We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with various departments, and maintaining overall team performance.

Responsibilities

• Ensure efficiency, effectiveness, and excellence in service delivery.
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolution in a timely manner.
• Collaborate closely with cross-functional teams such as Product, Operations Planning, Business Team, and others to address customer issues and improve processes.
• Develop and implement strategies to enhance the overall customer experience and satisfaction.
• Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
• Provide regular coaching, feedback, and training to team members to foster their professional growth and development.
• Establish and maintain strong relationships with internal stakeholders to facilitate seamless communication and collaboration.
• Conduct regular performance evaluations and performance management activities for team members.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve customer service operations.

• At least 3 years of experience in the Customer Service industry.

• At least 1 year of experience as a Team Leader, Supervisor, or equivalent position.
• Experience in the Financing Business sector is highly desirable.
• Knowledge about OJK (Otoritas Jasa Keuangan) Regulations is a must.
• Proven experience in handling escalations and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Strong problem-solving skills and the ability to think critically and strategically.
• Demonstrated ability to lead, motivate, and develop a team of customer service professionals.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional organizational skills and attention to detail.
• Commitment to delivering outstanding customer experiences and driving customer satisfaction.

The primary purpose of this position is to provide leadership and direction to the QC Laboratory Data Integrity Team. The role is accountable to manage data integrity, investigation, personnel training, laboratory documentation, laboratory equipment qualification, calibration and computerized system validation and gap analysis against Pfizer Quality Standard/cGMP and all GMP-related records in QC Laboratory

How You Will Achieve It

• Drive team engagement and effective communication within QC Laboratory Data Integrity Team
• Actively coordinate with the teams to ensure the project (i.e. laboratory equipment qualification, etc.) in QC Laboratory are delivered in the most effective way and meet target dates
• Maintain and ensure compliance in Quality and Safety such as submitting CASR, QAR/ER, safety incident and CAPA as per committed in QC Laboratory
• Review and approve protocol and report of qualification of laboratory instrument
• Guide and accompany analyst during qualification of laboratory instrument
• Review computerized system validation result in the QC Laboratory 
• Perform periodic review related to audit trail, user privilege, back-up, restore and data integrity gap assessment for instrument and QC documents 
• Hold and maintain administrator account in equipment and instrument in QC Laboratory
• Maintain QC Laboratory documentation and doing Laboratory investigation, Manufacturing investigation and closure of all commitments.
• Manage calibration activities and review calibration/verification report
• Manage curricula and training assignment, and ensure training completion in QC Laboratory
• Revise SOP, STP and other GMP document in QC Laboratory, as required
• Perform training to QC Laboratory Personnel, as required

Qualifications

Must-Have

• Graduate from Faculty of Pharmacy or Chemical Science (S1, Undergraduate Degree)
• 3+ years’ experience
• Laboratory supervisory experience
• Knowledge of Good Manufacturing Practices {also cGMP} compliance requirements for Quality Control Laboratories
• Experience with leading colleagues and/or projects
• Strong people management experience
• Demonstrated skills in collaboration, attention to detail, and communication skills
• Ability to handle complex and detailed situations with a focus on quality

Nice-to-Have

• Master's degree
• Six sigma certified
• Relevant pharmaceutical experience.
• Experience with microbiological risk assessments
• Knowledge of Laboratory Information Management System Empower and Microsoft Office
• Working knowledge and understanding of requirements as it relates to method qualification and testing of components and finished products

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

• Generate leads for SME financing that includes qualifying leads, retaining and expanding existing relationships, and following up inquiries from potential SME leads, especially for Consumer Goods Distributors customer/potential customers.
• Identify borrower’s needs, which may create unique, innovative, and high-value customer solutions.
• Present and pitch products to potential customers and negotiate the terms and conditions.
• Undertake and log comprehensive fact finds with both existing and new clients, establishing the key specific business needs, benefits sought, and any potential barriers to sale
• Take an active involvement and assist in the preparation of any major project and partnership tender as required.

ThinkWell is a growing, flexible health systems organization, with both global influence and local grounding. Our focus is on driving transformation in the global health space by always questioning and disrupting conventional wisdom about what works or what can or cannot be done. We believe in pragmatisms over ideology and develop solutions tailored to a client’s context and political realities without replicating global models and all-purpose solutions. We know that to drive change, we must focus on how the world could be, rather than making excuses for the status quo.

