Total 107 tech support job vacancies in Jalan Kebon Jeruk 1 No. 5f, Kel. Maphar, Kec. Taman Sari, Jakarta Barat

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics. 

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

• Create Workon (new customer, revised information, PSA)
• Create and maintain Sales order (In Advance, Credit and Project),
• Administration (registration vendor from customer, Provide (COO, COM, Warranty, Letter & Proforma Invoice, Order Confirmation)
• Collaboration with sales team, logistic team regarding delivery time

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

1. Developing and implementing standardized sales operation procedures and best practices to ensure consistent and high-quality sales performance alignment;
2. Creating and maintaining comprehensive documentation of sales operation procedures, policies, and guidelines;
3. Monitoring and following up on sales performance data to related stakeholders;
4. Working closely with the sales team to provide support, training, and guidance on sales processes and operational standards;
5. Collaborating with a cross-functional team, including the legal team, finance team, and admins to align sales operations with organizational objectives;
6. Conducting regular audits of sales operations to ensure compliance with established standards and identify opportunities for enhancement or improvement; and
7. Reporting sales performance data summary regularly.

Kualifikasi yang dibutuhkan :

• Pendidikan terakhir minimal D3/S1 Segala jurusan (Jurusan Bahasa mandarin lebih disukai)
• Usia maksimal 35 tahun
• Pengalaman minimal 1 tahun(Freshgraduate dipersilahkan melamar)
• Fasih berbahasa Indonesia dan Mandarin (bisa baca dan tulis menjadi nilai tambah)
• Memiliki sertifikat HSK menjadi nilai tambah
• Mampu mengoperasikan Ms. Office
• Disiplin, jujur dan bertanggungjawab
• Menyukai pekerjaan dilingkup kantor/lapangan
• Penempatan : Ngoro-Mojokerto
• Hanya pelamar yang sesuai dengan kualifikasi yang dapat diproses

Overview

Employee is able to apply a broad range of theories, concepts, principles, and methodologies to assignments involving complex features. The employee plans and completes the assignments independently. Work is reviewed for overall technical soundness.

Responsibilities: 

• Lead troubleshooting for sales team regarding customer orders, account statuses and other relevant problems

• Support the sales team in understanding and navigating internal sales processes.

• Monitor renewal opportunities in SFDC to ensure they are closed in a timely manner.

• Assist in the creation of contracts and other documentation as required.

• In collaboration with SEBM team, pull together proposal and tender documentation for sales team on request

• Assist in maintaining accurate and up-to-date data by entering information, performing data cleanup tasks, and addressing data quality issues.

• Ensure that all necessary information for reporting is accurate, readily available, and effectively supports reporting and analysis requirements.

• Collaborate with Accounts Receivable and sales teams to ensure seamless billing and collection processes.

• Partner with Sales Operations and Sales Enablement providing feedback on processes based on frontline experiences, helping to refine and adjust them for better usability and effectiveness.

• Partner with Sales Operations and Sales Enablement providing practical feedback on tool usage, assist in troubleshooting, and ensure that tools are used effectively in daily operations.

• Assist the sales team with mass customer mailings via Groove for announcements and event invitations.

• Assist in the onboarding of new staff and provide ongoing support to help them navigate processes and tools effectively.

• Assist in any other activities that are required at short notice to enable the sales team to succeed.

• Able to Interact with Indonesia goverment bodies and is familar with all procurement systems and processes and is capable of finding the answer.

Job Desk :

1. Melakukan pengecekan terhadap infrastruktur Pendukung IT (Hardware & perlengkapan lainnya), termasuk perawatan pencegahan (antivirus, pencatatan garansi), troubleshooting hardware, printer, scanner, Jaringan LAN, CCTV, PABX
2. Melakukan pengecekan terhadap software (termasuk email), termasuk instalasi, maintenance, trouble shooting, serta memastikan dapat bekerja dengan efektif
3. Melakukan pengecekan terhadap arus data yang digunakan user termasuk backup data secara berkala (pengecekan password, server, dll)
4. Merespon terhadap keluhan user dalam permasalahan yang dihadapi di bidang IT
5. Selalu mengembangkan Hardware/software sehingga dapat membantu pekerjaan lebih efektif

