Total 519 job vacancies by AccorHotel

• To develop and maintain a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensure annual review to accurately reflect any changes.
• To be responsible for preparing the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.

• To prepare and regularly update Food and Beverage Departmental Budget, in close cooperation with the General Manager and Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
• To provide effective support to the team to enable them to deliver effective and efficient services to the guests
• To respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• To support the financial objectives of the hotel through proper and efficient management.
• To prepare the Overall Culinary Budget.
• To oversee the planning of menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, popularity of various dishes and frequency of menu
• To reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items
• To direct food apportionment policy to control costs

• Assist the property’s Banquet/ Catering in the property’s reactive and proactive sales efforts with focus on Social Events/Wedding and dry events with rooms below 8 per night.
• Contributes to achieving revenue goals and the financial performance of the Sales & Marketing department.
• Supports the administrative processes with the pre-events & post-events phases and assist during the events with consistent delivering high level of service.
• Ensure the team maximizes revenue opportunities by up-selling and accurately forecasting all events.

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

• To establish chain of command and responsibility, the Supervisor shall be held directly responsible to the Security Manager.
• Perform duties according to the Duty Roster prepared by the Security Manager. 
• Adopt “Service Oriented” approach in discharging of duties in order to function harmoniously with the concept of the Hotel as a place of Hospitality:
  • Be held accountable for the overall performance of the on duty security personnel and all security related matters;
  • Exercise flexibility to maintain a balance between effectiveness and unobstructiveness;
  • Promote the “gentleman” rather than “officer” image for the security service;
  • Act for and on behalf of the Hotelkeeper on security matters;
  • Protect the safety of guests, staff, their properties and those belonging to the Hotel;
  • Assist other Department in rendering services to the customers to maintain or enhance the services provided other than primary security duties;
  • Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests;
  • Greet guests and offer assistance;
  • To lead guests whenever possible if they are uncertain of the location within the Hotel premises;
  • To inform and sell other hotel facilities to all visitors of the Hotel.
• Inspecting and briefing his/her charges before the deployment to ensure that they are neat and tidy in appearance;
• Discipline:
  • Enforce discipline and report, warn or counsel on incidents of indiscipline observed as appropriately;
  • Are physically and mentally fit i.e. any officer who is found to be incapable by reason of sickness or intoxication through the influence of liquor or drugs or not in the right frame of mind, shall be referred to the Company appointed Clinic for an examination and struck off the Duty Roster.
  • Clearly and fully understand the instruction and information delivered at the briefing.
• Conduct regular checks on all “field” officers to assure that they are alert and discharging their duties efficiently and effectively.  For this purpose, he shall, unless otherwise actively engaged, perform at least two (2) patrols of the whole building during his tour of duty.
• Conducting investigations and putting up the accompanying investigation papers and reports into cases which occur within the Hotel involving
  • Criminal acts, losses or accidents caused to lives and properties;
  • Staff misconduct;
  • Cases affecting guests or staff that may be of interest to the Management.
• Protect and preserve the integrity of the Department by
  • Keeping tag on officers under his charge to ensure that they conform to correct work attitudes and accepted norms of conduct as expected from LPOs
  • Intelligence gathering, from within and without the Department, to assess their integrity and potentials;
  • Taking appropriate action to report, encourage or counsel, if found necessary, depending on the merits of demerits of the case.
• Surveillance of hotel staff
  • Ensuring that they abide by the House Rules;
  • Keeping tag on movements of staff who are classified as suspects under investigations.
• Cultivation of Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes.
• Keeping peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters.
• Participating in special functions or operations conducted or organized by the Hotel for VVIPS, shows, etc., private organization or individual having official business connected with the Hotel as well as The Department directed against criminal and undesirable elements.
• Keeping the Security Manager constantly posted on all matters of security interest affecting the Hotel and the Department.
• Taking charge and inspecting all equipment to ensure that they are in working order and that all cameras are correctly focused.
• Conducting regular and periodical checks on taking immediate follow-up action to rectify faults, damage, etc., detailed in the following
  • “Perimeter defense” i.e., all fire exit doors, link doors, etc., leading INTO or OUT of the Hotel and which are fitted with locking devices or alarm systems to ensure that they are in good working condition as an effective measure against trespassers and pilferage;
  • Fire fighting equipment;
  • Walkie Talkies;
  • CCTV equipment;
  • Office operating forms.
• Routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for;
  • Pocket books;
  • Security Desk Occurrence Book;
  • Gate Passes and Security Passes;
  • Keys and Key Registers;
  • Post allocation for Hyde and External Security
• Preparing meal roster for individual shift.
• Reflecting all activities involving the Department in the Daily Security Report.
• Attending the briefing session that shall take place thirty (30) minutes before the commencement of each shift.
• Attending approval courses conducted by the Hotel Training Department.

