• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager, Reception and Duty Manager 

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

AYANA Hospitality is seeking a dedicated Recruitment Officer to join our team at AYANA MidPlaza, Jakarta. The Recruitment Officer will be responsible for managing the recruitment process from job postings to onboarding, ensuring that we attract and select the best candidates for our organization.

Responsibilities

• Manage the end-to-end recruitment process including job postings, resume screening, interviews, and candidate selection
• Collaborate with hiring managers to understand departmental needs and create job descriptions
• Use various sourcing methods to attract potential candidates, including job boards, social media, and recruitment fairs
• Conduct initial phone screenings and coordinate interviews with the hiring teams
• Manage relationships with recruitment agencies and job advertisement platforms
• Update and maintain the applicant tracking system (ATS) and generate recruitment reports
• Ensure a positive candidate experience throughout the recruitment process
• Stay updated on best practices and trends in recruitment to enhance our hiring process

• Minimum of 2 years of experience in recruitment, preferably in the hospitality industry
• Strong understanding of recruitment strategies and methods
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with applicant tracking systems (ATS) and HR software
• Bachelor's degree in Psychology
• Proficient in Microsoft Office, especially Excel
• Language Requirements :
• Indonesian: excellent command of spoken and written is necessary
• English: good command of spoken and written is necessary

ABOUT YOUR ROLE : 

You will be responsible for Account Payable and Taxation. You will be based in Cikarang. This is a 5 months contractual role. 

YOUR RESPONSIBILITIES WILL INCLUDE:

• Prepare VAT invoices and key in VAT 
• Prepare reconciliation of tax accounts, tax payment and tax reporting
• Prepare Withholding certificates and send to Vendors
• Input, Journal daily transactions and checking the completeness of supporting documents
• Communicate with users, vendors and SSO team
• Prepare Payments
• Administration work and filling
• Support on audit

The Freelance Marketing Officer will be responsible for supporting various marketing initiatives across multiple channels, including digital marketing campaigns, social media management, and content creation. This role offers flexibility and the opportunity to work collaboratively with internal teams to enhance brand visibility and engagement.

Responsibilities:

• Develop and execute comprehensive marketing plans aligned with organizational goals for company.
• Maintain and enhance the brand image of company through consistent messaging and visual identity.
• Manage and optimize digital marketing campaigns across social media, email, SEP and PPC platforms.
• Conduct market research to identify trends, customer needs and competitor analysis.
• Campaign management; plan, execute and evaluate marketing campaigns, ensuring they are on budget and meet performance targets.
• Customer engagement; develop and manage customer relationship management (CRM) initiatives to enhance client engagement and retention.
• Performance tracking; monitor and report on the effectiveness of marketing activities and adjust strategies as needed to optimize results.
• Collaboration; work closely with the sales and operations teams to align marketing efforts with business objectives.

• Minimum Associate Degree (D3) in business or a related field.
• Having relevant certification (e.g., Digital Marketing, Content Marketing ) is a plus.
• Minimum 3 – 5 years of experience in marketing, preferably within real estate, or related sectors.
• Proven track record in managing successful marketing campaigns.

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

• Menyiapkan pertemuan mingguan Proyek
• Memproses, memvalidasi, membantu, usulan-usulan yang masuk untuk Proyek
• Mengkoordinir pertemuan-pertemuan kecil dengan setiap pimpinan proyek untuk proyek yang sudah disetujui
• Mengingatkan pimpinan proyek yang tidak aktif untuk aktif kembali
• Pengorganisir, memelihara, mengupdate booth Proyek
• Melakukan analisa dan identifikasi potensi penghematan terhadap biaya spare part kebutuhan produksi
• Memeriksa memvalidasi penghematan yang telah diterima
• Melakukan promosi atau sosialisasi Proyek
• Membuat laporan mingguan termasuk catatan pertemuan untuk setiap status Proyek
• Memastikan bahwa insentif untuk penghematan yang sudah terealisasi akan dibayar tepat waktu
• Mengkoordinasikan program penghematan perusahaan dengan melakukan rapat bersama tim proyek serta melakukan update dari ppemimpin proyek
• Melakukan komunikasi secara efektif program penghematan biaya dengan melakukan update secara reguler pada papan informasi, kampanye komunikasi, dll.
• Memimpin sistem ide yang berhubungan dengan program penghematan biaya atau sejenisnya
• Melakukan tugas-tugas yang berhubungan dengan pekerjaan lainnya yang diberikan oleh atasan.
• 2-3 hari per minggu akan bekerja di area administrasi untuk lebih dekat dengan pimpinan proyek
• Alokasi waktu kerja untuk program penghematan biaya 80%, untuk LEAN/TPM 20% /
• Laporan garis putus ke Finance direktur sebagai chairman program cost saving

• Monthly reconciliation of merchant sales data and brand sales data for merchant incentive or merchant/ brand subsidies
• Communicating with merchant/ brand in order to match reconciliation data
• Monitoring incoming merchant invoices until payment by finance department for merchant incentive
• Request invoice to Finance Dept and monitoring payment for merchant/brand subsidies
• Internal circulation for Agreements or Commitment Letters
• Documentation, filling, and distribution of agreements or commitment letters

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery or shipment 
• Update shipment/delivery status to customer
• Process any complaint from customer relating the order processing

• Manage and optimize various owned media marketing channel (newsletter, app push, etc)
• Track and optimize all digital marketing metrics
• Monitor, evaluate, and analyze marketing data to uncover actionable insights and drive marketing decisions.
• Identify trends and actively conduct research and experiments to improve overall campaign performance.
• Run A/B tests and analyze results
• Coordinates with internal team and external digital marketing vendors to ensure the expectations are delivered as well as continuous improvement

• Maintain good relationship with SME offline merchant who using Merchant Apps.
• Responsible for sales target in their area
• Provide training Merchant Apps to store staff
• Ensure placement POP material promotion in store
• Do promotion socialization program to store staff
• Handling Bekasi Kabupaten dan Cikarang area

• Handle Product Masterfile and other integration related queries with clients and internal stakeholders
• Coordinate with BI and/or Product team to solve discrepancy on data reconciliation and make sure the data recorded in the system is up to date
• Drive analysis and insight on current products and support market research on targeted client
• Assist in product configuration based on business requirements, analyze changes and making sure the end-to-end results are per expectation
• Perform monthly invoice reconciliation for existing clients and partners
• Compile documentation such as correspondence and legal documentation to ensure projects are tracked properly
• Coordinate with the Claims and CS team to resolve problems/ blockers regarding claims/ queries from clients
• Report to Business Development Managers in providing support for proposal preparation among other key activities
• Liaise with the Business Development Managers in providing support

AYANA Hospitality is seeking a motivated and detail-oriented Learning and Development (Training) Officer to join our team at AYANA Midplaza, Jakarta. As the Training Officer, you will be responsible for assisting in the coordination and delivery of training programs and initiatives to enhance the skills and knowledge of our employees.

Responsibilities:

• Assist in the design, development, and implementation of training programs based on identified organizational needs
• Coordinate and schedule training sessions, including logistics and resources needed
• Create training materials and resources, including handouts, presentations, and e-learning modules
• Facilitate training sessions, either in-person or virtually
• Conduct post-training evaluations and gather feedback to continuously improve training programs
• Collaborate with subject matter experts and internal stakeholders to ensure the effectiveness and relevance of training programs

• Bachelor's degree in Human Resources, Training, Education, or a related field
• Minimum of 2 years of experience in learning and development, specifically in coordinating and delivering training programs
• Familiarity with instructional design principles and adult learning methodologies
• Strong communication and presentation skills
• Organized and detail-oriented with excellent time management skills
• Proficient in Microsoft Office Suite
• Ability to work independently and collaborate effectively in a team environment

MidPlaza Office Building, a prestigious Grade A office building in the heart of Sudirman. Midplaza has 2 (two) towers, Midplaza 1 and Midplaza 2 with a majority of tenants are Japanese companies. We seeks a passionate and proactive Tenant Relations Officer to cultivate enduring relationships with our diverse tenant community.You will act as the tenants' primary point of contact, ensuring their satisfaction through swift resolution of inquiries related to leases, maintenance, building activities and community initiatives.

Responsibilities :

• Managing Tenant Inquiries. Handle all tenant inquiries related to renovations, requests and complaints. Coordinate with the relevant departments (Finance, Operations, Legal, etc) to ensure their prompt resolutions.

• Source of information. Distribute all relevants information to tenants, including building update, announcements, policy changes and operational matters. Maintain clear and effective communication channels to keep tenants informed and enggage.
• Administrative Suppport. Provide administrative support works to the Sales team, including data entry, memo preparation for new and renewing tenants and agreement draft preparation (in collaboration with the Legal team). Handle routine administrative tasks such as preparing and circulating letters also and updating tenant information.

• Male
• Minimum 3 years of experience in tenant relations or hospitality sector
• Professional English fluency for all aspects of business communication, both spoken and written. Highly proficient in spoken Bahasa Indonesia with working knowledge of written comprehension
• Preferably with experience in Japanese business practices or language proficiency.
• Customer service oriented
• Excellent communication and interpersonal skills, strong problem-solving abilities and attention to detail are essential.
• Proficiency in Microsoft Office tools