Total 147 Customer Service job vacancies in o522 kcp jakarta cempaka putih 68 cpk

• Membantu apoteker dalam menjalani pelayanan kefarmasian, meliputi: penerimaan resep, pengerjaan resep, dan penyerahan obat
• Membantu apoteker dalam melakukan distribusi atau penyaluran sediaan farmasi
• Memberikan informasi berkaitan dengan meliputi: cara pakai obat, kegunaan obat, cara penyimpanan obat, dan hal- hal yang harus di perhatikan selama penggunaan obat
• Membantu apoteker dalam membuat laporan harian dan bulanan untuk pendapatan apotek
• Mencatat obat kosong yang sesuai dengan kebutuhan di buku defecta untuk pengadaan
• Mencatat obat yang mendekati expired date minimal 3 bulan ke depan dari bulan berjalan

• Melakukan pemeriksaan radiologi hingga memperoleh hasil gambaran   setiap pasien
• Menginput hasil bacaan foto rontgen dari dokter radiologi kedalam sistem
• Melakukan kalibrasi pada peralatan radiologi secara berkala setiap 1 tahun
• Melakukan Uji Kesesuaian alat X-ray secara berkala setiap 4 tahun
• Melakukan koordinasi dengan pihak terkait mengenai perizinan radiologi ke   Bapeten.
• Koordinasi dengan bagian terkait dalam pengiriman TLD badge ke NuklindoLab secara berkala setiap 3 bulan
• Melakukan koordinasi dengan bagian lainnya mengenai pelayanan pemeriksaan kesehatan.
• Mempersiapkan peralatan untuk pelayanan radiologi onsite
• Menjaga dan mengawasi pemeliharaan peralatan yang ada di radiologi
• Membuat laporan kunjungan pasien radiologi.

Overview

Employee is able to apply a broad range of theories, concepts, principles, and methodologies to assignments involving complex features. The employee plans and completes the assignments independently. Work is reviewed for overall technical soundness.

Responsibilities: 

• Lead troubleshooting for sales team regarding customer orders, account statuses and other relevant problems

• Support the sales team in understanding and navigating internal sales processes.

• Monitor renewal opportunities in SFDC to ensure they are closed in a timely manner.

• Assist in the creation of contracts and other documentation as required.

• In collaboration with SEBM team, pull together proposal and tender documentation for sales team on request

• Assist in maintaining accurate and up-to-date data by entering information, performing data cleanup tasks, and addressing data quality issues.

• Ensure that all necessary information for reporting is accurate, readily available, and effectively supports reporting and analysis requirements.

• Collaborate with Accounts Receivable and sales teams to ensure seamless billing and collection processes.

• Partner with Sales Operations and Sales Enablement providing feedback on processes based on frontline experiences, helping to refine and adjust them for better usability and effectiveness.

• Partner with Sales Operations and Sales Enablement providing practical feedback on tool usage, assist in troubleshooting, and ensure that tools are used effectively in daily operations.

• Assist the sales team with mass customer mailings via Groove for announcements and event invitations.

• Assist in the onboarding of new staff and provide ongoing support to help them navigate processes and tools effectively.

• Assist in any other activities that are required at short notice to enable the sales team to succeed.

• Able to Interact with Indonesia goverment bodies and is familar with all procurement systems and processes and is capable of finding the answer.

Persyaratan :

• Pendidikan minimal D3 atau S1 dari semua jurusan .
• Berpengalaman minimal 3 tahun dalam pelayanan konsumen produk atau jasa, diutamanakan di bidang Property Developer.
• Memiliki kemampuan yang baik dalam berkomunikasi, menangani komplain dan presentasi.
• Mampu berfokus pada kepuasan konsumen dan mampu menyesuaikan diri untuk merespons berbagai tipe karakter konsumen.
• Mampu bekerja multitasking, memprioritaskan pekerjaan utama, dan mengelola waktu kerja dengan efektif.
• Bersedia ditempatkan di Tenjo dan Jakarta Barat

Tanggung Jawab: 

• Membina hubungan baik dengan konsumen.
• Menangani keluhan konsumen baik melalui email, telepon atau tatap muka.
• Melakukan penanganan dan monitoring dalam proses terkait pesanan unit, pengembalian uang, ataupun pertukaran unit dengan unit Agung Podomoro lainnya.
• Menyusun laporan harian, bulanan ataupun tahunan tentang kepuasan pelanggan secara keseluruhan.

• Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and information
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly
• Perform night audit reporting
• Provides any tourism information related to apartment's surroundings
• Perform any other duties as required and directed by the Guest Services Manager or Management

• Handle library operation services (circulation, membership, photocopy machine services, reception etc.)
• Assist librarian for library processing (labeling and shelving)
• Assist librarian to conduct library event
• Help library stock checking (opname)
• Any other duties as instructed by the supervisor

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Respond to customer chat according to Customer Service SLA (Service Level Agreement).
• Provide clear, accurate, and helpful information about products, orders, and policies.
• Provide detailed product information, including specifications, availability, and pricing.
• Assist customers in comparing products and making informed purchasing decisions.
• Reach out to customers proactively to provide updates on order status, promotions, and new products.
• Notify customers of any delays or issues with their orders and offer solutions.
• Assist customers with placing orders, including helping them in selecting products and completing transactions.
• Provide updates on order status and estimated delivery times.
• Resolve customer issues related to orders, such as delays, incorrect shipments, damaged products, and lost packages.
• Handle return and refund requests in accordance with marketplace policies.
• Process returns and refunds efficiently and communicate the status to customers.
• Foster positive relationships with customers to enhance their experience and encourage repeat business.
• Show empathy and understanding in all customer interactions to build trust and loyalty.
• Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and other key performance indicators (KPIs).

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Responsibility :

1. Coordinating with service at branch offices in performing service hygiene and pest control work

2. Receiving customer complaints and informing the complaint to the service team at the branch for follow-up and treatment / inspection

3. Assisting the sales team in presenting product introduction and pest awareness to customers

4. Assist the sales team in making service / treatment work schedules and monitoring actual treatment to customers

5. Assist the service team in conducting inspections and making work reports requested by customers

6. Attend coordination meetings that discuss the progress of work requested by customers

7. Assisting the administration team to collect evidence of service (docket) which has been done by the service team at the branch

8. Assist regional NKAs to carry out surveys and cooperate with branches for the implementation of work

9. Ensure that regional NKA customers receive service quality according to standards

10. Assist regional NKA customers in facing food safety audits

1. Bachelor Degree from Biology, Entomology, Kesehatan Masyarakat or Agriculture
2. Fresh graduates or 1 year of experience
3. Active in English
4. Having driving license
5. Having knowledge about pest control
6. Having leadership, communication and presentation skill
7. Experience to operating computer especially Microsoft Excel
8. Willing to travel

1. Attractive monthly base salary
2. Training & Development

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM A & SIM C
• Penempatan : Jakarta Selatan dan sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

• To support and sales to the customer by telephone or electronically such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
• Respond promptly to customer inquiries.
• Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
• Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
• Maintain customer databases and manage administration.
• Organize workflow to meet customer timeframes.
• Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications and registration of new customer accounts.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Provide feedback and point out problematic areas to the leader to constantly improve internal processes. 

Requirements & Experiences :

• Bachelor degree, High school diploma, general education degree or equivalent are welcome to apply.
• Willing to work in shifting schedule (weekday, weekend, and public holidays).
• Good Interpersonal skills (listening, communication and positive motivation).
• Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, Google Review, Marketplaces such as Tokopedia & Shopee).
• Knowledge of administrative procedures.
• Familiarity with Google Suites & Microsoft Office.
  

What you should be :

• A passion for the brand and empowering women.
• Growth mindset.
• An interest in fashion and general female consumer products.
• An ability to think & work strategically and systematically.
• Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
• A self-starter, proactive and hands-on approach. Get it done right, and fast!
• Strong project management, multitasking and execution abilities.
• A fun, energetic and charismatic personality.

• Researching and creating weekly two-wheeler market news (OEM, regulation, mobility trends and start up, and potential customers).
• Assisting with research and cultivate information related to two-wheeler.
• Supporting in administrative duties related with two-wheeler division
• Supporting marketing activities
• Supporting market research based on data

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Selling Product

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish a good public relationship with all guests.
• Provide guests with the most accurate and up - to date information at all times.
• Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

• Handle library operation services (circulation, membership, photocopy machine services, reception etc.)
• Assist librarian for library processing (labeling and shelving)
• Assist librarian to conduct library event
• Help library stock checking (opname)
• Any other duties as instructed by the supervisor

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Lampung & Palembang

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Dumai

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Laki-laki
• Lulusan SMA/K/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Bersedia penempatan di Pekanbaru

• Gaji Pokok
• Tunjangan
• Insentif

We are currently looking for an enthusiastic and qualified individual to join the team as Governance Support Officer. In this position, you are responsible to monitor and support the organisation's compliance (legal, tax, donor and policy coherence oversight), corporate risk and control, contracting and procurement project execution, and country logistics to ensure the organisation, country and project teams are compliant to SNV’s policies and procedures, legal, tax and donor contractual requirements.

Key Deliverables

1. Timely and quality reporting for the MoU, including RIK planning and reporting as follows:
   1. Gather relevant data (project, finance, HR) for the purpose of country planning and reporting to Government of Indonesia at national, provincial and district levels.
   2. Write planning and (semi) annual progress reports with inputs from project managers and management to be submitted to the Government of Indonesia as part of the MoU. 
2. Coordinates with relevant ministries in monitoring of the operational permit (MOU) and on the work permit for foreign employees.
3. Responds adequately to information requests from government partners regarding SNV projects.
4. Organize coordination and monitoring meetings of projects in close collaboration with Project Management of SNV as required in agreements with the Government of Indonesia.
5. Actively engage with PMs to regularly update the internal SNV website and support with other government related communications, where required.
6. Trainings or information sessions on the MoU and RIK progress provided as needed, in accordance with SNV’s annual plan.
7. Critically assess SNV's Legal risk exposure in the Country.
8. Conduct legal analysis and provide written advice on legal matters (regarding legal sources/ jurisprudence, etc.).
9. Attend meetings with donor organisations on contract discussion, if needed.
10. Provide advice on compliance with laws and regulations in Indonesia.
11. Support in reporting to the manpower department.
12. To maintain contract database and organise executed versions of contracts.

Are you passionate about technology and streamlining HR processes? We are seeking a detail-oriented and organized individual to join our team as aPeople Service & General Affair Associate to join our dynamic team at AMODA, a leading construction technology company. As a People Service & General Affair Associate, you will play a vital role in supporting our employees and ensuring their satisfaction and well-being. You will be responsible for handling a wide range of HR tasks, including HRIS, onboarding and offboarding administration, benefits administration, GA supervision, and others.

Job Responsibilities

• Maintain and manage employee data in our HRIS, ensuring accuracy and confidentiality.
• Facilitate seamless onboarding and offboarding processes for new and departing employees.
• Configure workflows and data fields within the HRIS to automate HR processes.
• Generate reports and analyze HR data to identify trends and support informed decision-making.
• Oversee office management aspects such as supplies and stationery.
• Maintain and upkeep office assets, Manage business travel and accommodations, process vendor payments and invoices  with the General Affair Officer.
• Prepare and process HR documents, such as reference letters, employment certificates, and other documents related to employment.
• Provide administrative support for various other HR tasks.

• 3+ years of experience in HR or General Affair, with some experience using HRIS systems.

• Strong understanding of HR processes and data management.
• Proficiency in HRIS software and systems configuration.
• Ability to work independently and as part of a team.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills in Bahasa and English.
• Detail-oriented, organized, and with strong time management skills.

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.