1. Attending meeting and in-service training conducted by the Department.  Attendance shall be compulsory except those on official duty.

• Know your job and service and be expert in particular area. Effectively learn and to apply job knowledge and technical skills. Work to improve your functional skills for future.  Readily share your expertise with others. 
• Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Raffles brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed. 
• To continually strive to maintain the loyalty of regular guests through the creation of innovative new promotion ideas. 
• Explain menu, answers enquiries and makes suggestions regarding food, beverage and service to in-house/residence or villa guests. 
• Takes orders and serves food and beverage to guest according to the established sequence and procedures. 
• Regularly checking guest satisfaction 
• Paying attention to and handling special guest needs and requests, anticipating and handling guest needs. 
• Fully able to maneuver with all aspects of the Micros (POS)  
• Ensures all food and beverage items, equipment and other facilities in the Room service are maintained according to the Departmental Operation Manual requirements. 
• Take guest orders and deliver items without unnecessary delay. 
• Possesses a thorough knowledge of the Room service food menu &wine List and specialties. 
• Up-sells the menu and induces guests to take slightly higher than medium prices items and side orders:  soup, beverage, salad, dessert, etc. to increase the revenue. Achieves sales targets. Up-sells the menu and induces guests to take slightly higher than medium prices items 

Job Purpose

This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Primary Responsibilities

Guest Experience Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
•  Ensures that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines)
• Mobilizes all players in the continuous improvement dynamics (process, indicators, follow-up etc.
• In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfill the brand's customer promise.
• Translates the Pullman mindset to guests through strong presence in the field, embodying sociability and proximity.
• Mobilizes and challenges all Heads of Department to ensure that all employees embody Pullman expertise and the behavioral code in front of guests, our distinctive quality standard
•  Provides a methodological framework for Heads of Department, to implement long-term "Quality" standards: analysis, diagnosis, action plan and follow-up
• Guarantees the global vision of customer satisfaction and the due application of the brand standards:
• - Prepares and implements Pullman brand audits, both internally and externally
• - Centralizes all customer satisfaction information with main focus on Voice of Guest program
• - Analyses results using indicators defined at Brand level and identifies the hotel's specific aims
• - Presents recommendations to managers and defines possible improvement actions with them
• Responsible in Response Rate

• Team Management

• Modifies working methods to comply with the brand philosophy
• Initiates a positive atmosphere that brings the different departments closer together, in order that each hotel is synonymous with its one and only team of personnel, operating in its own field
• Ensures that the quality of service provided for guests is homogeneous throughout the hotel, to convey an excellent global image of the hotel
• Implements actions to increase the awareness of all personnel of quality issues, deploying training if needed for hotel staff or Heads of Department.
• Responsible for quality and sustainable development in the hotel
• Decides on the department's investments in conjunction with the Executive Assistant Manager Rooms Division and Commercial / General Manager

Overview:

We are seeking a highly skilled and experienced Chief Security to oversee all aspects of security operations within our hotel premises. The ideal candidate will be responsible for implementing security policies and procedures, managing security team, and ensuring the safety and security of guests, employees, and property also hotel environment.

Responsibilities:

• Develop and implement security policies, protocols, and procedures to ensure the safety and security of all guests, employees, and property also hotel environment.
• Oversee and manage a team of security personnel, including hiring, training, scheduling, and performance management.
• Conduct regular security assessments and audits to identify potential vulnerabilities and recommend corrective actions.
• Monitor surveillance systems and respond to security breaches, alarms, and other incidents.
• Coordinate with local law enforcement agencies and emergency services as needed.
• Maintain accurate records and documentation related to security incidents, investigations, and training activities.
• Stay informed about current security trends, threats, and best practices.
• Collaborate with other departments, such as front office and engineering, to ensure a cohesive approach to security across the hotel.
• Maintaining good relationship and communication with local authorities and surrounding guards and building management.

In this way, you’ll be making our hotel something special ...

• You’ll develop and implement a marketing strategy to increase sales and customer acquisition, improve customer retention, and maximize revenue from the hotel.
• You’ll establish Marketing & Communications programs that will benefit and support sales and Food & Beverage strategies and initiatives.
• You’ll develop and optimize digital marketing campaigns across various channels.
• You’ll identify and evaluate new marketing opportunities to increase direct internet traffic and drive online production.
• You’ll analyze and report on the effectiveness of digital marketing campaigns to optimize results.
• You’ll monitor all digital marketing channels and campaigns to ensure brand consistency.
• You’ll monitor all printed materials to ensure adherence to corporate identity standards.
• You’ll maintain good working relationships with local and international media, execute media placements for hotel through news releases and personal contacts.
• You’ll coordinate all special events and promotions with the aim to maximize publicity.
• You’ll serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media.

Concierge Operation

• Assist guests with all inquiries, both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage guests’ mails, messages, courier services and parcel postage as requested by guests
• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Ensure the quality of food served in all food outlets, including the employee restaurant, is of the highest standard possible appropriate to that area.
• Assist in training within your department and to attend training sessions when requested in line with hotel requirements
• Hygiene control – Cleaning Schedule. Ensure that all records for the Criterion board are maintained.
• SOPs for all dishes are implemented with the aid of a Demi Chef.
• Training of Commis – setting up a detailed training program with the Chef de Partie, Junior Sous and Sous Chef
• Attend all relevant meetings
• Be responsible for stocks and control of wastage, in according to company standards.
• Assist in maintaining and improving upon budgeted food cost
• Always provide a courteous and professional service and ensure that any guest complaints are promptly rectified and communicated to the head chef.
• Assist the head chef in the fulfilment of his or her duties in order to ensure the smooth running of the kitchen.
• Always maintain a high standard of personal appearance and hygiene.
• Maintain good working relationships with your own colleagues and all other departments.

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.

Responsible for Information desk activities (including guest queries, information, mail, and messages).

Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.

Provide general information to customers and guests in a good and helpful manner.

Identify ways of increasing the Hotel’s overall profitability within the section.

Know how to explain the hotel and network pricing policy to guests.

Know how to present the sales pitch for the various network products and hotel services.

Systematically offer the hotel’s services to guests upon their arrival.

Strive to implement the Accor Vision and demonstrate active use of the Accor Values

HEAD BUTLER

As the Head Butler, you will lead and manage a team of butlers to deliver exceptional service and hospitality to guests. Your primary responsibility is to oversee the daily operations of the butler department, ensuring seamless coordination and execution of tasks. You will coach, mentor, and supervise butlers, setting high standards for guest service, etiquette, and professionalism. Additionally, you will liaise with other departments to fulfill guest requests and preferences, maintain inventory of supplies, and ensure the cleanliness and presentation of guest areas. Your leadership and attention to detail will contribute to an unforgettable guest experience.

Primary Responsibilities

General Duties

• Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms.
• To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program
• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
• Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
• Monitor Front Office personnel in particular Butler team to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities
• Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
• Monitor and control the VIP amenities, making sure that they are fresh and in high quality
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the  guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

General Responsibilities

• Plans, directs, controls and co-ordinates activities of all Front Office personnel on activities related to guest to make sure personalized service is extended at all-time to in house guest to maximize guest satisfaction
• Responsible for the elaboration and implementation of standards related to SOP and LQA standards
• Schedule and regularly conducts routine inspections of areas under his control
• Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal
• Co-operates with  the  Purchasing  department  in  locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money
• Controls   costs   by minimizing/decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals

Chef de Partie is responsible for the production of all pastry Items following standard recipes production of the highest quality products, supervising the Colleagues in efficient manner, strive to keep the working hours to the most efficient. Without compromising quality, maintain hygiene and safety standards as per company guidelines. Create a departmental culture of motivation, team spirit and creativity. 

General Duties 

• Produce pastries, cakes, desserts, chocolates, petit fours and ice cream and ensure that they are in compliance with the prescribed recipes and specifications. 
• Understand the basic philosophy of the company. Implement and energize the  Company philosophy in their daily work. 
• Assist in keeping record on stock level and store all semi-finished and finished bakery Products properly to keep spoilage to a minimum. 
• Monitor the proper handling and storage of all produce to keep spoilage to a minimum. 
• Participate to Daily Taste Panel to ensure FB team, Culinary and Pastry knowledge is challenge daily to ensure great guest experience. 

