1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Mengembangkan bisnis berbasis teknologi Cloud pada perusahaan.
2. Mencapai target penjualan yang diberikan.
3. Dapat berbahasa Indonesia yang baik dan benar.
4. Menyusun rencana bisnis yang layak untuk bisnis teknologi Cloud.
5. Melaksanakan rencana bisnis yang telah ditetapkan.
6. Menjual teknologi Cloud pada perusahaan, baik secara langsung maupun tidak langsung.
7. Mengembangan bisnis, memperluas pasar/segmen baru dan memberikan solusi, menumbuhkan pasar dan pendapatan negara.
8. Berperan sebagai Account Manager, membangun hubungan dengan eksekutif.
9. Merancang dan mengimplementasikan desain strategi penjualan, industri vertikal dan horizontal.

• Melakukan Kunjungan dan Penagihan kepada Pelanggan Indihome Sesuai Work Order.
• Melakukan Caring dan Edukasi kepada pelanggan terkait Penyelesaian Pembayaran Tagihan
• Melakukan Kordinasi dengan Atasan Lansung (Manager Paycoll) di Area Masing2 terkait kendala lapangan

Melakukan kegiatan penjualan, survei, dan pengumpulan produk Indibiz Telkom di wilayah saluran yang ditugaskan, serta menghasilkan peningkatan permintaan dan mencapai target penjualan.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Selling Product

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Responsible for preparing, posting and checking all accounting journal.
• Performing bank reconciliation and month-end reconciliation of all general ledger balances.
• Preparing Trial Balance and Financial Reports.
• Ensure that all tax matters are treated in a proper manner and in compliance with related legislation.
• To ensure efficient processing of payment of hotel suppliers by overseeing the proper verification of invoices for goods purchased and services received.
• To review and post accounting data from Fidelio and Material Control to Sun System
• To manage prepaid and accrued expense monthly allocations and other allocated expense calculations and to ensure they are properly accounted for
• To post and/or review all journal vouchers.
• To ensure that the General Ledger and all Sub Ledgers are balanced and reconciled.

Our Internship Talent Programme is a paid, immersive 3-month opportunity to explore the breadth of options within the communications, advertising and media industry.

There are four roles for you to choose from:

• Junior Copywriter at Publicis Communications: As a copywriter, you will create, refine and transform iconic concepts into prose, and work with local and global clients across advertising and production. You will collaborate with creative, account management and planning teams and our leadership to drive revolutionary projects from conception to completion.
• Junior Art Director at Publicis Communications: If you have been described as a highly ambitious problem solver with a “good eye” for design, you will find yourself in good company. You will collaborate with creative, account management and planning teams and our leadership to drive revolutionary projects from conception to completion. (Note: for this role, strong knowledge and skills in complete range of Adobe Suite is a must)
• Account Executive at Publicis Communications: If you want to learn to finesse delicate client relationships while helping our agency to reach our potential, this is the job for you. Apart from honing your interpersonal and communication skills, you will learn to gather insights on brands and their competitors to improve our clients’ standings in their field.
• Media Executive at Publicis Media: With an analytical spirit and a flair for numbers, you’ll become a master of media and tech research tools to work magic for real business impact. Get a kick out of optimising campaign assets, tracking performance and maximising ad spends to ensure our clients’ voices are heard in the ever-changing markets.

This programme is not a walk in the park - it is a “baptism of fire” which is designed to lead to a career with a renowned communications agency.

Expect some discomfort as you are introduced to the intricacies of the role and technical know-hows. Experience the real-world of media and advertising. Learn from industry pros. Gain skills, connections and exposure across essential agency functions. Participants can take advantage of various internal training resources and leverage on our diverse platforms to establish a solid foundation in the field.

Reporting to the General Manager you will be responsible for providing high-level secretarial & administrative support to the General Manager and executive office administration. This role requires works with minimum supervision and handles confidential matters professionally.

