Persyaratan:

Laki-laki dan Perempuan

Usia Min 18 Tahun

Tamatan SMA sederajat

Bertanggung jawab

Terbiasa kerja secara Online

Good Attitude

Bisa bekerja berbasis Online

Berkomunikasi dengan baik

Kondisi Kerja:

Jam kerja Fleksibel

Bonus tidak terbatas

Bisa kerja dimana pun dan kapan pun

di jamin Aman dan amanah

Cocok untuk mahasiswa, pekerja tetap, maupun yang belum bekerja

Tidak mengganggu pekerjaan lainya

Kewajiban:

Pengelolaan Produk

Pelayanan Pelanggan

Proses Transaksi

Promosi dan Pemasaran

Analisis Penjualan

Pengelolaan Inventaris

Pembukuan dan Keuangan

Pengelolaan Media Sosial

• Memastikan kualitas produk sesuai dengan standar yang ditetapkan
• Mengawasi dan mengontrol proses QC/QA dari bahan baku hingga produk akhir
• Melakukan analisis masalah dan memberikan solusi atas temuan di lapangan
• Membuat laporan hasil inspeksi dan pengujian secara berkala
• Bekerja sama dengan tim produksi untuk menjaga standar kualitas
• Memberikan pelatihan dan pengembangan kepada tim QC agar memenuhi standar kerja

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

• Candidate must possess at least a Bachelor's Degree in Agrotechnology, Environmental Health, Entomology, Biology.
• At least 1 year(s) of working experience in the related field
• Able to mobile and have a driving license
• Good Communication and decision maker
• Having leadership skill
• Willing to work at Jakarta Selatan, dan sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Dibutuhkan segera untuk posisi Mekanik & SpareParts Supervisor

Kwalifikasi :

1. Memiliki pengetahuan mengenai mesin diesel untuk mobil truck HINO (perbaikan & perawatan rutin)

2. Mampu mengontrol penggunaan spare parts

Pendidikan : SMU & sederajat atau S1 & sederajat

Bersedia untuk bekerja di area terpencil (remote area), Kutai Barat/Kalimantan Timur & Duri/Riau

Jenis Pekerjaan: Penuh Waktu

Pengalaman:

• Mekanik: 1 tahun (Diwajibkan)

Tanggal Mulai yang Diharapkan: 01/11/2024

About The Role

We are seeking an experienced and highly organized Project Manager with a strong background in civil projects, specifically in managing the construction of warehouses, factories, and other medium to large-scale industrial structures. This role is critical to ensuring the successful planning, execution, and completion of our upcoming civil construction projects. The ideal candidate will have extensive experience overseeing such projects, managing multiple stakeholders, and ensuring that projects are delivered on time, within budget, and to the highest quality standards. They will collaborate with site teams, manage subcontractors, and ensure compliance with all safety and regulatory standards.

Key Duties and Delights

• Lead and manage the execution of civil construction projects (warehouses, factories, industrial facilities) , and also other commercial and prefabricated projects.
• Develop comprehensive project plans, budgets, and schedules to guide project execution.
• Collaborate with architects, engineers, and site teams to ensure all project phases meet technical and design specifications.
• Oversee subcontractors and suppliers to ensure quality work and adherence to project timelines and budgets.
• Ensure compliance with all relevant safety regulations, building codes, and legal requirements.
• Conduct risk assessments, quality control inspections, and resolve any issues that arise during construction.
• Maintain ongoing communication with clients and stakeholders, providing regular updates on project progress, milestones, and any potential issues.
• Manage project resources efficiently to ensure timely and cost-effective completion.
• Identify opportunities for process improvements and efficiencies across projects to enhance project delivery.
• Lead and mentor project teams, fostering collaboration and high performance in a dynamic work environment.

• Bachelor’s degree in civil engineering, construction management, or a related field.
• Minimum 5 years of experience managing civil construction projects.
• Proven ability to deliver projects on time, within budget, and according to specifications.
• Excellent leadership, communication, and stakeholder management skills.
• Knowledge of construction project management tools and best practices.
• Familiarity with local building codes, safety regulations, and legal requirements in both civil and commercial construction.
• Strong problem-solving skills, adaptability, and the ability to make sound decisions under pressure.
• Proficiency in project management software (e.g., MS Project, or similar).
• Ability to effectively manage multiple projects and teams simultaneously.

