Total 519 job vacancies by AccorHotel

Summary of Responsibilities:

Reporting to Director of Sales and working closely with Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service to the Revenue,
• Responsible for planning, promotion and managing all Wedding and Social events
• Receive and convert incoming inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities.

In this way, you’ll be making our hotel something special ...

• You’ll plan and manage all Rooms operations to ensure the service delivery is maintained in accordance with the Hotel’s strategic plan and standard.
• You'll work closely with Sales & Marketing and Revenue departments on appropriate strategies and practices to maximize rooms revenue.
• You’ll make sure that the Rooms Division is living up to the brand’s mission of creating soulful spaces.
• You’ll select, train and lead your team members to create great memories for our guests.

Demi Chef 
Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Actively share ideas, opinions and suggestions to improve the environment and menus
• Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
• Communicate effectively with the rest of the team and thrive for guest feedback

The Beverage Manager plays a pivotal role in overseeing and enhancing the overall beverage operations. This position involves in developing and implementing innovative beverage programs to elevate guest experiences, ensuring seamless coordination with various departments to maintain high standards of service. The Beverage Manager is responsible for managing the bar and beverage team, conducting regular training sessions to uphold service excellence, and collaborating with suppliers to curate an exceptional beverage menu. Additionally, the role involves monitoring inventory, controlling costs, and implementing strategies to maximize revenue.

Accountant encompasses a crucial financial management function to ensure the residences' smooth operations and adherence to accounting standards. The Accountant is responsible for maintaining accurate financial records, preparing financial statements, and managing budgets. They collaborate closely with various departments to monitor revenue, expenses, and profitability, providing valuable insights for strategic decision-making. Additionally, the Accountant ensures compliance with tax regulations, oversees payroll processes, and conducts audits to safeguard the hotel's financial integrity.

A Chef de Partie - Japanese Speciality is working on rotating shifts and is in charge of training and supervising the work of the kitchen personnel in their sections. Maintained high-quality Japanese food preparation and service standards in the Arts Cafe kitchen. 

The Banquet Service Coordinator provides comprehensive administrative support to the Banquet Service team, including managing event schedules, handling inquiries, and coordinating logistics for various functions. They will collaborate closely with other hotel departments to guarantee the flawless execution of events, maintain accurate records, and assist in preparing detailed reports. The role demands a keen attention to detail, proficiency in office software, and a commitment to upholding the hotel's standards of excellence in hospitality.

Commis I play a crucial role in delivering exceptional dining experiences to guests. As a Commis I, the primary purpose is to support the culinary team in the All Day Dining Restaurant, ensuring the preparation and presentation of high-quality dishes. This position contributes to the overall success of the hotel by assisting in creating memorable dining experience for guests, maintaining high standards of food quality and presentation, and collaborating with the culinary team to deliver exquisite flavours and innovative culinary creations. Commis I plays a vital role in upholding the hotel's reputation for culinary excellence, contributing to the overall satisfaction and enjoyment of guests' dining experiences. 

The Social Media Manager is responsible for planning, developing, implementing and managing strategies and content for Raffles Jakarta social media accounts and website.

• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Planning and developing social media campaigns as well as handle the communications to the brand team.
• Setting specific objectives and reporting on ROI
• Craft engaging & compelling content and being on top of the latest social media trends
• Utilize knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.
• Monitor campaigns and analyzes data obtained
• Monitor SEO and web traffic metrics
• Establish relationships with social media influencers to develop a strong network

As the second-in-command in the pastry kitchen, the Sous Chef - Pastry is entrusted with overseeing the creation of exquisite desserts and baked goods, ensuring they meet the highest standards of taste, presentation, and quality. This role involves collaborating closely with the Pastry Chef to design and execute menus, manage a team of skilled pastry chefs, and maintain stringent kitchen hygiene and safety protocols. The Sous Chef - Pastry is integral to delivering a world-class dining experience and contributes significantly to the hotel's reputation for culinary excellence within the global hospitality industry.

In this way, you’ll be making our hotel something special ...

• You'll inspect sites regularly to identify problems and necessary maintenance.
• You’ll keep the Chief Engineer/Assistant Chief Engineer informed of progress of work and any disruptions to service of any kind.
• You’ll conduct preventive maintenance work.
• You’ll assist in the preparation of utility consumption reports.
• You’ll maintain a clean and safe work environment.
• You’ll maintain a schedule of engineering team to ensure that all shifts are covered at all times.
• You’ll provides assistance to other employees and departments to contribute to the best overall performance department and hotel.