Strategic Purchasing for Primary Health Care (SP4PHC) project, which is a nine-year program supported by a grant from the Bill & Melinda Gates Foundation (BMGF) that supports countries to improve how funds are allocated to healthcare providers to achieve the goal of universal health coverage.

In Indonesia, SP4PHC is working with Ministry of Health (MOH) since the late 2022 on supporting the MOH’s Health Transformation agenda, and specifically focusing on reforms around improving PHC, health financing, and digital health across Indonesia. SP4PHC Indonesia is implementing three workstreams, which aim to support the MOH through at PHC Consortium (Workstream 1), improve how JKN purchases PHC services (Workstream 2), and foster integration of telemedicine into purchasing arrangements for PHC services (Workstream 3).

Under Workstream 1, SP4PHC has been tasked as a coordinator of MOH-lead PHC consortium at 4 selected districts. The PHC consortium aims to set up a catalytic learning platform where key national and subnational government, academic, and external stakeholders can work together to diagnose and improve how purchasing at PHC level within the context of integrated primary care service. Activities under the Consortium will include fund flow tracking, health performance assessment, and capacity building.

To support these workstreams, several activities related to the health system, financing, and policy will be carried out. The Medical and Health Financing Specialist position will be a core technical member of the SP4PHC Indonesia team and will report to Project Director. This is a full-time position based in Jakarta, Indonesia.

SP4PHC-SPECIFIC RESPONSIBILITIES:

Technical Support on PHC consortium

· Support the implementation of a consortium to pilot primary care transformation in Indonesia, providing technical support to the consortium, and coordinating activities with district authorities, the MoH, local research partners and others.

· In collaboration with Senior Technical Advisor and Project Director, support various activities, including fund flow tracking and health performance assessment, conducted by the Consortium across 4 districts

· Collaborate with Senior Technical Advisor to coordinate various Consortium stakeholders, which include units within MoH, other ministerial agencies, universities, other BMGF grantees, and district health offices,

· Ensure high quality and timely outputs for deliverables and technical assistance provided by universities in the Consortium

· Collaborate with Project Director to ensure alignment of District Technical Assistants’ works in 4 districts, especially technical support provided to DHO and university, with the Consortium’s activity

· Support the generation of evidence and insights from the Consortium implementation, and work with the MoH and partners to incorporate these into policy development and roll-out

Data Analysis for Policy Reform

· Collaborate with Senior Technical Advisor to support feasible study plan, oversee data collection, and provide inputs on data analysis that are being implemented by the team

· Support the translational process from evidence to policy by ensuring maximum uptake of evidence by relevant policymakers

· Prepare data for analysis, documenting the study protocol and upholding good research practice

· Analyze data and synthesize information, especially as it relates to strategic purchasing

· Conduct literature reviews related to current evaluations, studies, publications on national health insurance, primary health care, telemedicine, and other topics as required

· Collect qualitative and quantitative data from MoH, BPJS-K, and other partners, as needed

· In collaboration with the Senior Technical Advisor, undertake scenario development of strategic purchasing and primary health care to provide quality care for JKN members

Data Analysis for Learning Agenda and Knowledge Management

· Support data collection and synthesis for the learning agenda based on key evaluation and learning questions

· Synthesize M&E data for the learning agenda and to inform policy-oriented reports and analyses

· Help maintain project database of all data, information, reports, technical papers, and publications

· Publish briefs, papers, articles, and blogs.

· Present at conferences/participate in technical working groups on ThinkWell project-related technical innovations, priorities, and results.

· Build ThinkWell reputation as a thought leader in the field.

Technical Support and Pilot Implementation

· Contribute to the design of strategic purchasing pilots to test policy options within Consortium districts (e.g. telemedicine or ASIK pilot implementation)

· Conduct field monitoring of pilots and liaise with an external third party to monitor and evaluate the pilot project

· Together with project partners, support the development of data management systems and ensure data quality for pilot projects

· Provide technical inputs and support the development of a private sector engagement strategy

· Provide technical support to the government and private sector partners as required

Project Reporting

· Write sections of donor reports and coordinate team member input;

· Occasionally represent ThinkWell with external partners, donors or stakeholders at meetings and events; and

Strategic Partnerships

· Develop and maintain strong working relations with technical and management units in partner organizations, especially MoH and BPJS-K; and

· Contribute to the development of strategic networks and partnerships to build the portfolio of ThinkWell Indonesia

