In this context, you’ll be joining as Senior Google Workspace Engineer and reporting to the Indonesia Tribe Lead for Infrastructure. This role will be responsible for leading and advising on the design, implementation, and optimization of Google Workspace solutions for our clients. The ideal candidate possesses a deep understanding of Google Workspace, excellent communication skills, and a passion for helping clients achieve their productivity and collaboration goals..

The Senior Google Workspace Engineer will be responsible for the following activities: 

• Develop a deep understanding of clients' business needs, goals, and technical environments.

• Conduct thorough assessments of existing Google Workspace setups and identify areas for improvement.

• Design and propose tailored Google Workspace solutions that align with clients' strategic objectives.

• Clearly communicate technical recommendations and implementation plans to clients in a consultative manner.

• Lead the implementation and configuration of Google Workspace services, ensuring seamless integration with existing systems.

• Troubleshoot complex technical issues and provide expert guidance on Google Workspace best practices.

• Stay abreast of the latest Google Workspace updates and features to leverage new functionalities for clients.

• Develop and deliver training programs to empower clients in utilizing Google Workspace effectively.

• Manage Google Workspace projects from inception to completion, ensuring timely delivery and client satisfaction.

• Coordinate with internal teams and external stakeholders to ensure smooth project execution.

• Provide ongoing support and maintenance to clients after project completion.

In this context, you’ll be joining as Security Engineer and reporting to the Indonesia Tribe Lead for Infrastructure. This role will be responsible for designing, building, implementing, and maintaining the security systems and infrastructure that protect an organization's networks, systems, and data.

The Security Engineer will be responsible for the following activities: 

• Develop and implement security architectures, protocols, and procedures to safeguard digital assets.

• Conduct security assessments, vulnerability scans, and penetration testing to identify weaknesses in the organization's security posture.

• Respond to security incidents promptly, investigate their root cause, and implement measures to prevent future occurrences.

• Monitor networks and systems for suspicious activity and potential security breaches.

•  Educate employees about cybersecurity best practices and the importance of maintaining a secure environment.

• Ensure that the organization's security measures comply with relevant industry regulations and standards.

• Facilitate conflict resolution and decision-making effectively.

• Contribute to the continuous improvement of our project management processes and methodologies.

• Handle Product Masterfile and other integration related queries with clients and internal stakeholders
• Coordinate with BI and/or Product team to solve discrepancy on data reconciliation and make sure the data recorded in the system is up to date
• Drive analysis and insight on current products and support market research on targeted client
• Assist in product configuration based on business requirements, analyze changes and making sure the end-to-end results are per expectation
• Perform monthly invoice reconciliation for existing clients and partners
• Compile documentation such as correspondence and legal documentation to ensure projects are tracked properly
• Coordinate with the Claims and CS team to resolve problems/ blockers regarding claims/ queries from clients
• Report to Business Development Managers in providing support for proposal preparation among other key activities
• Liaise with the Business Development Managers in providing support

• Join projects, design, implement, test, and release high-quality Generative AI features to satisfy demands.
• Follow the latest trend of NLP technologies especially LLM, Agents, RAG, Embeddings, and VectorDB and explore their applicability for business needs.
• Create technical documentation, and communicate clearly across the product team.
• Support team members to review, feedback, and onboard.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

• Assure the quality of software or apps deployed is stable according to requirements
• Work together with the team to define acceptance criteria
• Write test cases, do smoke, regression, and integration tests regularly
• Work together to enhance the software development phase
• Act as 1st layer technical support for the support team

You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners. Yes, you will be building chat bots.

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expanding its business in Agritech and Agribusiness named Telkomsel DFE (https://dfe.farm/)   

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

What you will do but not limited to: 

• Manage and optimize end-to-end sourcing/ procurement for our Digital Food Ecosystem (DFE) i.e poultry, grain, palm sugar and upcoming commodities including but not limited to sourcing, tendering, negotiation, and contract management. 
• If required, conduct survey to specific site to conduct partner and/or commodities evaluation based on predefined parameter. Conduct analysis and reporting to management based on site survey activity;  
• Support end-to-end sourcing/procurement activities in INDICO other than supporting DFE which include Digital Goods, operational sourcing (marketing, consultancy, technology, and others);  
• Develop and implement sourcing/procurement strategies, policies, and other potential improvement to drive cost savings, efficiency, and effectiveness related sourcing activities in INDICO from time-to-time;  
• Monitor supplier performance and manage supplier relationships to drive continuous improvement;  
• Manage procurement documentation and maintain accurate records of procurement activities;  
• Collaborate with internal stakeholders to understand their needs and provide guidance and support in supplier selection and evaluation;  
• Ensure compliance with regulatory and company policies to mitigate risk;  
• Perform other duties as assigned by management; 

• Bachelor's degree in Agriculture, Supply Chain Management, Business Management, and/or any related field. 
• Candidate with strong knowledge of Agriculture industry will be a plus point 
• Has minimum 1 year experience in Agribusiness sourcing, procurement, or supply chain management is preferred. 
• Strong in vendor management, contract management, and resource management 

• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Detail-oriented with strong organizational skills. 
• Proficient in Microsoft Office applications. 
• Ability to work independently and in a team. 
• Willingness to learn and adapt to new processes and technologies. 
• Passionate about the agribusiness industry and sustainability. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:
• Designing, programming, debugging and modifying software enhancements.
• Interacting with product managers and users to define requirements and modifications.
• Participating in software design meetings to determine technical requirements.
• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:
• At least 5 years of experience in Unix / Linux, Shell scripting,  C++ and Oracle database.

• Experience with end-to-end systems development life cycles and standards. 
• Knowledge of payments & financial industry practices, regulations and operations. 
• Fluency in sequence diagrams, class models, etc. 
• Proficiency in solutions design and requirements definition disciplines. 

• Knowledge of financial industry practices, regulations and operations.
• Proficiency in solutions design and requirements definition disciplines.

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#LI-AR3

#Banking CX

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

What will you do but not limited to: 

• Support the sales team in day-to-day operations, including order processing, customer inquiries, and sales support activities. 
• Assist in gathering and analyzing sales data, including market trends, customer preferences, and competitor activities, to support sales strategies and decision-making. 
• Coordinate with internal departments to ensure timely delivery of products and services to customers. 
• Manage and maintain accurate customer records and sales documentation. 
• Prepare sales reports, presentations, and proposals. 
• Provide support in organizing sales events, meetings, and training. 
• Assist in the development and implementation of sales processes, strategies, and initiatives to drive business growth and maximize sales performance. 

• Bachelor's degree in Business, Marketing, or a related field. 
• Proven experience in sales support, sales operations, or a similar role, candidate who plays online games (i.e. Mobile legend, Free Fire, etc.) will be a plus point 
• Has knowledge of sales processes and techniques. 
• Detail-oriented with strong organizational skills. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other sales tools/software. 
• Ability to work in a fast-paced and dynamic environment. 
• Self-motivated with a positive attitude. 
• Ability to work independently and as part of a team. 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believes in our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset), which guide our work and interactions. 

We are currently seeking a Corporate Finance Support to join our team. In this role, you will be responsible for providing support to the Corporate Finance department in various tasks. You will assist with financial analysis, budgeting, forecasting, and other finance-related activities. This is a great opportunity to gain hands-on experience in corporate finance and contribute to the financial success of our organization. 

What you will do but not limited to: 

• Prepare daily, weekly, and monthly payment schedule. 
• Reconcile Bank Accounts’ balance 
• Assisting in financial analysis and reporting. 
• Preparing and reviewing tax calculations and tax returns. 
• Contribute to the preparation of financial reports, ensuring accuracy and compliance with relevant regulations. 
• Participating in financial risk assessment and mitigation. 
• Analyze financial data and provide insights to support strategic decision-making. 
• Participate in the development and implementation of financial systems and processes. 
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor degree in Finance and/or Accounting

• Has 1-2  years of experience in corporate finance and/or accounting preferably from Public Accounting Firm 

• Proficiency in Microsoft Excel and other financial software. 
• Strong knowledge of Accounting principles and practices. 
• Excellent attention to detail.
• Strong analytical and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Good communication and interpersonal skills. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:
• Designing, programming, debugging and modifying software enhancements.
• Interacting with product managers and users to define requirements and modifications.
• Participating in software design meetings to determine technical requirements.
• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:
• At least 5 years of experience in Unix / Linux, Shell scripting,  C++ and Oracle database.