Policies and Procedures 

• Ensure adequate staffing daily to ensure smooth operations.  
• Prepare recipes of new items for costing and verify cost analysis of each dish. 
• Prepare daily market list after reviewing the par stock and prepare the requisition orders to be approved by Assistant Pastry Chef before submission. 
• Liaise with the Stewarding section to maintain cleaning schedule. 
• Maintain H.A.C.C.P program where implemented. 
• Perform any other related duties as and when assigned by the Assistant Pastry Chef. 

Primary Responsibilities

• General Duties

• Direct and supervise the preparation and production of all dishes and ensure that they comply with the prescribed recipes and specifications. Undertake regular checks on the quality of all food items and recommended improvement when necessary.
• Develop a presence in your designated restaurant. Each evening visit the restaurant and meet with guests. Promote Dining destination.
• Determine the required mice-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates.
• Create the menus and produce recipes with Executive Chef. Prepare sample tasting for management when required.
• Review the sale of dishes. Suggest and implement changes to the menu items according to customer’s demand and the availability of seasonal ingredients for supervisor’s approval.
• Monitor the proper handling and storage of all produce to keep spoilage to a minimum.
• Drive Daily Taste Panel to ensure FB team and Culinary knowledge is challenge daily to ensure great guest experience.

Policies and Procedures

• Ensure adequate staffing daily to ensure smooth operations. Create and submit weekly staff rosters for Executive Chef approval and advise Executive Chef on recruitment and promotion of subordinates when appropriate.
• Take ownership and accountability for the profitability of the restaurant.
• Prepare recipes of new items for costing and verify cost analysis of each dish.
• Prepare monthly duty roster and manage Public Holiday and Annual Leave.
• Prepare daily market list after reviewing the par stock and prepare the requisition orders to be approved by executive chef before submission.
• Liaise with the Stewarding section to arrange schedule of cleaning and pest control.
• Assist Executive Chef in preparing operating budgets.
• Maintain H.A.C.C.P program where implemented.
• Perform any other related duties as and when assigned by the Executive Chef.

Secondary Functions:

• Assist with inventories as scheduled.
• Assist in creation of Banqueting menus, recipes and costs.
• Follow maintenance program and cleaning schedule.
• Perform duties in other areas of kitchen as assigned.
• Work at off-premise functions.
• Attend designated meetings.
• Participate and help organize cooking competitions.

Primary Responsibilities

• Supervise and carry out the production of pastries, Bread, Bakery, cakes, desserts, chocolates, petit fours, ice cream and ensure that they comply with prescribed recipes and specifications.
• Understand the basic philosophy of the company. Implement and energize the company philosophy in his/her daily work.
• Check and prepare the required mise-en-place according to orders.
• Prepare store requisitions for supervisor’s approval and check that the received goods meet the predetermined quality and purchasing specifications.
• Ensure the proper handling of all semi-finished and finished products to keep spoilage to a minimum.
• Monitor the proper handling and storage of all produce to keep spoilage to a   minimum.
• Drive Daily Taste Panel to ensure FB team and Culinary knowledge is challenge daily to ensure great experience.
• Create new types of pastries and desserts preparing sample tasting

Policies and Procedures

• Ensure adequate staffing daily to ensure smooth operations. Create and submit weekly staff rosters for Executive Chef Approval and advise Executive Chef on recruitment and promotion of subordinates when appropriate.
• Take ownership and accountability for the profitability of the outlet.
• Prepare recipes of new items for costing and verify cost analysis of each dish.
• Prepare monthly duty roster and manage Public Holiday and Annual Leave.
• Prepare daily market list after reviewing the par stock and prepare the requisition orders to be approved by executive chef before submission.
• Liaise with the Stewarding section to arrange schedule of cleaning and pest control.
• Assist Executive Chef in preparing operating budgets.
• Maintain H.A.C.C.P program where implemented.
• Perform any other related duties as and when assigned by the Executive Chef.

Secondary Functions:

• Assist with inventories as scheduled.
• Assist in creation of Banqueting menus, recipes and costs.
• Follow maintenance program and cleaning schedule.
• Perform duties in other areas of kitchen as assigned.
• Work at off-premise functions.
• Attend designated meetings.
• Participate and help organize cooking competitions.

Primary Responsibilities

Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Supervise and manage daily activities of the department

• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties

• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations

• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors

• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents

• Ensure the execution and achievement of the hotel's preventive maintenance program

• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.

• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes

• Monitor budget and control expenses within all areas of the department

• Participate in the preparation of the annual departmental operating budget and financial

Team Management

• Plan for future staffing needs

• Interview, select and recruit team members

• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

him/

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Comply with hotel and department policies and procedures at all times

• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

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Main Complexity/Critical issues in the Job

Proficient in all aspects of building operations and facilities management

• Improve project process by developing and implementing cost structure, then manage job-specific code of accounts for WBS approvals.
• Manage treasury, open several new accounts, establish new procedures and controls, monitor daily activity.
• Prepare monthly write-ups reports for the cost performance and EAC forecast
• Identify wrongly charge WBS in order to control the budget release under each WBS element.
• Facilitate capital project team's operating expense budgets, forecast, variance comments, accruals, and reporting.
• Analyze purchase order commitment to calculate accruals.
• Perform weekly/periodic physical inventory reconciliations.
• Participate in the development of unit standard costs and BOM's for new and existing products.
• Evaluate engineering change releases to determine applicable component level changes base on each specific vehicle's BOM features and options.

Accounts Payable

• Ensure that invoices are correctly coded, posted into system, and adequately attached with relevant documents such as Purchases Orders, Banquet Event Orders etc
• Ensure that all payment requisitions are approved by relevant Department Heads or Division Heads
• Ensure that journal entries interfaced from Cost Control/Receiving Office are correct
• Post all manual cheques into the system
• Schedule and make electronic payment according to approved policies & procedures
• Ensure that all expenses for the month are posted and necessary accruals made
• Ensure that Accounts Payable aging tally with General Ledger
• Update creditors’ reconciliation to ensure our records tally with creditor’s statement
• Check daily F&B invoices interfaced from Cost Control to ensure accuracy of prices, quantities against delivery orders and purchase orders
• Make accurate and timely payment to creditors according to approved policies & procedures
• Ensure that payment advices are sent out to creditors on time

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Operation

• Stock up the assigned kitchen with raw materials and ingredients on a daily basis
• Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when handling them
• Master all basic cooking methods like cutting of ingredients and preparing daily mis-en-place for the assigned station
• Prepare food items as per standard recipe cards whilst maintaining portion control and minimizing wastage
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Clean and maintain all equipment within the food production area
• Promptly report any hazards, unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor.

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

•Assists the Asst. Outlet Manager to manage the team

•Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z

•Ensures guest satisfaction, quality and high standards of service for customers

•Helps the point of sale attain profitable results

•Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

Lobby Ambassador (Japanese-speaking)

You are the beginning of an exceptional guest experience. As a Lobby Ambassador, you will make our guests Feel Welcome from the moment they arrive. Japanese-speaking ability will be your strength to be prioritized.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Provide exceptional experience for VIPs stay and monitoring the arrangement of the stay
• Warmly welcome Japanese-speaking guests upon arrival
• Assist Japanese-speaking guests with any language barriers during their stay
• Demonstrate cultural sensitivity and awareness of Japanese customs and traditions.
• Ensure Japanese guests receive their preferred room type and specifications.
• Consistently offer a professional and friendly greeting and provide engaging service.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.

Operation

• Train and supervise the work of kitchen personnel in the respective sections
• Ensure personal cleanliness and proper deportment of all team members
• Produce high quality food in a specified area of the food preparation and ensure that this is also practiced amongst all team members
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out
• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner
• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food
• Ensure that colleagues follow the hygiene and sanitation procedures when handling food, equipment and utensils
• Work closely with Executive Steward in maintaining the cleanliness of the kitchen
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Human Resources Management

• Review and update People & Culture policies and procedures and other human resources materials
• Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management
• Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process
• Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice
• Prepare and submit periodic People & Culture reports to management
• Prepare and issue correspondences relating to the People & Culture department
• Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations
• Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of People & Culture
• Oversee the organization and execution of employees’ social, athletic and recreational activities
• Maintain a good working relations with all departments and all professional external contacts

Recruitment

• Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel
• Analyze  the hotel manpower requirements
• Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures
• Conduct recruitment and exit interviews
• Maintain good working relationships and partnerships with recruitment agencies / sources

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the team
• Constantly monitor team members performance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management