Job Location: This is a full-time position based in ThinkWell Office, Jakarta. (Indonesian Nationals Only)

1. Bachelor’s degree from medical school

2. Preferably a master’s degree in public health, health system or health policy

3. Have relevant working experience of at least seven years for a bachelor’s degree or 5+ years for a graduate degree

4. Have experience in a management consulting firm, bilateral or multilateral development agency, and/or international NGO, preferably with some experience managing projects in low- or middle-income countries

5. Advanced proficiency in Excel and PowerPoint required; proficiency in statistical analysis packages (e.g. STATA) preferred

6. Exceptional analytical, research and problem-solving capabilities

7. A thoughtful systems thinker with a grounded, pragmatic understanding of the complexities of our work

8. Tech savvy and skilled at visual display of data

9. Demonstrated poise and professionalism in engaging with external partners, donors, and stakeholders

10. Full fluency in English and Bahasa Indonesia

11. Outstanding written and verbal communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations, as well as across work areas

12. Ability and willingness to travel up to 25%.

The Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time.

Central to the Health Representative’s role will be the introduction of medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Health Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships at the senior executive level with key decision makers and influencers. The Health Representative identifies and prioritises Pfizer opportunities through understanding customers’ business and strategic imperatives. The Health Representative is responsible for developing and executing an effective account plan for each account and is part of the Integrated Account Team (IAT).
The Health Representative is responsible for supporting their customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.

Requisition :

• A Tertiary Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry.
• Curiosity and an entrepreneurial mindset.
• Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients.
• Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders.
• Solid understanding of the digital space and a willingness to keep learning and upskilling.
• This position was Initially 1 year contract based, with the possibility of extension or conversion to a permanent role (based on performance & review)
• Work Location ; Surabaya

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Benefit : 

1. Benefit menarik (komisi dan reward)
2. BPJS kesehatan
3. Jenjang karir ke level Managerial (fast track career)
4. Mendapatkan Training and Development

Detailed Work :

1. Membentuk dan menciptakan tim kerja yang baik dan produktif
2. Memimpin dan mengelola tim untuk dapat mencapai target
3. Melakukan pengembangan tim kerja
4. Melakukan review dan evaluasi terhadap pelaksanaan aktifitas harian
5. Melakukan koordinasi hubungan kerja produktif dengan pihak internal maupun eksternal

Posisi yang dilamar :

• Divisi Marketing pilih MT MARKETING
• Divisi Accounting pilih MT ACCOUNTING
• Divisi Piutang pilih MT COLLECTION
• Divisi Credit pilih MT CREDIT

Silakan langsung mengerjakan menggunakan link :

https(:)//nssrekrutmen.com/psikotes

kurung buka dan kurung tutup dihapus sendiri ya

Posisi yang dilamar :

• Divisi Marketing pilih MT MARKETING
• Divisi Accounting pilih MT ACCOUNTING
• Divisi Piutang pilih MT COLLECTION
• Divisi Credit pilih MT CREDIT

Penempatan : Satu Kabupaten/ Kota/ Provinsi Domisili

• tidak ada penalti
• tidak ada penitipan jaminan apapun

Jika ada kendala pengerjaan Psikotes Online silakan difoto dan dikirim ke 08112795254 Setya HRD Nusantara Sakti Group. Terima kasih

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a leading Health Tech company, is seeking a CRM Strategist to join their team. As a CRM Strategist, you will be responsible for developing and implementing effective customer relationship management strategies to drive customer engagement and retention. You will work closely with cross-functional teams to understand customer needs, analyze data, and design targeted CRM campaigns that provide value to customers and align with business goals.

Responsibilities:

• Develop and execute CRM strategies to increase customer engagement, retention, and loyalty.
• Strategize digital content planner (LinkedIn, FB, Instagram)
• Set up flows, and work with designers to come up with content.
• Analyze customer data and behavior to identify key insights and opportunities for improving customer experience.
• Design and implement targeted CRM campaigns across multiple channels, including email, SMS, and push notifications.
• Segment customers based on demographics, behavior, and preferences to create personalized and relevant communication.
• Create compelling and engaging content that aligns with brand voice and customer needs.
• Collaborate with cross-functional teams, including marketing, product, and customer support, to ensure cohesive and integrated CRM initiatives.
• Monitor and analyze the performance of CRM campaigns, using data and metrics to drive insights and optimizations.
• Stay up-to-date with industry trends and best practices in CRM and customer engagement.
• Manage CRM platforms and tools, ensuring accurate data collection, segmentation, and automation.
• Ensure compliance with data privacy regulations and best practices.
• Collaborate with external vendors and agencies to leverage their expertise and resources as needed.

