Director of Revenue Management

The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams. 
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel. 
• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics.
• Participates in the annual budget process and produces long term projections, as required.
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies. 
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel. 
• Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Oversees relationship with GRC and Distribution services teams.
• Maintains relationships with local market competitors to keep informed of trends and news. 
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

• Acquire new customer (Distributor, Retail, Modern Retail) on potential areas.
• Planning, tracking, and follow up sales order, customer forecasting, and planning of each individual account.
• Ensure timely payment of customer for deliveries and also follow up customer.
• Ensure achievement of user service level including customer complaint management and also the coordination with internal sales admin to support on time delivery to customer.
• Keep customer relation in a consistent customer visit plan in supporting the “push through” of marketing activities for sales info market.
• Handling customer complaint, and feedback in timely manner and disciplined manner.
• After sales support and concern in terms of warranty handling and product return due to errors.
• Working together with Sales Manager to assess the weighted and numeric distribution of product within the distribution channel.
• Work closely with product marketing team in developing the right product mix for the market and distribution to ensure consistent sales and market relevant product.
• Know how to developing business and able to set business plan in working area.

To contribute to the scholarship and intellectual life of the University by conducting University TriDharma as appropriate under Head of Department supervision. To  participate in the University and wider Department activities. The main responsibility includes the following :

• To engage in undergraduate teaching. The range of duties may vary from time to time but faculty are engaged primarily in lecturing. Some class teaching may also be required. 
• To conduct research, which enhances the School’s high academic reputation. Publication of articles in refereed journals or proceedings, author of book, book editing, module/lesson plan, book translation, and seminar/conference presenter/speaker are some alternative outcomes. 
• To manage as appropriate any research grants secured, including the recruitment and management of any research assistants. To be responsible for the timely delivery of associated research reports. 
• To engage in examining duties, i.e. the production of exam questions/papers, exam marking and moderation. 
• To participate in various Community Development activity approved by the University. 
• To act as academic advisor to students and to refer students to sources of pastoral support. 
• To participate in various University events as committee. 
• To implement other duties and tasks required by Faculty and/or Rectorate. 

• To work as the Project Manager on various management consultancy projects in the Region, reporting to the Project Director.
• To provide support to senior consultants as a consultant (in training) within the Region’s delivery team.
• Provide translation support (written and verbally) between Bahasa Indonesian and English languages.
• Deliver project work, including facilitating workshops, writing reports and delivering presentations.
• To work independently, lead or collaborate with the wider regional team to deliver our asset management transformational projects, from sourcing to project closure.
• Consult/advise clients in the development of their asset management capabilities.
• Provide support in the management of the Regions financial and work management activities such as invoicing, revenue forecasting, utilisation.
• Provide support in proposal writing and presentation development.
• Project Manage the delivery of Asset Management projects for clients in line with our project governance requirements.
• To provide timely progress updates to the Project Director and client.
• Produce accurate and well-evidenced reports and presentations that are consistent with our branding and internal best practice

• Work with Product Manager, Product Design, Product Research, Engineering, Business, and other related stakeholders
• Gather data/insight/feedback collection to create problem-solving/solutions as a PRD
• Assist the Product Manager in monitoring the newly launched product
• Arrange discussion/meetings, gathering feedback from several stakeholders & users, and creating discussion/meeting notes

• Preparing overall sales plan to achieve sales target.
• Guide & motivate distributor’s sales team to drive sales.
• Acquire new customers on potential new segment & area.
• Planning, tracking and follow up of sales inquiries, orders, customers forecasting and planning of each individual account.
• Ensure timely payment of customers for deliveries and also follow up customer back order within the system
• Ensure achievement of customer service level including customer complaint management and also the coordination with internal sales admin to support on time delivery to customers
• Ensure updated price list and products information is sent to customers for follow up
• Keep customer relation in a consistent customer visit plan in supporting the “push through” of marketing activities for sales into market
• Handling customer complaints, feedback in timely and disciplined manner
• After sales support and concern in terms of warranty handling and product return due to errors
• Working together with Sales Manager to assess the weighted distribution of products within the distribution channel
• Work closely with product marketing team in developing the right product mix for the market and distribution to ensure consistent sales of market relevant products

About the team: This role will responsible for all efforts within People & Culture towards Business initiatives.