 What you will be doing:

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Maintain systematic up-to-date filing and tracing systems
• Maintain and update ‘Manager-On-Duty’ schedule
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Maintain a high level of professionalism and project a positive image of the organization

PURPOSE OF THE JOB

The incumbent is required to develop marketing initiatives for new product launches, grow brand awareness and market share. She will be responsible for product management (forecasting, timely product registration with FDA), CRM and E-retail.

MAIN RESPONSIBILITIES

Product Management

1. Forecasting

• Ensure accuracy of product forecast and timely submissions. (Measures: launch tracking)

1. Product Registration

• Ensure close liaison with Central Registration support team so that products can be launch in line with ASPAC launch date. (Measures: On shelf date)

1. Product Assortment

• Close monitoring of competitor’s product assortment and thereby identify our key priorities in Indonesia to gain market share. (Measures: monthly tracking)

1. Product Listing

• Work closely with sales team to ensure products are listed into key retailer’s assortment in a timely manner (measures: Retailer’s On shelf date)

1. Product Merchandising

• Work closely with merchandising team to ensure planograms are fully optimized and carrying the right assortment for each door (measures: presence rate)

1. Management on non-sellable items

• Sampling management: ensure the right mix of samples to help achieve business objective. Work closely with sales team to ensure the right guideline for sampling is disseminated and followed closely by BCs
• GWP/Gifts management: utilizing GWP to drive higher basket purchase and create buzz to drive traffic to store.

1. Pricing

• Review and analyze central’s recommendation of prices for new products. Ensure the pricing is competitive and in line with regional parity & local competitiveness. Review annual price increase with central team to ensure our prices stay competitive in the market.

CRM

1. Planning & Execution of CRM initiatives including Rollout of new communication platforms in Indonesia, Client EDM management and client events & reward programs. 
2. Identify opportunities and weakness; and take pro-active action on the following:
   • increase recruitment rate
   • retention for customers by developing trial and loyalty
   • improve cross-selling
   • improve on repurchase rate
3. Data analysis (through PowerBI reports and Datamart/WinCRM) and drilling to:
   • identify potential target market for key launches and events

E-Retail/ E-Commerce

1. Monitoring daily E-Commerce operation
2. Monthly reporting to Central HQ for E-Commerce business
3. Monthly Planning for E-Commerce: including animation, GWP & Samples usage

Brand Communication

1. Assist with timely PO issuing and invoice management for media agencies
2. Work with regional media team to execute media campaigns locally
3. Drive PR & KOL initiatives in Indonesia to achieve #1 PR dominance in market

KEY FIGURES

Budget management: F2 (Samples, Gifts, Animation Budgets)

Direct report: 3 (CRM & E-Commerce Manager, Assistant Product Manager, Assistant PR Manager)

KPIs:

• Market share (Beaute Research)
• Retail sales (Monthly retail sales report vs target)
• New launch performance tracking (sell-out vs sell-in & targets)
• CRM figures (Cross-sell rate, Average Age, repurchase rate, recruitment rate…)
• Earned media value results

• Responsible for Jabodetabek and surrounding area.
• Handling and interpreting Distributor & Shops requirements and needs.
• Developing long-term relationships with Distributor & Shops.
• Persuading Distributor & Shops that product or service best satisfies their needs in terms of quality, price, and delivery.
• Fulfilling sales target that had been set by Company.
• Have the ability to collaborate with related departments within the Company, to achieve the target.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Supporting marketing activities by attending trade shows, conferences, and marketing events to the Distributor.
• Making technical presentations and demonstrating how a product meets client needs.

About Youtap:

Youtap Indonesia is a leading provider of digital financial services and point-of-sale solutions in emerging markets. We empower merchants and consumers with innovative tools to thrive in the digital economy.

