1. Membantu dalam proses seleksi, pelatihan, dan pengembangan staf Front Office untuk memastikan mereka mencapai potensi maksimal mereka.
2. Mendukung upaya pengembangan Sumber Daya Manusia dengan merencanakan, mengorganisir, mengarahkan, dan memotivasi staf Front Office serta membantu dalam pengendalian pengeluaran dan kinerja.
3. Memastikan bahwa layanan yang diberikan oleh staf Front Office memenuhi atau melebihi kebijakan dan prosedur yang telah ditetapkan, serta mencapai tingkat kepuasan dan kenyamanan tamu yang tertinggi.
4. Membantu mengontrol penjualan kamar untuk memaksimalkan pendapatan dengan menerapkan teknik manajemen hasil yang efektif.
5. Memeriksa kamar tamu dan area publik untuk memastikan standar kebersihan dan kerapihan tetap terjaga.
6. Memantau status kamar dan menjaga komunikasi yang jelas dengan Departemen Housekeeping serta semua departemen lain di properti.
7. Menguasai kategori kamar, tarif, fasilitas, dan layanan yang tersedia di properti.
8. Menerapkan semua prosedur pengendalian kunci dan berpartisipasi dalam semua hal yang berkaitan dengan keamanan kamar tamu.
9. Mengetahui semua prosedur darurat dan kebakaran serta memastikan bahwa seluruh staf Front Office mendapatkan pelatihan yang lengkap.
10. Membantu Hotel Manager dan menyelesaikan tugas-tugas administratif serta proyek khusus sebagaimana diminta oleh manajemen.
11. Melaksanakan tugas lain yang ditugaskan oleh Front Office Manager atau Hotel Manager.

Tugas dan Tanggung Jawab Front Desk Agent

1. Menyambut Tamu.
2. Menyewakan Kamar Tamu.
3. Memberikan Informasi Pelayanan Hotel.
4. Mengoordinasi Pelayanan Tamu.
5. Menyusun Laporan Status Kamar.
6. Pencatatan Pembayaran Tamu.

1. Melakukan penjualan produk gospiker
2. Melakukan negosiasi penjualan terhadap customer
3. Melakukan pencarian customer potensial
4. Mengelola data administrasi customer

1. Melakukan penjualan produk XL Home
2. Melakukan prospek customer
3. Melakukan pencarian customer potensial
4. Mengelola data customer

1. Handle complain
2. Memberikan solusi terhadap keluhan customer
3. Melakukan penjualan kartu perdana prioritas
4. Pengelolaan administrasi pelanggan

1. Menerima tamu
2. Mengarah tamu untuk ke ruang atau bertemu dengan PIC terkait
3. Membuat dan mengatur jadwal pertemuan
4. Membuat dan mengatur jadwal pemakaian ruangan
5. Memberikan informasi yang diperlukan oleh tamu

1. Mempromosikan produk XL
2. Meyakinkan customer
3. Melakukan penjualan
4. Problem solving terhadap kebutuhan customer

• Carry out maintenance and project activities for electrical and instrumentation properly, and handle ambient noise, B3, solid, and liquid waste in accordance with SOP, superior guidance, and standards/directions from the SHE team.
• Play an active role and inform superiors, GA, and managers if there are equipment, tools, licenses, and calibrations that are about to expire, both for the equipment and themselves.
• Carry out repairs, additional equipment, modifications, and preventive and predictive maintenance. Perform repairs and modifications according to the fixed plans, and report any changes to the implementation of planning related to planning changes requested by the production team due to urgent or emergency conditions.
• Control the use of spare parts and report any use/replacement.
• Clean work tools after use, record the work tools that have been used, and maintain the condition of work tools.
• Continue/replace the work of other colleagues who are absent in accordance with superiors’ instructions and applicable overtime/compensation procedures.
• Provide a report to superiors (direct communication) if there is a problem that cannot be resolved within a certain time limit for the shift in accordance with applicable procedures.
• Control work health and safety principles in shifts.
• Ensure the cleanliness of the work area after making modifications and repairs to process machines according to target.
• Achieve targets according to quality objectives.

