Total 8 service operations manager job vacancies in bojong gede bogor regency

1. Guest Interaction:

   • Greet guests upon arrival at the hotel restaurant, bar, or café.
   • Provide information about food and beverage menus, specials, and promotions.
   • Assist with reservations, special requests, or specific dietary needs of guests.
   • Handle any guest complaints or issues regarding food and beverage service, ensuring prompt resolution and satisfaction.

2. Customer Service:

   • Ensure all guests receive attentive, friendly, and professional service.
   • Monitor the dining experience to ensure that guests are enjoying their meal and their needs are met.
   • Maintain a welcoming and positive attitude to enhance guest experience.

3. Coordination with F&B Staff:

   • Communicate guest preferences and requests to kitchen staff and service personnel.
   • Work closely with the F&B team (waiters, bartenders, chefs) to ensure smooth service and efficiency.
   • Assist in managing guest orders and seating arrangements.

4. Problem Solving:

   • Resolve guest complaints or service issues in a polite and efficient manner.
   • Offer alternatives, compensation, or special attention to maintain customer satisfaction.

5. Reservation Management:

   • Assist with managing restaurant reservations, ensuring efficient seating and minimizing wait times.
   • Confirm reservations and follow up as necessary.

6. Administrative Duties:

   • Maintain accurate guest records, including preferences and feedback.
   • Handle guest requests for dining arrangements, private events, or special functions.

7. Promotions and Upselling:

   • Promote F&B offerings, such as new menu items, seasonal specials, and events.
   • Upsell drinks, desserts, or higher-value menu items to enhance revenue.

8. Hygiene and Cleanliness:

   • Ensure the restaurant or dining area is clean, well-organized, and aesthetically pleasing.
   • Monitor food safety standards and cleanliness in the F&B area.

9. Event Coordination:

   • Assist in organizing and coordinating special events such as banquets, conferences, or private dinners.
   • Collaborate with the events team to ensure smooth operations.

10. Training and Support:

    • Provide guidance and support to junior F&B staff, ensuring they understand hotel service standards and guest expectations.
    • Participate in training programs to stay updated on best practices in guest relations and service.

1. Sales and Revenue Generation

• Develop Sales Strategies: Design and implement sales strategies to meet or exceed sales targets.
• Customer Acquisition: Identify and approach potential clients or customers for corporate accounts, events, and bulk orders.
• Account Management: Handle existing client relationships, ensuring repeat business and customer satisfaction.
• Sales Presentations: Present the company’s F&B offerings to prospective clients through meetings, phone calls, or emails.
• Promotions: Plan and execute special offers, promotions, and discounts to attract customers.

2. Market Research and Analysis

• Industry Trends: Stay up-to-date with the latest trends in the F&B industry and consumer preferences.
• Competitor Analysis: Monitor competitors’ offerings, pricing strategies, and promotions to stay competitive.
• Customer Feedback: Collect and analyze feedback from customers to improve sales strategies and product offerings.

3. Sales Administration

• Order Management: Process and track sales orders, ensuring timely delivery of products.
• Reporting: Prepare regular sales reports, forecasting, and performance analysis to share with senior management.
• Database Management: Maintain and update customer databases and sales records.
• Contracts and Agreements: Handle the negotiation of contracts, terms, and pricing with clients.

4. Relationship Building

• Networking: Build and maintain relationships with key clients, suppliers, and business partners.
• Customer Service: Address client concerns or complaints promptly, ensuring a high level of customer satisfaction.

5. Collaboration

• Team Coordination: Work closely with other departments like marketing, product development, and operations to ensure smooth service and effective sales.
• Event Coordination: Collaborate with event managers or catering teams to provide customized F&B services for events.
• Marketing Support: Assist the marketing team with campaigns, advertisements, and other promotional materials.

6. Budget Management

• Sales Forecasting: Assist in setting sales targets and budgets for the F&B department.
• Cost Control: Help in managing pricing strategies and margins to ensure profitability.

7. Customer Education

• Product Knowledge: Have in-depth knowledge of the F&B products or services offered by the company and educate clients on the menu, ingredients, or sourcing.
• Tasting Events: Host or participate in tastings or promotional events to educate customers about new products or services.

8. Training and Development

• Training Junior Sales Team: Onboard and train new sales staff to maintain high performance and company standards.
• Self-Improvement: Continuously seek professional development opportunities to improve sales techniques and knowledge.

Sales Manager - Wedding and Social Event:

• Attract and engage clients by promoting the hotel as the ideal venue for weddings and social events.

• Customize event packages and coordinate with internal teams to ensure seamless execution.

• Drive revenue growth by meeting sales targets and staying competitive in the market.

• Develop and Execute Digital Marketing Strategies:

  • Create and implement integrated digital marketing strategies to drive business objectives (brand awareness, lead generation, sales, etc.).
  • Analyze customer insights and market trends to develop targeted campaigns.
  • Monitor and optimize digital marketing strategies for maximum ROI.

• Campaign Management & Optimization:

  • Lead and manage paid advertising campaigns across platforms (Google Ads, Facebook, LinkedIn, etc.), focusing on budget optimization, audience targeting, and ad copy creation.
  • Develop SEO strategies to improve organic search rankings and increase web traffic.
  • Plan, create, and execute email marketing campaigns, ensuring high open and conversion rates.

• Content Strategy & Execution:

  • Work with content teams to develop engaging content for blogs, social media, videos, and website copy.
  • Oversee content calendar creation and ensure content aligns with overall marketing strategy and brand guidelines.

• Analytics and Reporting:

  • Analyze and report on the performance of digital marketing campaigns (using tools like Google Analytics, SEMrush, HubSpot, etc.).
  • Use insights and data to make informed decisions and optimize ongoing campaigns.
  • Track key performance indicators (KPIs), including conversion rates, click-through rates (CTR), ROI, and customer acquisition costs (CAC).

• Cross-functional Collaboration:

  • Collaborate with internal teams, such as sales, product, and design, to ensure alignment of marketing efforts with broader business goals.
  • Work with external agencies or freelancers when necessary to execute campaigns or develop creative assets.

• Stay Updated on Industry Trends:

  • Stay current with digital marketing trends, tools, and best practices to maintain a competitive edge.
  • Experiment with new marketing techniques and strategies to drive innovation.

A Duty Manager in a hotel is responsible for overseeing daily operations and ensuring guest satisfaction. This role includes managing staff, addressing guest inquiries and complaints, coordinating with various departments, and ensuring compliance with hotel policies and procedures. The Duty Manager also handles emergencies and resolves issues that may arise during their shift. Strong leadership, communication, and problem-solving skills are essential for effectively managing the hotel's operations and maintaining a positive guest experience.

Food & Beverage Manager
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests"

•Oversee the design, deployment, and maintenance of the organization's IT infrastructure, including hardware, software, and networks.

•Manage the IT budget, optimize costs, and ensure efficient allocation of resources for IT projects and operations.

•Collaborate with external vendors and internal stakeholders to procure technology solutions, manage contracts, and align IT initiatives with business needs.

• Identify and cultivate potential leads through various channels and networking.
• Conduct thorough needs assessments and provide personalized solutions to clients, highlighting the unique features and benefits of our offerings.
• Communicate effectively with clients, showcasing a comprehensive understanding of the luxury real estate market, and delivering compelling sales pitches.
• Utilize a consultative approach to convert potential leads into satisfied clients.
• Meet and exceed sales targets and revenue goals on a consistent basis.
• Prepare and present sales contracts and other necessary documents to clients.
• Ensure that all sales activities are conducted in accordance with company policies and ethical standards.
• Generate quality leads and constantly update database of Potential guests
• Provide sufficient information on company’s products to investors/buyers. 
• Ensure provision of proper after sales support and services to clients
• Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.