Role Summary:

We are seeking a highly skilled SaaS Website Developer with demonstrated experience in building marketplace and software-as-a-service (SaaS) websites. Based in Jakarta and as a key member of our Indonesia team, you will be responsible for developing, integrating,and enhancing our web-based platforms. Your expertise in various web development tools (e.g. WordPress, Webflow, Shopify etc), APIs, and integrations will be crucial in driving our digital online efforts.

You will interview with our Indonesian HR Department and then with our CMO and Head of Marketing.

Key Responsibilities:

• Website Development: Create and maintain responsive, user-friendly marketplace and SaaS websites that align with Youtap's branding and technical requirements. Experience with WordPress is a must.
• Graphic Design: Experience with creating and managing images and graphics for a website is a must.
• API Integration: Seamlessly integrate Youtap APIs with 3rd party partners and platforms, ensuring smooth data exchange and functionality.
• WhatsApp for Business Integration: Implement and manage WhatsApp for Business integration to enable customer communication, support, and transactions.
• Technical Expertise: Leverage your knowledge of APIs, JavaScript, and software development best practices to optimize website performance, security, and scalability.
• Collaboration: Work closely with cross-functional teams, including software developers, product managers, and designers, to ensure project goals are met.
• Problem-Solving: Identify and troubleshoot technical issues, providing timely solutions to ensure uninterrupted website operation.

• Experience: Proven track record in developing marketplace and SaaS websites preferrable 3 years + experience.
• Technical Skills:
• Demonstratable Proficiency with Web Development environments such as WordPress, Webflow, Shopify or similar. You will be required to show your portfolio.
• Proficiency in JavaScript and relevant web development frameworks.
• Expertise in API integration (RESTful, GraphQL, etc.).
• Experience with WhatsApp for Business API.
• Familiarity with various web development tools and platforms.
• Language Skills: Excellent written and spoken English and Bahasa Indonesia.
• Teamwork: Ability to collaborate effectively in a remote and diverse team environment.
• Communication: Strong communication skills to convey technical concepts to both technical and non-technical stakeholders.
• Problem-Solving: A proactive and analytical approach to problem-solving.

Preferred Qualifications:

• Experience with e-commerce platforms or payment gateways.
• Knowledge of Indonesian digital financial services landscape.
• Familiarity with agile development methodologies.

• Competitive compensation package.
• Opportunity to work on cutting-edge projects in the fintech industry.
• Professional development and growth opportunities.

MidPlaza Holding is looking for a highly motivated and detail-oriented Recruitment Staff to join our Corporate Office team as temporary position for maternity leave cover. As a Recruitment Staff, you will be responsible for assisting in the end-to-end recruitment process, from sourcing candidates to coordinating interviews and facilitating the hiring process. You will work closely with the Recruitment Manager to attract and select qualified candidates to meet our organizational needs. The ideal candidate will have a strong interest in recruitment, excellent communication skills, and the ability to multitask effectively.

Responsibilities:

• Assist in sourcing and screening candidates for various positions.
• Coordinate and schedule interviews with candidates and hiring managers.
• Conduct initial phone screenings with potential candidates.
• Maintain accurate records of candidate information and recruitment activities.
• Assist in organizing and attending recruitment events and job fairs.
• Support the recruitment team in various administrative tasks as needed.
• Support all the related project in Human Capital Development team.

• Bachelor's degree in Psychology or a related field.
• Prior experience or strong interest in recruitment is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient in Microsoft Office and recruitment software.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving and decision-making skills.
• Experience in the hospitality industry is a plus.
• Placement in Jakarta, Indonesia.
• Willing to contract for 6 months.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:             

We are seeking a dynamic and experienced Procurement Executive to join our team specializing in retail luxury goods. This role requires a deep understanding of vendor management and strong skills at negotiating, building strong supplier relationships, and maintaining high standards based on company needs.

