Total 285 job vacancies by AccorHotel

• Oversee the accounts receivable process, ensuring timely and accurate invoicing, payment processing, and collections. 

• Collaborate with the finance team to ensure accurate and timely closing of the month end. 

• Perform balance sheet reconciliations  

• Collaborate with various departments to ensure timely collection of payments and assessing any risks attached. 

• Ensure accurate menu costing and pricing of all new menu, evaluate standard recipes and determine its potential cost.
• Work with F&B in menu costing, pricing, testing, planning.
• Perform physical count of beverage stocks at F&B outlets and beverage store.
• Ensure accurate month end inventory are recorded and reconciled with general ledger.
• Oversee Receiving to ensure that the control policies and procedures are followed. Ensure proper record keeping of inventories.
• Check Market List, Receiving Record, Costing List to ensure the effectiveness of the control system.
• Make suggestions for possible improvement in cost control procedures

Check employee ledger for immediate salary deduction.

Process travel agencies’ commissions.

Assist the Financial Manager in the collection of accounts directly from the debtors.

Prepare summary of “Charge Backs “and returned checks.

Prepare monthly expense statement to owner and monthly billing statement to all debtors.

Prepare the necessary journal entries affecting accounts receivable.

Prepare monthly accounts statements to clients.

•Achieve daily targeted number of sales calls with effectiveness and Develop business leads for the Hotel on a weekly basis

•Prepare monthly list of accounts to penetrate for the following month and prepare monthly action plan for main market segment

•Fully responsible Corporate and MICE, including contracting, updating profile and renewing contracts

• Provides, directs and oversees training for all levels of Pastry Team Members under the general guidance of the culinary department in coordination with the Executive Chef and within the limits of the hotel Standards.
• The incumbent is responsible for providing departmental induction program, welcome and initial trainings of new Pastry Team Members. Organizes and provides mostly on-the-job training and supports further development of all level of Pastry Team Members in the culinary department.
• Oversee the day to day operation of the culinary department, ensuring best practice and adhering to the hotel Standards, policies and procedures.
• Develop and implement dessert menus, trends, training and quality initiatives to ensure that the hotel’s business goals are achieved, all in line with company brand standards.
• Manage the preparation, production and presentation of pastry kitchen and related areas in a safe, sanitary and cost-effective manner. 
• Control the maintenance/sanitation of pastry kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and property standards and regulations. This includes working with the senior food buyer to ensure the stewarding staff is assisting in our cleanliness and organization. 
• Train and develop the staff in proper execution of Culinary Standards and Position Critical Standards. 
• Schedule staff efficiently to meet guest and business demands. 
• Hiring, counseling, and coaching of staff to maintain hotel standards. 
• Guarantee compliance with all administrative procedures including but not limited to human resources and accounting. 
• Ensure performance evaluations for all staff and supervisors under his/her control are completed in a timely manner. 
• Actively promotes a safe and hazard free work environment and ensures administrative compliance regarding incident reports. 
• Any other duties or tasks as relevant to the job as described. 
• Participates in demonstrations, special projects and public relations duties as necessary.
• Supervise the activities of the Bakers, Chef de Partie, and Pastry Cooks.

 Managing Beverage Operations

• Developing and creating beverage menu and recipes 
• Leading and Training Beverage team
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all applicable beverage laws.
• Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all beverage control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Trains staff on beverage control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the beverage staff regarding each event.

Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
 

Position Overview: As a Sales Executive specializing in the Government Segment at our hotel, your primary responsibility will be to develop and maintain relationships with government clients to drive sales and revenue growth. You will be tasked with understanding the unique needs and requirements of government agencies, leveraging your sales skills to effectively communicate the value proposition of our hotel's offerings, and ultimately closing deals to secure government contracts and bookings.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

Key Responsibilities:

1. Identify and target government agencies at the local, state, and federal levels as potential clients.
2. Develop and execute a strategic sales plan tailored to the government segment, including prospecting, lead generation, and outreach activities.
3. Build and nurture relationships with key decision-makers within government organizations, including procurement officers, travel managers, and event planners.
4. Conduct sales presentations and meetings to showcase the features, amenities, and capabilities of our hotel, emphasizing how they align with the unique requirements of government clients.
5. Collaborate with internal teams, including event planning, operations, and finance, to ensure seamless execution and delivery of services for government bookings.
6. Negotiate contracts and pricing agreements with government clients, ensuring terms are mutually beneficial and align with company objectives.
7. Stay informed about government regulations, policies, and budgetary constraints that may impact the hospitality industry and adjust sales strategies accordingly.
8. Track sales metrics, generate reports, and provide regular updates to management on progress, challenges, and opportunities within the government segment.
9. Represent the hotel at industry events, conferences, and trade shows targeting government professionals to increase brand visibility and generate leads.
10. Continuously assess market trends, competitive landscape, and customer feedback to identify areas for improvement and innovation in government sales strategies.

Sales Manager (Government Segment)

Through your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Consistently offer professional, friendly, and engaging service.
• Responsible for the achievement of targeted food and beverage revenues.
• Knows well with the government segment.
• Respond to and contract inquiries for all inquiries professionally and promptly. 
• Initiate billing procedures to ensure hotels deal with creditable clientele, as well as ensure deposits and/or credit applications are received with adequate information.
• Organise and distribute all information to departments for events through banquet event orders, directives, resumes, and rooming lists.
• Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate the client's requirements.
• Create menus to satisfy client’s needs while maintaining hotel food and labor costs.
• Ability to plan and organize events effectively with an acute sense of detail.
• Ensure delivery of expected guest service through follow-up and coordination with other hotel departments
• Work independently within given parameters and maintain a positive attitude within a very busy environment.
• Able to handle many tasks at once with strong organizational and supervisory skills. 
• Maintain high quality of service standards required by the hotel and company.
• Weekly participation in the inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations, and other high-demand periods.
• Attends customer events, local trade & Bridal shows, and sales missions to maintain, build, and/or develop relationships with current and future clients. 
• Prompt response (within one business day) to all forms of inquiries to capture additional market share.
• Perform regular audits and site of the comp set regularly.
• Negotiate prices, prepare accurate quotes, and confirm by written contracts. 
• Site inspections.
• Active participation in Departmental meetings, team building efforts, and other like activities.
• Prepare weekly, monthly, quarterly, and annual reports as required.
• Assist with the compilation of competitive intelligence information.
• Actively participate in appropriate Conference Services/Catering training.
• Ensure Health & Safety standards are complied with at all times.
• Adherence to Company Green Initiatives.
• Primary market segmentation and market deployment may be altered as well as the defined “work week” at the discretion of the Director of Sales.
• All other reasonable requests are made by the leadership of the Department and Hotel.
• Solicit group, transient, and/or banquet business, and reach the consistent achievement of sales objectives.
• Establish parameters, quotes and negotiate prices, and seal contracts.
• Participate in tradeshows, conventions, and promotional events.
• Maintain accounts, contact, activity, and business details.

Fairmont Gold Manager (Executive Club Lounge)

At Fairmont Jakarta, we set the standard for luxury and excellence in hospitality. Our Fairmont Gold Lounge offers an exclusive haven for our esteemed guests, providing exceptional service and refined amenities. We are currently seeking a dedicated and experienced Fairmont Gold Manager to lead our team and ensure that every guest enjoys a superior and memorable experience.

As the Fairmont Gold Manager, you will be responsible for overseeing the daily operations of our exclusive Gold Lounge. You will ensure that the lounge operates smoothly, providing high-level service and creating an exceptional experience for our guests. Your leadership and commitment to excellence will be key to maintaining the lounge’s prestigious reputation.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Deliver outstanding service and personalized experiences for Fairmont Gold guests. Anticipate and respond to guests’ needs and preferences to enhance their satisfaction.
• Recruit, train, and supervise a team of lounge staff. Foster a positive and professional work environment while promoting teamwork and high standards of service.
• Manage daily operations, including guest check-ins, lounge setup, and the execution of service standards. Ensure the lounge is consistently clean, well-maintained, and stocked with necessary supplies.
• Develop and implement service protocols to ensure consistency and quality. Address and resolve guest concerns promptly and effectively.
• Plan and oversee special events, such as private functions and VIP receptions, ensuring seamless execution and exceptional guest experiences.
• Monitor inventory levels and manage supplies to control costs while maintaining high service standards. Prepare and manage the lounge’s budget, ensuring financial targets are met.
• Work closely with other hotel departments, including the front desk, food and beverage, and housekeeping, to ensure a cohesive and high-quality guest experience.
• Gather guest feedback and use it to continuously improve lounge operations and service quality. Implement best practices and innovative solutions to enhance the guest experience.

