We are looking for a detail-oriented Content Moderator to join our eCommerce team. You will review and approve product listings, ensure content compliance, and maintain quality standards across our platform. The ideal candidate has a strong eye for detail, excellent communication skills, and a passion for maintaining a positive user experience.

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.

Responsible for Information desk activities (including guest queries, information, mail, and messages).

Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.

Provide general information to customers and guests in a good and helpful manner.

Identify ways of increasing the Hotel’s overall profitability within the section.

Know how to explain the hotel and network pricing policy to guests.

Know how to present the sales pitch for the various network products and hotel services.

Systematically offer the hotel’s services to guests upon their arrival.

Strive to implement the Accor Vision and demonstrate active use of the Accor Values

CRM Strategy and Execution

• Develop and implement CRM strategies to meet business objectives.
• Utilize CRM platform to create, manage, and optimize multi-channel marketing campaigns.
• Segment customer data to personalize and target communications effectively

Campaign Management:

• Design and execute automated workflows, email campaigns, web push
  notifications, Whatsapp campaigns, etc.
• Monitor and analyze campaign performance, adjusting tactics as needed to
  improve results.
• Coordinate with marketing, sales, and academic teams to align CRM activities
  with broader marketing initiatives.

Customer Data Management:

• Ensure the accuracy and integrity of customer data within the CRM system.
• Implement data enrichment strategies to enhance customer profiles.
• Conduct regular data audits and cleanups to maintain data quality

Analytics and Reporting:

• Track key performance indicators (KPIs) to measure the success of CRM
  initiatives.
• Generate reports and insights to inform decision-making and strategy
  adjustments.
• Utilize A/B testing to refine and improve campaign effectiveness.

Customer Engagement and Retention:

• Develop and implement initiatives to enhance customer retention.
• Analyze customer feedback and behavior to identify opportunities for improving
  customer experience.
• Collaborate with customer service teams to address customer issues and
  enhance satisfaction.

System Maintenance and Optimization:

• Ensure the CRM system is configured correctly and operating efficiently.
• Stay updated on the latest CRM trends and technologies to recommend
  improvements

• Act as Commission Manager, taking responsibility for end to end service delivery, often with respect to large or complex commissions or multiple commissions.
• To act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added cost management service.
• Managing estimating and cost planning activities to include taking ownership of and presenting the final cost plan.
• Ensuring the production of monthly post-contract cost reports and presenting them to the client.
• Leading value engineering and life cycle costing exercise.
• Motivate team members, and drive towards positive client outcomes and meet deadlines in a fast-paced environment.
• Critically analyze, challenge and brainstorm project requirements and deliverables, in order to find creative solutions and alternatives on behalf of clients.
• To lead a cost management team, ensuring that the team members deliver on all accountabilities.
• To identify & act upon opportunities to improve cost management procedures, templates and products and hence improve the service provided to clients.
• To take line management responsibility as required.

1. Use of ServiceNow tool to manage and handle all IT issues, incidents, problems, and requests from users. 

2. Adherence to SLAs and defined KPIs. Follow ITIL framework to manage IT Support services. 

3. Maintain customer interactions. 

4. Collaborate with 3rd party service providers to guarantee operations service quality. 

5. Continuous improvements in the IT operation. 

6. Ensure the incident, change management and problem management are correctly applied, activate third parties when needed. 

7. A key player in the relationship between Infrastructure & OT and Applications teams and usually are part of a regional Service Delivery team. 

8. Transitioning knowledge from build to run. 

9. Participate and deploy local, regional, and global projects. 

10. Alignment and compliance with LDC regional/global standards. 

11. Adhere to LDC cybersecurity framework, policies and procedures to protect the critical infrastructure against cybersecurity threats. 

• Participate in all aspects of the dredging operation, including the setup, operation, and maintenance of dredging vessels
• Perform routine maintenance and repairs on dredging vessels equipment.
• Monitor and adjust dredging equipment / operation for effective operations.
• Follow all safety procedures and guidelines to minimize risks and hazards.
• Coordinate with other crew members to ensure smooth workflow and efficient operations.
• Report any equipment malfunctions or issues to the supervisor.
• Assist in the planning and execution of dredging projects.
• Maintain accurate records of dredging activities, including production data and equipment maintenance logs.
• Adhere to environmental regulations and minimize any negative impact on the surrounding environment.

• Previous experience in dredging operations is preferred.
• COC Class 1 or 2
• Senior officer as Master or C?E onboard dredging vessels
• Indonesian national prefer due to working in Indonesia

Chan Chee Meng

07C3069 R1110620

We are seeking a passionate Customer Experience Intern who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience Intern at Stockbit, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any pertinent updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

• Fresh graduates or final-year students in Finance, Business Management, or any related fields
• Strong interest in investment and capital markets (especially Stocks)
• Excellent written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to type quickly with minimal errors
• Customer-oriented mindset with a passion for delivering excellent service
• Able to work in shifts
• Ready to join us ASAP
• Having a capital market license is a plus.

• Supportive teammates

• Broaden your knowledge in financial investment

• Responsible for handling all process in finance accounting and must be very good about tax.
• Experienced use ERP for accounting.
• Will report to CEO / Owner.
• Will manage a team of 3 staffs.
• Responsible for total accounting and tax reporting, also tax strategy and finance systems.
• Will handling tax returns in the import export environment.

• Bachelor degree majoring in accounting / finance
• At least 5-7 years of total working experiences as finance / accounting manager
• Experienced working in export / import trading environment or company, will be a plus point if come from garment / textile industry
• Good analytical thinking and leadership skills 
• Good communication in English  
• Good analyze the business and give input to management

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

As a Data Analytics Intern, you will be part of a larger Data Analytics team and work directly with a senior data analyst, to communicate your findings and build strategies around them.

What you will do:

• Provide support to overall Data Analytics team, specifically Growth domain
• Understand business problems from the department, identify and document requirements and data needed to solve them
• Performing daily data operations tasks, such as debugging errors, fixing dashboards & other ad hoc tasks
• Work closely with datasets to build data visualisation and dashboards that inform strategic planning and sound business decisions
• Understand functional and technical requirements to build reports that deliver actionable insights to key stakeholders
• Identify and Automate any repetitive tasks currently performed by team members

What we are looking for:

• Good SQL knowledge - Should possess core skills in querying and processing data
• Demonstrates problem-solving abilities and exercise sound judgment and common sense in decision-making
• Strong ownership of tasks & responsibilites
• Sensitive to data integrity and understand the significance of data quality to ensure accurate analysis
• Strong communication skills to comprehend business requirements and engage effectively with stakeholders.
• A proactive, resourceful attitude that encourages self-driven learning while actively seeking available mentorship and guidance.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

As a Data Analytics Intern (Finance), you will be part of a regional function working to support the finance department in Funding Societies. The role requires using a mix of skills including analysis, effective communication, creative problem solving, project management, and cross-functional collaboration to solve complex finance related business problems.

What you will do:

• Data Warehousing: Performing daily data operations tasks, such as pipeline checking, backfilling data, root cause analysis. 
• Automation: Build automation for some finance data alerts & checkers
• Dashboard: Assist dashboard operational tasks includes checking refresh schedules and updating 
• Operational: Support ad-hoc projects or duties and document the finance data glossary  assigned from time to time

What we are looking for:

• Intermediate to Advanced SQL - Should possess core skills in querying and processing data
• Strong ownership of their tasks/experiences 
• Demonstrates problem-solving abilities and exercise sound judgment and common sense in decision-making
• Sensitive to data integrity and understand the significance of data quality to ensure accurate analysis
• Strong communication skills to comprehend business requirements and engage effectively with stakeholders.
• A proactive, resourceful attitude that encourages self-driven learning while actively seeking available mentorship and guidance.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

BIOTA Smart Home, a leading technology company specializing in innovative smart home solutions, is seeking a talented and engaging individual to join our team as a Host Live Streamer. As a Host Live Streamer at BIOTA Smart Home, you will have the opportunity to showcase our smart home products, solutions, and brand message through live streaming events. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services, aiming to transform homes into intelligent, connected spaces that offer convenience, security, and energy efficiency.

Opportunity

As a full-time on-site Host Live Streamer, you will play a key role in connecting with our audience, engaging them with compelling content, and promoting our brand in an authentic and captivating manner. You will be responsible for hosting live streaming events, demonstrating our products and solutions, and effectively communicating their key features and benefits to the audience.

Responsibilities

• Host live streaming events to showcase BIOTA Smart Home products and solutions, engaging the audience and effectively conveying key features and benefits.
• Prepare and script live streaming sessions, ensuring the smooth delivery of content.
• Interact with viewers during live streaming sessions, answering questions and addressing concerns in a professional and friendly manner.
• Collaborate with the marketing and content creation team to develop engaging and relevant content for live streaming sessions.
• Represent the BIOTA Smart Home brand in a positive and professional manner during live streaming events.
• Stay informed about the latest trends and updates related to smart home technology.

• Experience in hosting live streaming events or similar roles is preferred.
• Excellent communication skills and the ability to engage and connect with an audience.
• Good understanding of smart home technology and the ability to effectively communicate its key features and benefits.
• Confident and charismatic personality with the ability to handle unexpected situations during live streaming events.
• Strong presentation and improvisational skills.
• Ability to work under pressure and meet deadlines.
• Flexible schedule with the availability to host live streaming events during weekends and evenings.
• Fluency in both English and Indonesian.

Why Join Us

At BIOTA, you will be part of an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team that is driving the future of smart home technology. Come and join the growing BIOTA team as a Host Live Streamer and contribute to making the world a better place to live in, one smart home at a time.

• Membina hubungan yang baik dengan showroom/dealer/agen-agen untuk mendapatkan calon nasabah
• Melakukan survey kelayakan calon nasabah
• Mengumpulkan, melengkapi, memeriksa, menganalisa kebenaran dan kesesuaian data-data calon nasabah
• Menjelaskan isi dokumen perjanjian pembiayaan beserta lampirannya untuk ditandatangani nasabah

• Improve project process by developing and implementing cost structure, then manage job-specific code of accounts for WBS approvals.
• Manage treasury, open several new accounts, establish new procedures and controls, monitor daily activity.
• Prepare monthly write-ups reports for the cost performance and EAC forecast
• Identify wrongly charge WBS in order to control the budget release under each WBS element.
• Facilitate capital project team's operating expense budgets, forecast, variance comments, accruals, and reporting.
• Analyze purchase order commitment to calculate accruals.
• Perform weekly/periodic physical inventory reconciliations.
• Participate in the development of unit standard costs and BOM's for new and existing products.
• Evaluate engineering change releases to determine applicable component level changes base on each specific vehicle's BOM features and options.

Accounts Payable

• Ensure that invoices are correctly coded, posted into system, and adequately attached with relevant documents such as Purchases Orders, Banquet Event Orders etc
• Ensure that all payment requisitions are approved by relevant Department Heads or Division Heads
• Ensure that journal entries interfaced from Cost Control/Receiving Office are correct
• Post all manual cheques into the system
• Schedule and make electronic payment according to approved policies & procedures
• Ensure that all expenses for the month are posted and necessary accruals made
• Ensure that Accounts Payable aging tally with General Ledger
• Update creditors’ reconciliation to ensure our records tally with creditor’s statement
• Check daily F&B invoices interfaced from Cost Control to ensure accuracy of prices, quantities against delivery orders and purchase orders
• Make accurate and timely payment to creditors according to approved policies & procedures
• Ensure that payment advices are sent out to creditors on time

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Operation

• Stock up the assigned kitchen with raw materials and ingredients on a daily basis
• Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when handling them
• Master all basic cooking methods like cutting of ingredients and preparing daily mis-en-place for the assigned station
• Prepare food items as per standard recipe cards whilst maintaining portion control and minimizing wastage
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Clean and maintain all equipment within the food production area
• Promptly report any hazards, unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor.

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

•Assists the Asst. Outlet Manager to manage the team

•Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z

•Ensures guest satisfaction, quality and high standards of service for customers

•Helps the point of sale attain profitable results

•Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

Lobby Ambassador (Japanese-speaking)

You are the beginning of an exceptional guest experience. As a Lobby Ambassador, you will make our guests Feel Welcome from the moment they arrive. Japanese-speaking ability will be your strength to be prioritized.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Provide exceptional experience for VIPs stay and monitoring the arrangement of the stay
• Warmly welcome Japanese-speaking guests upon arrival
• Assist Japanese-speaking guests with any language barriers during their stay
• Demonstrate cultural sensitivity and awareness of Japanese customs and traditions.
• Ensure Japanese guests receive their preferred room type and specifications.
• Consistently offer a professional and friendly greeting and provide engaging service.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.

Operation

• Train and supervise the work of kitchen personnel in the respective sections
• Ensure personal cleanliness and proper deportment of all team members
• Produce high quality food in a specified area of the food preparation and ensure that this is also practiced amongst all team members
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out
• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner
• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food
• Ensure that colleagues follow the hygiene and sanitation procedures when handling food, equipment and utensils
• Work closely with Executive Steward in maintaining the cleanliness of the kitchen
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Human Resources Management

• Review and update People & Culture policies and procedures and other human resources materials
• Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management
• Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process
• Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice
• Prepare and submit periodic People & Culture reports to management
• Prepare and issue correspondences relating to the People & Culture department
• Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations
• Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of People & Culture
• Oversee the organization and execution of employees’ social, athletic and recreational activities
• Maintain a good working relations with all departments and all professional external contacts

Recruitment

• Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel
• Analyze  the hotel manpower requirements
• Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures
• Conduct recruitment and exit interviews
• Maintain good working relationships and partnerships with recruitment agencies / sources

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the team
• Constantly monitor team members performance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Operation

• Carry out planned and unplanned maintenance programs for the various systems such as (not limited to) the following : Air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage
• Communicate with engineering management and team leader with regards to possible improvements to increase efficiency
• Co-ordinate and inform engineering management and team leader of any disruptions to service of any kind
• Always implement safe work practices, efficient methods, proper preventative maintenance and repair
• Develop skills through training and hands on experience
• Comply with hotel and department policies and procedures at all times

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

•Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times.

•Fully knowledgeable about F&B Outlets, rates, promotions, programs, hotel facilities and services.

•Draft and types correspondence, booking contracts, quotations, letter of confirmation, thank you letter for the guest.

Pramusaji makanan dan minuman pada restaurant hotel

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• EXIM Billing invoice checking, submitting to Finance / CF and create the report
• Create Supporting documents for export-import clearance process (insurance, POA letter, DNP)
• General archiving (soft copy database) for EXIM documentation
• Daily report

• Checking figures (numbers) tally between documents for tax audit process.
• Preparing and submitting related documents and data for tax audit process.
• Translating letter/minutes of meeting from tax auditor/documents.
• Cross-checking tax figures of any tax calculation.
• Supporting tax analysis for fairness and accuracy.
• Preparing draft from other division and follow up the process.
• Submitting documents and progress to Tax Office.
• Supporting administrative work and review/analysis work.