Description of Duties:

• Look for suppliers/vendors to develop as potential partners for alternative sources, check requirements and budget appropriately.
• Maintain supplier/vendors database, purchasing records and related documentation.
• Analyze various potential suppliers/vendors to support and decide on source selection.
• Generate purchase orders, monitoring and targeting procurement to provide on time, cost-effectively and meet the standards.
• Review and evaluate purchase requests, evaluate bids, and ensure compliance with department and company policies and procedures.
• Work closely with suppliers/vendors, maintaining positive relationships while negotiating specifications, prices and deadlines.

• Good knowledge and understanding of stock analysis, Purchasing and Product Development.
• Bachelor’s degree in business administration, Supply Chain Management, Merchandising, or a related field.
• At least 2+ years of experience in sourcing, merchandising, purchasing, or a similar role within the retail industry.
• Strong analytical skills with the ability to interpret data and trends.
• Professional, positive attitude, highly motivated, attention to detail and able to work in a team
• Excellent communication and negotiation skills with clients or vendors and work on purchase orders.
• Able to create Purchase Orders for all criteria based on company needs.
• Proficiency in Microsoft Office Suite, and able to operate big data with Excel and PowerPoint.
• Detail-oriented with a proactive and problem-solving attitude.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Having passion for retail and luxury products.

We are seeking a highly organized and motivated Project Coordinator to join our dynamic team. In this role, you will play a crucial part in supporting the successful execution of various projects related to our innovative financial technology solutions. You will collaborate closely with project managers, technical teams, and stakeholders to ensure timely delivery, effective communication, and adherence to project goals.

1. Project Coordination:

• Assist project managers in planning, organizing, and tracking project activities.
• Coordinate project schedules, resources, and budgets.
• Prepare project documentation, including meeting minutes, status reports, and presentations.
• Facilitate communication among project team members and stakeholders.
• Track project progress and identify potential risks or issues.

2. Administrative Support :

• Schedule project meetings and prepare agendas.
• Maintain project files and documentation.
• Assist with vendor management.
• Provide administrative support to the project team as needed.

3. Communication :

• Communicate project updates to stakeholders in a clear and concise manner
• Facilitate effective communication among team members and stakeholders.
• Build and maintain positive relationships with internal and external stakeholders.

4. Problem-Solving :

• Proactively identify and resolve project issues or challenges
• Escalate complex problems to the project manager as needed.
• Contribute to the development of solutions to improve project efficiency.
  

• Bachelor's degree in business administration, project management, or a related field.
• 1-3 years of experience in project coordination or administrative support.
• Fluency in Bahasa Indonesia and English (both written and verbal).
• Familiarity with project management methodologies (e.g., Agile, Waterfall)
• Data-driven, critical thinking, strategic insights
• Proficiency in Microsoft Office Suite or Google Workspace.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience in the fintech or technology industry.
• Project Management Professional (PMP) certification or equivalent.
  

Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

• Bertanggung jawab dalam mengumpulkan user requirement, mengeluarkan dokumen business requirements, dan membantu proses sign-off pengguna.
• Merumuskan desain solusi, mengembangkan aplikasi sesuai dengan kebutuhan pengguna bisnis, melakukan pengetesan fungsi aplikasi, serta menjalankan UAT.
• Mengelola aplikasi, mengoperasikan fitur, serta melakukan pengembangan dan maintenance fungsi aplikasi.
• Merancang dan membangun aplikasi untuk platform Web dan Android, serta memastikan kinerja dan kualitas dari aplikasi yang ada.
• Berkolaborasi dengan tim lintas fungsi untuk menentukan dan merancang aplikasi serta melaksanakan pemeriksaan terhadap fungsionalitas aplikasi.
• Mengintegrasikan aplikasi dengan alat backend seperti cloud, API, dan push notifications.
• Menggunakan alat enkripsi untuk menjaga konten dan dan mampu melakukan pengembangan dengan menggunakan pemrograman PHP, C & Java

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES 

• Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
• Deliver analyses, charts and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
• Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
• Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
• Support senior management on developing Thought Leadership case studies.
• Successful candidates can look forward to a comprehensive training program.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

The Treasury Intern will be reporting to Treasury Manager – Investor Reporting.

What you will do :

• To assist Treasury Manager in re-organizing all Investor reporting related working files to make it easier to read and use by all team/stakeholders
• To assist Treasury Manager in drafting all Investor reporting related process flow and framework in Confluence Page
• To assist Treasury Manager in work on automation of quarterly/monthly reporting by partnering with Data Team and Cascade
• To summarize top 10 questions/requests from external Investor as well as internal stakeholders and due diligence and help to prepare standardized answer / format for the top questions/requests
• Work together with Corporate Development team to set up a more systematic way in gathering data/information from Treasury (for due diligence and other projects)
• To assist Treasury Manager in quarterly AUP audit
• Administrative work (SignNow, etc)
• Any other work / projects required from time to time

• Must have basic knowledge in accounting
• Must have basic knowledge in Microsoft Excel - Ms Word and ppt skill would be useful too
• Must have at least good written English - verbal will be better

Knowledge, Skills & Behaviors

• You have good communication and interpersonal skills
• A self-starter who is able to plan, organise and take initiative to meet job objectives and deadlines independently

• Enjoy working in a fast-paced, dynamic environment

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

About Zinc

Zinc Network is an ISO certified U.S. small business with offices in Washington, D.C., London (HQ), Tbilisi, and Warsaw. Zinc conceptualizes and creates programs, interventions, and strategic communications campaigns around some of the world’s most complex problems – from protecting information integrity, to countering violent extremism and promoting good governance.

Zinc has 80+ team members from diverse professional and cultural backgrounds, including diplomats, behavioural scientists, researchers, content producers, digital experts, and service designers. Zinc works with a broad range of governmental, NGO, and private sector clients, including the United States Agency for International Development (USAID); the U.S. Department of State (DOS); the UK Foreign, Commonwealth and Development Office (FCDO); UN agencies and missions; and charitable foundations.

Introducing the role

Zinc seeks a Grants and Procurement Manager for a US State Department funded program to help promote information integrity and independent media in Indonesia. The program will provide independent media and civil society organisations with grants, capacity building and training to help them produce and disseminate engaging, fact-based content.

The Grants and Procurement Manager will be responsible for the process of grant making, managing activities from pre-award to close out. They will support the production of all necessary documents and reporting, ensuring grants are issued, compliance rules are followed, and support is provided to grantees as required. The Grants Manager will work closely with technical colleagues, who will be responsible for setting out the technical detail of calls for proposals, and with team members in the finance department who will support invoicing and the issuance of payments. They will also oversee the acquisition of goods and services for activities in-kind grants activity-level budgeting and tracking. The Grants and Procurement Manager should have the right to work in Indonesia, where the project will be based.

What you’ll be doing:

• Administer and manage program subawards from pre-award through post award and closeout, including drafting calls for proposals, conducting outreach to potential applicants, conducting pre-award risk assessments, drafting subawards, evaluating proposals, reviewing subaward financial reports and invoices, monitoring, and ensuring compliance with Zinc and GEC policies and procedures

• Determine suitability to receive grant funds and assess needs relating to technical assistance and training

• Work with grantees to establish all required reporting frameworks and money controls

• Ensure all relevant grants documentation is available and stored in Zinc’s systems, including through close wok with team members to monitor and record grant-funded projects’ activities and performance

• Review and lead responses to GEC regarding grants, contracts, agreements, and other compliance requirements under the program

• Maintain and update subaward budget trackers and provide budget analysis to Zinc management as requested

• Provide administration for centrally funded contracts, procurements, and consultants

• Train other project staff on implementation of grants, ensuring compliance and smart practices are followed at all points

• Ensure grantees meet all compliance standards, including in relation to branding and marking plans

• Track and monitor subaward cost share

What we need from you:

• Bachelor’s degree and at least five (5) years’ experience as a procurement, subcontracts and/or grants specialist

• Deep knowledge of GEC and USG regulations and contractual, grant, and procurement requirements

• Knowledge of Indonesian international funding regulations

• Demonstrated ability to work effectively with civil society, media, government officials, influencers, the private sector, donors, and other stakeholders

• Demonstrated leadership, versatility, and integrity

• Professional level of oral and written fluency in the Indonesian and English languages

Conditions of Employment

Candidates who receive a job offer will be required to:

- Disclose any previous disciplinary action against them resulting from a substantiated safeguarding (including any breaches involving trafficking- related activities) or workplace investigation.

- Undergo background checks including employment verification, sexual offender registry (as available), identity confirmation, and anti-terrorism vetting.

Area of Selection

We’re committed to hiring a diverse workforce from different professional and cultural backgrounds, and to that end we encourage a variety of people to apply to join our company to represent the diverse range of subjects associated with our projects.

How to apply

Please include a CV showcasing how your background meets the position requirements. If you require an accommodation to be made at any point throughout the recruitment process, please let us know when contacted.

What we can offer you

The opportunity to work with colleagues from a diverse range of professional and cultural backgrounds including the very best ex-diplomats, television producers, digital media strategists, linguists, researchers, and behavioural scientists from both the public and private sector.

Across Zinc Network there’s a commitment by everyone to deliver meaningful, change across all the subject areas, social challenges, and policy goals we’re striving to achieve.

About The Role

We are seeking a detail-oriented and experienced Quantity Surveyor to join our team. As a Quantity Surveyor, you will be responsible for verifying and managing all aspects of the costing and financial management of construction projects. You will work closely with project managers, engineers, and contractors to ensure that projects are completed within budget and to the highest standards of quality. Your expertise in cost verification, budget management, and contract administration will be key to the successful delivery of our projects.

Key Duties and Delights 

• Verify and validate cost estimates and budgets for construction projects prepared by the estimator, including materials, labor, and equipment costs.

• Plan and manage the quality of, budget, and time schedule of the project.
• Monitoring progress of the project, implementation of the scheme on site, and ensuring works are completed to a high standard.
• Prepare and analyze accurate financial project reports and documentation related to construction projects.
• Collaborate with project teams (Designer, Procurement, Site Manager, Contractor Partners, etc) to ensure that projects are completed on time and within the budget provided by the Project Coordinator.
• Provide advice and support to project managers on cost-related matters based on the calculations.
• Conduct regular project meetings to monitor progress and identify any issues.
• Ensure compliance with relevant laws, regulations, and standards related to construction cost management.
• Act as a liaison between the project team and external stakeholders, including clients and regulatory bodies, to ensure that all cost-related requirements are met.
• Continuously seek opportunities for cost savings and process improvements to enhance the overall efficiency of our construction projects.

• Bachelor's degree in civil engineering, architecture, construction management, or a related field.
• Min 4 years experience as a Project Coordinator/Assistant Project Manager in the construction industry.
• Strong knowledge of construction costs, contracts, and Fit-Out project flow.
• Proficiency in cost estimation software and Microsoft Excel.
• Excellent communication and negotiation skills.
• Ability to work well under pressure and meet tight deadlines.

AYANA MidPlaza, JAKARTA is seeking a skilled and highly organized Executive Secretary to cover a maternity leave for a temporary assignment (6month contract).

This is an excellent opportunity for an experienced Executive Secretary to join our team and support our executive management during this period.

• Minimum of 3 years' prior experience working as an Executive Secretary (Hospitality Industry will be advantage)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with integrity.
• Highly detail-oriented and able to multi-task effectively.
• Strong problem-solving and decision-making abilities.
• Fluent in both written and spoken English.
• Availability to work full-time for the duration of the maternity leave period.
• Able to join ASAP

About Zinc

Zinc Network is an ISO certified U.S. small business with o;ices in Washington, D.C., London (HQ), Tbilisi, and Warsaw. Zinc conceptualizes and creates programs, interventions, and strategic communications campaigns around some of the world’s most complex problems – from protecting information integrity, to countering violent extremism and promoting good governance.

Zinc has 80+ team members from diverse professional and cultural backgrounds, including diplomats, behavioural scientists, researchers, content producers, digital experts, and service designers. Zinc works with a broad range of governmental, NGO, and private sector clients, including the United States Agency for International Development (USAID); the U.S. Department of State (DOS); the UK Foreign, Commonwealth and Development O;ice (FCDO); UN agencies and missions; and charitable foundations.

Zinc seeks an Operations Manager for a US State Department funded program to help promote information integrity and independent media in Indonesia. The program will provide independent media and civil society organisations with grants, capacity building and training to help them produce and disseminate engaging, fact-based content. As Operations Manager, you will provide overarching management of the program’s contract and deliverables. You will ensure the program is delivered on time, on budget and within the scope, in the most efficient way possible.

The Operations Manager will work within the Project Operations Department and report into the Head of Production & Operations. You should have the right to work in Indonesia, where the project will be based.

What you’ll be doing

• Manage all financial, contractual, and logistical elements of the project from inception to close-out.

• Understand client contracts, legal and commercial requirements of each project to ensure effective delivery.

• Ensure projects are undertaken and deliverables produced within the scope of the contract and its terms and conditions.

• Manage all financial elements of the projects from cost monitoring to processing invoices to financial reporting both internally and to clients.

• Coordinate high volume travel logistics working to the projects policies and regulations.

• Work with the project management team to create and manage all project documents and regularly update.

• Ensure the project works to Zinc’s internal policies and procedures.

• Resource project in line with requirements and budgets using a mixture of internal staff and freelancers, making sure all contracting is in place.

• Obtain a good understanding of Zinc’s software and be able to troubleshoot any problems experienced within the team.

• Have a good understanding of purchasing and licensing archive footage for use in content

created.

• Have a good understanding of social media listening tools and research software subscriptions used within the agency.

• Manage workload of Project and Travel Coordinators where necessary all while embodying the values of Zinc Network.

• 3+ years’ experience in managing projects from inception to close-out.

• Prior experience with State Department or USG operating procedures, regulations, and reporting requirements.

• Experience working with project-based staff, providing logistical and financial oversight on

projects.

• Experience in budget management, and experience of various accounting software.

• Demonstrated experience in coordinating and cooperating with a wide range of stakeholders.

• Experience in reviewing and approving project procurements, grants, and purchase order agreements.

• Fluency in Indonesian and English.

• Knowledge of travel management processes.

Conditions of Employment

Candidates who receive a job offer will be required to:

• Disclose any previous disciplinary action against them resulting from a substantiated safeguarding (including any breaches involving trafficking- related activities) or workplace investigation.

• Undergo background checks including employment verification, sexual offender registry (as available), identity confirmation, and anti-terrorism vetting.

Area of Selection

We’re committed to hiring a diverse workforce from different professional and cultural backgrounds, and to that end we encourage a variety of people to apply to join our company to represent the diverse range of subjects associated with our projects.

How to apply

Please include a CV and a cover letter stating how you meet each of the requirements. If you require an accommodation to be made at any point throughout the recruitment process, please let us know when contacted.

What we can offer you

The opportunity to work with colleagues from a diverse range of professional and cultural backgrounds including the very best ex-diplomats, television producers, digital media strategists, linguists, researchers, and behavioural scientists from both the public and private sector. Across Zinc Network there’s a commitment by everyone to deliver meaningful, change across all the subject areas, social challenges, and policy goals we’re striving to achieve.

About Zinc

Zinc Network is an ISO certified U.S. small business with offices in Washington, D.C., London (HQ), Tbilisi, and Warsaw. Zinc conceptualizes and creates programs, interventions, and strategic communications campaigns around some of the world’s most complex problems – from protecting information integrity, to countering violent extremism and promoting good governance. Zinc has 80+ team members from diverse professional and cultural backgrounds, including diplomats, behavioural scientists, researchers, content producers, digital experts, and service designers. Zinc works with a broad range of governmental, NGO, and private sector clients, including the United States Agency for International Development (USAID); the U.S. Department of State (DOS); the UK Foreign, Commonwealth and Development Office (FCDO); UN agencies and missions; and charitable foundations.

Introducing the role

Zinc seeks a DCoP for a US State Department funded program to help promote information integrity and independent media in Indonesia. The program will provide independent media and civil society organisations with grants, capacity building and training to help them produce and disseminate engaging, fact-based content.

What you’ll be doing:

The DCOP will oversee the delivery of program activities, including research and media landscape mapping, capacity-building for Indonesian media outlets and journalism schools. They will ensure independent media partners on the project understand digital market trends, audience preferences and attitudes, data analytics, and multi-platform opportunities, including through testing different content and formats.

They will support the Chief of Party (COP) with overall project performance and provide technical leadership and oversight for project activities. They must have demonstrated experience working with independent media in Indonesia.

We are looking for a natural leader who is constantly curious, driven, and able to adapt and overcome to deliver results in challenging operating environments. We value individuals who can live and breathe the subject matter, the strategy, and Zinc’s methodology while learning to navigate complex multi-stakeholder environments and mobilise networks on the ground to deliver meaningful, measurable change.

Responsibilities include:

• Oversee the delivery of in-depth analysis of media market in Indonesia.

• Develop the capacity of Indonesian independent media outlets and journalism schools by providing access to high quality, accurate, and objective content, as well as training, mentorship and equipment.

• Help them to better understand audience preferences and attitudes, data analytics, and digital market trends, helping them test different content and formats.

• Support the COP in providing overall leadership, management, and technical direction for the program; in the COP’s absence, serve as the primary liaison with the client on managerial, strategic, and technical matters, including responsibility for making key decisions and solving programmatic problems in a timely manner

• Support the preparation and delivery of high-quality reports to the client, including quarterly and annual reports, annual work plans, and technical and financial reports

• Ensure all contractual deliverables and reporting requirements are met and in compliance with USG rules and regulations

• Represent Zinc Network to the client, Indonesian counterparts, local partners, and other program stakeholders

• Monitor and, when needed, adapt activities to achieve results; ensure that activities are implemented effectively and in complementarity to other client activities

What we need from you:

• Minimum five (5) years of relevant, senior-level professional experience working with independent media, with a minimum of three (3) years of experience working in one of the program’s target countries

• Technically savvy across digital, data analytics, content production, and online news.

• At least four (4) years of experience managing and supervising staff

• Demonstrated ability to work effectively with independent media outlets in Indonesia

• Professional level of oral and written fluency in the Indonesian and English languages

Conditions of Employment

Candidates who receive a job offer will be required to:

• Disclose any previous disciplinary action against them resulting from a substantiated safeguarding (including any breaches involving trafficking- related activities) or workplace investigation.

• Undergo background checks including employment verification, sexual offender registry (as available), identity confirmation, and anti-terrorism vetting.

Area of Selection

We’re committed to hiring a diverse workforce from different professional and cultural backgrounds, and to that end we encourage a variety of people to apply to join our company to represent the diverse range of subjects associated with our projects.

How to apply

Please include a CV showcasing how your background meets the position requirements. If you require an accommodation to be made at any point throughout the recruitment process, please let us know when contacted.

What we can offer you

The opportunity to work with colleagues from a diverse range of professional and cultural backgrounds including the very best ex-diplomats, television producers, digital media strategists, linguists, researchers, and behavioural scientists from both the public and private sector.

Across Zinc Network there’s a commitment by everyone to deliver meaningful, change across all the subject areas, social challenges, and policy goals we’re striving to achieve.