Total 17 help desk specialist job vacancies in Indonesia

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Title: Front Desk Agent 

Reports To: Front Desk Supervisor/Front Office Manager 

Supervises: None  

General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. 

Specific Responsibilities: 

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.  Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. 

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. 

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. 

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. 

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. 

• Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service. 

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 

• Maintains a friendly, cheerful and courteous demeanor at all times. 

• Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. 

• Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. 

• Relays art exhibition information to guests. 

• Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. 

• Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. 

• Performs other duties as assigned, requested or deemed necessary by management. 

• Knows standard cash handling procedures and knowledge of computerized cash register systems. 

• Must be fluent in English. 

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 

• Standard office equipment including but not limited to:  telephone, copier, cash register, PC, fax machine, and PBX machine. 

• Must pass a background check. 

Education/Formal Training 

• High School diploma or equivalent 

Experience 

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.  

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

COME AS YOU ARE AND SHOW HOW YOU CARE!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
• You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
• You'll handle customer complains and feedback according to "Oops! its messed up".
• You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You’ll be aware of room status and also the competitors’ status.
• You’ll optimise the occupancy rate and average room rate.

The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.

What you will be doing:

• Ensures each guest receives a warm and welcoming reception, and a fond farewell according to all Sofitel Standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests in a timely manner and ensures follow up is completed
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Enrolls new ALL members and updates ALL profiles as required
• Remains observant and responds to each guest who approaches the Front Desk

• To be available at all times to deliver service beyond expectation.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Responsible for smooth check-in, check-out, posting all transactions and reporting.

• To be available at all times to deliver service beyond expectation.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Responsible for smooth check-in, check-out, posting all transactions and reporting.

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

Job Purpose

This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions.

Primary Responsibilities

Front Office Operation

• Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay
• Gives priority to guest relations, while taking care to respect administrative procedures
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Takes care of the arrival and departure processes for guests in compliance with internal procedures
• Maintains excellent relations with the welcomers, ensuring their activities complement each other
• Informs guests about the formalities, any particular conditions relating to their stay and the services available
• Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team
• Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
• Receive telephone calls and take messages for guests who are out
• Alert Security or Duty Manager of suspicious looking person(s) / articles

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Handle guest requests, questions and concerns effectively and promptly
• Upholds the highest standard of internal and external customer service at all times

•Assist guests with check in and checkout, as well as other cashiering duties

•Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

•Handle guests’ complaints and comments tactfully and efficiently

•Handling guests’ mails, messages, and answering of phone calls

•Maintain a high standard of personal appearance and hygiene at all times

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

What you will be doing: 

• Take initiative to add a personalized experience
• Consistently offering friendly, professional, and proactive guest service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
• Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards 
• Maintaining a safe working environment and following all safety policies and procedures

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.