As a People Experience Partner Lead, you will be the counterpart to work closely with key stakeholders and employees in designated departments in order to align business objectives and ensure the whole working experience, processes and procedures. You will work collaboratively across teams and develop initiatives and solutions.

Responsibilities

• Provide support and guidance to stakeholders and employees in areas of people operation process, engagement, development, and employee relations.
• Translate business plans into HR-related assistance such as talent performance management, development plan, and engagement to achieve business goals.
• Review and ensure current employees' life-cycles as well as HR-related processes and procedures.
• Collaborate across HR teams and other divisions to explore and identify potential improvement.
• Leverage data and feedback to generate deep understanding of employees’ needs and develop various HR initiatives and projects.

• Should have at least 4 years of experience with exposure in variety of HR competency areas such as employee experience, employee relations, organizational development, performance management, etc
• A Bachelor’s / Master's degree in any equivalent field
• Effective verbal and written communication skills
• Strong relationship-building abilities or interpersonal skills to engage with all level employees
• Analytical skills and the ability to work both individually and collaboratively in a dynamic environment
• Creative problem-solving skills and attention to details
• Experience in project management
• Understanding of Indonesia's HR regulation laws and industrial relations is a plus

Maintain and control the outstanding balance of Apartemen Plaza Senayan tenants to reduce A/R balance at the lowest level.

• Provide general administrative support to the F&B Department
• Provide general clerical and project based administrative support
• Assist with preparation of department reports and presentations
• Co-ordination with Procurement and vendors on store supplies and placing orders where necessary
• Ensure that the department’s processes are in line with company requirements
• Any other duties as may reasonably be requested by the management team
• Other analysis and follow-up as required by the F&B Department.

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish a good public relationship with all guests.
• Provide guests with the most accurate and up - to date information at all times.
• Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

About the Role:
As a Legal and Compliance Intern at Amartha Group, you will play a crucial role in ensuring the smooth functioning and regulatory compliance of the company. Your responsibilities will encompass various legal and administrative tasks that are essential for the organization. You will assist in managing and maintaining company documents, preparing important corporate documents such as Circular Resolutions and BOD/BOC Approvals, and closely monitoring the company's permits. Additionally, you will support the Litigation team by providing necessary documents for trials and LAPS. This role offers a comprehensive experience in the legal and compliance aspects of the business.

Job Description:

• Assist in maintaining Amartha Group documents.
• Prepare corporate documents (Circular Resolutions, BOD and BOC Approvals).
• Monitor Amartha Group's permits.
• Support the Litigation team with documents needed for trials/LAPS.

• Final-year student or Fresh graduate in bachelor degree of Law from reputable university with minimum GPA 3.00
• Have an excellent ability in identifying problems, strong conceptual and analytical thinking
• Must be mature, resourceful, self-motivated and result-oriented
• Good command in English and computer literate is a must

Kartu Prakerja is a large skill development program initiated by President of Indonesia. It is a first government startup in Indonesia with end-to-end digital service. It all began on February 2019 when the President presented his idea for a program to increase the competency, productivity, and competitiveness of Indonesia’s labor force, while promoting entrepreneurship. Currently, the Kartu Prakerja Program has reached more than 16 million of program participants in 514 regencies/cities across Indonesia.

PMO Kartu Prakerja has an exciting opportunity for you to join our team as the Strategic Planning and Advocacy Project Manager. The role is responsible for (i) Leading, developing and implementing the program advocacy strategy and plan (ii) Collaborating and organizing advocacy events with relevant external stakeholders; (iii) Preparing concept notes, issue notes, background documents, scoping notes, policy/learning briefs, best practices guidelines and case studies to generate resources for evidence-based advocacy, and link these lessons to Kartu Prakerja Program.

Drop Your Cover Letter, CV & Portfolio (In English):

Subject:
[APPLICATION]_Your Position_(Your Name)

Deadline:
31 August 2024

• A Master’s degree in Social Sciences/Economics/Public Policy/Development Studies/Political Science/International Relations, or any other related field of study from a reputed Indonesian/International university is required.
• More than 6 years of experience with 1 years at mid or senior level especially in the areas of advocacy and communications.
• Strong understanding of outreach at the international level.
• Experience in building and developing relationship with various stakeholders, government and non government agencies at the district, province, national and international levels.
• Excellent written and spoken skills in English.
• Strong presentation skills and good knowledge of the general political context and key economic policies.
• Demonstrate ability to establish good working relationships with colleagues and stakeholders in a sensitive environment is required.

Working with Government of Indonesia's pioneer of digital transformation public service

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors. 

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

You'll join our Indonesia Compliance Payments Team, playing a pivotal role in establishing, upholding, and overseeing compliance with all pertinent laws and regulations. Your responsibilities will encompass fostering the company's commitment to corporate governance, maintaining internal policies and documentation, and preparing relevant compliance reports for daily business operations. Additionally, you'll offer support to various teams, ensuring their adherence to regulatory requirements. Your diligence will contribute to the company and our related subsidiaries remaining fully compliant with all applicable Indonesia laws and regulations.

What you'll do:

• Develop, assess, and uphold internal policies and procedures to align seamlessly with relevant laws and regulations, particularly regarding Payments.
• Oversee and maintain the company's compliance with regulatory frameworks, corporate governance standards, and internal policies, ensuring comprehensive documentation.
• Facilitate communication between the companies, regional teams, consultants, investors, and auditors on compliance/ payments-related matters.
• Scrutinize company procedures and reports to proactively identify potential risks and compliance issues.
• Manage regulatory reporting frameworks meticulously, ensuring timely submissions and prompt response to any ad-hoc requests from regulatory bodies.
• Ensure the rigorous implementation of Anti-Money Laundering and Counter-Terrorism Financing (AML and CFT) programs in compliance with applicable regulations.
• Conduct compliance awareness programs and training sessions for internal stakeholders.
• Prepare compliance/payments-related reports adhering to relevant guidelines and standards.
• Execute the objectives and key results (OKRs) outlined by the risk and compliance team,
• Take proactive steps to achieve departmental and managerial targets, aligning efforts with organizational goals.

• Hold a Bachelor's degree in law, accounting, economics, or a related field from a reputable university.
• Possess a minimum of 7 years' experience as a Compliance or Internal Audit staff member in financial/compliance/payments services.
• Demonstrate a strong understanding of the fintech payments industry, multi-finance, and/or banking & finance.
• Proficient in OJK regulations, including KYC and AML/CFT procedures.
• Fluent in both written and spoken English.
• Exhibit outstanding communication and interpersonal skills.
• Possess an analytical mindset coupled with excellent organizational abilities.
• Uphold a high degree of professional ethics and integrity.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.  
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. 
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.  
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform 
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity  

Dicari Tenaga Administrasi Penjualan

• Usia maksimal 35 tahun
• Pendidikan minimal D3
• Harus mahir menggunakan Ms Office / Excel
• Teliti dan rapi

Lamaran dikirim ke [email protected]

1. Menjalankan proses kelola Pembiayaan Bisnis Pengangkut, membantu Manajer Proyek dalam menerbitkan anggaran untuk proyek, dan melakukan perkiraan anggaran rutin dan tinjauan operasional serta penerimaan setelah penyelesaian proyek.
2. Mengelola data keuangan proyek dan memahami laporan keuangan proyek secara tepat waktu dan akurat.
3. Mengelola pendapatan proyek, biaya dan pengeluaran, inventaris, dan pemasukan keuangan (AR). Memantau status kesehatan setiap kegiatan melalui perkiraan (forecasting).
4. Mengelola risiko dan asumsi proyek, melacak anggaran proyek dan menjalankan perkiraan pelaksanaan untuk mengelola risiko operasi proyek secara efektif.
5. Mempromosikan dan menerapkan kebijakan dan proses keuangan perusahaan serta memberikan pelatihan yang relevan untuk memastikan bahwa tim proyek mematuhi undang-undang dan peraturan selama proyek berlangsung.
6. Standarisasi operasi tim proyek sehingga tim proyek mematuhi hukum dan peraturan. Secara efektif mengelola risiko kepatuhan eksternal yang berkaitan dengan perpajakan, pendanaan, audit, dan denda.
7. Bertindak sebagai mitra keuangan tim proyek dan bekerja sama dengan Manajer Proyek untuk menyelesaikan masalah keuangan proyek.
8. Bertindak sebagai mitra keuangan tim proyek dan membantu memecahkan masalah yang berkaitan dengan manajemen keuangan, penggantian biaya, pembayaran pemasok, dan pembiayaan untuk mendukung operasional tim proyek.

1. Menerjemah lisan dan tulisan.
2. Handling rekrutmen kandidat siswa magang ke Jepang.
3. Handling interview kandidat magang ke Jepang.
4. Handling airport.
5. pembuatan dokumen.

Job desc :

1. Mengajar bahasa Jepang, budaya dan adat istiadat Jepang.
2. Membuat laporan perkembangan belajar siswa.
3. Membuat video percakapan bahasa Jepang siswa.
4. Bimbingan konseling.

• Handle library operation services (circulation, membership, photocopy machine services, reception etc.)
• Assist librarian for library processing (labeling and shelving)
• Assist librarian to conduct library event
• Help library stock checking (opname)
• Any other duties as instructed by the supervisor

• To develop and maintain a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensure annual review to accurately reflect any changes.
• To be responsible for preparing the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.

• To prepare and regularly update Food and Beverage Departmental Budget, in close cooperation with the General Manager and Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
• To provide effective support to the team to enable them to deliver effective and efficient services to the guests
• To respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• To support the financial objectives of the hotel through proper and efficient management.
• To prepare the Overall Culinary Budget.
• To oversee the planning of menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, popularity of various dishes and frequency of menu
• To reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items
• To direct food apportionment policy to control costs

To contribute to the scholarship and intellectual life of the University by conducting University TriDharma as appropriate under Head of Department supervision. To  participate in the University and wider Department activities. The main responsibility includes the following :

• To engage in undergraduate teaching. The range of duties may vary from time to time but faculty are engaged primarily in lecturing. Some class teaching may also be required. 
• To conduct research, which enhances the School’s high academic reputation. Publication of articles in refereed journals or proceedings, author of book, book editing, module/lesson plan, book translation, and seminar/conference presenter/speaker are some alternative outcomes. 
• To manage as appropriate any research grants secured, including the recruitment and management of any research assistants. To be responsible for the timely delivery of associated research reports. 
• To engage in examining duties, i.e. the production of exam questions/papers, exam marking and moderation. 
• To participate in various Community Development activity approved by the University. 
• To act as academic advisor to students and to refer students to sources of pastoral support. 
• To participate in various University events as committee. 
• To implement other duties and tasks required by Faculty and/or Rectorate. 

• Assist the property’s Banquet/ Catering in the property’s reactive and proactive sales efforts with focus on Social Events/Wedding and dry events with rooms below 8 per night.
• Contributes to achieving revenue goals and the financial performance of the Sales & Marketing department.
• Supports the administrative processes with the pre-events & post-events phases and assist during the events with consistent delivering high level of service.
• Ensure the team maximizes revenue opportunities by up-selling and accurately forecasting all events.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Lampung & Palembang

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

As a Site Manager, you will be responsible for the operational management at our project site. You will oversee all aspects of the work, ensuring quality and safety and keeping the project on schedule and within budget.

Key Duties and Delights 

• Overseeing all activities and work at the project site to ensure compliance with the project plan and schedule.
• Determining the workforce and other resource requirements for the project and efficiently managing resource allocation.
• Ensuring the quality of work meets established standards and monitoring the progress of work regularly.
• Managing the project budget, monitoring costs, and identifying opportunities to optimize expenses.
• Communicating effectively with the project team, stakeholders, and management regarding the project’s progress and emerging issues.
• Expanding our contractor partners and technical capabilities of our contractor partners.
• Performing KYB tests with our contractor partners.

• Bachelor’s degree in civil engineering or a related field and relevant work experience is a plus
• Minimum of 2-3 years of experience in construction industry

• Previous experiences as a Site Manager or related positions and familiar with fit-out procedures
• Proficiency in project management tools and related software is a plus
• Good communication skills and the ability to adapt to various stakeholders
• Strong leadership skills and the ability to motivate a team
• Strong knowledge of construction regulations, processes, and safety standards
• Result oriented and ability to work under pressure to meet project deadlines
• Used to handling various projects at the same time

Get to Know Us

AMODA specializes in prefabricated, modular spaces, primarily serving B2B clients. We help businesses build retail, hospitality, and service provider locations quickly and efficiently. Our mission is to shatter the traditional perception of construction projects as stressful and chaotic, plagued by delays, human error, and a lack of transparency. With over 200 completed projects for clients ranging from small businesses to large corporations, we boast a perfect record of on-time project completion, proving that construction can be stress-free and predictable. Janji Jiwa, Blibli, Ancol, Tomoro Coffee, and many others are just a few of the renowned brands that trust AMODA to deliver their space solutions.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Dumai

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

• Develop and execute social media strategy to enhance brand identity
• Manage multiple social media platforms including LinkedIn and Instagram
• Create engaging and informative social media content, ensuring consistency and brand integrity
• Identify and engage with industry-specific KOLs to drive brand collaborations and partnerships
• Analyze and report on social media and KOL campaign performance to optimize future strategies
• Collaborate with cross-functional teams (e.g. marketing, sales, product development, etc.) to align social media and KOL initiatives with overall business goals

• Proven as a Social Media Manager or similar role at least 3 years of experience in a fast-paced digital marketing environment
• A pro at navigating the evolving Indonesian influencer landscape and identifying the perfect KOL fit
• Have experience working in startups or marketing agencies
• Can rock a mean TikTok dance move (optional, but definitely impressive!)
• Able to use design & creative tools like Canva, Adobe
• Comfortable creating content in both English and Bahasa Indonesia to cater to our diverse audience
• Familiarity with industry-specific KOLs and ability to establish and maintain relationships with them
• A creative powerhouse with a knack for crafting viral-worthy content that resonates with local audiences

• Making financial projection for financing, business expansion, and new business purposes.
• Participate in Financing process from Information Memorandum, Term Sheet, Loan Agreement, and draw-down.
• Conduct data interpretation and analysis report such as industry analysis, market analysis, business competition analysis, target market analysis.
• Analyzing the company's financial performance ratios based on data from financial statements.
• Prepare and assist in yearly budgeting and forecasting, strategic plan and improvements.

• Bachelor's degree in Business Administration or Financial Management
• minimal 2 years experiences in the same field
• Demonstrated proficiency in financial projection, showcasing a deep understanding of forecasting and analytical skills.
• Ability to work independently and collaboratively within a team, adapting to various work environments and contributing effectively to collective goals.
• Fluent in English

During this 6 months internship you will have the opportunities 

• To learn and support in HR projects such as developing and implementing various HR initiatives and programs.
• Collaborate to develop and execute employer branding strategies on social media and the careers website; organize branding events.
• Assist the regional recruitment process; job postings, resume screening, interview scheduling, and onboarding.
• Support HR project planning, execution, policy development, and employee engagement activities.
• Work with different teams to support HR projects and initiatives.
• Help plan and execute HR-related events as employee engagement projects.

• Prepare and analyze monthly financial reports (PL Report, Balance Sheet & CF Report).
• Check all tax filings, tax reports and tax payments are submitted accurately and on time.
• Supervise tax planning in accordance with accounting rules, applicable tax regulations and legislation, and carry out updates on tax payments and reporting if there are material changes, so that they are in accordance with Budget Tax Planning.
• Check and analyze financial reports and Periodic Tax Returns every month and ensure the accuracy of financial reports and completion on time.
• Providing documents required during the audit of financial reports, supervising the implementation of storage of accounting files and documents by documenting, codifying and implementing orderly administration of accounting documents.
• Providing tax documents required during audits, and supervising the storage of tax files and documents by documenting, codifying and implementing orderly administration of tax documents
• Identify and mitigate tax risks on transactions
• Update related international tax & tax regulations

Key Responsibilities:

• Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority
• Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data)
• Drive sales, cooperation renewals and overall growth of existing retailers securing sustainable and long-term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information
• Develop a strategic understanding of our retailer’s industry/business/markets/clusters
• Partner with Customer Success and other relevant functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Lead and inspire sales and servicing team, enhancing their skills and improving their experience
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends
• Communicate clearly, thus ensuring team activities are always focused and relevant
• Implement Global and Regional strategy and organization, be able to drive change

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity