Total 192 Customer Service job vacancies in East Jakarta Industrial Park Plot 8.l No.1

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.

Responsible for Information desk activities (including guest queries, information, mail, and messages).

Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.

Provide general information to customers and guests in a good and helpful manner.

Identify ways of increasing the Hotel’s overall profitability within the section.

Know how to explain the hotel and network pricing policy to guests.

Know how to present the sales pitch for the various network products and hotel services.

Systematically offer the hotel’s services to guests upon their arrival.

Strive to implement the Accor Vision and demonstrate active use of the Accor Values

We are seeking a passionate Customer Experience Intern who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience Intern at Stockbit, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any pertinent updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

• Fresh graduates or final-year students in Finance, Business Management, or any related fields
• Strong interest in investment and capital markets (especially Stocks)
• Excellent written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to type quickly with minimal errors
• Customer-oriented mindset with a passion for delivering excellent service
• Able to work in shifts
• Ready to join us ASAP
• Having a capital market license is a plus.

• Supportive teammates

• Broaden your knowledge in financial investment

1. Memiliki pengetahuan yang memadai dan terkini atas semua produk dan layanan klien serta kebijakan dan Pedoman yang mengatur aktivitas Contact Center
2. Menyampaikan secara benar informasi mengenai produk dan layanan yang tersedia
3. Memberikan penjelasan dan/atau penyelesaian yang terbaik atas permohonan dan/atau keluhan yang disampaikan Pelanggan.
4. Agent tidak diperkenankan untuk menjanjikan kepada pelanggan bahwa tindak lanjut atas keluhan yang disampaikan akan sesuai dengan permintaan Pelanggan.
5. Menangani permohonan dan/atau keluhan pelanggan sesuai dengan SLA yang ditetapkan. Apabila permohonan dan/atau keluhan pelanggan tidak dapat ditangani, maka diteruskan kepada Supervisor / Team Leader untuk ditindaklanjuti.
6. Mencatat setiap permohonan dan/atau keluhan yang diterima pada sistem aplikasi Contact Center.
7. Meneruskan kepada Supervisor / Team Leader permohonan dan/atau keluhan yang tidak dapat dipenuhi / diselesaikan.
8. Tidak akan melakukan dan/atau tidak melakukan sesuatu yang merugikan dan atau mengganggu citra, nama baik dan atau reputasi klien maupun perusahaan.
9. Tidak menggunakan data dan informasi milik klien atau perusahaan untuk kepentingan diri sendiri ataupun pihak lainnya.
10. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri
11. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri
12. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem ManajemenKeamanan Informasi PT. Jaring Synergi Mandiri

A Laku6 internship is unlike any other. Our interns are quick on their feet, resourceful, adaptable and learn a heck lot in a short amount of time. If you're looking to make an impact and get your hands dirty with a myriad of opportunities, this is the adventure for you.

As a D2C Business Development Intern, you'll get the chance to develop practical work experience in a tech company and get involved in exciting projects that have direct impact to our business.

During this 6 months internship you will have the opportunities:

• To learn and support plan, execution, and pivot growth experiments on online re-commerce business especially in direct to customer sales strategies
• Be responsible for the daily updates of business performances tracker
• Measure and analyze performances of business funnel and other tracker to help business team to have a full view on business performance
• Working closely with Product team to assist on going or future product development needed based on each business units needs and learnings
• Working with the different teams from product, marketing, customer support, legal, finance sales and operation

• Technical problem diagnosis and analysis

• Performing performance optimization

• Working closely with product team to handle a bug issue release

• Researching or Debugging technical issues

• Writing reports regarding product problems

• Reviewing product change requests

• Monitoring daily issues and giving solutions to clients

• Analyzing daily issues and recommending improvement

• Leading and Managing daily issue update from team members

KUALIFIKASI :

- Min Pengalaman Sebagai Agronomist selama satu tahun dan memiliki pengetahuan tentang benih jagung lebih disukai

- Pendidikan minimal D3

- Memiliki Kendaraan motor dan SIM Aktif

- Menguasai Area penempatan di Area Karo

- Maksimal usia 30 tahun

Deskripsi 

- Menjalankan Program-program master demo produk perlindungan tanaman dan atau benih di lapangan sesuai dengan protokol dan jadwal demo

- Mengelola hubungan baik dengan petani cooperator demo dan memastikan terpeliharanya jadwal pemeliharaan, pengamatan, keamanan, plot master demo

- Membuat laporan kemajuan pelaksanaan tugas dan mengelola data pengamatan

- Mendukung dan membantu Market Development Agronomist sebagai Stewardship Area Committee

- Selalu bertindak sesuai standar keselamatan berkendara sesuai dengan yang telah ditetapkan PT Bayer Indonesia Maupun Kepolisian

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across ASK region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Create and drive a value realization plan for customers
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

Posisi: School Support Officer

Area: Medan

1. Memelihara hubungan baik dengan sekolah;
2. Membantu sekolah dalam meningkatkan sistem belajar mengajar dengan memanfaatkan Quipper School Premium;
3. Memberikan layanan konsultasi terkait penggunaan Quipper School Premium dengan memanfaatkan ilmu pendidikan (metode belajar, pedagogi) sebagai dasar untuk meningkatkan sistem belajar-mengajar;
4. Menyediakan laporan dan evaluasi penggunaan;
5. Menerima masukan dari guru dan menyampaikannya ke tim terkait; dan
6. Membantu guru dan siswa untuk mengatasi masalah terkait penggunaan Quipper School Premium.

1. Engage with our key merchants and help resolve issues and inquiries
2. Proactively spot and correct any issues that could affect customer satisfaction or retention
3. Maintain a positive, empathetic, and professional attitude toward customers at all times
4. Identify customer needs and help customers use specific features and increase the adoption rate

• Serve customers by telephone, face to face and email
• Maintain the confidentiality customer privacy including complaints or requests from customers
• Provide solutions to customer complaints
• Make a complaint report or customer request
• Establish good communication with customers

Purpose:

The CPS Regional Commercial Associate Director will drive revenue growth from regional clients across the APAC region, meeting daily, weekly, monthly, quarterly, and annual goals and Operating Plan (OP). They will manage and expand a diverse regional client portfolio, with a strategic focus on reclaiming market share from competitors.

This crucial position also including managing the commercial aspect of CPS new initiatives in the APAC region. The responsibilities entail identifying new initiatives for sustainable business expansion, collaborating closely with the product leadership team to design and execute the new initiatives effectively, and ensure a strong Go to Market (GTM) of the new initiatives to maximize the return on investment.

The role will report to the Asia Pacific Commercial Lead, as part of the APAC CPS Senior Leadership team for NIQ. They will work closely with in market CPS commercial lead, and wider CPS team including but not limited to Product, Customer Success, Operation & Technology team. The individual also expected to lead best practices sharing as we work to improve commercial operations across APAC with the overall aim to deliver commercial excellence and overall business growth.

Responsibilities:

Financial Management

• Take ownership of achieving the Operating Plan (OP) targets for regional clients and cross-country contracts which including proactively identify revenue gaps and devise plans for closing the gap - ensuring achievement of OP is always top of mind.
• Take the lead in orchestrating and delivering proposal for regional clients and cross-country contracts including managing major competitive pitches. This entails lead sales pitching and proposal presentation.
• Ensure accurate forecasting of daily, weekly, monthly, quarterly, and annual OP, in collaboration with in market commercial lead.  Coordinate annual OP setting with realistic yet ambitious target.

Client Acquisition

• Devise and implement strategies focused on reclaiming market share from competitors. Working closely with Global Takeaway team to review and track takeaway opportunities from competitors.
• Actively identify new regional/cross-country clients we can target and outlining actions required to acquire the client. Work closely and influence others to secure support and investment as required.
• Monitor competitor activity to stay informed on competition landscape. This involves regularly analysing competitor strategies, product offerings, pricing tactics, and marketing campaigns.

Business Development

• Champion NIQ CPS product and service to both internal and external clients; and make sure they are exposed to our best and latest thinking, and new development in CPS i.e. Panel on Demand
• Develop brilliant and slick sales material for APAC region with strong articulation of NIQ CPS positioning and benefits.
• In collaboration with cluster/country commercial lead, encourage and empower local ADs to sell CPS by fostering a collaborative environment with the necessary tools, training, and sales resources.

New Initiatives

• Actively identify opportunities for new initiatives that can drive CPS's long-term and sustainable growth in the APAC region by understanding and addressing clients' unmet needs.
• Lead the planning and implementation of the commercial aspects of new initiatives, including but not limited to opening new panels, launching new products and services, and coordinating marketing communications and PR effort.
• Monitor, review, and ensure revenue target is achieved to maximize return on investment across all new initiatives. Work closely with the Country/Cluster Lead and in market commercial lead to align projections with actual performance.

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

Essential Experience / Criteria:

1. Pengalaman 0-1 tahun di bidang bisnis atau pemasaran terkait.
2. Kemampuan komunikasi yang solid dengan para pemangku kepentingan.
3. Bersedia melakukan perjalanan jika diperlukan.

Desirable Experience / Criteria:

1. Memiliki pemahaman tentang kondisi lokal.
2. Jaringan yang luas.
3. Memiliki semangat tinggi untuk memulai inisiatif sendiri.

- Membantu proses loading dan unloading unit DT 

- Mengarahkan unit DT selama proses perpindahan dari tempat loading dan unloading

- Membantu perawatan unit DT

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

- Membantu proses loading dan unloading unit SCT 

- Mengarahkan unit SCT selama proses perpindahan dari tempat loading dan unloading

- Membantu perawatan unit SCT

As a Data & Tech Support. The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement/expense for Indonesia. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and Database management.

Responsibilities:

• Helpdesk Support:
  • Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat.
  • Identify, prioritize, and resolve issues related to hardware, software, systems, and network.
• Data Management:
  • Ensure effective data management practices for Indonesia office.
  • Collaborate with relevant teams to address data-related challenges and ensure data integrity.
• Identity and Troubleshooting:
  • Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues.
  • Escalate complex problems to higher-level support for further analysis and resolution.
• Collaboration:
  • Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs.
  • Act as a liaison between different departments to streamline communication and problem resolution.
• IT Asset Procurement and Expense Processes:
  • Manage the IT asset procurement and expense processes.
  • Collaborate with vendors to obtain competitive pricing and negotiate favorable terms.
  • Provide input on cost estimates for IT budget, ensuring alignment with organizational goals.

• Assist F&F team by receiving and handling inquiries from prospect and customers.
• Manage the relationship of existing accounts by proactively anticipating and responding to their needs.
• Maintain and manage quotations and rate validities through the quotation system.
• Ensure a fast response to quotation requests and advise the customer on transport options (operations, contingencies, insurances, customs, routing, review routing provided by MO, carry out quotation, set validity, include terms and conditions) .
• Maintaining buying rates and negotiate with procurement to meet customers’ expectation.
• Follow-up with customers on quotations to ensure feedback and a high success rate.
• Handle rate requests from network and requests from regional.
• Support sales in establishing SOPs as per customer's needs and ensure transfer to customer operation support.
• Act as the bridge to operations and provide feedback for continuous improvement of services. – needs to be reviewed.
• Handle resolution of customer complaints through further investigation with concerned parties – needs to be reviewed.

• Fresh graduate/undergraduate students in marketing/any major from recognized university or relevant qualification.
• Excellent communication & negotiation skills.
• Good interpersonal skills & teamwork.
• Customer Focus, customers interest first and provides impeccable service at all times.
• Motivated self-starter with good organization skills and ability to multi-tasking.
• Good understanding of product knowledge (Logistics, Supply Chain, Freight and Forwarding, Incoterms, etc.)
• Proficient Microsoft Office (Outlook, Excel, Power Point).

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

• Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health or equivalent
• Experience in Operation min 3 years
• Proficiency in English
• Strong leadership, motivation and managerial skills
• Good communication and interpersonal skills.
• Strong build networking & Customer Relationship
• Willing traveling to Bekasi, Cikarang, Bandung, Surabaya

Job Description :

• Ensure the standar quality service according to the company regulation
• Ensure Audit Process to the costumers running well
• Manage, Control and Develop Service Team
• Provide training to the Service Team

• Attractive remuneration & Incentive
• Training
• Career path

Receptionist, Front Office

Bertugas untuk menjawab panggilan telpon dari pelanggan untuk menyelesaikan masalah yang dialami oleh pelanggan, untuk kemudian diberikan solusi dari permasalahan tersebut

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Area Industry South

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

• Handle Product Masterfile and other integration related queries with clients and internal stakeholders
• Coordinate with BI and/or Product team to solve discrepancy on data reconciliation and make sure the data recorded in the system is up to date
• Drive analysis and insight on current products and support market research on targeted client
• Assist in product configuration based on business requirements, analyze changes and making sure the end-to-end results are per expectation
• Perform monthly invoice reconciliation for existing clients and partners
• Compile documentation such as correspondence and legal documentation to ensure projects are tracked properly
• Coordinate with the Claims and CS team to resolve problems/ blockers regarding claims/ queries from clients
• Report to Business Development Managers in providing support for proposal preparation among other key activities
• Liaise with the Business Development Managers in providing support

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C, disenangi memiliki SIM A
• Penempatan : Pasuruan

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Job Description :

• Menerima, merekap dan merekam seluruh keluhan dan informasi dari pelanggan
• Menjalankan program-program Customer Care yang ada
• Membina hubungan baik dengan kantor pusat dan pelanggan
• Melakukan input sistem seluruh keluhan dan informasi dari pelanggan yang diterima melalui Call Center dan mendistribusikannya ke cabang
• Memastikan bahwa semua keluhan ditangani sesuai dengan SOP
• Secara aktif memberikan informasi ke Departemen terkait sehubungan dengan kepuasan pelanggan
• Filling dokumen

• Minimal D3 Semua Jurusan, disukai D3 Administrasi
• Memiliki kemampuan komunikasi dan bahasa Inggris yang cukup
• Disukai memiliki pengalaman telemarketing / call center / customer care minimal 1 tahun
• Memiliki kemampuan administrasi yang baik
• Bersedia ditempatkan di Sidoarjo

• Gaji pokok
• Career path
• BPJS Kesehatan & Ketenagakerjaan
• THR
• Bonus
• Insurance