• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

Job Summary:

The Fundraising Officer will be responsible for developing and implementing strategies to secure funding from various sources including individual donors, corporations, foundations, and events. This role requires a strategic thinker with excellent communication skills and a proven track record in fundraising. The ideal candidate will be proactive, resourceful, and committed to the mission of School Development Outreach at Sampoerna Schools System.

• Responsible for account management
• Responsible for budget unit
• Responsible for coordination with internal and external parties
• Maintain relationship with externals

RELATIONSHIP OFFICER (MICROFINANCE)

TUGAS & TANGGUNG JAWAB :

Menggarap/Membuka wilayah baru khususnya untuk Ibu-ibu pemilik usaha ultra UMKM dan atau Pedagang K5 

Mencari calon Klien/Nasabah dengan menawarkan produk pinjaman dengan S&K yang berlaku

Mengadakan pendekatan & pertemuan calon nasabah, menjelaskan Produk dan Syarat Pemberian pinjaman serta Ketentuan yang berlaku.

Melakukan survey awal untuk meninjau kelayakan pemberian pinjaman

Melengkapi & Mengajukan berkas pinjaman klien yang sudah lengkap ke Kepala Cabang dan Admin Pusat untuk dilakukan review dan analisa lebih lanjut

Melaksanakan evaluasi pengajuan pinjaman dan pelaksanaan realisasi/pencairan pinjaman

Melakukan Penerimaan Angsuran dan Menindaklanjuti Pembayaran sesuai ketentuan

Melakukan tugas collection bila terdapat Tunggakan/Kredit Macet

Mempersiapkan proses pengajuan reloan pinjaman dan

Membuat laporan aktifitas harian dan bulanan RO dan Tugas lain yang diberikan atasan

• Conduct HSE inspection for fit out and reinstatement in Senayan Square area
• Join regular building inspection
• Conduct hazard identification assessment and risk register documentation
• Monitor and update HSE regulation compliance data
• Assist and communicate HSE aspect to related departments

The Freelance Marketing Officer will be responsible for supporting various marketing initiatives across multiple channels, including digital marketing campaigns, social media management, and content creation. This role offers flexibility and the opportunity to work collaboratively with internal teams to enhance brand visibility and engagement.

Responsibilities:

• Develop and execute comprehensive marketing plans aligned with organizational goals for company.
• Maintain and enhance the brand image of company through consistent messaging and visual identity.
• Manage and optimize digital marketing campaigns across social media, email, SEP and PPC platforms.
• Conduct market research to identify trends, customer needs and competitor analysis.
• Campaign management; plan, execute and evaluate marketing campaigns, ensuring they are on budget and meet performance targets.
• Customer engagement; develop and manage customer relationship management (CRM) initiatives to enhance client engagement and retention.
• Performance tracking; monitor and report on the effectiveness of marketing activities and adjust strategies as needed to optimize results.
• Collaboration; work closely with the sales and operations teams to align marketing efforts with business objectives.

• Minimum Associate Degree (D3) in business or a related field.
• Having relevant certification (e.g., Digital Marketing, Content Marketing ) is a plus.
• Minimum 3 – 5 years of experience in marketing, preferably within real estate, or related sectors.
• Proven track record in managing successful marketing campaigns.

• Build and maintain relationship with corporates for purposes of student internship and alumni/graduates’ employment as well as career preparation events.
• Assist student/alumni in gaining job and update the graduates’ employment status .
• Organize alumni tracer study, update the alumni database and conduct alumni engagement program.

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

Area: Jakarta

1. Menyusun proposal penjualan sesuai kebutuhan klien;
2. Menghasilkan penjualan dari klien baru dan yang sudah ada untuk mencapai target penjualan;
3. Memberikan produk dan layanan berkualitas untuk menjamin kepuasan klien;
4. Membangun dan memelihara hubungan baik dengan seluruh pemangku kepentingan;
5. Menyediakan pekerjaan administrasi dan administrasi penjualan; dan
6. Mengambil inisiatif untuk meningkatkan proses penjualan dengan pemangku kepentingan terkait.

• Monthly reconciliation of merchant sales data and brand sales data for merchant incentive or merchant/ brand subsidies
• Communicating with merchant/ brand in order to match reconciliation data
• Monitoring incoming merchant invoices until payment by finance department for merchant incentive
• Request invoice to Finance Dept and monitoring payment for merchant/brand subsidies
• Internal circulation for Agreements or Commitment Letters
• Documentation, filling, and distribution of agreements or commitment letters

About The Role

As a Front Office Expertise at Awan Hills, you will oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes, and providing exceptional guest service. Setup the standard of Front Office. Lead the front office team, handle guest concerns, and collaborate with other departments to enhance the guest experience. Your role will be crucial in maintaining service excellence and team performance.

Job Responsibilities

• Responsibility and setup the Front Office SOP for the whole operation team in the Front Office and guarantee to be implemented accordingly
• Supervise and manage the front office team to ensure efficient daily operations
• Oversee check-in, check-out, and guest inquiries, ensuring a smooth and pleasant experience
• Train, mentor, and evaluate front office staff performance
• Handle guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless communication and service delivery
• Prepare reports and ensure compliance with company policies and standards
• Shift handover properly within the Front Office team and Hotel team
• Direct report to Operation Manager as a daily basis related to the Operation Team in Awan Hills Property and other project.