• Experience with end-to-end systems development life cycles and standards. 
• Knowledge of payments & financial industry practices, regulations and operations. 
• Fluency in sequence diagrams, class models, etc. 
• Proficiency in solutions design and requirements definition disciplines. 

• Knowledge of financial industry practices, regulations and operations.
• Proficiency in solutions design and requirements definition disciplines.

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#LI-AR3

#Banking CX

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Data Engineer will be responsible for the following activities: 

• Work closely with data architects and other stakeholders to design scalable and robust data architectures that meet the organization's requirements
• Develop and maintain data pipelines, which involve the extraction of data from various sources, data transformation to ensure quality and consistency, and loading the processed data into data warehouses or other storage systems
• Responsible for managing data warehouses and data lakes, ensuring their performance, scalability, and security
• Integrate data from different sources, such as databases, APIs, and external systems, to create unified and comprehensive datasets.
• Perform data transformations and implement Extract, Transform, Load (ETL) processes to convert raw data into formats suitable for analysis and reporting
• Collaborate with data scientists, analysts, and other stakeholders to establish data quality standards and implement data governance practices
• Optimise data processing and storage systems for performance and scalability
• Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand data requirements and deliver solutions

Are you fluent in Korean and passionate about providing exceptional customer service to our members? Do you thrive in a fast-paced environment and enjoy working with people? If so, we have an exciting opportunity for you!

Travel + Leisure Thailand is seeking a skilled and enthusiastic Member Services who is fluent in Korean to join our team. As Member Services, you will play a crucial role in providing support and assistance to our Korean-speaking customers, ensuring their satisfaction and helping them make the most of their travel experiences.

Responsibilities

• To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.
• Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
• Assist with the development of working processes and operating SOP’s, supervise.
• Follow company processes ensuring member engagement.
• Maintain a good relationship with Korean developers: The candidate must be able to foster and maintain strong professional relationships with Korean developers, ensuring collaborative and efficient work processes.
• Effectively deliver member engagement programs to members and guests.
• Effectively deliver new-Member onboarding program.
• Assist with the distribution of Member Kits to Members.
• Assist with providing regular reporting requirements to Corporate.
• Deliver 1-1 Member Education Program.
• Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
• Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
• Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three-hour turnaround.

• Fluency in both Korean and English, Mandarin highly desired.
• 3-5 years previous experience in a customer service or hospitality role is preferred within tourism, education, or travel industries in Sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle a high volume of customer inquiries with professionalism and patience.
• Knowledge of travel industry products and services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts and weekends as required.

At Travel + Leisure, we provide excellent benefits on top of competitive salary!

• fun, inclusive work environment
• learning and development opportunities
• travel and lifestyle discounts

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

• Membuat planning pekerjaan di lapangan sesuai instruksi dari user agar pekerjaan dapat diselesaikan sesuai jadwal (tepat waktu),
• Memastikan hasil pekerjaan dari tim sesuai dengan standar dan aman untuk digunakan,
• Memantau perbaikan mesin-mesin di bidang mekanik,
• Mengatur dan memeriksa seluruh kegiatan pencegahan kerusakan (maintenance) pada mesing-mesin produksi yang disesuaikan dengan petunjuk kerja dan pelaksanaan maintenance,
• Mengatur dan memeriksa permohonan permintaan pembuatan dan perbaikan terhadap seluruh fasilitas pabrik yang sesuai dengan petunjuk kerja penanganan masalah fasilitas pabrik,
• Memastikan pemasangan mesin/peralatan dan fasilitas baru di bidang mekanik berjalan dengan baik,
• Memastikan pemeliharaan mesin dan fasilitas pabrik di bidang mekanik terlaksana sesuai jadwal,
• Menyediakan suku cadang/bahan baku dan peralatan kerja teknik,
• Memonitor perbaikan/pemasangan terhadap mesin dan fasilitas pabrik.

Tanggung Jawab :

1. Menyusun target jangka pendek departemen dengan memperhitungkan factor internal dan eksternal serta inisiatif divisi untuk memastikan target yang ditetapkan selaras dengan yang ditetapkan perusahaan.
2. Membuat prioritas perencanaan tahunan yang meliputi inisiatif program kerja dan anggaran keuangan untuk mencapai target yang telah disusun.
3. Menyusun dan mengusulkan KPI yang tepat dan efektif kepada atasan untuk mendukung pencapaian target departemen.
4. Mengarahkan, mengatur dan memonitor schedule perawatan dan perbaikan peralatan dan fasilitas yang ada di Store dan DC agar terlaksana sesuai standar waktu, standar proses, kebutuhan dan anggaran yang telah ditetapkan.
5. Mengelola kegiatan Pra Testcom, Testcom dan serah terima New Store/Renov agar seluruh kegiatan berjalan sesuai dengan rencana.
6. Mengelola kegiatan bongkaran Store agar kegiatan operasional berjalan sesuai jadwal.
7. Mengarahkan memonitor dan menerapkan standar kerja dan kesiplinan tim sesuai dengan ketentuan perusahaan yang berlaku agar kegiatan operasional berjalan dengan lancar.
8. Membuat laporan pertanggung jawaban anggaran untuk dapat di evaluasi.
9. Membuat laporan setiap kuartal ke atasan untuk memberikan gambaran mengenai progress pekerjaan.
10. Menjalin sinergi dan hubungan baik dengan lintas departemen untuk mendukung aktivitas departemen.
11. Memberikan arahan dan memastikan program pengembangan tim berjalan untuk meningkatkan kompetensi yang dimiliki.

1. Min S1 Jurusan Teknik Elektro.
2. Pengalaman kerja min 2 tahun di posisi yang sama.
3. Pengalaman handle peralatan resto (mesin pendingin, kompor dll) tata udara.

• BPJS Kesehatan
• Jamsostek
• Jaminan pension
• Asuransi kesehatan
• Cuti
• THR
• Kenaikan gaji tahunan
• Insentif

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

• Melakukan perencanaan dan pelaksanaan pengelolaan inventory
• Melakukan replenishment dan distribusi Fluid Connectors Group (FCG)
• Menjaga On-Time dan In-Full, Days of Inventory, dan readyness support FCG setiap masing-masing customer

• Melakukan kegiataan administrasi di kantor

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

About the job

Leveraging our client operations by monitor, evaluate, and identify strategies to optimize processes, services, systems, and analysis. Provide responsive Incident Management support to minimize business disruptions.

What you will do:

• Willing to work shifts in Central Jakarta
• Monitoring Event Management in the Network Security Devices
• Covers support activities of Incident Management on the Network Security Infrastructure
• Performing root cause analysis of incidents on the Network Security Infrastructure
• Change management on the Network Security Infrastructure and Reporting of change activities
• Knowledge Management to analyze trends in the utilization of security and network devices & Reporting on the Network Security Infrastructure
• Inventory Management for Network Security Infrastructure
• Providing on-site assistance, corrective maintenance, preventive maintenance, and proactive maintenance
• Creating Reports from the process of presenting the overall results of IT Service Management activities related to the maintenance of Network Security

What you need:

Minimum Diploma Degree in Informatics Engineering, Electrical Engineering or Equivalent

Have a knowledge of information security and Network is mandatory

Have an understanding of firewalls, routers, switches, an various system concept is mandatory

Have an experience of network security product

Having Network Security Product certification / Network Security Professional certification

Having knowledge of IT security framework and standard such a CIS or COBIT is point plus.

Have excellent work ethics, communication.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we continue to expand our presence in Indonesia, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a Lead mobile engineer, react native, you will play a pivotal role in shaping the technological landscape of our innovative projects. Collaborating with cross-functional teams, you'll be responsible for designing, developing, and implementing robust software solutions that drive our success.

Job Description:

We are looking for a talented and experienced Lead Mobile Engineer specializing in React Native to lead our mobile development team. As the Lead Mobile Engineer, you will play a key role in driving the technical direction, architecture, and development of our mobile applications. You will work closely with cross-functional teams to deliver high-quality software solutions that meet our business objectives.

Responsibilities:

• Lead and mentor a team of mobile developers, providing technical guidance and support throughout the development lifecycle.
• Architect, design, and implement complex mobile applications using React Native framework.
• Collaborate with product managers, designers, and other stakeholders to define requirements and project scopes.
• Drive innovation and continuous improvement in mobile development processes and technologies.
• Ensure the performance, scalability, and reliability of mobile applications.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Identify technical debt and implement strategies for refactoring and code optimization.
• Stay updated on emerging technologies and industry trends, and advocate for their adoption when appropriate.
• Act as a subject matter expert on mobile development, providing insights and recommendations to senior leadership.

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience as a Lead Mobile Engineer or similar leadership role.
• Strong expertise in mobile application development using React Native.
• In-depth knowledge of JavaScript, TypeScript, and ES6+ syntax.
• Experience with state management libraries such as Redux or MobX.
• Solid understanding of mobile UI/UX principles and best practices.
• Familiarity with RESTful APIs and GraphQL.
• Experience with CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving and debugging skills.
• Strong communication and interpersonal abilities.
• Ability to thrive in a fast-paced, collaborative environment.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Subsidized insurance coverage for medical and life insurance
• Great lifestyle - free weekly lunch and many more
• Hybrid working arrangement

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we continue to expand our presence in Indonesia, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a Senior mobile engineer, flutter, you will play a pivotal role in shaping the technological landscape of our innovative projects. Collaborating with cross-functional teams, you'll be responsible for designing, developing, and implementing robust software solutions that drive our success.

Job Description:

We are seeking an experienced Senior Mobile Engineer specializing in Flutter to lead our mobile development efforts. As a Senior Mobile Engineer, you will play a key role in designing, developing, and maintaining high-quality mobile applications using Flutter framework. You will lead a team of developers, providing technical guidance and mentorship to ensure the successful delivery of projects.

Responsibilities:

• Lead the development of mobile applications for iOS and Android platforms using Flutter framework.
• Architect and design scalable and maintainable mobile solutions that meet business requirements.
• Collaborate with cross-functional teams including product managers, designers, and backend engineers to define project scopes and requirements.
• Mentor junior developers, providing technical guidance, code reviews, and feedback.
• Ensure the performance, reliability, and security of mobile applications.
• Stay updated on Flutter updates, new features, and best practices, and advocate for their adoption within the team.
• Continuously identify areas for process improvement and implement solutions to enhance development efficiency.
• Troubleshoot and debug issues reported by users or testers, and provide timely resolutions.
• Collaborate with QA engineers to ensure thorough testing and quality assurance of mobile applications.
• Contribute to the technical roadmap and architecture decisions for mobile development projects

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in mobile application development with a strong focus on Flutter.
• Extensive knowledge of Dart programming language and Flutter framework.
• Demonstrated expertise in architecting and designing complex mobile applications.
• Strong understanding of mobile UI/UX design principles and best practices.
• Experience with state management solutions such as Provider, Bloc, or Riverpod.
• Knowledge of RESTful APIs and asynchronous programming.
• Solid understanding of mobile app architecture patterns such as MVVM or MVC.
• Excellent problem-solving and debugging skills.
• Strong leadership, communication, and collaboration abilities.
• Ability to thrive in a fast-paced, agile development environment.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Subsidized insurance coverage for medical and life insurance
• Great lifestyle - free weekly lunch and many more
• Hybrid working arrangement