PT. Eran Teknikatama merupakan perusahaan yang bergerak dalam bidang manufaktur komponen metal press dan precision part kendaraan bermotor baik roda dua dan roda empat. Saat ini sedang membuka lowongan pekerjaan untuk posisi Supervisor PPIC

About The Role

We are seeking a resourceful and detail-oriented Procurement Specialist to join our team. As a Procurement Specialist, your role will be critical in sourcing high-quality materials and services at competitive prices. You will work closely with suppliers, negotiate contracts, and ensure that our company’s procurement processes are efficient and cost-effective. Your ability to build strong relationships with vendors and manage the supply chain will help us meet project deadlines and maintain the quality of our construction projects. By maintaining a proactive approach to sourcing, you will contribute to our overall success and ensure that our projects are delivered on time and within budget.

Key Duties and Delights

• Source and identify high-quality materials and suppliers for various construction projects.
• Negotiate pricing, terms, and conditions with suppliers to ensure favorable contract agreements.
• Develop and manage a strong network of reliable suppliers, maintaining relationships to ensure consistent delivery of materials.
• Collaborate with the project and site teams to understand material requirements and ensure timely delivery of materials.
• Monitor market trends and conduct supplier performance evaluations to maintain the highest quality standards.
• Manage contracts, procurement agreements, and purchase orders to ensure they align with project specifications and budget constraints.
• Work with the finance team to manage payment terms and ensure accurate invoicing and timely payment to suppliers.
• Continuously look for ways to optimize the procurement process, reduce costs, and improve efficiency in material sourcing.
• Ensure all sourced materials comply with quality standards, safety regulations, and project specifications.

• Bachelor’s degree in business, supply chain management, construction management, or a related field.
• Minimum 2 years of experience in procurement, preferably within the construction industry.
• Strong negotiation skills and a solid understanding of contract management.
• Familiarity with construction materials and vendor management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external suppliers.
• Strong analytical skills and attention to detail, especially in managing contracts and material specifications.
• Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.
• Preferable domicile in Jakarta or willing to work on-site in Jakarta.

• Pendidikan minimal SI/D4
• Sehat Rohani dan Jasmani
• Beretika dan berakhlak baik
• Mudah beradaptasi, bekerjasama tim, berdaya juang,
• Memiliki leadership dan goal oriented
• Memiliki pengalaman supervisor lapangan lebih disukai

Kami PT. Kangaroo Motor Mandiri adalah dealer resmi Suzuki Mobil Wilayah Bengkulu sedang mencari :

• Supervisor Sales Penjualan mobil roda 4

dengan Area kerja Wilayah Penarik ( Mukomuko ) Provinsi Bengkulu dengan kriteria Sebagai Berikut :

• Maximal Umur 40 tahun
• Ber orientasi Target, Mempunyai Skill Negosiasi, Mempunyai Skill Komunikasi
• Cekatan, Disiplin, Pekerja Keras
• bisa bekerja sama dengan team
• Berpengalam Di Bidang sales Min. 5 Tahun

Benefit

• Gaji Di atas UMR
• Fasilitas Kesehatan dan Tenagkerjaan BPJS
• Tunjangan jabatan
• Bonus Penjualan
• Mess
• Mobil Operational
• Jenjang Karir

• Strategic Procurement Planning: Develop and implement a comprehensive procurement strategy aligned with the company's overall business objectives
• Supplier Relationship Management: Establish and maintain strong relationships with suppliers, ensuring timely delivery, quality standards, and competitive pricing
• Contract Negotiation: Negotiate and manage contracts with suppliers to secure favorable terms and conditions, including pricing, payment terms, and performance metrics
• Cost Reduction: Identify opportunities for cost reduction and implement strategies to optimize procurement spend
• Risk Management: Assess and mitigate procurement risks, including supply chain disruptions, quality issues, and financial risks
• Supplier Performance Evaluation: Establish and monitor key performance indicators (KPIs) to evaluate supplier performance and drive continuous improvement.
• Procurement Systems and Processes: Oversee the procurement process from requisition to payment, including supplier on-boarding, order placement, and invoice processing, and find opportunities for process efficiencies
• Team Management: Lead and develop a team of procurement professionals, providing guidance, training, and mentorship

1. Facility Management

• Ensure office facilities and infrastructure are well-maintained, secure, and operational
• Manage office space planning, including seating arrangements and equipment distribution
• Oversee maintenance, cleaning, security, and safety standards
• Manage relationships with service providers for utilities, maintenance, and office supplies

2. Vendor and Contract Management

• Negotiate and manage contracts with suppliers and vendors for office equipment, utilities, and other operational services
• Monitor contract compliance and address any service issues or disputes.
• Source and establish relationships with new vendors when needed

3. Asset Management

• Maintain accurate records of company assets, such as furniture, equipment, and vehicles
• Ensure efficient use of company resources and coordinate repairs or replacements as necessary

4. Safety and Compliance

• Ensure workplace safety protocols are followed in line with company and regulatory requirements
• Conduct regular safety inspections and organize training sessions for employees
• Handle emergency preparedness, including evacuation plans and first-aid measures

5. Administrative Support

• Supervise administrative staff and assign tasks as required
• Ensure smooth communication between departments for administrative needs
• Oversee the procurement of office supplies, furniture, and other necessities

6.Budgeting and Cost Control

• Develop and manage the General Affairs department’s budget.
• Monitor expenditures, ensuring adherence to budgets and cost-effectiveness

7.Policy Development

• Develop, update, and implement company policies related to general affairs and facilities management
• Ensure compliance with environmental, health, and safety regulations

The Maintenance Supervisor is responsible to ensure that all maintenance and repairs of equipment are performed in a safe and efficient manner. The position is responsible for all drilling equipment pertaining to the drilling of the well. The position supervises onsite maintenance personnel to ensure that proper planning and scheduling of pre-determined maintenance is completed accordingly, including the availability of required parts.

Essential Functions:

• Provide visible leadership with a Total Ownership attitude.
• Enforce, clarify, and follow Company policies, standards, and procedures while promoting operational excellence through procedural discipline.
• Delegate work effectively with a clear definition of requirements and expectations while ensuring the safety of those working under direct supervision.
• Coordinates with Rig Superintendent and Preventative Maintenance Coordinator on the maintenance, repair and refurbishment of equipment.
• Create applicable maintenance procedures that promote defect-free maintenance work quality.
• Responsible for reviewing, evaluating and maintaining maintenance schedules for equipment.
• Foresee potential equipment malfunctions or failures and performs required repairs, adjustments or modification to resolve the problem.
• Enters maintenance and repair data into a Maintenance management system (MMS)
• Provide onsite assistance and guidance to maintenance personnel with trouble shooting issues and repair.
• Monitor oil sample results and ensure recommendations are implemented onsite and reported accordingly.
• Track non-destructive testing and major maintenance to be performed at pre-determined intervals.
• Ensure third party contractor’s work meets the quality, cost and safety standards required by the company.
• Collaborate with maintenance team to schedule staffing and resources for the most effective productivity and timely completion of maintenance. Provide technical support for maintenance systems questions and problems.
• Support the HSE objective of no injuries, accidents or harm to the environment as it relates to all maintenance processes, procedures, and policies.
• Comply with platform emergency response plan or station bills during emergencies and/ or drills.
• Ensure Parker Drilling’s Competency program – Authorized to Operate (ATO) and Approved Competent Operator (ACO) are applied and followed.
• Ensure Client competency is applied and followed
• Understand LO/TO and Permit to Work procedures.
• Maintain and update asset tags for onsite equipment.
• Maintain an adequate amount of spare parts are on hand at all times.
• Read and analyze electrical/mechanical drawings, schematics and equipment manuals.
• Perform annual assessments to evaluate performance, skills, qualifications and abilities of maintenance personnel.
• Perform additional duties, responsibilities, and special projects as may be directed.

AYANA Hospitality is looking for a motivated and detail-oriented F&B Supervisor to join our dynamic team. In this role, you will be a key player in managing our food and beverage operations, ensuring that every guest enjoys exceptional service and a memorable dining experience. Collaborating with the F&B Manager and team, you will help uphold our commitment to high standards and operational excellence.

Key Responsibilities:

• Supervise daily operations of all food and beverage outlets
• Train and develop staff to deliver top-notch service and maintain high-quality standards
• Ensure compliance with health and safety regulations
• Manage inventory and assist with ordering supplies as needed
• Handle guest inquiries and resolve complaints efficiently
• Assist in planning and implementing events and promotions

If you are passionate about food and beverage service and enjoy leading a team towards excellence, we encourage you to apply and be a part of our vibrant AYANA family.

• Proven experience as an F&B Supervisor or similar position
• Strong understanding of food and beverage management
• Exceptional leadership and team-building skills
• Comprehensive knowledge of service standards and guest relations
• Excellent communication and organizational abilities
• Ability to thrive in a fast-paced environment
• Proficiency in restaurant management software is an advantage

What you will be doing:

• Provide supervision to Reservations team to ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist Reservations Manager in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift

• Prepare process related documents such as work instructions for management
• Design experiments to investigate the root causes of material problems
• Investigate process and quality issues and devise long-term solutions
• Establish, improve and maintain high standard SOPs to reduce/eliminate variation in operations
• Coordinate with superior for section production improvement
• Monitoring yield from each process and delivery yield
• Responsible in achieving productions targets and quality standards of production with the right quality level.
• Identify improvement opportunities and work on them with his team

• Develop detailed engineering drawings and designs for production and manufacturing, utilizing CAD software to produce precise and accurate technical documentation.
• Create drawings according to the specifications and quantities outlined in the Budget Plan.
• Verify drawings are correct to specifications, codes, and other regulations, ensuring compliance with industry standards and safety guidelines.
• Develop technical reports, summarizing project details, design specifications, and potential challenges or considerations.
• Collaborate with architects, operations team, and contractors to address design issues, provide technical support, and ensure seamless project execution.
• Maintain a well-organized and up-to-date project file system, ensuring easy access to drawings, specifications, and project documentation.

• Construction Experience 2 years is required. Bachelor in Architecture or Civil Engineering is preferred.
• Proficient in CAD software, including AutoCAD, Revit, or equivalent.
• Strong understanding of architectural and engineering design principles.
• Excellent knowledge of construction codes, standards, and regulations.
• Ability to multitask and manage several projects at a time.
• Exceptional attention to detail and a high level of accuracy.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with a diverse team.
• Time management skills to complete error-free work within the required timeframe.
• Critical thinking and problem-solving abilities to develop creative solutions.

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
• Leads and monitors activities of Telesales Representatives to ensure effective performance.
• Support sales team and monitor the quality of phone calls and Customer communications.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
• Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Some of your duties will include:

·        Supervise the daily operation of Water Treatment Plant (WTP) / Sewage Treatment Plant (STP)’s and process control wastewater treatment and related maintenance activity.

·        Supervise the operation and practice of process control of Sewage Treatment Plant and coordinate with laboratory crew

·        Undertake Plant maintenance

Some of your duties will include:

·        To supervise in the day-to-day activities associated with plumbing, piping maintenance included welding;

·        Responsible for all plumbing and piping installations are maintained, repaired, serviced and installed as required to international standards. This includes bit is not limited to Fresh water lines, potable water lines, sewage lines, both inside and outside of facilities and domestic installations

• Understand & enforces work rules, policies & procedure consistently & fairly
• Responsibility maintenance and special project for design plumbing piping system, sewer system, well system fire hydrant system, water treatment system, sewage treatment system at Township, Port site, Concentrator and Mining
• Responsibility maintenance all accessories plumbing and all equipment for housing, barrack, mess hall and all building & public facilities at Townsite, Port site, Concentrator, Mining area;
• Responsibility maintenance fabricates and welding structural, support pipe, tell plate, tubing / cooper carbon steel pipe and galvanize pipe.
• Responsibility joint HDPE pipe, membrane liner HDPE ABS pipe, spigot pipe, mechanical join and votolix joint
• Maintain and administer disciplinary procedure fairly, consistently, correctly, and when necessary per maintenance rules and policies.
• Maintains consistent standard safety, quality, conduct and productivity : responsible for ensuring the quality and safety of all mechanical plumbing systems installed or maintained by the company; Conduct quality control inspections of all mechanical plumbing systems installed or maintained, including HVAC, piping, and water systems; Ensure that all mechanical plumbing systems comply with relevant codes and standards, including local, state, and federal regulations; Work closely with the F&S Dept's maintenance and construction teams to ensure all mechanical plumbing work is completed to the highest quality standards; Maintain accurate and up-to-date records of all inspections, including inspection reports, work orders, and maintenance records; Communicate with contractors and vendors to ensure that all mechanical plumbing work is completed to company standards and on schedule.
• Effectively communicates complete and correct safety interaction to crew; Ensures safety rules and regulation are followed at all times
• Plans for necessary manpower, materials and equipment necessary for work to be performed.
• Organizes and plans work efficiently and completes work within or ahead of schedule with minimal rework.

·        Conduct regular training sessions with employees to ensure they are aware of and comply with mechanical plumbing codes and standards.