• Carry out maintenance and project activities for electrical and instrumentation properly, and handle ambient noise, B3, solid, and liquid waste in accordance with SOP, superior guidance, and standards/directions from the SHE team.
• Play an active role and inform superiors, GA, and managers if there are equipment, tools, licenses, and calibrations that are about to expire, both for the equipment and themselves.
• Carry out repairs, additional equipment, modifications, and preventive and predictive maintenance. Perform repairs and modifications according to the fixed plans, and report any changes to the implementation of planning related to planning changes requested by the production team due to urgent or emergency conditions.
• Control the use of spare parts and report any use/replacement.
• Clean work tools after use, record the work tools that have been used, and maintain the condition of work tools.
• Continue/replace the work of other colleagues who are absent in accordance with superiors’ instructions and applicable overtime/compensation procedures.
• Provide a report to superiors (direct communication) if there is a problem that cannot be resolved within a certain time limit for the shift in accordance with applicable procedures.
• Control work health and safety principles in shifts.
• Ensure the cleanliness of the work area after making modifications and repairs to process machines according to target.
• Achieve targets according to quality objectives.

Job Desk :

1. Melakukan pengecekan terhadap infrastruktur Pendukung IT (Hardware & perlengkapan lainnya), termasuk perawatan pencegahan (antivirus, pencatatan garansi), troubleshooting hardware, printer, scanner, Jaringan LAN, CCTV, PABX
2. Melakukan pengecekan terhadap software (termasuk email), termasuk instalasi, maintenance, trouble shooting, serta memastikan dapat bekerja dengan efektif
3. Melakukan pengecekan terhadap arus data yang digunakan user termasuk backup data secara berkala (pengecekan password, server, dll)
4. Merespon terhadap keluhan user dalam permasalahan yang dihadapi di bidang IT
5. Selalu mengembangkan Hardware/software sehingga dapat membantu pekerjaan lebih efektif

1. Able to prepare complete financial reports in accordance with General Financial Accounting Standards (SAK) along with analysis and problem solving from the results of the analysis
2. Master the latest Tax Regulations
3. Prepare tax planning and SPT report
4. Experienced in dealing with financial audits from government regulators such as DJP, BI, OJK, etc
5. Master the logic of financial reporting systems/applications that are integrated between systems/applications/modules
6. Act as an active whistle blower / reporter for each Journal of unusual anomalous transaction activity

• Make a financial reporting.
• Preparing and reviewing monthly taxes, WHT and VAT
• Manage tax filings and payments, including VAT, corporate income tax, and other applicable taxes.
• Preparing memorial journal
• Reviewing general ledger, account payable, and account receivable
• Ensure compliance with local and international tax regulations, particularly those related to digital transactions.

• Develop a relationship with key accounts and growth existing clients
• Responsible for the grooming clients and ensure for business growth opportunities.
• Ensure for the timely and succesful delivery of our solutions according to client needs
• Responsible for first training (if needed) of how to use our services
• Building a great relationship with clients
• Monitoring transaction data for every LIVE merchant for business growth opportunities

Job Description

• Develop a relationship with key accounts and Lead Customers
• Responsible for the integration process of each merchants
• Ensure for the timely and successful delivery of our solutions according to customer needs and objectives
• Responsible for first training (if needed) of how to use our services
• Responsible for traffic each merchant for the first 3 months
• Build a great relationship with partners

Job Responsibilities:

• Develop a risk-based annual internal audit plan for business areas as well as across operational, financial, compliance and risk management audits
• Ensure the adequacy of policies and procedures for managing and mitigating risks, the effectiveness of the implementation of policies and procedures, the quality of parameters applied to identify risks, and the effectiveness of the implementation of human resource management policies and procedures
• Ensure the effectiveness that the implementation of AML-CFT programs
• Ensure that internal audit activities are completed in a timely and efficient manner in accordance with standards established by industry best practices and the relevant risk and regulatory environment, and provide country management with assurance that local regulatory requirements as well as the expectations of the local regulators are fully met
• Communicate root causes of identified issues, associated risks, including recommendations for improvements in business processes, on the current and future business model and operating environment and ensure that actions plans are properly implemented by management
• Ensure that sufficient audit evidence and documentation is obtained to support audit findings
• Deliver high quality audit reports in a timely manner with audit issues focused on key risks, root causes, materiality, potential solutions and succinct messages
• Collaborate with stakeholders to identify potential red flags and ensure that insights to emerging risk and controls are identified and managed
• Estabilish and monitoring to internal’s applicable SOPs

• Creating revenue & distribution strategy by region and responsible for department metric indicators​
• Managing the Corporate Cluster & Revenue coordinators​
• Responsible for hotel management revenue in Jakarta area​
• Selecting potential accounts (online & offline) to be maintained & developed alongside Sales team​
• Assessing cost, market & competition research, supply & demand to identify selling prices in Jakarta region​
• Directing and giving advice to the team’s coordinator related to compset regarding necessary action that hotel might need, ​
• Ensuring and validating the data on IVI compared to the data in PMS

• Provide technical advice on architecture & interior design for new and potential projects.​
• Provide product & technical guidelines, specifications, and requirements to property owners and consultants.​
• - Plan, organize and direct project activities, including reviewing, evaluating, and assessing new & potential projects, ensuring compliance to the relevant standards, and highlighting any non-compliance.​
• Review designs submitted by consultants to ensure compliance with brand standards, integrate with other departments, liaise with corporate according to the project progress.​
• Assist in reviewing and arranging milestones validation and approval with other departments for Concept Brief, Block Plan, DAP (AR&ID), Mock-up Room and pre-operational reviews.​
• Review of Architectural, ID drawings and coordinated drawings with mechanical & electrical services. ​
• Ensure goals and objectives of the project are accomplished within the prescribed time frame and budget, and other performance targets. ​
• Work with consultants, furniture dealers, product representatives, and fabricators to meet project objectives

• Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and information
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly
• Perform night audit reporting
• Provides any tourism information related to apartment's surroundings
• Perform any other duties as required and directed by the Guest Services Manager or Management

• Perform end-to-end process for all HR aspects: Recruitment, Compensation & Benefit, Learning & Development, Industrial Relations
• Perform shortlisting qualified candidates, conduct job interview and onboard new employees.
• Provide Headcount reports, attrition reports and other talent management reports.
• Administer compensation and benefits for all employees in a timely and accurate manner.
• Ensure that all works processes, compensation and benefits administration are in compliance with local statutory requirements.
• Review and discuss with insurance companies on facts findings and policies. Ensure and manage all insurance claims.
• Perform yearly manpower planning and budget.
• Handle HRIS and manage to update employee database.
• Provide training and source for staff development courses.
• Perform any other duties as and when delegated.

• Leading engineering department staffs and directs them to achieve department & company objective
• Managing accounting/budgeting and providing various reports as necessary
• Manages technicians in term of: determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions
• Becoming the person in charge for audit for safety
• Coordinate or acts as a liaison between vendors/contractors or work unit and local statutory governmental organization
• Interprets and implements policies and procedures; evaluates staff and makes hiring and termination recommendations
• Assumes other duties or responsibilities as assigned by the Residence Manager

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 1 years of experience in HR or General Affairs.
• Proven knowledge of HR practices and general office administration.
• Excellent communication, interpersonal skills and able to do multitask.
• Familiar with MS Office and HR software (e.g. HRIS) is an advantage. 
• Good command of English (spoken and written) and computer literacy.

• Provides functional assistance and direction to the F&B Service operation as assigned.
• Directs and controls all subordinate to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Liaises with stewarding, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
• Develops training plans and conducts on-the-job training sessions for Food & Beverage Service associates.
• Monitoring and controlling the property’s OE inventory.
• Perform any other duties as required and directed by the Residence Manager or Management

• Assists Housekeeping Manager in daily operation, and supervise Room Attendant/Public Area/Linen Attendant.
• Manages schedule and carry out periodical cleaning programs.
• Monitors and check team's work results to ensure no linen or equipments are abused or out of stock.
• Manages guest’s complaints and needs promptly.
• Refers any defects/damage to furniture, fitting, and equipment to Engineering Department promptly.

• Work closely with the Brand Manager to design and refresh the guideline for Regional Brands applicable for advertising, signage, and products
• Design and create visually appealing graphics, illustrations, and layouts for various marketing materials, including brochures, flyers, social media posts, website banners, and other promotional materials
• Develop and maintain a consistent brand identity across all marketing and communication channels, ensuring adherence to brand guidelines.
• Assume other duties or responsibilities as designated by management.

1. Memasang semua instalasi tubing
2. Melalukan perakitan dan tata letak pipa
3. Mengontrol pipa, perlengkapan pengiriman perangkat keras dan kompenen lainnya
4. Melakukan pekerjaan instalasi dan servis di lapangan sesuai kebutuhan
5. Melakukan pengujian tekanan pada tubing dan sambungannya