The Assistant Driller is a first line supervisor whose main duties are to direct and instruct the crew in the proper way to perform their duties and assigned tasks. This position is responsible for all operations pertaining to the drilling and completion of the well, including the circulating, rotating, hoisting, well control systems. It is the Assistant Driller’s responsibility to ensure that the work is performed safely, efficiently and according to procedure. The Assistant driller also takes total ownership of everything on the drilling location.

Essential Functions:

• Provide visible leadership with Total Ownership attitude. Owns safety standards.
• Supervise and ensure the safety of drilling crew as well as efficient operations during tour of duty. Assisting Driller with daily responsibilities and routinely communiticating with driller and client.
• Enforce, clarify, and follow Company policies, standards, and procedures.
• Follow the client’s daily drilling plans.
• Promote operational excellence through procedural discipline.
• Ensure crews achieve Company and client competency standards.
• Train and supervise crew members on standard operating procedures to include, but not limited to, proper care and maintenance of the rig and drill string, including lubrication of equipment and housekeeping.
• Delegate work effectively with a clear definition of requirements and expectations.
• Responsible for morale and order within crew.
• Ensure Authorized To Operate (ATO) and Approved Competent Operator (ACO) are applied and followed.
• Ensure timely completion of accurate reports required by Company and client (including but not limited to daily drilling reports, pre-tour reports, hand-over notes, etc.).
• Update the well control board on a tourly basis.
• Maintain complete records of all tools and tubular run into the hole while drilling and/or reaming (including made up lengths, tool joints OD, ID, serial numbers).
• Track rotating hours on tubular/BHA/Tools.
• Maintain records of footage drilled, location and nature of strata penetrated, materials and tools used, services rendered and time required.
• Monitor drilling parameters and alarm systems.
• Monitor hole fill operations while tripping, logging, cutting drilling line or running casing.
• Record pickup, slack-off, rotating weights, and other drilling parameters.
• Operate drilling equipment.
• Maintain and adjust machinery in order to ensure proper and safe performance.
• Ensure floor and crown savers are function-tested and that testing results are recorded tourly.
• Ensure proper alignment of choke manifold and BOP remote console.
• Ensure performance of daily checks on FOSV, Kelly cock valve, IBOP, BPV.
• Secure well during well control events emergencies and drills.
• Install and record pressure testing of BOPE.
• Ensure rig equipment and locations are secured prior to rig moves.
• Comply with emergency response plan or Work Safe Procedures during emergencies and/or drills.
• Clean the mast and substructure with a high-pressure steam cleaning unit and/or high pressure wash gun.
• Performs scrubbing and cleaning of rig equipment and drilling packages as required with rig wash.
• Performs chipping and painting on drilling packages and equipment as required.
• Perform additional duties, responsibilities, and special projects as may be directed.

The Maintenance Supervisor is responsible to ensure that all maintenance and repairs of equipment are performed in a safe and efficient manner. The position is responsible for all drilling equipment pertaining to the drilling of the well. The position supervises onsite maintenance personnel to ensure that proper planning and scheduling of pre-determined maintenance is completed accordingly, including the availability of required parts.

Essential Functions:

• Provide visible leadership with a Total Ownership attitude.
• Enforce, clarify, and follow Company policies, standards, and procedures while promoting operational excellence through procedural discipline.
• Delegate work effectively with a clear definition of requirements and expectations while ensuring the safety of those working under direct supervision.
• Coordinates with Rig Superintendent and Preventative Maintenance Coordinator on the maintenance, repair and refurbishment of equipment.
• Create applicable maintenance procedures that promote defect-free maintenance work quality.
• Responsible for reviewing, evaluating and maintaining maintenance schedules for equipment.
• Foresee potential equipment malfunctions or failures and performs required repairs, adjustments or modification to resolve the problem.
• Enters maintenance and repair data into a Maintenance management system (MMS)
• Provide onsite assistance and guidance to maintenance personnel with trouble shooting issues and repair.
• Monitor oil sample results and ensure recommendations are implemented onsite and reported accordingly.
• Track non-destructive testing and major maintenance to be performed at pre-determined intervals.
• Ensure third party contractor’s work meets the quality, cost and safety standards required by the company.
• Collaborate with maintenance team to schedule staffing and resources for the most effective productivity and timely completion of maintenance. Provide technical support for maintenance systems questions and problems.
• Support the HSE objective of no injuries, accidents or harm to the environment as it relates to all maintenance processes, procedures, and policies.
• Comply with platform emergency response plan or station bills during emergencies and/ or drills.
• Ensure Parker Drilling’s Competency program – Authorized to Operate (ATO) and Approved Competent Operator (ACO) are applied and followed.
• Ensure Client competency is applied and followed
• Understand LO/TO and Permit to Work procedures.
• Maintain and update asset tags for onsite equipment.
• Maintain an adequate amount of spare parts are on hand at all times.
• Read and analyze electrical/mechanical drawings, schematics and equipment manuals.
• Perform annual assessments to evaluate performance, skills, qualifications and abilities of maintenance personnel.
• Perform additional duties, responsibilities, and special projects as may be directed.

This position is responsible for wide range of welding jobs such as Carbide Dressing, Hard Banding, Hard facing, Saw welding and general fabrication works.

Essential Functions:

• Perform all work safely and in accordance with the Company's HSE policies and procedures.
• Set-up/run RT & UT Quality Vessel Weld Processes – 3 (GMAW, FCAW, GTAW).
• Set-up/run RT Quality Pipe Weld – All Positions (6G).
• Set-up/run UT Quality Nozzle Welds – All positions (6G).
• Set-up/run Carbon Arc Gouging.
• Able to make any UT or RT Weld Repair.
• Clean and stamp all welds.
• Set-up/run all structural non-code welds.
• Know how to run all welding equipment.
• Ability to read drawings, WPS’s/PQR’s.
• Ability to lead others and plan ahead – Good.
• Knowledge of PT, MT, UT, RT methods.
• Ability to make correct decisions – Good.
• Speed of accomplishing tasks – Fast. - Ability to work safely – Best.
• Average Percent of weld repairs - <0.5%.

This position is responsible for organizing and managing the equipment, materials and supplies in the warehouse.

Essential Functions:

• Accurately maintain records on all equipment, materials supplies and spare parts in the warehouse.
• Systematically label incoming warehouse items and store appropriately in bins, boxes or containers.
• Work closely with Toolpusher, Mechanic and Electrician to ensure that adequate quantities of spare parts are readily available and that they are ordered, received and issued properly, according to the Company’s internal control procedures.
• As needed, will issue warehouse items and track returned items.
• Prepare Material Requisitions, obtain appropriate approval and forward requisition to Division Office for final approval and ordering.
• Prepare Material Receipts and Material Transfers and forward to Division Administrative Manager to ensure all items are properly accounted for.
• Take physical warehouse inventory annually and send report to Division Administrative Manager for reconciliation against accounting records.
• As appropriate, train staff in proper warehouse duties and procedures.
• Abide by all Company policies and procedures.
• Other duties and special projects as assigned.
• Ensure that personal behaviors and work practices are in line with Company safety standards.
• Responsible for safety of self and others in the vicinity to include, but not limited to, employees, vendors and guests.
• Provide visible leadership engagement, be aware of housekeeping and take additional safety precautions to ensure no one is put at risk.
• Do not take short cuts or unnecessary risks and actively work with others to ensure they take due care and do not put themselves or others at risk.
• Ensure all incidents are reported and appropriately investigated in accordance with Company procedure.
• As needed, seek advice from HSE representative.

• Manage and maintain accurate data records. 
• Prepare regular reports for division and management review.
• Facilitate regular division meetings and ensure relevant data is updated for discussions.
• Oversee the accuracy and efficiency of business processes, and proactively initiate and implement process improvements.
• Work closely with operation managers to support and implement improvement initiatives.
• Assist in cross-functional discussion / projects and ensuring coordination between teams.

• Filing and scanning legal documents (agreements, letters, licenses etc
• Make a summary of legal documents (agreements, deed, etc)
• Assist daily operations of the legal team

Your Career

As we continue to grow as an organization, we are hiring premier named accounts sales professionals to run and drive sales engagements into select strategic Enterprise/FSI accounts in Indonesia. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major accounts within select strategic FSI accounts in Indonesia
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

BIOTA Smart Home, a pioneering technology company specializing in advanced smart home solutions, is on the lookout for a dynamic and charismatic Live Host Streamer to join our enthusiastic team. In this role, you will bring our innovative products to life by interacting with our audience through engaging live streaming events. BIOTA Smart Home is dedicated to revolutionizing the way people live through cutting-edge solutions that enhance comfort, security, and energy efficiency.

Opportunity

As a full-time, on-site Live Host Streamer located in Jakarta, you will captivate our audience by showcasing the functionality and benefits of BIOTA Smart Home products. Your role will involve not only presenting our technology but also creating a lively and interactive experience for our viewers, fostering a community around our brand.

Responsibilities

• Host engaging live streaming events to effectively demonstrate BIOTA Smart Home products and their benefits.
• Develop scripts and presentations that communicate our brand message clearly and compellingly.
• Involve the audience by interacting with viewers in real-time, answering questions, and encouraging participation.
• Collaborate with the marketing and content teams to curate relevant and exciting content for live streams.
• Represent BIOTA Smart Home in a professional manner, maintaining our positive brand image during events.
• Stay up-to-date with the latest trends and advancements in smart home technology to provide valuable insights to viewers.

• Experience in live streaming, hosting, or a similar role is highly preferred.
• Having experience using or operating tools in Studio Live is preferred
• Exceptional communication skills, with an ability to connect with and engage diverse audiences.
• Strong understanding of smart home technology, able to discuss features and benefits with clarity.
• Outgoing and confident personality, capable of improvisation and handling unforeseen events smoothly.
• Excellent presentation skills with a flair for storytelling.
• Ability to work under pressure and meet tight deadlines.
• Flexible working hours, including availability on weekends and evenings for live events.

Why Join Us

At BIOTA, you’ll be part of a vibrant and innovative work culture where your creativity and ideas are valued. Join us in shaping the future of smart home technology. We invite you to become a Live Host Streamer at BIOTA Smart Home and help us redefine modern living, one home at a time.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics. 

AYANA Hospitality is looking for a motivated and detail-oriented F&B Supervisor to join our dynamic team. In this role, you will be a key player in managing our food and beverage operations, ensuring that every guest enjoys exceptional service and a memorable dining experience. Collaborating with the F&B Manager and team, you will help uphold our commitment to high standards and operational excellence.

Key Responsibilities:

• Supervise daily operations of all food and beverage outlets
• Train and develop staff to deliver top-notch service and maintain high-quality standards
• Ensure compliance with health and safety regulations
• Manage inventory and assist with ordering supplies as needed
• Handle guest inquiries and resolve complaints efficiently
• Assist in planning and implementing events and promotions

If you are passionate about food and beverage service and enjoy leading a team towards excellence, we encourage you to apply and be a part of our vibrant AYANA family.

• Proven experience as an F&B Supervisor or similar position
• Strong understanding of food and beverage management
• Exceptional leadership and team-building skills
• Comprehensive knowledge of service standards and guest relations
• Excellent communication and organizational abilities
• Ability to thrive in a fast-paced environment
• Proficiency in restaurant management software is an advantage

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site KOL Specialist located in Jakarta, you will be responsible for cultivating and managing relationships with key opinion leaders (KOLs) to enhance our brand visibility and influence within the smart home market. You will develop and implement targeted strategies that leverage KOL collaborations to promote our innovative products and engage our audiences effectively.

Responsibilities

• Identify and engage appropriate KOLs that align with BIOTA's brand values and target market.
• Develop and manage KOL collaborations, including contracts, content creation, and campaign execution.
• Monitor the performance of KOL campaigns and provide insights to optimize strategy and content.
• Work closely with the marketing team to integrate KOL initiatives into broader marketing campaigns.
• Analyze market trends and competitor activities to identify opportunities for collaboration and brand enhancement.
• Foster strong relationships with KOLs and their networks to maximize brand partnerships.

• 1-3 years of experience in influencer marketing, KOL management, or a related field, preferably in the technology or consumer goods sector.
• Bachelor's degree in Marketing, Communications, or a related field.
• Strong understanding of social media platforms and the role of KOLs in digital marketing.
• Excellent communication and relationship-building skills, with a knack for negotiating and managing partnerships.
• Ability to analyze campaign data and metrics to derive actionable insights.
• Creative thinking with the ability to design innovative collaboration concepts.
• Self-motivated, detail-oriented, and capable of working in a fast-paced environment.

Why Join Us

At BIOTA, we create an innovative and supportive work environment where ideas and creativity are encouraged. Join us as a KOL Specialist and play a critical role in shaping the perception of smart home technology in the market. Together, we can create a smarter, more connected world.

At BIOTA Smart Home, we are seeking a talented and creative Video Editor to join our vibrant team. Specializing in innovative smart home solutions, BIOTA is dedicated to enhancing modern living through technology. As our Video Editor, you will have the opportunity to craft compelling visual narratives that showcase our products and elevate our brand's presence.

Your Role

In this full-time, on-site position in Jakarta, you'll be responsible for transforming raw video footage into engaging content for various platforms. Your editing skills will play a crucial role in conveying our message and captivating our audience.

Key Responsibilities

• Edit and assemble video content, ensuring the final product is polished and aligns with BIOTA's branding and communication goals.
• Work closely with the content creation and marketing teams to understand project requirements, audience preferences, and overall objectives.
• Utilize video editing software, like Adobe Premiere Pro and Final Cut Pro, to create high-quality videos incorporating graphics, sound effects, and special effects.
• Maintain consistency in video style, pacing, and adherence to brand guidelines across all content produced.
• Provide creative input and collaborate on ideas to improve storytelling and enhance viewer engagement.
• Stay abreast of the latest trends and tools in video production and editing, continually seeking ways to innovate.

• Demonstrated experience as a video editor, including a strong portfolio showcasing a variety of editing styles and formats.
• Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve.
• Strong understanding of video editing techniques, including color correction, sound design, and video formatting.
• Attention to detail and the ability to create visually appealing narratives.
• Creative mindset with an eye for design and storytelling.
• Ability to work independently as well as collaboratively within a team setting.
• Excellent time management skills and the capacity to meet tight deadlines on multiple projects.
• Interest in technology and the smart home industry is preferred.

Why Work with Us?

Join BIOTA Smart Home to be a part of a forward-thinking team that values innovation and creativity. This is your chance to make a meaningful impact in the smart home industry while developing your skills in a supportive environment. Together, let’s create homes that improve how people live.

• Create high quality visual content, including photos and videos, to support Plaza Senayan’s social media strategy.
• Capture engaging contents for events, promotions, and daily activities, as well as editing and optimizing the materials for various digital platforms.

• Mengatur dan melakukan penjualan secara langsung secara offline(ke lapangan) dan online
• Menawarkan kepada klien tentang layanan dan penawaran perusahaan
• Menjaga hubungan dengan klien dengan memberikan dukungan dan informasi
• Menyarankan peluang baru dan solusi
• Memberikan tanggapan yang cepat terhadap pertanyaan atau penyelesaian keluhan klien
• Mencapai target penjualan
• Mengelola catatan aktivitas penjualan dan menyusun laporan penjualan
• Membantu membangun jaringan penjualan yang kuat untuk mencapai target perusahaan
• Bertanggung jawab untuk pengembangan, memperbesar dan menjaga jaringan penjualan
• Membantu dalam memberikan layanan dan mempertahankan pelanggan untuk kembali membeli jasa training
• Presentasi produk dengan detail kepada client
• Mengelola dan memprioritaskan beberapa penjualan, prospek, dan proyek secara strategis
• Menjaga hubungan baik dengan partner perusahaan

The Sales Manager involves in developing and implementing effective sales strategies, cultivating strong relationships with clients, and maximizing revenue through negotiated contracts and group bookings. Leveraging expertise in sales and market trends, the Sales Manager identifies new business opportunities, showcases the hotel's unique offerings, and ensures exceptional guest experiences. Effective leadership and collaboration with internal teams contribute to the hotel's financial success and solidify its reputation as a luxurious and highly sought-after destination for discerning travelers. 

Melakukan penagihan kepada outlet untuk pembayaran yang sudah jatuh tempo

-Memberikan reminders kepada outlet untuk permbayaran yang sudah dekat jatuh tempo

-Memastikan pembayaraan yang sudah ditetapkan oleh perusahaan

-Membuat rekapan penagihan setiap harinya

-Melakukan penyetoran ke bank

Terapis Kecantikan / Nail Art / Hair Stylist / Terapis Reflexiologi

Kualifikasi :

• Memiliki Pengalaman bekerja di Klinik/Salon kecantikan
• Memilik Sertifikat pelatihan (yang berhubungan dengan profesinya)
• Terapis Reflexiologi berpengalaman min 2 thn
• Terbiasa melakukan perawatan kecantikan kepada client
• Mengerti produk-produk yang sesuai dengan kondisi kulit/rambut client
• Dapat mengerti Bahasa Inggris (Pasif)
• Domisili Jakarta Barat
• Berpenampilan menarik dan rapi

What you will be doing:

• Actively lead the Corporate segment’s financial and administrative activities being manage and coordinate with all group required arrangements  
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints have initiated follow-up action
• Negotiates prices with the clients
• Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system

Qualification:

● Basic understanding of accounting principles

● Proficiency in Google Ecosystem (Gslides, Gsheets, Gdocs)

● Detail-oriented with strong organizational skills

● Good communication and teamwork skills

● Attended SIA (Sistem Informasi Akuntasi) & SIM (Sistem Informasi Management)

What you will be doing:

• Following up the process all reservation queries, changes and cancellations received by phone, email, internally, and corporate reservations via appointed reservation channels and tools, according to standard guidelines
• Answer questions about property facilities/services, and room accommodations accurately, up-to date and individualized to each guest needs
• Verify and sell room availability with the valid price points, up-sell and promote all Hotel facilities & services at every available opportunity in order to maximize hotel revenue
• Handle group reservations accurately from the initial blocking segmentation, status and rooming list update, billing instructions and record any specific arrangements
• Perform daily, weekly, monthly tasks as per checklist, including personalized pre-arrival process to build a positive stay experience and avoid discrepancies during the stay
• Daily reports for reservation, operational, and department head, including no-show, denial and cancellation reports supported by related correspondences

What you will be doing:

• Provide supervision to Reservations team to ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist Reservations Manager in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift

• Responsible for end-to-end merchant acquisition pipeline starting from lead generation to commercial negotiations up to the launch of the partnership for Modern & Traditional Retail
• Develop a deep understanding of both our and our partners' products
• Prepare presentation and deliver compelling sales pitch to potential partners
• Develop and maintain trusted relationships with new potential partners
• Conduct market research and benchmarking to identify competitive information on new developments in the market
• Collaborate with the internal stakeholders (such as Tech, Marketing, Operations) to ensure successful launch of new partnerships
• Ensure collection of Account Receivables are within agreed Terms of Payment
• Establish good relationships with Head of Project and any key client PIC who have collaborated
• Keep improving the profitability metrics of Offline Retail projects
• Keep improving the Service quality of after sales by onboarding partners that can improve our SLA

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

The Raffles Service Agent serves as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

• Involve in planning and design discussions with developers and product teams to anticipate infrastructure needs and automation opportunities
• Implement state-of-the-art tools & policies to encourage improved (efficient & effective) workflow for Teams to run their operations
• Monitor & maintain infrastructure health, scalability and security
• Research new technologies to improve and optimize our infrastructure
• Provision resources required by Engineering Team
• Implement CI/CD pipelines to streamline deployments and pre-deployment testing

• Strong AWS and/or GCP knowledge (at least 3 years of experience) to architect a solid infrastructure built for scalability, resilience, and security & cost optimization
• Experienced in using tools/frameworks for modern infrastructure provisioning, monitoring and application deployment
• Experienced with managing Kubernetes and its resources on Production (EKS / GKE / on-premise)
• Experienced in message broker (Kafka / Redpanda / NATS)
• Experienced in using Hashicorp tools (Vault / Terraform)
• Experienced in defining, designing, and deploying a service mesh
• Skilled in Bash scripting and general Linux commands
• Understands essential security practices in managing Server & Networking
• Eager to learn new skills and self-motivated in keeping up with the latest trends in DevOps & System Architecture
• Excellent documentation, communication & collaboration skills
• Excellent in handling multiple tasks at the same time (multitasking)

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Hybrid working arrangement