Job Desc

• Delivering and Supervising FO Talent Strategy & Management - Business efforts and initiatives that directly/indirectly connect with Business Initiatives 
• Partnering with FO Talent Strategy Management Lead and acting as thinking partner & project management office
• Supervising FO Talent Strategy Management Officer

Requirements

• Having the experience of handling Field Team in FInancial Institution (banks, fintech, multifinance)
• Familiarities in creating HR Projects / HR framework. (Develop - Present - Implement)
• Good understanding  on Financial Institution Business Flow
• 3-4 years collective experience within similar industries / role
• 3-4 years collective experience within Talent Management Function
• Experienced in leading Projects as Project PMO / Project Leader / Project Supervisor

• Learn about New Farming Ecosystem and Business Development activities and be a future asset for the organization
• Support respective team along with the Head of NFE &N BD with participating the strategy development and implementation.
• Support to introduce new ideas for the function relevant profitable for growers, aligned to functional and emotional grower needs, and further strengthen the leadership position of Syngenta and Centrigo in Indonesia agri market

Accountabilities:

• Learning and Development: Engage in a specific training program to understand the organization’s policies, procedures, and industry-specific knowledge.
• Cross-Functional Exposure: Rotate through different functions within the department to gain hands-on experience in various aspects of the business, such as Business Development, KAM, Finance, Brand and Communication.
• Project Assistance: Collaborate on projects under the guidance of seniors, contributing to the development and implementation of strategies to improve efficiency and productivity.
• Data Analysis: Analyze and interpret data related to agricultural processes, market trends, and financial performance to support decision-making.
• Team Collaboration: Work closely with teams to understand workflows, foster collaboration, and contribute to achieving organizational goals.
• Problem Solving: Develop problem-solving skills by addressing challenges and proposing solutions within the NFE & BD context.
• Decision Support: Provide support to management in decision-making processes, offering insights gained through training and experience.
• Communication: Enhance communication skills through interactions with team members, supervisors, and potentially internal-external stakeholders.
• Customer Interaction: Depending on the company, engage with customers or clients to understand their needs and preferences, contributing to customer relationship management.
• Adaptability: Develop adaptability and resilience by navigating through diverse tasks and responsibilities, preparing for potential future leadership roles within the department.
• Compliance and Regulations: Learn and adhere to industry regulations, compliance standards, and ethical practices relevant to the agricultural sector.
• Continuous Improvement: Contribute ideas for process improvement and innovation to enhance the overall effectiveness of agricultural operations.

To contribute to the scholarship and intellectual life of the University by conducting University TriDharma as appropriate under Head of Department supervision. To  participate in the University and wider Department activities. The main responsibility includes the following :

• To engage in undergraduate teaching. The range of duties may vary from time to time but faculty are engaged primarily in lecturing. Some class teaching may also be required. 
• To conduct research, which enhances the School’s high academic reputation. Publication of articles in refereed journals or proceedings, author of book, book editing, module/lesson plan, book translation, and seminar/conference presenter/speaker are some alternative outcomes. 
• To manage as appropriate any research grants secured, including the recruitment and management of any research assistants. To be responsible for the timely delivery of associated research reports. 
• To engage in examining duties, i.e. the production of exam questions/papers, exam marking and moderation. 
• To participate in various Community Development activity approved by the University. 
• To act as academic advisor to students and to refer students to sources of pastoral support. 
• To participate in various University events as committee. 
• To implement other duties and tasks required by Faculty and/or Rectorate.