• Bachelor's degree in Marketing, Business, or a related field.
• Minimum of 3 years of experience in CRM strategy, preferably in the health tech or digital health industry.
• Strong understanding of CRM principles and best practices.
• Experience working with CRM platforms and tools, such as Salesforce, HubSpot, or similar.
• Proficient in data analysis and segmentation techniques.
• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.
• Detail-oriented and highly organized.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for healthcare and improving patient experiences.
• Knowledge of data privacy regulations, such as GDPR and HIPAA.
• Experience with marketing automation and personalization techniques is a plus.
• Creative marketer who understands US media.
• Creative experiential marketer
• Understands Omnichannel

• High Paid
• Work From Home
• Flexible Working Hours
• Global Exposure

In this way, you’ll be making our hotel something special...

• You’ll assist your supervisor in purchasing needs and meeting orders.
• You’ll ensure that all purchase order requests are properly completed and approved.
• You’ll obtain competitive price quotations and confirm purchase availabilities.
• You’ll ensure that purchases are made on time by placing orders with vendors.
• You’ll maintain good relationships with service and product providers.

• Monitor all surveyor tasks to ensure adherence to Standard Operating Procedures (SOP) consistently across all branches.
• Prepare survey reports on surveyor productivity and the capacity of each branch.
• Commit to a target number of visits and adhere to the Service Level Agreement (SLA) processing time.
• Perform load balancing of surveyors based on branch schedules and workload (specifically in the Jabodetabek area).
• Understand and address any issues related to surveyors, proposing action plans or strategies to improve SLA efficiency and productivity.
• Ensure completion of all necessary documents and conduct thorough verification/surveys with high-quality reporting.
• Conduct training sessions for surveyors whenever there are new policies or processes introduced.

• At least a Bachelor's Degree from a reputable university.
• Have a minimum of 2-3 years of experience as a supervisor in surveying, appraisal, or analysis within a financial institution.
• Demonstrate a strong understanding of business surveys and possess knowledge of assessing vehicle conditions, including the body, engine, interior, and exterior.
• Prior experience in credit/lending companies is required, and experience in multifinance would be advantageous.
• Possess effective communication skills and demonstrate leadership abilities.
• Be willing and available to work during weekends and after office hours.

• Manage day-to-day showroom operations and maintain showroom appearance and display including functioning and facility.
• Maintain Display / Showroom Decoration as CI
• Replace product consignment and product update.
• Monitor Inventory stock and maintain showroom product storage
• Monitor showroom consumables e.g. drinking water, cooking material for event and material supply for product testing etc.
• Arrangement of price tag and spec card for showroom’s products
• Coordinate showroom’s events/ activities
• Supervise showroom staff and coordinate with technician for product installation or product repairing
• Plan and create new opportunity to increase traffic and sales revenue
• Provide customer service e.g. handle customer inquiries and complaints.
• Collect customer data and develop a client database for CRM activities
• Manage inventory and sales reports
• Oversee and manage accuracy of selling process ex. payment, product delivery, installation etc.
• Prepare and send out quotation or products spec upon customer’s request.
• Responsible for events/ activities in showroom e.g. cooking class, live cooking, sales activities etc.
• Analyze event effectiveness and implement relevant CRM activities 
• Coordinate with Marketing and Sales Team to arrange showroom’s events
• Find the right partners to join showroom’s activities
• Plan annual activities e.g. CRM, cooking classes, strategic customer visit, in-store activities etc.

In this way, you’ll be making our hotel something special ...

• You'll inspect sites regularly to identify problems and necessary maintenance.
• You’ll keep the Chief Engineer/Assistant Chief Engineer informed of progress of work and any disruptions to service of any kind.
• You’ll conduct preventive maintenance work.
• You’ll assist in the preparation of utility consumption reports.
• You’ll maintain a clean and safe work environment.
• You’ll maintain a schedule of engineering team to ensure that all shifts are covered at all times.
• You’ll provides assistance to other employees and departments to contribute to the best overall performance department and hotel.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at East Jakarta

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path