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Responsibility :

1. Coordinating with service at branch offices in performing service hygiene and pest control work

2. Receiving customer complaints and informing the complaint to the service team at the branch for follow-up and treatment / inspection

3. Assisting the sales team in presenting product introduction and pest awareness to customers

4. Assist the sales team in making service / treatment work schedules and monitoring actual treatment to customers

5. Assist the service team in conducting inspections and making work reports requested by customers

6. Attend coordination meetings that discuss the progress of work requested by customers

7. Assisting the administration team to collect evidence of service (docket) which has been done by the service team at the branch

8. Assist regional NKAs to carry out surveys and cooperate with branches for the implementation of work

9. Ensure that regional NKA customers receive service quality according to standards

10. Assist regional NKA customers in facing food safety audits

1. Bachelor Degree from Biology, Entomology, Kesehatan Masyarakat or Agriculture
2. Fresh graduates or 1 year of experience
3. Active in English
4. Having driving license
5. Having knowledge about pest control
6. Having leadership, communication and presentation skill
7. Experience to operating computer especially Microsoft Excel
8. Willing to travel

1. Attractive monthly base salary
2. Training & Development

• Researching and creating weekly two-wheeler market news (OEM, regulation, mobility trends and start up, and potential customers).
• Assisting with research and cultivate information related to two-wheeler.
• Supporting in administrative duties related with two-wheeler division
• Supporting marketing activities
• Supporting market research based on data

• Mendukung Pengiriman Nirkabel Proyek  
• Mendukung Integrasi Situs baru.
• Mendukung Izin Alarm Peralatan.
• Mendukung KPI dan Pemantauan Jaringan.
• Mendukung komisioning BSC/RNC.
• Mendukung Penerimaan Elemen Jaringan.

1. Mengembangkan bisnis berbasis teknologi Cloud pada perusahaan.
2. Mencapai target penjualan yang diberikan.
3. Dapat berbahasa Indonesia yang baik dan benar.
4. Menyusun rencana bisnis yang layak untuk bisnis teknologi Cloud.
5. Melaksanakan rencana bisnis yang telah ditetapkan.
6. Menjual teknologi Cloud pada perusahaan, baik secara langsung maupun tidak langsung.
7. Mengembangan bisnis, memperluas pasar/segmen baru dan memberikan solusi, menumbuhkan pasar dan pendapatan negara.
8. Berperan sebagai Account Manager, membangun hubungan dengan eksekutif.
9. Merancang dan mengimplementasikan desain strategi penjualan, industri vertikal dan horizontal.

The Core Objectives:

1. Good on sales activities (online & offline)

2. Strong Responsibility to achieving the target of sales

3. Good Communication skill and willingness to maintain a good retention

• Bertanggung jawab dalam mengumpulkan user requirement, mengeluarkan dokumen business requirements, dan membantu proses sign-off pengguna.
• Merumuskan desain solusi, mengembangkan aplikasi sesuai dengan kebutuhan pengguna bisnis, melakukan pengetesan fungsi aplikasi, serta menjalankan UAT.
• Mengelola aplikasi, mengoperasikan fitur, serta melakukan pengembangan dan maintenance fungsi aplikasi.
• Merancang dan membangun aplikasi untuk platform Web dan Android, serta memastikan kinerja dan kualitas dari aplikasi yang ada.
• Berkolaborasi dengan tim lintas fungsi untuk menentukan dan merancang aplikasi serta melaksanakan pemeriksaan terhadap fungsionalitas aplikasi.
• Mengintegrasikan aplikasi dengan alat backend seperti cloud, API, dan push notifications.
• Menggunakan alat enkripsi untuk menjaga konten dan dan mampu melakukan pengembangan dengan menggunakan pemrograman PHP, C & Java

