Total 12 customer experience manager job vacancies in Indonesia

1. Develop features that supports and empower Sales and Commercial teams meet the market demand according to telematics Industry trends.
2. Collaborate with cross-functional teams on the ideation, research, design, development to ensure the product fit the market needs.
3. Understand user needs and translate them into product requirements, considering business goals, development costs, and potential technical debt.
4. Drive feature delivery within deadlines by proactively addressing blockers, fostering alignment, and taking necessary actions to ensure a successful release.

• Own and manage the entire sales process, from prospecting to closing, ensuring a steady flow of new business
• Build, nurture, and execute a pipeline of potential clients through consistent outreach and follow up
• Develop and maintain trusting relationship with decision makers and users
• Lead client presentations and deliver product solutions to customers

• Develop a product roadmap and prioritization strategy to address user needs while achieving business objectives.
• Drive business KPIs and success metrics in term of mobile app developments (users app and driver app)
• Understand user needs and translate them into product requirements, considering business goals, development costs, and potential technical debt.
• Build and maintain relationships with stakeholders across the organization to understand and prioritize needs across various use cases and timelines.
• Collaborate with cross-functional teams on the ideation, research, design, development, and adoption of user-centric mobile app products.
• Innovate and experiment on new mobile app technology to drive better user experience and higher user adoption

1. Understand sparepart products (tyre & oil) and the automotive / trucking industry in Indonesia 

2.  Indentify and prospect potential B2B customers in the logistics, rentals, fleet management and other relevant business 

3. Have a deep understanding of our tire and oil spare parts products

4. Negotiate pricing, terms and contracts with B2B clients to maximize sales opportunity and profitability 

5. Coordinate with the logistics team to ensure timely delivery of products to B2B customers and address any logistics-related issues or concerns

1. Overseeing the procurement, merchandising, and inventory management of truck spare parts to ensure optimal stock levels, product quality, and product assortment

2. Develop close relationship with suppliers, distributors, and related business to execute strategies to assess merchandising needs and provide recommendations

3. Stay updated on industry trends, competitor activities, and market developments to effectively position our products in the market

4. Act as a liaison between the company and B2B customers, addressing any merchandising-related inquiries, concerns, or issues in a timely and professional manner

5. Transfer product knowledge to sales team and collaborate to achieve sales target

1. Engage with our key merchants and help resolve issues and inquiries
2. Proactively spot and correct any issues that could affect customer satisfaction or retention
3. Maintain a positive, empathetic, and professional attitude toward customers at all times
4. Identify customer needs and help customers use specific features and increase the adoption rate

• Develop a product roadmap and prioritization strategy to address user needs while achieving business objectives.
• Drive business KPIs and success metrics in term of mobile app developments (users app and driver app)
• Understand user needs and translate them into product requirements, considering business goals, development costs, and potential technical debt.
• Build and maintain relationships with stakeholders across the organization to understand and prioritize needs across various use cases and timelines.
• Collaborate with cross-functional teams on the ideation, research, design, development, and adoption of user-centric mobile app products.
• Innovate and experiment on new mobile app technology to drive better user experience and higher user adoption

Job Description

• Create and execute a strategic sales plan for field sales that expands our customer base and extends the company's sales achievement.
• Lead a team of field sales representatives, providing guidance, motivation, and support to ensure they meet or exceed sales targets.
• Monitor field sales performance by holding daily check-ins with sales team to set objectives and monitor progress.
• Meet with potential clients and grow long-lasting relationships that address their needs.
• Conduct interviews with field sales candidates, set objectives, train and coach them (together with our Sales Trainers), and monitor their performances.
• Identify knowledge gaps within the team and develop plans for filling them.
• Manage the month-end and year-end close processes.

• Drive awareness, consideration, acquisition, and engagement across all digital channels.
• Designing and overseeing all aspects of digital marketing including website, SEM, SEO, Email Marketing, Performance Marketing & social media, organic and paid campaigns.
• Designing digital and social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification.
• Implementing and monitoring digital and social media campaigns by regularly tracking, measuring, and revising campaigns based on performance to optimize ROI.
• Responsible for tracking and reporting on digital programs and platforms, including social media pages and paid campaigns, website traffic, email marketing, blog traffic, and SEO performance.
• In collaboration with the creative team, provide direction/brief to create interesting and relevant content for social media, company blogs, company website, and any other digital platforms in line with the organization’s overall brand and communication strategy.
• Manage day-to-day digital marketing operations, as well as BAU and paid campaign budgets and schedules.
• Coordinating with agency partners to brief and monitor to improve digital marketing results.

• Develop project plans, timelines, and budgets in collaboration with internal software development teams and customers.
• Communicate project status, risks, and issues to customers and internal stakeholders on a regular basis.
• Ensure that all software development project deliverables are completed on time, within scope, and within budget.
• Facilitate project meetings and ensure that action items are assigned and completed.
• Collaborate with internal software development teams to identify and mitigate project risks.
• Act as the primary point of contact for customers and manage their expectations throughout the software development project lifecycle.
• Ensure that software development project documentation is complete and accurate.
• Work with software development teams to ensure that all software development deliverables meet customer requirements.

• Develop and implement comprehensive brand communication strategies to effectively convey the brand's message,
• Manage the brand's messaging architecture, including brand voice, tone, and key messaging points, to ensure consistency
• Oversee the creation of compelling content across various platforms, including digital channels, social media, print
• Conceptualize, plan, and execute activation campaigns and experiences that bring the brand to life and resonate with
• Collaborate with cross-functional teams (Creative, PMM, Partnership) to integrate brand activations seamlessly across

• Onboard customer on how to use our product and the value of our product
• Checking in with customer post training to ensure customer truly understand and remain active in using our product
• Update training materials on our product checklist (for example: creating training video)
• Conduct training in both online & offline method and needs to be proficient in both
• Actively learn new features found in our product and ensure one is always up to date
• Data analysis on customer activity to ensure customer remain active
• Manage team to ensure training and check in are done on time and ensuring that any issue found during check in are resolve