• Minimum of 2 years of experience in a supervisory role in a 3-star or local hotel’s front office or in the same hotel style is a plus
• Having experience for the Pre Opening Property was the additional plus point
• Willing to work on office hours from Monday to Friday from 9AM - 6PM and standby for the hybrid meeting
• Willing to be placed in any AMODA’s Property location
• Strong leadership, communication, and problem-solving skills
• Ability to manage a team, work under pressure and efficient time, and multitask efficiently

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

1. Developing and implementing standardized sales operation procedures and best practices to ensure consistent and high-quality sales performance alignment;
2. Creating and maintaining comprehensive documentation of sales operation procedures, policies, and guidelines;
3. Monitoring and following up on sales performance data to related stakeholders;
4. Working closely with the sales team to provide support, training, and guidance on sales processes and operational standards;
5. Collaborating with a cross-functional team, including the legal team, finance team, and admins to align sales operations with organizational objectives;
6. Conducting regular audits of sales operations to ensure compliance with established standards and identify opportunities for enhancement or improvement; and
7. Reporting sales performance data summary regularly.

MECH PET Officer has primary responsibility to keep and maintain the performance of mechanical, civil, and building facilities in PET plant.

Mengerti, mampu membuat, menjalankan dan memonitor :

+ skema order

+ verifikasi dokumen dan melaporkan proses secara akurat dan regular kepada Dept. Accounting untuk penagihan biaya blending&filling maupun penggunaan material

+ laporan kepada customer

+ komunikasi efektif dengan departemen terkait dalam mengatur dan monitoring tes Laboratorium

+ memastikan konsumen mendapatkan solusi yang tepat bagi setiap permasalahnnya yang terkait dengan rencana pembelian customer

+ tugas dari atasan (diantaranya : menghitung extra charges / jasa project, review terhadap order customer yang dapat menimbulkan biaya tambahan

Tugas dan Tanggung Jawab Front Desk Agent

1. Menyambut Tamu.
2. Menyewakan Kamar Tamu.
3. Memberikan Informasi Pelayanan Hotel.
4. Mengoordinasi Pelayanan Tamu.
5. Menyusun Laporan Status Kamar.
6. Pencatatan Pembayaran Tamu.

• Understand Client's requirement for system development and define solutions based on the Advotics product range and business domain including discussions with the product team
• Develop business requirement documents based on defined solutions as basis for system development 
• Develop project plan and identify dependencies
• Identify obstacles encountered during the project and find solutions
• Manage the overall project run effectively and ensure the achievement of the project milestone
• Interface with all parties involved in the project (e.g., sales, product, engineering)
• Continuously drive process and operational improvements together with other Product Operation team

1. Membantu dalam proses seleksi, pelatihan, dan pengembangan staf Front Office untuk memastikan mereka mencapai potensi maksimal mereka.
2. Mendukung upaya pengembangan Sumber Daya Manusia dengan merencanakan, mengorganisir, mengarahkan, dan memotivasi staf Front Office serta membantu dalam pengendalian pengeluaran dan kinerja.
3. Memastikan bahwa layanan yang diberikan oleh staf Front Office memenuhi atau melebihi kebijakan dan prosedur yang telah ditetapkan, serta mencapai tingkat kepuasan dan kenyamanan tamu yang tertinggi.
4. Membantu mengontrol penjualan kamar untuk memaksimalkan pendapatan dengan menerapkan teknik manajemen hasil yang efektif.
5. Memeriksa kamar tamu dan area publik untuk memastikan standar kebersihan dan kerapihan tetap terjaga.
6. Memantau status kamar dan menjaga komunikasi yang jelas dengan Departemen Housekeeping serta semua departemen lain di properti.
7. Menguasai kategori kamar, tarif, fasilitas, dan layanan yang tersedia di properti.
8. Menerapkan semua prosedur pengendalian kunci dan berpartisipasi dalam semua hal yang berkaitan dengan keamanan kamar tamu.
9. Mengetahui semua prosedur darurat dan kebakaran serta memastikan bahwa seluruh staf Front Office mendapatkan pelatihan yang lengkap.
10. Membantu Hotel Manager dan menyelesaikan tugas-tugas administratif serta proyek khusus sebagaimana diminta oleh manajemen.
11. Melaksanakan tugas lain yang ditugaskan oleh Front Office Manager atau Hotel Manager.

• Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and information
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly
• Perform night audit reporting
• Provides any tourism information related to apartment's surroundings
• Perform any other duties as required and directed by the Guest Services Manager or Management

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 1 years of experience in HR or General Affairs.
• Proven knowledge of HR practices and general office administration.
• Excellent communication, interpersonal skills and able to do multitask.
• Familiar with MS Office and HR software (e.g. HRIS) is an advantage. 
• Good command of English (spoken and written) and computer literacy.

• Handle library operation services (circulation, membership, photocopy machine services, reception etc.)
• Assist librarian for library processing (labeling and shelving)
• Assist librarian to conduct library event
• Help library stock checking (opname)
• Any other duties as instructed by the supervisor

• Mengelola administrasi kepegawaian sesuai ketentuan.
• Melaksanakan program kesejahteraan dengan tepat
• Melakukan tugas-tugas operasional sumber daya manusia sesuai kebutuhan

• Memonitor dan bertanggungjawab atas kelancaran kegiatan yang Building & Maintenance.
• Memastikan kelayakan bangunan, baik head office maupun kantor cabang/regional/pool.
• Memastikan pengadministrasian terhadap hal-hal yang terkait dengan pemeliharaan bangunan kantor dan yang berhubungan dengan building dan ME maupun jaringan data/telp.

• Melakukan presentasi dan negosiasi kepada tenant dan calon tenant untuk mencapai target
• Menyusun database tenant dan calon tenant
• Membuat laporan sesuai dengan kebutuhan dan standar departemen
• Membina hubungan baik dengan calon tenant, tenant, dan exhibitor