• Be the point of contact for IT related services
• Team-work with Recruitment and CRO Team
• Prepare quotations, service agreements, and tenders within set deadlines and ensure that they have followed the correct prices, discounts, and additional Fee of service
• Monitoring job execution and completion as per service promised date
• Follow-up, monitor, and report on all pending activities to the customer
• Point of contact for customers with queries about job orders or job completion
• Review and create report of customer’s account every month through accounts receivable and solve all identified issues
• Build and foster collaboration with internal teams involved in service delivery
• Proactively keep in touch with clients, maintaining and expanding relationships with existing clients
• Be a good listener for client’s needs and giving the feedback to offer the most suitable solution
• Capture and inform new market trends and regulations
• Coordinate with Client Networks, external resources, and government authorities to provide solutions for key customers
• To perform job-related responsibilities and tasks other than those specifically presented in this description

• Must possess at least a Diploma Degree, in any field
• Minimum 3 years of relevant experiences
• Fluent in Bahasa Indonesia and English (verbal, written, and comprehension)
• Excellent customer service & Managerial skills
• Having experience in IT Resourcing/IT Manage Service company is mandatory
• Good communication, negotiation, and interpersonal skills
• Teamwork player toward a common goals
• Understanding the Recruitment end to end processes
• Good organizational and time management skills
• Having an ability to work under pressure and to deadlines
• Having an ability to work independently and as a team
• Must be able to work accurately with great attention to detail

The Senior Internal Auditor is responsible for performing individual internal audit projects, as part of the Audit Master Plan. These responsibilities include developing internal audit plan, scope, audit work program, performing internal audit procedures and preparing internal audit reports reflecting the results of the work performed, and providing sound, practical and innovative audit recommendations designed to add value and improve the organization’s operations.

Key Responsibilities

• The role would be based in Indonesia. The scope of work would entail regional involvementfor all the entities under the group classified under Cluster A (Vietnam & Indonesia) withdirect reporting line to the Cluster A Group Internal Audit Manager.
• Conduct end to end walkthroughs to identify risks, control gaps, and improvementopportunities covering the organization’s control environment and operational processes.
• Following the Group Internal Audit Methodology as a guide, design and execute testing planto assess the design and operating effectiveness of controls.
• Conduct remediation testing or follow-up audit to ensure remediation plans for ineffectivecontrols are fully implemented and control deficiencies are properly remediate.
• Ensure that audit working papers, testing results and documentation of findings orobservations are accurate, complete, and properly stored and secured.
• Prepare accurate, objective, clear, concise, constructive, complete and timely audit reportand upon review and approval by the immediate superior, communicate results thereof tothe appropriate parties.
• Establish and maintain a system to monitor the disposition of results communicated tomanagement.
• Establish a follow-up process to monitor and ensure that management actions have beeneffectively implemented or that management has accepted the risk of not taking action.
• Participate in the internal control projects covering all operations where necessary for theFood Group.
• Take part in special investigations where necessary and report to the Audit Committee withthe highest level of confidentiality.
• Manage the Outsource and Co-Source parties in completing the assignments when needed.
• Plan effectively to deal with varying office locations and time zones including travel time asthe nature of the job requires frequent travel to maximize output.
   

• To be involved in day-to-day audit work on operation and to advice the Hotel Manager for any uncharacteristic happenings.
• To provide a courteous, professional, efficient and flexible service at all times, following ACCOR/FRS Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Admin & General Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To coordinate the timely repair and return to service of any faulty systems or items of equipment.
• To establish and implement procedures to ensure the backup of data in any IT system.
• To rebuild data corrupted by either hardware or software faults.
• To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
• To set up emergency procedures to continue the operation of the hotel in the event of system failure.
• To provide manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the hotel.
• To arrange the distribution of Night Audit and other regularly system-produced reports.
• To establish necessary security measures to prevent unauthorized access to the IT systems.
• To provide technical assistance to internal or external Audit staff.
• To work with the Sales & Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
• To ensure the continuous availability of a hierarchy to deal with an emergency in any essential IT system.
• To ensure the availability of any stationery or consumables required by any IT systems.
• To keep the software in the Property Management System up to the current release as instructed by the Regional IT.
• To advise the management of the hotel on additional facilities that could be provided by existing or further IT systems and technological advances.
• To ensure that all licenses and annual maintenance contracts are complete and up to date
• To prepare weekly work schedules in accordance with workload and priorities for the approval by the Hotel Manager
• To project at all times a positive and motivated attitude and exercise self control.
• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.

About Us

Jitera, Inc. is a startup company from Japan that makes software to automate the development of mobile and web applications. Our product can be called as No-Code, Low-Code, and code generator. By using our product, customers can develop software 10 times faster.