• Memastikan Perencanaan Pelaksanaan untuk layanan proyek di tingkat proyek disetujui oleh tim proyek dan klien dan berjalan dengan baik selama pelaksanaan proyek.
• Mendefinisikan Struktur Perincian Pekerjaan (WBS) & Struktur Perincian Biaya (CBS) untuk proyek tersebut.
• Meninjau perencanaan proyek secara mendetail; termasuk penempatan tenaga kerja & pemerataan sumber daya.
• Mendefinisikan rincian pengendalian biaya, sistem pelaporany, dan analisis biaya.
• Mempersiapkan evaluasi independen terhadap status proyek berdasarkan laporan dan penilaian dari pengalaman pribadi dan tim.
• Bertanggung jawab atas pengembangan dan pemeliharaan jadwal proyek.
• Berinteraksi dengan tim proyek dan manajer tugas untuk menentukan ruang lingkup pekerjaan dalam pengembangan dan pembaruan jadwal mendetail, informasi biaya, dan identifikasi perbedaan dari rencana awal.
• Menganalisis kemajuan dan kinerja jadwal proyek, serta mengidentifikasi area masalah yang berkembang.
• Menyusun jadwal proyek indikatif untuk proposal dukungan proyek.
• Mengenali permasalahan dan memberikan saran serta berunding dengan PM dan tim proyek mengenai hal-hal yang mempengaruhi pelaksanaan proyek.
• Berpartisipasi dalam diskusi manajemen risiko utama mengenai permasalahan proyek.

• Menyiapkan draft permintaan material berdasarkan permintaan dari tim proyek
• Meminta PCE (Project Controller Engineer) dan DCE (Design Controller Enginner) untuk mempublikasikan konfigurasi
• Memantau rilis (Catatan pengiriman) DN hingga manajemen layanan (MOS) di lapangan
• Memantau proses penandatanganan dokumen atau persetujuan terkait aktivitas di lapangan dan melakukan verifikasi untuk memastikan aktivitas dan instalasi di lokasi memenuhi standar dan spesifikasi
• Bertanggung jawab dalam memastikan pengiriman material tepat waktu (KPI OTD1), penandatanganan di lapangan, verifikasi di lapangan, manajemen layanan (MOS) Tepat Waktu dan Akurasi manajemen layanan (MOS)
• Mendukung pelaksanaan pengiriman proyek dengan memastikan dan meningkatkan keberhasilan pasokan peralatan instalasi yang dibutuhkan
• Koordinasikan erat dengan tim rantai pasokan internal lainnya dan pahami ruang lingkup pergudangan, pengiriman lokal, logistik terbalik, HTM, POD

• Bertanggung jawab dalam mengelola peluang penjualan dan memastikan kualitas data dari peluang penjualan yang ada
• Bertanggung jawab dalam mengelola proses sales forecast secara menyeluruh, termasuk diantaranya melacak kemajuan, meninjau ulang penerapan, mengidentifikasi penyimpangan dan risisko, serta menganalisis dan mengimplementasikan pengembangan pada proses sales forecast yang berjalan
• Bertanggung jawab mengelola proyek penjualan dan menjalin hubungan dengan customer
• Bertanggung jawab merumuskan dan memantau kebijakan pengelolaan customer
• Bertanggung jawab atas kontrol internal dan manajemen ketaatan sebagai proses PC

As a People Experience Partner Lead, you will be the counterpart to work closely with key stakeholders and employees in designated departments in order to align business objectives and ensure the whole working experience, processes and procedures. You will work collaboratively across teams and develop initiatives and solutions.

Responsibilities

• Provide support and guidance to stakeholders and employees in areas of people operation process, engagement, development, and employee relations.
• Translate business plans into HR-related assistance such as talent performance management, development plan, and engagement to achieve business goals.
• Review and ensure current employees' life-cycles as well as HR-related processes and procedures.
• Collaborate across HR teams and other divisions to explore and identify potential improvement.
• Leverage data and feedback to generate deep understanding of employees’ needs and develop various HR initiatives and projects.