Duty Manager
First impressions are everything! As a Duty Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Stewarding Supervisor
Do you have a heart to serve and love being part of a team? As Chief Stewarding, you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Be a part of the winning  team of a combo hotels in Bandung, Indonesia
• Open your way to get the  talent development  opportunities in  Accorhotels in the future

What you will be doing:

• Responsible for the cleanliness and sanitizing of all surfaces
• Keeping floors and work areas clear of hazards and obstruction
• Responsible of the operation of kitchen cleaning equipment
• Prepare operating equipment provision budget for glass, silver and chinaware in coordination with breakage and theft itemized cades
• Ensure proper sanitation standards are met through maintenance of local health and sanitation codes
• Maintain contracts with vendors and supplier such as Garbage Disposal, Chemical Suppliers, Exterminator, Night Cleaning Contracts if applicable, and arranges special cleaning schedule when applicable

Front Office Manager
First impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Develop, conduct maintain all  training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

• Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation.

General Duties

1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.

2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.

3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.

4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.

5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.

6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort.

7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.

8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.

9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.

10. Keep all information updated by being aware of everything that is happening in the resort in all sections.

11. Assist with training of other departments whenever it is necessary.

12. To perform any other duty as directed by superior

General Responsibilities

1. Maintain high score on guest satisfaction at all time.

2. Responsible for the elaboration and implementation of standards related to SOP and LQA.

3. Schedule and regularly conducts routine inspections of areas under his control.

4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.

5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.

6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.

Hotel safety and security

1. Ensure that all fire equipment in Front Office are in proper working condition (detection equipment's and fire-fighting equipment)

2. Ensure regular fire drills are running in co-operation with the security department. To ensure guest communication are in place to avoid complain

Spa Supervisor

As a Spa Supervisor at Fairimont Jakarta, you will be responsible for overseeing the daily operations of the Fairmont Spa, ensuring a seamless and exceptional experience for guests. The ideal candidate will have a strong background in spa management, excellent leadership skills, and a passion for delivering outstanding customer service. The Spa Supervisor will work closely with the spa team to maintain high standards of service, foster a positive work environment, and contribute to the overall success of the spa.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Provide administrative support to spa departments as needed. 
• Ensure smooth operation of reception, hosting and reservations. 
• Supervision of reception (hiring, procedures, accounting). 
• Provide spa tours, when needed. 
• To attend promotional functions as appropriate. 
• Handle special assignments. 
• Co-ordinate sales activities when needed. 
• Maintain accurate records as required. 
• Work with the Spa Manager in the formulation of plans for projects and other areas. 
• Assist in the administration and implementation of Staff training in all aspects of the Spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrub, facial, etc.). 
• Assist in the supervision of all spa departments, including facility operations as well as sales and marketing.  
• Maintain inventory and stocking of all reception materials. 
• Act as a liaison between spa and internal and external contacts. 

Guest Relations Manager of Japanese Affairs

As a Japanese-Speaking Guest Relations Manager at [Hotel Name], you will play a crucial role in ensuring an exceptional guest experience for our Japanese-speaking clientele. This position requires fluency in Japanese, strong interpersonal skills, and a deep understanding of Japanese culture and hospitality standards. You will be responsible for managing and enhancing the overall guest relations program, ensuring that every guest receives personalized and attentive service.

Employment will be under local contract. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Japanese Guest Relations: Act as a primary point of contact for Japanese-speaking guests, providing personalized assistance and addressing their needs throughout their stay. Create a welcoming environment for Japanese guests, ensuring cultural sensitivities are respected and met.

• Communication: Fluent communication in Japanese and English is essential.
  Liaise between Japanese-speaking guests and various hotel departments to fulfill special requests and preferences.

• Cultural Understanding: Demonstrate a deep understanding of Japanese customs, traditions, and etiquette to anticipate and fulfill guest expectations. Provide cultural insights to the hotel staff to enhance overall service quality.

• Problem Resolution: Proactively identify and resolve guest issues to ensure a seamless and enjoyable stay. Handle guest complaints effectively, aiming for swift and satisfactory resolutions.

• VIP Services: Coordinate special arrangements for VIP Japanese guests, including airport transfers, personalized amenities, and exclusive experiences.

• Training: Conduct training sessions for hotel staff to enhance their awareness of Japanese customs and preferences. Ensure that the entire team is aligned with the hotel's commitment to exceptional Japanese guest service.

• Guest Feedback: Collect and analyze feedback from Japanese guests to identify areas for improvement. Implement strategies to enhance overall guest satisfaction and loyalty.

• Collaboration: Collaborate with other departments, including front office, concierge, and F&B, to ensure a cohesive and seamless guest experience.

The Assistant Spa Manager provides vital support to the Spa Manager in ensuring the flawless operation of the spa facility. With a focus on delivering exceptional guest experiences, the Assistant Spa Manager oversees the day-to-day operations, coordinates staff schedules, and maintains high service quality standards. This position entails collaborating with various departments within the hotel to create a seamless and integrated guest journey. The Assistant Spa Manager contributes to developing innovative spa treatments, assists in staff training and development, and assists in financial management to optimize revenue generation and uphold the hotel's reputation for luxury and relaxation on a global scale. 

Assistant Front Office Manager
First impressions are everything! As a Assistant Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers
• Provide high level of customer service and maintain a high profile in the day to day front office operations
• Ensures that the pricing policy and internal audit procedures are duly applied