Executive Chef

At Fairmont Jakarta, we pride ourselves on delivering unparalleled luxury and world-class service to our guests. Our commitment to excellence is reflected in every aspect of our operation, from our exquisite accommodations to our fine dining experiences. We are seeking a talented and visionary Executive Chef to lead our culinary team and elevate our dining offerings to new heights.

As the Executive Chef, you will be the creative force behind our diverse and sophisticated menu offerings. You will oversee all aspects of kitchen operations, including menu development, food preparation, staff management, and adherence to high standards of quality and presentation. Your innovative approach to cuisine and leadership skills will ensure that our guests have a memorable dining experience that exceeds their expectations.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Design and create seasonal and innovative menus that showcase the latest culinary trends and cater to diverse guest preferences.
• Oversee daily kitchen operations, ensuring the highest standards of food quality, safety, and hygiene are maintained.
• Recruit, train, and mentor a dynamic team of chefs and kitchen staff. Foster a positive and collaborative work environment.
• Manage food costs, inventory, and supplies to ensure profitability while maintaining the highest quality standards.
• Engage with guests to receive feedback and tailor culinary experiences to enhance guest satisfaction.
• Implement and uphold rigorous standards for food preparation, presentation, and taste.
• Stay abreast of industry trends and incorporate cutting-edge techniques and ingredients into menu offerings.
• Work closely with the hotel’s management team and other departments to ensure seamless service and a cohesive guest experience.

• Oversee the daily operations of the Finance department
• Direct and coordinate hotel financial planning and budget management functions
• Monitor and analyze monthly operating results against budget

• Direct and coordinate debt financing and debt service payments with external agencies
• Prepare annual reports of actual revenues, transfers, and expenses
• Analyze financial outlooks and prepare financial forecasts
• Prepare financial analysis for contract negotiations and product investment decisions
• Ensure compliance with local, state, and federal budgetary reporting requirements
• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

• Ensure that invoices are correctly coded, posted into system, and adequately attached with relevant documents such as Purchases Orders, Banquet Event Orders etc
• Ensure that all payment requisitions are approved by relevant Department Heads or Division Heads
• Ensure that journal entries interfaced from Cost Control/Receiving Office are correct
• Post all manual cheques into the system
• Schedule and make electronic payment according to approved policies & procedures
• Ensure that all expenses for the month are posted and necessary accruals made
• Ensure that Accounts Payable aging tally with General Ledger
• Update creditors’ reconciliation to ensure our records tally with creditor’s statement
• Check daily F&B invoices interfaced from Cost Control to ensure accuracy of prices, quantities against delivery orders and purchase orders
• Make accurate and timely payment to creditors according to approved policies & procedures
• Ensure that payment advices are sent out to creditors on time

Monitor and analyze monthly operating results against budget

•       Direct and coordinate debt financing and debt service payments with external agencies

•       Prepare annual reports of actual revenues, transfers, and expenses

•       Analyze financial outlooks and prepare financial forecasts

•       Prepare financial analysis for contract negotiations and product investment decisions

•       Ensure compliance with local, state, and federal budgetary reporting requirements

•       Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures

•       Maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives

•       Serve as primary legislative liaison relative to company financial issues

•       Direct financial audits and provide recommendations for procedural improvements

•       Conduct regular checks on procedures for purchasing, receiving, storing, issuing, food preparing and portioning

Navina Pool Bar Server provides exceptional beverage and food service to guests enjoying the pool area. They are responsible for creating a welcoming and enjoyable atmosphere, delivering personalized service, and ensuring guests' needs are met. They take orders, prepare and serve a variety of beverages, including cocktails, wines, and non-alcoholic drinks, and may also handle light food service. Pool Bar Servers maintain a clean and organized work area, handle guest inquiries and requests, and ensure efficient and timely service. They play a crucial role in enhancing the overall guest experience by providing friendly and attentive service, promoting the hotel's offerings, and creating a positive and memorable poolside experience for guests.

The Butler provides an unparalleled level of personalized service and attention to guests visiting the exclusive Raffles Club. As a dedicated hospitality professional, the Butler creates bespoke experiences tailored to individual preferences, ensuring an exceptional and memorable stay for each guest. With an acute focus on anticipating needs and desires, the Butler goes above and beyond to curate exclusive amenities, attend to special requests, and deliver flawless service throughout the guests' visit. By upholding the hotel's reputation for excellence and providing a refined oasis of luxury within the international chain, the Raffles Club Butler plays a pivotal role in ensuring an extraordinary and unforgettable experience for discerning travelers seeking the epitome of bespoke hospitality. 

Reporting to the Executive Assistant Manager you will be responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Reporting directly to the General Manager, the EAM will oversee various departments and collaborate closely with department heads to drive operational excellence, achieve financial goals, and maintain the highest standards of service quality.   

The EAM will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel and will take on responsibility for the hotel in the absence of the General Manager.

 What you will be doing:

• Oversee the day-to-day operations of multiple departments, including but not limited to Front Office, Housekeeping, Food and Beverage, Sales and Marketing, and Finance
• Collaborate with the General Manager and other senior leaders to develop and implement strategic plans and initiatives aimed at achieving organizational goals and enhancing the overall guest experience
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Champion service excellence and guest satisfaction, promptly addressing any concerns or issues to ensure resolution and enhance guest loyalty

• Responsible for preparing, posting and checking all accounting journal.
• Performing bank reconciliation and month-end reconciliation of all general ledger balances.
• Preparing Trial Balance and Financial Reports.
• Ensure that all tax matters are treated in a proper manner and in compliance with related legislation.
• To ensure efficient processing of payment of hotel suppliers by overseeing the proper verification of invoices for goods purchased and services received.
• To review and post accounting data from Fidelio and Material Control to Sun System
• To manage prepaid and accrued expense monthly allocations and other allocated expense calculations and to ensure they are properly accounted for
• To post and/or review all journal vouchers.
• To ensure that the General Ledger and all Sub Ledgers are balanced and reconciled.

Reporting to the General Manager you will be responsible for providing high-level secretarial & administrative support to the General Manager and executive office administration. This role requires works with minimum supervision and handles confidential matters professionally.

 What you will be doing:

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Maintain systematic up-to-date filing and tracing systems
• Maintain and update ‘Manager-On-Duty’ schedule
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Maintain a high level of professionalism and project a positive image of the organization

Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

• Creates and presents the dishes per cooking instructions and the supervisor's instructions.
• Adapts work to fluctuations in the volume of guests, special events, and particular guests.
• Helps receive deliveries and tidies food items according to storage guidelines.
• Is responsible for the high standard of the dishes prepared.

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guest.

Operation

• Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work
• Ensure personal cleanliness and proper deportment of all team members
• Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage
• Discuss with the Executive Chef and recommends menu price adjustments
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner
• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food
• Suggest new recipe/products which may improve quality of food or lower food cost
• Check the maintenance of all kitchen equipment
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to

Team Management

• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization
• Interview, select and recruit team members
• Identify and develop team members with potential
• Conduct performance review with the team
• Develop, conduct and maintain records of all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

• Maintains all work areas, butchery equipment and utensils to the high standards of cleanliness and hygiene required by the hotel
• Is familiar with the operational procedures of all equipment in the butchery and operates them in the correct manner to ensure the maximum efficiency and personal safety.
• To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations.
• Participates in regular meetings and briefings as may be scheduled.
• Understands and abides by all safety rules, emergency procedures and fire prevention regulations.
• Participates in any scheduled training and development program that may improve personal or departmental standards.
• Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel.
• To be entirely flexible and adapt to rotate within the different outlets of the Kitchen Department.

• Assisting Head Chef in the supervision of kitchen production, and to participating in the food production
• Ensuring that the function provides the highest food quality consistent with cost control and profitability margins
• Supervision of kitchen staff to maintain efficient and effective operations of the department
• Proactively supporting senior managers to pursue the highest possible profitability of the department
• Managing stock in order to minimise waste and maximise quality
• Assisting in budgetary and payroll expense control as required
• Monitoring and training junior staff to follow all applicable laws, especially in regards to food safety and sanitation