Some of your duties will include:

·        To supervise staff in the day-to-day activities associated with air conditioning & refrigeration work.

• Reviewing work order, prepare plan, take measurements and have estimate resource requirements and work schedule.
• Ensure the air condition and refrigeration damages have been handled by the technician.
• Arrange the preventive maintenance AC schedule and ensure that it would be done as scheduled.
• Report to the supervisor if any damage needs more taking action.
• Ensure the supply of material coming as plan made
• Active to find a way for efficiency in line with GMP program.
• Maintain tools and equipment in serviceable condition and store them.
• Prepare work inspection and completion reports.
• Maintain a safe and neat work area and report defects, incidents and unsafe conditions.
• Update the STP if required and make some changes needed

·        Responsible for ensuring the job activities in electrical maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

·        Responsible for ensuring the job activities in HV-AC maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

Deskripsi Pekerjaan:

1. Memimpin dan mengarahkan tim untuk mencapai target dengan efektif dan efisien.
2. Menetapkan tujuan yang jelas dan menyusun rencana tindakan untuk mencapainya.
3. Menyusun dan mengimplementasikan strategi untuk meningkatkan kinerja tim dan mencapai target divisi.
4. Mengidentifikasi peluang dan tantangan serta merumuskan rencana strategis.
5. Memantau kinerja tim secara terus-menerus dan memastikan aktivitas sesuai standar.
6. Mengumpulkan dan menganalisis data kinerja, serta memberikan umpan balik konstruktif.
7. Menyusun laporan kinerja dan merekomendasikan perbaikan serta solusi atas kendala yang dihadapi.
8. Melakukan pelatihan, pembinaan, dan coaching untuk meningkatkan keterampilan dan kinerja anggota tim.
9. Mendorong pengembangan profesional dan memastikan akses ke sumber daya yang diperlukan.
10. Menjalankan tugas operasional sehari-hari sesuai prosedur perusahaan (SOP).
11. Mengelola sumber daya, anggaran, dan waktu secara efisien untuk memenuhi target dan tenggat waktu.
12. Memastikan kegiatan tim mematuhi kebijakan dan regulasi perusahaan.

Responsibilities :

• Lead the MD and SPM team in the assigned branch area Central Java and manage the coordination of work in the retail sector in order to create harmony in terms of sales (Sell out) so as to achieve goals in accordance with predetermined company standards.
• Conduct regular routine training for MD and SPM to conduct training in their respective areas (coordinate with HO trainers).
• Collaborate with branch sales teams to improve and develop sales activities in stores as part of the retail strategy.
• Manage the overall process (recruitment request) of Merchandisers and Promoters in their respective areas.
• Build and maintain good business relationship with store owners in each area.
• Produce necessary weekly/monthly reports related to Retail in each area.

DESKRIPSI PEKERJAAN

• Melakukan review hasil Analisa identifikasi kelemahan Jaringan;
• Melakukan pengawasan dan memberikan arahan kepada bawahan dalam proses instalasi dan konfigurasi jaringan;
• Monitoring jaringan termasuk utilisasi jaringan melalui sistem monitoring;
• Melakukan diskusi dengan tim IT Budgetting untuk proses kebutuhan keamanan informasi tahun selanjutnya;
• Melakukan review dari hasil preventive maintenance jaringan.

• Membuat jadwal pembangunan untuk memastikan proyek pembangunan selesai menurut batasan biaya dan waktu yang telah ditetapkan
• Memastikan kesesuaian kegiatan pembangunan proyek dengan seluruh ketentuan perijinan yang berlaku
• Melakukan kunjungan ke lapangan untuk memeriksa kesesuaian hasil pembangunan untuk mememastikan bahwa sesuai prosedur
• Memberikan masukan / usulan kepada Konsultan / kontraktor untuk mendapatkan hasil yang optimal dari segi sipil / struktur
• Membuat evaluasi atas Surat Penawaran Harga dari Kontraktor/ Supplier (SPH), Mendapatkan evaluasi SPH dari Konsultan, Membuat laporan SPH, Membuat Surat Perjanjian Kerja (SPK) guna mendapatkan persetujuan dari pihak yang berwenang mengesahkan dokumen sesuai dengan Responsibility Authority and Delegation (RAD)
• Memastikan dan Mengkoordinasikan proses mendapatkan penawaran Kontraktor/ Supplier (tender) mulai dari penyiapan dokumen, penyerahan, penjelasan