Total 14 office administrator job vacancies in Others category in Indonesia

· Responsible in directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.

· Direct the Front Office Operation on the absence of the Front Office Manager

· Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office

· Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards

· To Plan and prepare work schedules for Front Desk Manager, Reservation Supervisor, Chief Operator, Bell captain and Business center Secretary

· Authorize the acceptance of traveler cheques, cash advance, rebates, paid out, refunds on the basis of established procedures

· To work closely with and inform the Front Office Manager of any unusual activities that occur daily

· Monitor and control the rooms situation in connection with reservations, daily occupancy and rooms availability to ensure maximum revenue through effective yield management

· Make sure that each section head at the Font Office Department attends the daily meeting chaired by FOM of Assistant FOM

· Be familiar with all Accounting Standards and Procedures pertaining to rooms revenues and advice staff concerned to adhered to them in daily operations

· Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.

· Participate in the inspection and checking the preparation for VIP's and ensure that they will receive proper treatment as VIP during their stay within Hotel

· Monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve service and guest satisfaction at the Front Office Department. Consult with Front Office Manager prior to doing so

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues 

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift 

• Conduct daily briefings and ensure that all pertinent information is well received by team members 

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions 

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to 

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible 

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

• Liaise with Finance Department to ensure that credit procedures are properly carried out 

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue 

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling 

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards 

• Handle all guest correspondences and ensure prompt follow-ups 

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times 

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues 

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift 

• Conduct daily briefings and ensure that all pertinent information is well received by team members 

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions 

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to 

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible 

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

• Liaise with Finance Department to ensure that credit procedures are properly carried out 

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue 

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling 

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards 

• Handle all guest correspondences and ensure prompt follow-ups 

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times 

• Constantly monitor team members’ appearance, attitude and degree of professionalism 

• Prepare detailed induction programs for new employees 

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business 

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service  

• Prepare payroll and gratuity reports  

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication  

Front Office Manager
First impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activitiy

What you will be doing:

• Develop, conduct maintain all  training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

• Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation.

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
• Formalize and improve work processes.
• Follow corporate guidelines for operations reconciliation.
• Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
• Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
• Handles guest complaints and assists in resolution.
• Communicates with appropriate department regarding any concerns or deficiencies.
• Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
• Thorough knowledge of emergency procedures and general crisis situation procedures.
• Complete all other duties as assigned by the Front Office Manager.

This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed 
• Personally welcomes VIP guests in a polite and attentive manner
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team
• Checking the discrepancies report from Housekeeping
• Is capable of moving people from their rooms and handling difficult situations
• Ensure that Evalpack procedures are well implemented and respected

What you’ll do…

• Ensure all our guests feel they are treated as individuals and will want to return.
• Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
• Ensure that all hotel Standard Operating Procedures are trained and adhered to.
• Monitor the performance of the team and give regular feedback.
• Ensure a good relationship is maintained between Front Office, Housekeeping and Engineering-Maintenance, also Sales and Marketing.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Be fully aware, and competent in, all health and safety security procedures and policies.
• Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Responsible for the accurate completion of all Talent and Culture documentation including attendance, schedule, recruitment, disciplinary, grievance and appraisal documentation.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and vendors.
• Foster and promote a good working relationship with our Food & Beverage Service.

1. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
2. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
3. Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
4. Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
5. To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
6. Maintain inter-departmental relationships to ensure seamless customer service
7. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
8. Schedule and regularly conducts routine inspections of areas under his/her control
9. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
10. Know system recovery procedures
11. Interpret computer reports
12. Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
13. Continually check the accuracy of guest in house account
14. Approve upgrades and special amenities
15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
16. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
17. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
18. Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
19. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
20. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
21. Works with Talent and Culture on manpower planning and management needs.
22. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
23. Maintain good relation with vendor and local community.

Areas of Responsibility:

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control

• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community.

Front Office Manager
First impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Develop, conduct maintain all  training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

• Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation.