Receptionist, Front Office

Mengunjungi pelosok daerah untuk sosialisasi produk pembiayaan modal usaha berbasis syariah. Mengajak perempuan di sana untuk mulai atau membesarkan usahanya menjadi nasabah BTPN Syariah. Mendampingi dan menjalin hubungan baik dengan nasabah

Bertugas untuk menjawab panggilan telpon dari pelanggan untuk menyelesaikan masalah yang dialami oleh pelanggan, untuk kemudian diberikan solusi dari permasalahan tersebut

1. Management Trainee adalah program percepatan pengembangan karyawan yang didesign oleh perusahaan untuk menciptakan pemimpin yang handal melalui penyediaan kurikulum yang terintegrasi dengan proses belajar berdasarkan pengalaman dan latar belakang pendidikan.
2. Peserta program Management Trainee akan menjalani pelatihan secara offline dan online serta On Job Training yang akan dilakukan di Kantor Pusat maupun cabang BFI Finance di Seluruh Indonesia.
3. Lulusan program Management Trainee untuk mempersiapkan Talent (Supervisor/Specialist/Officer) di berbagai bidang seperti kredit pembelian unit, lease back ataupun project.

Bertugas melakukan negosiasi, edukasi dan penagihan kepada konsumen BFI yang mengalami kendala / keterlambatan dalam penyelesaian pembiayaan agar konsumen dapat membayar / menyelesaikan pembiayaannya sebelum dilakukan penarikan Asset/Unit. Konsumen yang di handle untuk keterlambatan 1-90 hari.

1. Bertugas melakukan rekrutmen Bussines Agent (BA) / Mediator yang calon konsumen yang membutuhkan pembiayaan dengan jaminan BPKB Mobil.
2. Menjaga hubungan kerja yang baik dengan BA guna mendapatkan prospek konsumen yang valid dan berkualitas agar mendukung pencapaian target yang ditetapkan.

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Manage both existing sales pipeline and the development of new business opportunities
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics 
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices
• Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships
• Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations
• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
• Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals
• Motivate the team, track performance, and report metrics

• Maintain regular contact with clients – build good relationship with Clients
• Lead effective meetings/ conversation
• Thorough knowledge of client’s business, competitors, and market insights
• Development of all major and new campaign briefs
• Recommend appropriate research as required
• Brief respective teams on campaigns (e.g. Creative, Strategy Planning, Social Media, Content Strategy & etc.) to brainstorm on ideas and ensuring all deliverables are met
• Prepare strategies for selling creative work to clients ensuring creative is on strategy and within budget
• Work conforms with corporate brand identity guidelines and media specifications
• Creative work confirms with advertising codes, legal and ethical standards
• Preparation and monitoring of annual financial plan – work closely with Business Director to prepare, understand & drive revenue
• Working knowledge of client contracts
• Approval/ Sign-off of relevant financial related documentation (JCRs, production estimates etc)
• Provide clients with accurate monthly budget/actual reconciliations for media/ production
• Preparation of accurate monthly client billing forecasts
• Record and maintain detailed manhours on all tasks
• Work trafficked in an effective manner – to ensure all projects deliverables are met
• Assist Business Director to manage and run team operations - adhere to established processes and procedures to ensure team members have a clear understanding of job requirements
• Team meetings held on a regular basis – to manage or stir projects in a correct direction/iron out issues to ensure project run as seamless as possible
• Mentoring & grooming of junior team members

• Manage budgets responsibly on all accounts
• Demonstrate the confidence and competence to maintain overall control on all financial matters relating to designated clients including: billing, profitability, forecasting and servicing
• Maintain senior level client contact on a regular basis and ensure full understanding of client business, internal and external influencing factors, budgeting constraints and PR needs
• Ensure all accounts are maintained within agreed budgets and timetables
• Ensure review processes and annual PR programme is in place for each client
• Ensure programme is implemented according to pre-agreed programme
• Maintain rigorous quality control over work produced by junior staff
• Proactively cultivate industry contacts on ongoing basis to unearth new business leads and gain opportunities to pitch business
• Partner with division director in migrating client relationships to other practices within MSL and / or within sister companies, resulting in one client migration each year

• Foster relationships with sister Publicis Groupe organisations for cross-selling and networking purposes; convert one collaborative opportunity with a Groupe company each year

• Hold regular internal and external client review meetings to evaluate progress on each account, identify most successful activities, identify problems and review overall objectives and strategy
• Maintain consistent work flow from team member to team member through effective staff allocation on accounts and attention to work flow changes
• Direct and develop a number of account teams and be responsible for the achievement of objectives, within agreed timelines and budgets
• Nurture morale and teamwork within the group of accounts you supervise and provide all staff with growth opportunities within agency
• Handle issues and crisis management on behalf of clients
• Work with teams to enter MSL and industry Awards with client programmes
• Develop new ideas and strategies for existing clients and identify opportunities to demonstrate new initiatives on behalf of clients
• Actively seek out new business prospects and convert into pitch opportunities
• Take an active role in new business gain
• Develop new business programmes, taking the lead on developing, managing the pitch process, that wins new business

Responsibilities 

• Provide strategic counsel to clients and account team members. 
• Build and/or maintain client relationships at the highest standard of professionalism. 
• Must be pro-actively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business. 
• Help clients demonstrate the value of PR within their own organizations. 
• Develop results-oriented strategic plans and lead ideation efforts to expand programs, resulting in maximum client satisfaction as well as in increasing agency revenues. 
• Mentor junior team members in the areas of strategic planning, editorial content development, ideation of content and media relations. 
• Prepare and manage client campaign budgets to keep costs within client's budget within agreed deliverables while ensuring that target agency revenues are met and that non-billable expenses are kept minimal. 

Cultivate and/or build new relationships with clients in order to grow new business efforts.

1. Data Strategy Development:

• Develop and execute a comprehensive data strategy aligned with business objectives.
• Identify opportunities for data collection and enrichment to enhance customer insights.
• Collaborate with cross-functional teams to ensure data strategy aligns with marketing, sales, and product goals.

2. Data Capture:

• Implement robust data capture mechanisms across various touchpoints (website, social media, events, etc.).
• Optimize data capture processes to ensure accuracy, completeness, and compliance with data privacy regulations.

3. Data Cleansing:

• Oversee data hygiene practices to maintain a clean and accurate CRM database.
• Implement automated processes for data validation, deduplication, and enrichment.

4. Data Segmentation:

• Utilize advanced segmentation techniques to categorize customers based on behavior, demographics, and preferences.
• Develop targeted messaging strategies for different customer segments to enhance engagement and conversion.

5. Data Implementation into Communication:

• Work closely with marketing and communication teams to integrate CRM data into campaigns and customer interactions.
• Personalize communication channels (email, SMS, etc.) based on customer insights to improve relevance and effectiveness.

6. Technical Expertise:

• Possess a strong understanding of CRM platforms (e.g., Salesforce, HubSpot, etc.) and related technologies.
• Collaborate with IT and data engineering teams to implement and optimize CRM systems and integrations.
• Provide technical guidance and support for data-related initiatives.

Job Purpose

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

Primary Responsibilities

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

Team Management

• Provide department orientation and training of the hotel service standards, procedures and programs
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Motivates and provides a work environment which brings out the best in team members

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

• Business Management : EBIT & P/L Management for the BU. Understand the mix of topline and margins for healthy business performance
• Derive action plans for driving the business val-vol based on strategic goals of the BU
• Portfolio Management : Proactively shaping the category by analyzing the user & market trends, application, competition and profitability aspects. Also look for opportunities of expanding the HG portfolio in India. 
• Act as country SPOC for any product related information like product application, usage, typical customer, USPs, competition comparison
• Develop Online & Offline Marketing plan quarter-wise for product / user groups based on the BU focus (Sales promotions, advertising, POS, trade marketing)
• Curate products for specific platforms (Online, KU, Trade) as per user reach and req.  
• Price Management: Competitive pricing structure & price volume equation that benefits org.
• C-Budget ownership, Utilization tracking and planning of spends- in offline & Digital media as per channel-based requirements. Understanding of spend v/s ROI
• Data Analytics : Sales data analysis by correlating multiple data points
• Sales Delivery: Regular interaction with regions to understand local market trends and support to achieve the distribution expansion & TGS target & drive the exclusive Home & Garden BDMs in the regions to achieve their sales goals.
• Provide volume forecast based on market trends to ensure product availability
• Monitor & drive Green & Blue product portfolio performance in HPWs with respective users. 
• Events & trade Shows : Plan & Coordinate for dealer meets, fairs and user events
• RM Budget alignment between RMM hub, CSOs and CTG
• Local adaptation of customer specific listings to insure high numerical distribution
• Provide relevant input about market developments in country (competitors development, customer cluster development) 
• Collaboration with central BU teams on marketing, content, profitability, availability topics
• Implementation of central strategies,  and activities in relevant customer cluster

Google Ads Advertiser - PT Nusantara Berkah Digital

• Meraih angka leads yang ditetapkan
• Menganalisa pasar, mencari celah dan menjalankan iklan yang efektif
• Membuat strategi digital marketing
• Menjalankan iklan Google ads dan Instagram ads
• Mengontrol jalannya iklan Google ads dan facebook ads
• Mengevaluasi hasil iklan Google ads dan facebook ads
• Mengerti tentang konten
• Melakukan riset kata kunci SEO
• Bekerjasama dengan tim konten dan desainer grafis untuk membuat konten iklan

SEO Specialist (Wix Website) - PT Nusantara Berkah Digital

• Melakukan optimasi website
• Menyelesaikan masalah yang berhubungan dengan SEO website
• Menaikkan ranking website
• Melakukan riset dan analisi kata kunci target dan peluang
• Membangun backlink ke website dari sumber yang terpercaya
• Membuat laporan kinerja SEO

Cyber Security Engineer - PT Nusantara Berkah Digital

• Menerapkan, memantau, dan meningkatkan langkah-langkah keamanan untuk melindungi data, sistem, dan jaringan organisasi

• Menanggapi semua pelanggaran keamanan sistem dan/atau jaringan

• Memastikan bahwa data dan infrastruktur organisasi terlindungi dengan mengaktifkan kontrol keamanan yang sesuai

• Menguji dan mengidentifikasi kerentanan jaringan dan sistem

• Tugas administratif harian, pelaporan, dan komunikasi dengan departemen terkait dalam organisasi

• Secara rutin melakukan pengujian penetrasi dan atau melakukan pengujian dan pemindaian untuk mengidentifikasi kerentanan apa pun pada jaringan dan sistem

Telemarketing - PT Nusantara Berkah Digital

• Melakukan dealing pada prospek via telepon maupun chat via Whatsapp
• Memberitahukan keberadaan produk kepada calon pelanggan
• Memberitahukan benefit produk kepada calon pelanggan
• Mendengarkan keluhan prospek dan memberikan solusi nutapos
• Menjalin komunikasi dan hubungan yang baik dengan calon pelanggan
• Menawarkan produk nutapos kepada calon pelanggan
• Membuat laporan hasil telemarketing
• Mem follow up calon pelanggan

Technical Support - PT Nusantara Berkah Digital

• Melakukan demo dan training poduk Nutapos secara offline dan online
• Memberikan dukungan via chat/ email/ gmeet pada pelanggan nutapos
• Menjalin hubungan yang baik dengan calon pelanggan/ pelanggan rutin setiap hari
• Membuat video tutorial singkat jika dibutuhkan
• Mengadakan webinar jika dibutuhkan
• Mendengarkan keluhan pelanggan dan memberikan solusi yang solutif
• Melakukan kunjungan rutin ke pelanggan

1. Pengelolaan Hubungan Industrial di Internal dan Eksternal Perusahaan
2. Concern IR Issues (IR Opinion)
3. Pengecekan Dokumen Legal, PKB, serta Draft/review contract kerja sama

Deskripsi kerja :

1) Bertanggung jawab terhadap aktivitas Digital Marketing Emina Cheese Indonesia (Tiktok, Instagram, Facebook, & Youtube)

2) Mampu menangani aktivitas SPG, Promosi perdagangan, & promosi End User.

3) Bekerjasama dengan Chef Technical untuk membuat menu yang variatif/Aplikasi, B2B Customer, dan membuat video konsep aplikasi.

4) Bertanggung jawab untuk menyusun, mengontrol sampel produk, dan membuat database Customer feedback.

5) Bertanggung jawab terhadap aktivitas branding di Toko

6) Melakukan Market Research, External Research/Panel Product.

Setting Dies Molding dan pengoperasian mesin molding

Pembuatan dan kontrol dokumen

• Menjual lisensi produk software seperti Microsoft, Autodesk, dll ke B2B dan B2G
• Mencapai target penjualan atau pendapatan individu

Staff Laboratory - PT Mardizu Sejahtera

• Memastikan alat lab & non lab, reagen, kontrol, kalibrator, dan ruangan yang akan digunakan pada kondisi optimal

• Memastikan pelaksanaan & kelancaran proses pemeriksaan serta tersedianya laporan hasil yang akurat dan tepat waktu berdasarkan SOP dan pedoman kerja yang berlaku

• Memastikan tersedianya stok reagen & bahan pembantu

• Memastikan diterapkannya K3 pada saat bekerja untuk memastikan tidak terjadinya kecelakaan kerja