-date  with the brands audit criteria 

Job Purpose

To perform sales and marketing duties in supporting the responsibilities of the Director of Sales & Marketing by implementing the Marketing Plan as a tool to achieve the set goals.

Primary Responsibilities ​​​​​​​

• Maintain and develop business with existing and new customers on behalf of Raffles Bali
• Conduct in the most efficient manner daily sales activities to promote the services of the hotel via sales calls, telephone blitz, email blitz and the like to all corporate and government accounts.
• Develop and maintain Raffles Bali database covering corporate, government, travel and media.
• Administrative support for Director of Sales & Marketing.
• Shares and updates management on any trade related developments which directly affects the business of the hotel – including information on the competition.
• Participate on regular sales meeting actively.
• Coordinate with Sales Manager and Sales Coordinator once business deal is closed for their smooth follow ups. 
• To develop and maintain marketing programs and related activities to ensure maximum exposure of the resort to the right market.
• To do sales call to wholesalers, retail agents, airliners and / or corporations either locally or internationally as instructed by Director of Sales & Marketing.
• To produce sales call reports and follow up after each call
• To maintain and update file for each account as per standard.
• To reply all quotations within 12 hours and with the approval from Director of Sales & Marketing.
• To take up and perform in the best of his/her ability other duties assigned by either the Director of Sales & Marketing and / or the General Manager.

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service

• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

Job Purpose

This position is responsible for the planning, supervision and management of all sections of Front Office to ensure that the overall service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Business Performance

• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with the Finance in the preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals

Front Office Operation

• Tour hotel daily, audit team members’ adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when needed
• Conduct line-ups, review all information pertinent to the day’s business
• Conduct weekly meetings with divisional managers and review all information pertinent to the week’s business
• Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
• Analyze market trends and review clientele to work on upsell opportunity to increase the hotel’s revenue
• Monitor and handle guest complaints in an expedient and effective manner
• Anticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
• Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
• Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.

Team Management

• Plan for future staffing needs
• Interview, select and recruit direct reports
• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Job Purpose

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

Primary Responsibilities

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

Team Management

• Provide department orientation and training of the hotel service standards, procedures and programs
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Motivates and provides a work environment which brings out the best in team members

Job Purpose

This position is responsible for the management of Sales & Distribution Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

Primary Responsibilities

Sales Management

• Responsible to handle sales management and activities in Jakarta area, Indonesia.
• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads update for the Hotel on timely basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan to maximize the production of main market segment
• Perform monthly review account profile on room nights production with their average rate and catering business productions
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility
• Update Director of Sales & Distribution on market trends and business leads

Team Management

• Interview, select and recruit direct reports when necessary
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Develop communication strategies and execute public relations programs within the hotel\local\regional\national\international markets as appropriate
• Advise on marketing and advertising copy for any departments and provide editing for brand consistency
• Develop joint, regional and national promotional opportunities with other hotels
• Develop and maintain all media lists and contact information
• Maintain an annual budget and administer that budget in a fiscally responsible manner
• Coordinates all special events and promotions inside and outside of the hotel that has to do with promotional campaigns
• Conceptualizes and presents potential brand partnerships with select stakeholders
• Works with the Marketing & Communications team on digital ad campaigns as part of a larger Marcom campaign

This is how you make our hotels something special ...

• You’ll develop a strategic training plan that aligns with business goals and addresses skill gaps.
• You’ll design and deliver impactful training programs to achieve organizational goals.
• You’ll drive company culture.
• You’ll ensure delivery of an effective onboarding program to support the retention of new talent and encourage a smooth transition into the business.
• You’ll conduct training needs analysis and develop the employee development plan.
• You’ll set up on-the-job training system, handle placement and scheduling of trainees, monitor and supervise their performance.
• You’ll manage the training budget effectively, ensure cost-effective solutions without compromising the quality of programs.
• You’ll administer all training records, ensure efficient records keeping and filing system. 

Job Purpose

This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Primary Responsibilities

Guest Experience Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
•  Ensures that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines)
• Mobilizes all players in the continuous improvement dynamics (process, indicators, follow-up etc.
• In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfill the brand's customer promise.
• Translates the Pullman mindset to guests through strong presence in the field, embodying sociability and proximity.
• Mobilizes and challenges all Heads of Department to ensure that all employees embody Pullman expertise and the behavioral code in front of guests, our distinctive quality standard
•  Provides a methodological framework for Heads of Department, to implement long-term "Quality" standards: analysis, diagnosis, action plan and follow-up
• Guarantees the global vision of customer satisfaction and the due application of the brand standards:
• - Prepares and implements Pullman brand audits, both internally and externally
• - Centralizes all customer satisfaction information with main focus on Voice of Guest program
• - Analyses results using indicators defined at Brand level and identifies the hotel's specific aims
• - Presents recommendations to managers and defines possible improvement actions with them
• Responsible in Response Rate

• Team Management

• Modifies working methods to comply with the brand philosophy
• Initiates a positive atmosphere that brings the different departments closer together, in order that each hotel is synonymous with its one and only team of personnel, operating in its own field
• Ensures that the quality of service provided for guests is homogeneous throughout the hotel, to convey an excellent global image of the hotel
• Implements actions to increase the awareness of all personnel of quality issues, deploying training if needed for hotel staff or Heads of Department.
• Responsible for quality and sustainable development in the hotel
• Decides on the department's investments in conjunction with the Director of Rooms / General Manager

•Leadership and support over the operational departments of  Food & Beverage, Front Office, Housekeeping and Engineering

•Assist the General Manager with strategic planning, project and reporting

•Leading, developing and inspiring the team to create the exceptional guest experience

• Liaise with different departments for smooth and coordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.
• Personally welcome and escort all hotel guests.
• Authorize courtesies for all VIP’s
• Maintaining guest profile and updating the same on regular basis
• Ensure to interact with the guests & enable the team to understand guest requirements.
• Ensure all VIP room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Ensure that the entrance is easily accessible to cars and taxis at all times.
• Conduct briefing for concierge and Front Office Assistants.
• Log security incidents and accidents in accordance with hotel requirement
• Communicates with FOM all information likely to be interest to them

Job Description

IT Operations

Manage and support all the systems in the hotel

Provide In-house guest IT related matter troubleshooting

Coordinate, manage and oversee projects, document process

Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

Manage system changes with appropriate support staff to ensure uninterrupted services

Liaise with vendors and work with users at all level

Maintain inventory of all equipment, software and software licenses

Team Management

Food & Beverage Manager

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

What is in it for you:

• In 3-4 bullet points, showcase the benefits and perks of working at the property
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests"

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to General Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required
• Take charge of banquet event operation
• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
• Plan the manning allocation/work assignment per Banquet event
• Supervise the maintenance of service standards during banquet service operations
• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization
• Interview, select and recruit Banquet employees
• Ensure that new hire induction and required trainings are completed within three months of employment
• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
• Identify and develop team members with potential
• Conduct performance review with the team
• Develop, conduct and maintain records of all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll data & absence and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication