Job Description

• Design and implement customized security solutions for various clients, ensuring compliance with industry standards.
• Perform security assessments and audits to identify vulnerabilities in clients' existing systems.
• Collaborate with sales and technical teams to produce comprehensive security proposals.
• Manage the deployment and integration of security solutions into client environments.
• Provide ongoing support and training to clients on security products and best practices.
• Stay updated on the latest cybersecurity trends and technologies to deliver leading-edge solutions.
• Document and present security strategy reports and project updates to stakeholders.
• Act as an escalation point for security-related incidents and technical issues.

• Bachelor's degree in Cybersecurity, Information Technology, or a related field.
• A minimum of 4 years of experience in security solution delivery or a similar role.
• In-depth knowledge of security frameworks, risk assessment methodologies, and regulatory compliance.
• Hands-on experience with security tools and technologies such as firewalls, SIEMs, and anti-malware solutions.
• Exceptional analytical and problem-solving abilities.
• Strong communication skills and a client-oriented approach.
• Willingness to work on-site at Centennial Tower, South Jakarta.

• Medical insurance
• Medical checkup

Akuo is looking for a Legal Counsel (LC) that will be working as part of the team to support the activities and progress of Akuo project portfolios in Indonesia throughout the development, financing, construction, and operational stage.

The LC will be based in Jakarta. S/He will report to both the Country Director and Head of Legal.

Key Responsibilities

1. Corporate

• Incorporation of the SPV companies necessary to develop the projects in Indonesia: drafting of the Articles of Association, shareholders’ agreements, call/put option agreements, etc. to reflect the constraints of Indonesia laws applicable to PT Penanaman Modal Asing (PT PMA).
   
• Performing the required formalities before notably the administrative and tax authorities, including but not limited to Badan Koordinasi Penanaman Modal (BKPM) / Ministry of Investment and Ministry of Law and Human Rights (MOLHR) for the incorporation of the entities and throughout the lifetime of the companies.
   
• Drafting of the minutes of the shareholders’ meetings (approval of annual accounts, transfer of registered office, etc.) in collaboration with the legal department (based in Paris) and the Finance department.
   
• Follow-up of corporate matters, reporting, and compliance, of Akuo entities in Indonesia.
   
• Advising on the general legal and regulatory framework in Indonesia on both corporate topic and project.

2. Business / Contracts

• Participate in the definition of legal structures of projects (structures, domicile) and drafting of the business contracts (joint venture agreement, development agreement, shareholder agreement, consortium agreement, share purchase agreement, commercial offer, Power Purchase Agreement).
   
• Drafting, to the attention of operational and developers, all types of commercial agreements (services agreements, EPC contracts, supply agreements, etc.).
   
• Ensure compliance of the business contracts with the business model of the projects.
   
• Work in active collaboration with the Project Finance team and if necessary, the Finance Department.
   
• Assist the operational teams in charge of the development of the projects, including tenders’ preparation, corporate and litigation matters.
   
• And generally, in collaboration with other members of the legal department, provide legal assistance under Indonesian laws in all areas of law with developers and the operational in charge of projects in Indonesia.

3. Land Acquisition

• Assisting the development team to secure the land, including but not limited to acquiring the land for the project, land registration, drafting land lease agreement, land utilization agreement, and coordinating with local notary during the securitization of the land.

4. Risks and Insurance

• Assist the legal department in Paris in the implementation and management of the insurance policies locally.

Possibility to support other English speaking countries of the Asian Pacific Region where the Group has some activities with the help of local counsels on the tasks listed above.

• Developing IT governance, risk, and compliance frameworks into policies and standards that can be implemented within the company’s IT environment
• Ensuring IT governance, risk, and compliance can be socialized and applied in the company’s IT operations
• Regularly monitoring and assessing the implementation of IT governance, risk, and compliance within the company and providing reports to management
• Collaborating with other IT departments to detail policies and SOPs for IT operations
• Working specifically with the IT Network & Security Department to develop IT security concepts and their implementation to maintain data security
• Developing internal company processes to achieve IT governance, risk, and compliance certification and overseeing surveillance processes after certification is obtained
• Proactively providing suggestions and input to improve governance, risk, and compliance processes to support more efficient business operations
• Ensuring application testing processes are completed before implementation

This position is to assist Director of Talent & Culture organize handling day to day Talent & Culture operations.

What you will be doing:

• Ensure new Heartist feel welcome and all team members are prepared for the new Heartist arrival
• Ensure that all Managers and Heartist are following the T&C procedures
• Handling payroll and administrative support of T&C daily operations
• Assist in dealing with all Heartist related queries at all levels
• Counsel & advise all Heartist on matters of their employment
• Oversee the operation of Heartist cafeteria and ensure proper menu rotation is in place, as well as hygiene and quality standards are followed

This position is to organize and manage the Engineering team, perform administrative tasks and coordinate with the other departments. Monitor budget and control expenses within all areas of the department; as well participate in the preparation of the annual departmental operating budget and financial.

What you will be doing:

• Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Evaluate, control and record energy usage and implement and upgrade energy conservation systems
• Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel

Job Descriptions

1. Melaksanakan kegiatan penjualan dan marketing kepada distributor bahan bangunan di luar pulau
2. Melakukan aktivitas penjualan produk secara retail sesuai dengan target yang telah ditetapkan
3. Mengelolah dan monitoring terhadap piutang distributor untuk memastikan pencapaian target inkaso
4. Melakukan monitoring dan menindaklanjuti kegiatan promo yang sudah diberikan kepada distributor guna memaksimalkan strategi pemasaran dan penjualan produk
5. Menjalin hubungan yang baik dengan distributor luar pulau untuk mendukung pertumbuhan dan perkembangan sebagai mitra bisnis
6. Melakukan monitoring kinerja distributor dengan memastikan kepuasan distributor dan penjualan produk existing dan produk baru
7. Melakukan edukasi kepada new distributor dan distributor existing serta membuat problem solving atas complain pelanggan
8. Melakukan perluasan market dengan dibuktikan penambahan jumlah distributor yang menjalin kerjasama sebagai mitra bisnis

Jobdes

1. Mengelola pengembangan organisasi, perencanaan strategi pengembangan Sumber daya manusia meliputi pengadaan tenaga kerja, pelatihan, remunerasi, penilaian kinerja, manajemen talent hingga perencanaan jenjang karir dan suksesi
2. Melakukan pengelolaan program pengembangan karyawan meliputi, perencanaan, pelaksanaan dan evaluasi dari kegiatan pelatihan yang berdampak pada kinerja karyawan secara optimal
3. Mengelola permasalahan hubungan industrial sesuai peraturan ketenagakerjaan dan menyelesaikan perselisihan antara karyawan dan management
4. Mengelola administrasi kepegawaian, absensi, penggajian dan berbagai dokumen terkait ketenagakerjaan
5. Mengelolah dan monitoring operasional harian General Affair meliputi Pemeliharaan, perbaikan, pengelolaan inventaris aset perusahaan dan mendukung kebersihan serta keamanan lingkungan kerja 
6. Menafsirkan dan memberikan nasihat tentang isu ketenagakerjaan dan hubungan industrial
7. Membuat laporan performance kinerja masing-masing karyawan yang dilakukan evaluasi secara objektif
8. Mengelolah semua aspek legalitas dan perizinan operasional perusahaan termasuk pengurusan dokumen perizinan yang dibutuhkan

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Menjamin seluruh teknologi yang terkait dengan pelayanan berfungsi secara optimal mengacu kepada standard dan kualitas yang ditetapkan.

2. Menjaga aktifitas infrastruktur Contact Center berjalan dengan baik.

3. Melakukan monitoring, koordinasi, dan evaluasi pengendalian teknis terhadap infrastruktur Contact Center .

4. Memastikan infrastruktur Contact Center dalam kondisi terbaik untuk menghasilkan pelayanan sesuai standar.

5. Melaksanakan program maintenance terhadap infrastruktur Contact Center sesuai dengan jadwal yang telah ditetapkan.

6. Melakukan backup dan restore data.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

Memberikan pelayanan terhadap seluruh permintaan informasi serta penanganan keluhan sesuai dengan apa yang pelanggan atau calon pelanggan sampaikan, sehingga kebutuhan pelanggan dapat terpenuhi

• Memberikan informasi, menerima informasi dan menangani keluhan pelanggan melalui beragam channel komunikasi yang tersedia antara lain: telepon, email, chat, whatsapp, komen media sosial Perusahaan termasuk namun tidak terbatas pada twitter, facebook, flickr, youtube, instagram, dan flipboard;
• Memberikan pelayanan yang prima dan membina hubungan baik dengan pelanggan.
• Bertanggung jawab dari awal sampai selesainya suatu pelayanan;
• Menerapkan kebijakan pelayanan pelanggan;
• Melakukan edukasi kepada pelanggan mengenai kebijakan perusahaan baik;
• Melakukan pencatatan, identifikasi dan menanggani permasalahan pelanggan;
• Memasukan data sesuai dengan informasi atau permasalahan pelanggan secara tepat dan akurat;
• Melakukan panggilan Outbound jika dibutuhkan untuk update kebijakan atau program Perusahaan kepada stakeholder;
• Mengupdate seluruh catatan layanan ke dalam sistem CRM.

1. Mendrill kemampuan sales outbound call agent

2. Memberikan motivasi untuk target acheviement

3. Melakukan pendampingan pada proses perbaikan agent outbound call

4. Membuat dan menyusun silabus, kurikulim, materi , dan evaluasi training

5. Proaktiv memberikan insight ke operasional terkait perkembangan skill agent

• Mengoperasikan dan mengawasi peralatan (Gas Heater, Utility Compressor, PSA, Cooling Tower) agar proses berjalan lancar
• Memastikan pekerjaan selesai dengan baik dan benar sesuai standar mesin
• Memastikan bongkar MEG, DEG, Fuel Oil, Chiller, VAC sudah sesuai
• Melakukan perawatan dan pengecekan semua mesin utility 
• Memastikan pekerjaan telah terlaksana sesuai dengan prosedur
• Membuat laporan ke shift Supervisor

• Memberikan Informasi yang dibutuhkan pelanggan mengenai produk perusahaan via Telepon sesuai SOP yang berlaku;
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh pelanggan via Telepon sesuai SOP yang berlaku;
• Memberikan solusi yang terbaik atas masalah yang dihadapi pelanggan sesuai SOP yang berlaku;
• Melayani pelanggan dengan cepat & ramah (Pelayanan Prima);
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu diselesaikan lebih lanjut;
• Sopan dan ramah dalam berinteraksi dengan pelanggan;
• Mengikuti proses dan standar kerja;
• Mendokumentasikan interaksi pelanggan;
• Memasukan data sesuai dengan informasi atau permasalahan pelanggan secara tepat dan akurat;
• Melakukan edukasi kepada pelanggan mengenai kebijakan & ketentuan perusahaan.

• Melakukan outbound call validasi pemilik lahan
• Melakukan outbound call negosiasi perpanjangan kontrak sewa menyewa lahan
• Mencapai target perpanjangan kontrak sewa
• Melakukan follow up dan kelengkapan dokumen ke pemilik lahan via wa bisnis

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Video Call sesuai SOP yang berlaku;
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Video Call sesuai SOP yang berlaku;
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku;
• Melayani konsumen dengan cepat;
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut;
• Sopan dan ramah dalam berinteraksi dengan konsumen;
• Mengikuti proses dan standar kerja;
• Mendokumentasikan interaksi konsumen.

• Manage the dispatch of RG-Olein from the warehouse to containers, coordinating with the warehouse team, forklift operators, and third-party logistics providers.
  Loading and Unloading Supervision: Ensure that all loading and unloading activities are conducted efficiently and in accordance with SPK, PO, and Delivery Order requirements.
• Accurately record outgoing data, including quantities, quality, materials used, and the time of activities.
• Perform routine maintenance and troubleshooting of loading station equipment to minimize downtime and ensure optimal performance.
• Conduct regular quality checks on finished products to ensure they meet packaging standards.
• Maintain a clean and organized work area, adhering to safety and sanitation guidelines.
• Collaborate with other team members and departments to achieve warehouse goals and deadlines.
• Follow standard operating procedures (SOPs) and safety protocols at all times.

• Carry out operational activities in the Boiler & Power House, managing ambient conditions, noise, B3 waste, and both solid and liquid waste as per SOPs and SHE team directions.
• Monitor and report to superiors, GA, and managers regarding the expiration of licenses and calibrations for both equipment and personnel.
• Safely and efficiently operate utility boilers, generators, and compressors.
• Ensure adequate supply of steam pressure, electricity, and nitrogen in line with operational needs.
• Record and validate the operating parameters of boilers, generators, and compressors to ensure compliance with standards.
• Regulate the distribution of steam, electricity, and nitrogen.
• Prepare fuel, consumables, spare parts, and service equipment according to operational parameters. Periodically check the availability of these items.
• Provide proper maintenance for boiler, generator, and compressor equipment. Clean essential parts required for operation.
• Adhere to occupational health and safety protocols in the work environment. Follow instructions, procedures, and schedules within specified time limits, adhering to health and safety principles.
• Complete documentation on operational activities accurately.
• Maintain and clean work tools and areas in the utility area.
• Continue the work of co-workers as instructed by superiors. Comply with all applicable SHE regulations and ensure that work is conducted safely in accordance with SHE procedures.
• Use chemicals appropriately and efficiently.
• Achieve standardized control limits.
• Ensure that operations do not cause environmental pollution, including water, air, and soil.
• Start, stop, and monitor compressors to ensure they operate efficiently and meet production requirements. Adjust compressor settings, such as pressure and flow rates, to maintain optimal performance and output.