As the characteristics of our company, we are a team of professionals working remotely, and we have a track record of significant growth over the past year in terms of revenue, product development, and team members.

Job Overview

Our business is growing steadily, so we are expanding our human resources team to seek awesome and professional talents globally. We are looking for Senior Recruiter who will be responsible for sourcing, attracting, interviewing prospective employees to find the perfect match for a company's long-term goals.

Responsibilities:

• Overseeing the full 360 recruitment cycle including sourcing, screening, hiring, compliance, onboarding/Off boarding, conducting 1 on1 with internal employees and solving the problem if needed, helping with hiring documentation, etc.
• Developing a pool of qualified candidates using various sourcing strategies and methodologies.
• Collaborating with the HRBP Team to determine appropriate sourcing strategy.
• Communicating and dealing with external stakeholders to define and modify requirements, time management, and insurance in relation to contract management and human resources processes.
• Creating and maintaining strong networking relationships with internal and external stakeholders.
• Full life cycle recruitment efforts and client relationship management primarily for assigned departments.
• Providing analytical and well-documented recruiting reports to the Department Head and the rest of the hiring team.

Qualifications:

• Proven 3-5 years of work experience as a Senior Recruiter (either in-house) focused on full life cycle recruitment (180/360 recruitment) managing all phases of the process.
• Scaling remote teams from scratch and working experience with APAC teams.
• Prior ATS experience. Workable is a plus.
• Excellent problem-solving skills and decision-making aptitude.
• Willing to work in a fast-paced information technology environment.
• Comfortable in working 100% remotely and independently with minimal supervision.
• Fluency in the English language.

• Premium insurance, private health insurance
• MacBook provided
• Unlimited Paid Time Off
• Tax payment (maximum 10% of salary)
• Special events, occasions celebrations, and gifts
• Co-working space
• Sponsorship for classes according to your demand. For instance, we’re providing English classes and some classes on Udemy.

We at LAN-IT 24 (Germany) are currently looking for IT Supporters Indonesia (Jakarta)

Start: ASAP
Duration: 1 year (with option)
Full time (Mon-Fri/40 hour )

Tasks:

- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware

Requirements:
 
- Expertise in IT systems, networks and hardware
- Must have knowledge of English & Local Language (written and verbal)
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritisation skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team
 
If you are interested, I would be happy to hear from you. Please send your CV.
 

With kind regards
Kalpna

As part of the Information Systems (IS) Governance Team, you will be working with the team in Singapore and across Asia to help track, manage and improve the IS projects in Asia. You will ensure project objectives in relation to cost, time and quality are achieved. The Project Manager will also act as a mentor to coach the functional teams on project management best practices.

Responsibilities:

• Project Management of IS projects and ensure timely delivery, meeting the KPI set
• Work with functional teams, ensuring efficient delivery of work packages and project
• Standardize the PMO processes within the functional teams
• To build up an Agile mindset within the team
• Promote a continuous improvement environment: Creating innovative solutions to improve local efficiency, ensuring ‘lessons learned’ are captured and incorporated
• Prepare project communication materials as needed
• Actively participate in requirements gathering, planning, and meetings

Requirement:

• Minimum of 2-3 years of project management experience in IT/IS (applications, software, network, storage, server, systems etc)
• Excellent time management and organizational abilities
• Adaptability and flexibility in a dynamic work environment
• Tactful and have strong influencing skills
• Excellent communication, presentation, and negotiation skills.
• Strong written and verbal communication skills are essential. Highly proficient in English
• Critical thinker and problem-solving skills

We are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to hardware, software, and access. As an IT support, you will be responsible to:

• Serve as the first point of contact for IT-related inquiries and issues from end-users via phone, email, or in-person, providing timely and courteous assistance
• Diagnosing and resolving hardware, software, network, and other IT-related problems, utilizing effective problem-solving techniques and technical expertise
• Log and track support tickets using an IT service management system, ensuring all incidents are documented, categorized, and prioritized correctly
• Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their computer literacy and productivity
• Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure the stability and security of the IT infrastructure
• Install, configure, and deploy hardware devices, software applications, and peripherals for end-users as required
• Identify opportunities to enhance IT support processes and propose improvements to optimize user experience and IT operations.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as an IT Support Specialist or a similar IT support role, with a minimum of 2-3 years of experience
• Strong technical knowledge of desktops, laptops, and Microsoft products (Microsoft Teams, Azure, Microsoft Intune, etc)
• Familiarity with network technologies, including TCP/IP, DNS, DHCP, and VPN
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues
• Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Adaptability to work in a fast-paced and dynamic IT environment
• A proactive and enthusiastic attitude towards learning and staying up-to-date with IT industry trends

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage   

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role:

We are looking for a IT Executive to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Main Responsibilities:

• Provide 1st & 2nd level end user and system support, including service request, incident management, and problem resolution.
• Support technical issues related to end-user devices (e.g., desktop/laptop computers, printers, scanners, tablets, and smartphones) and software (e.g., Microsoft Office and emails).
• Support retail store POS software and hardware.
• Set up accounts and workstations, as well as deploy and configure software and hardware in bulk.
• Manage network servers, technology tools, and the setup and deployment of new desktop/laptop computers, including Windows Active Directory administration.
• Monitor system performance and maintain them as per requirements, troubleshooting issues and outages.
• Ensure security through access controls, backups, and firewalls.
• Upgrade systems with new releases and models.
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Effectively manage software and hardware equipment needs across both HQ and store locations.
• Develop procedures, guidelines, and checklists for future reference.
• Support and maintain physical security systems such as CCTV and door access.
• Collaborate with internal teams to enhance problem resolution and reduce knowledge gaps.
• Partner closely with HR to ensure a seamless onboarding and exit process from an IT standpoint.
• Ensure adherence to the operating budget for Internal Operations Function.

• Proven experience as a System Administrator or Network Administrator.
• Good knowledge of IT asset management, MDM, Active Directory, Network Security, ERP software, system security, and data backup/recovery.
• Experience in scripting with Powershell, Python, or other languages for deployment will be a plus.
• Familiarity with diverse operating systems and platforms.
• Resourceful problem-solving skills.
• Interest in staying current with technology trends.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Bachelor's degree in Information Technology, Computer Science, or a related field; professional certifications (e.g., Professional Google Workspace Administrator) are a plus.

1. Flexible Work Arrangement

• Work from anywhere*!
• Remote work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

As a data analyst, you will be responsible for collecting, processing, analyzing, and presenting data to support decision-making and business intelligence.

You will work with various stakeholders across the CVB organization to identify data needs, define metrics, deliver insights, and collaborate with other IT Team Members from other sites to ensure data quality, security, and accessibility.

Responsibilities

• Perform data extraction, transformation, and loading (ETL) using tools such as AWS, Foresight, and Alteryx.

• Conduct data analysis and visualization using tools such as Tableau and SQL.

• Create dashboards, reports, and presentations to communicate data findings and recommendations.

• Apply statistical and analytical methods to identify trends, patterns, and anomalies in data.

• Develop and maintain data documentation, metadata, and data dictionaries.

• Ensure data integrity, accuracy, and compliance with data governance standards and policies.

Qualifications

• Bachelor's degree in data science, computer science, statistics, mathematics, or related field.

• At least two years of experience in data analysis, data engineering, or data science.

• Proficient in AWS, Foresight, Tableau, Alteryx, and SQL.

• Strong analytical, problem-solving, and critical thinking skills.

• Excellent communication, collaboration, and presentation skills.

• Ability to work independently and as part of a team.

• Attention to detail and quality orientation.

• Develop and oversee key performance indicators (KPIs) for security.
• Oversee service level agreements (SLAs) for security operations and create risk-based dashboards for reporting.
• Create and implement a comprehensive vulnerability management program, including managing activities related to vulnerability assessment (VA) and penetration testing (PT).
• Develop and implement security programs for network, server, and cloud environments, including onboarding processes and pre- and post-scanning activities.
• Conduct periodic configuration reviews based on CIS benchmarks.
• Manage the application security program by identifying and mitigating risks in collaboration with business application teams.
• Collaborate in managing the endpoint security, network security, and server security programs.
• Collaborate in managing the overall security operations management program.

• At least 3-5 years of documented work experience in security engineering.
• Prior practical knowledge of web, mobile, and cloud security.
• Hands-on experience in constructing and maintaining security measures such as firewalls, intrusion detection systems, antivirus software, authentication systems, content filtering, etc.
• Thorough understanding of IT infrastructure concepts across all layers, including Servers, Networks, End User Computing, and Cloud.
• Experience in designing and implementing risk-based information security programs.
• Hands-on experience in implementing standards such as ISO 27001, NIST, CIS, or equivalent.
• Hands-on experience in designing, implementing, and managing Data Leak Prevention programs.
• Hands-on experience in conducting application security assessments, both manual and tool-based.
• Gained solid understanding of OWASP, CIS, and NIST guidelines for application security.
• Experience in utilizing anti-malware solutions.
• Experience in designing security programs for cloud services, including IAAS, PAAS, and SAAS.
• Hands-on experience with native cloud security capabilities.
• Experience in implementing cloud security solutions like CASB.
• Excellent communication and presentation skills.
• Experience in collaborating with mid-level and senior-level management, with the ability to understand business processes and requirements.
• Understanding and effectively communicating security risks to core technology teams and business functions.
• Preferred certifications: CISSP, CCSP, CISM, ISO 270001 LI/LA.

Primary Responsibilities 

IT Operations

• Manage and support all the systems in the hotel

• Provide In-house guest IT related matter troubleshooting

• Coordinate, manage and oversee projects, document process

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

• Manage system changes with appropriate support staff to ensure uninterrupted services

• Liaise with vendors and work with users at all level 

• Maintain inventory of all equipment, software and software licenses 

Team Management

• Interview, select and recruit direct reports 

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

Business Performance and Management 

• Organise audit preparation and analyse data of selected area to be reviewed to provide initial information 
• Conduct technology advisory review including working papers and providing quality audit report and completed as scheduled in annual plan 
• Organise documentation of technology advisory review working papers and observation results to ensure traceable 
• Analyse follow up actions of recommendation and all related evidences to ensure corrective actions have been done by auditee 
• Submit result of follow up status analysis for supervisor’s review to be approved
• Performing other advisory review as assign by the respective head

• Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard.
• Establish vendor engagement, pricing and purchase SLA.
• Set up IT assets and maintenance system to ensure ticketing, SLA, up to reports.
• Responsible for monitoring and troubleshooting all hardware and software available in the company through both remote and face to face support of laptops, monitors, printers and telecommunication products.
• Set up and maintain the company network system, the company internal telephone system and not limited to customer service, tele sales and other department’s equipment(s).
• Be the person in charge for ISO 92000 in regards to IT & Data Security.
• Partner with the HR Team to support our onboarding-offboarding process and liaise with vendors relating to company emails, website domain, internet and other IT related supports.

• Minimum Bachelor Degree in Computer Science/ Information Technology or any related major.
• Have 3 - 5 years experiences as IT Support/ Helpdesk
• Excellence in problem-solving and troubleshooting skills
• Excellence in communication and interpersonal skills
• Have attended technical tools training (such as helpdesk software)
• Have Network Certification is a plus.

• Install and setup laptop with Windows operating system
• Configure computer hardware, software, and IT office devices (printers, CCTV, etc.)
• Replacing laptop and computer hardware (HDD/SSD, RAM, Keyboard, etc.)
• Diagnosing and troubleshooting issues on laptops and computers
• Updating database of laptop devices

Moladin adalah platform fintech untuk mobilitas terkemuka di Indonesia dengan solusi pembiayaan end to end untuk semua pemain di ekosistem mobil bekas dan kendaraan listrik (EV). Moladin memberdayakan lebih dari 26.000 agen dan UMKM dealer mobil bekas dalam network yang berkembang pesat, dan memberikan akses pembiayaan yang lebih baik kepada konsumen mobil bekas melalui penjaminan pinjaman yang berbasis digital. Hal ini didukung oleh keahlian Moladin dalam operasional mobil bekas yang kuat dengan cabang dan warehouse di lebih dari 100 kota; AI/IoT yang terdepan di industri, dan kemitraan dengan seluruh perusahaan pembiayaan mobil terkemuka di seluruh Indonesia. Serta dukungan dari PT Moladin Finance Indonesia yang berizin dan diawasi oleh Otoritas Jasa Keuangan (OJK). Visi Moladin adalah menjadi katalis perubahan positif dalam mobilitas fisik dan sosial semua orang yang terlibat di dalamnya (“Mobilitas untuk semua”). Untuk informasi lebih lanjut terkait Moladin kunjungi kami di https://moladin.com/

Responsibility:

• Melakukan audit operasional, dan kepatuhan di cabang kami untuk memastikan kepatuhan terhadap standar perusahaan dan peraturan perundang-undangan yang berlaku.
• Melakukan investigasi internal terkait dengan dugaan penipuan, pelanggaran kebijakan, atau masalah etika di cabang.
• Memeriksa dan mengevaluasi prosedur operasional serta memberikan rekomendasi perbaikan untuk meningkatkan efisiensi.

• Pendidikan minimal S1 bidang akuntansi, keuangan, manajemen, atau bidang terkait.
• Pengalaman kerja minimal 3 tahun dalam bidang audit internal, atau operasional cabang, di industri keuangan atau perusahaan leasing.
• Pengetahuan yang kuat tentang industri perusahaan leasing dan peraturan perundang-undangan yang berlaku.
• Kemampuan analitis yang baik dan kemampuan komunikasi yang baik.
• Bersedia melakukan perjalanan dinas ke seluruh cabang dengan intensitas yang cukup sering (lebih dari 5 kali setahun) dan lama (lebih dari 2 bulan).
• Mampu mengendarai motor atau mobil.
• Memiliki inegritas yang tinggi serta tidak memiliki hubungan keluarga dengan pegawai maupun mitra MOFI.