• Should have at least 4 years of experience with exposure in variety of HR competency areas such as employee experience, employee relations, organizational development, performance management, etc
• A Bachelor’s / Master's degree in any equivalent field
• Effective verbal and written communication skills
• Strong relationship-building abilities or interpersonal skills to engage with all level employees
• Analytical skills and the ability to work both individually and collaboratively in a dynamic environment
• Creative problem-solving skills and attention to details
• Experience in project management
• Understanding of Indonesia's HR regulation laws and industrial relations is a plus

1. Menjalankan proses kelola Pembiayaan Bisnis Pengangkut, membantu Manajer Proyek dalam menerbitkan anggaran untuk proyek, dan melakukan perkiraan anggaran rutin dan tinjauan operasional serta penerimaan setelah penyelesaian proyek.
2. Mengelola data keuangan proyek dan memahami laporan keuangan proyek secara tepat waktu dan akurat.
3. Mengelola pendapatan proyek, biaya dan pengeluaran, inventaris, dan pemasukan keuangan (AR). Memantau status kesehatan setiap kegiatan melalui perkiraan (forecasting).
4. Mengelola risiko dan asumsi proyek, melacak anggaran proyek dan menjalankan perkiraan pelaksanaan untuk mengelola risiko operasi proyek secara efektif.
5. Mempromosikan dan menerapkan kebijakan dan proses keuangan perusahaan serta memberikan pelatihan yang relevan untuk memastikan bahwa tim proyek mematuhi undang-undang dan peraturan selama proyek berlangsung.
6. Standarisasi operasi tim proyek sehingga tim proyek mematuhi hukum dan peraturan. Secara efektif mengelola risiko kepatuhan eksternal yang berkaitan dengan perpajakan, pendanaan, audit, dan denda.
7. Bertindak sebagai mitra keuangan tim proyek dan bekerja sama dengan Manajer Proyek untuk menyelesaikan masalah keuangan proyek.
8. Bertindak sebagai mitra keuangan tim proyek dan membantu memecahkan masalah yang berkaitan dengan manajemen keuangan, penggantian biaya, pembayaran pemasok, dan pembiayaan untuk mendukung operasional tim proyek.

We are currently looking for an enthusiastic and qualified individual to join the team as Governance Support Officer. In this position, you are responsible to monitor and support the organisation's compliance (legal, tax, donor and policy coherence oversight), corporate risk and control, contracting and procurement project execution, and country logistics to ensure the organisation, country and project teams are compliant to SNV’s policies and procedures, legal, tax and donor contractual requirements.

Key Deliverables

1. Timely and quality reporting for the MoU, including RIK planning and reporting as follows:
   1. Gather relevant data (project, finance, HR) for the purpose of country planning and reporting to Government of Indonesia at national, provincial and district levels.
   2. Write planning and (semi) annual progress reports with inputs from project managers and management to be submitted to the Government of Indonesia as part of the MoU. 
2. Coordinates with relevant ministries in monitoring of the operational permit (MOU) and on the work permit for foreign employees.
3. Responds adequately to information requests from government partners regarding SNV projects.
4. Organize coordination and monitoring meetings of projects in close collaboration with Project Management of SNV as required in agreements with the Government of Indonesia.
5. Actively engage with PMs to regularly update the internal SNV website and support with other government related communications, where required.
6. Trainings or information sessions on the MoU and RIK progress provided as needed, in accordance with SNV’s annual plan.
7. Critically assess SNV's Legal risk exposure in the Country.
8. Conduct legal analysis and provide written advice on legal matters (regarding legal sources/ jurisprudence, etc.).
9. Attend meetings with donor organisations on contract discussion, if needed.
10. Provide advice on compliance with laws and regulations in Indonesia.
11. Support in reporting to the manpower department.
12. To maintain contract database and organise executed versions of contracts.

Responsibilities:

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment.
• Must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Maintains a system error / progress log book and deals with reported problems.
• Monitors and maintains proper inventory of hardware and software license.
• Keep updated with the latest technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.
• Understand basic computer & networking fundamentals.
• Understand the working principle of switches, routers and others.
• Ensure the internet connection and networking system are working properly.
• You have to make sure that the applications used by the user work as they should.

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.